ThousandEyes Reviews & Product Details

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions.

Seller

Cisco

Discussions

ThousandEyes Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Kate Speights

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

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Top-Rated Alternatives

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User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

ThousandEyes Integrations

(3)

Integration information sourced from real user reviews.

ThousandEyes Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ThousandEyes, and what problem is it built to solve?

ThousandEyes is used to monitor network and application performance and help teams locate where connectivity or service issues are occurring. Its visibility into network paths, cloud services, and internet-facing applications can make troubleshooting faster.

What languages does ThousandEyes support?

ThousandEyes supports 1 language: English.

What company sizes and industries is ThousandEyes the best fit for?

ThousandEyes is most strongly represented among enterprise teams, with mid-market and smaller organizations also using it. The industries with the clearest presence include technology and networking, alongside several other sectors.

Company size: Enterprise organizations are most prominent, with mid-market and small-business users also represented.
Industries: Information technology and services, computer networking and security, and software are prominent, alongside banking and health care.

How long does it take to implement ThousandEyes across a team?

Reported implementation times most often fall in the one-to-three-month range, though some teams describe a faster start. The other reported timelines vary, as shown below.

Time to go live	Relative frequency
1–3 months	Most common
Less than 1 month	Also reported
Less than 1 day	Also reported
6–12 months	Occasionally reported

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

ThousandEyes provides support through chat, phone, and email/help desk, with self-service resources such as a knowledge base and FAQs. The support experience is often described as responsive and helpful, although getting a resolution on a more specific or difficult use case can be less consistent.

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes could be easier for new users to navigate and configure, and additional visibility and automation would make it more useful in day-to-day troubleshooting.

Simplify navigation and test setup, with clearer guidance for choosing options and diagnosing configuration issues.
Extend visibility into application-level traffic, internal network paths, and additional device or packet details.
Make alerting more flexible with easier bulk configuration, clearer alert handling, and more automatic baselines to reduce false positives.

G2 reviews are authentic and verified.

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Tony R.

Enterprise (> 1000 emp.)

3/8/2023

"TE review"

4/5

What do you like best about ThousandEyes?

The ability to show network path and visual display of health of the entire path to a resource Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

the dashboard isn't the easiest to navigate for a new user Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Utilities

Enterprise (> 1000 emp.)

6/6/2023

"ThousandEyes Is the way to get insight of the internet availability"

4.5/5

What do you like best about ThousandEyes?

The ability to get insight of internet connectivity from different cloud agents. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Not being able to get packet data information. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Pradeep Kumar Y.

Enterprise (> 1000 emp.)

3/12/2023

"Excellent product & support"

5/5

What do you like best about ThousandEyes?

Capability to exactly point where the issue is, which helps for quick follow-up and resolution in a multivendor cloud environment. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Couldn't find any. Excellent product and support. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Nicolás M.

Product Development Leader

Computer Software

Enterprise (> 1000 emp.)

3/3/2023

"EXXONMOBIL - THOUSANDEYES REVIEW"

3.5/5

What do you like best about ThousandEyes?

Graphical interface and traceroute. Also load page tests. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I don't dislike anything. Perhaps Zoom Test emulating videocalls. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Mari K.

Small-Business (50 or fewer emp.)

3/2/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very interesting product"

5/5

What do you like best about ThousandEyes?

Testing tools were very helpful to understand what is happening on the end to end communication. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Nothing to dislike, maybe to improve a bit more user experience in general Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Utilities

Enterprise (> 1000 emp.)

6/6/2023

"Great tool to monitor web services"

5/5

What do you like best about ThousandEyes?

Great tool to monitor our internet services Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

No dislikes so far, great tool and service Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/5/2023

"Good"

5/5

What do you like best about ThousandEyes?

Insights analysis monitoring deep learning Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

It is only in the cloud which makes hard to use on government networks Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Matthew N.

Mid-Market (51-1000 emp.)

3/2/2023

"Thousand Eyes make monitoring critical networks digestible"

4/5

What do you like best about ThousandEyes?

Using ThousandEyes to analyze outages, allowing you add redundancy where required for future occurrences Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

ThousandEyes entitlement issues can be challenging or nonintuitive. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Computer Networking

Enterprise (> 1000 emp.)

12/27/2022

"Best way to monitor health of all your API Endpoint"

4.5/5

What do you like best about ThousandEyes?

Easy to setup, view all the status and health Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Tutorial /help documentation is not good for junior engineers. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

11/20/2019

"Excellent solution that solved our problem"

5/5

What do you like best about ThousandEyes?

ThousandEyes is very easy to use and configure. You can go from nothing to monitoring production networks and apps in minutes. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Not really a negative but ThousandEyes gives us so much information it takes some time initially to weed out what we need. Review collected by and hosted on G2.com.

Recommendations to others considering ThousandEyes:

Use their professional services. They did in 3 months what took us a year to get done. Review collected by and hosted on G2.com.

What problems is ThousandEyes solving and how is that benefiting you?

We used to have customers call our CIO when apps went down. Now, we are alerted long before customers have any idea there's a problem. Customer satisfaction has gone up and we've also been able to proactively detect issues before they cause an outage. Review collected by and hosted on G2.com.