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ThousandEyes Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Year

ThousandEyes Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ThousandEyes, and what problem is it built to solve?

ThousandEyes is used to monitor network and application performance and help teams locate where connectivity or service issues are occurring. Its visibility into network paths, cloud services, and internet-facing applications can make troubleshooting faster.

What languages does ThousandEyes support?

ThousandEyes supports 1 language: English.

What company sizes and industries is ThousandEyes the best fit for?

ThousandEyes is most strongly represented among enterprise teams, with mid-market and smaller organizations also using it. The industries with the clearest presence include technology and networking, alongside several other sectors.
  • Company size: Enterprise organizations are most prominent, with mid-market and small-business users also represented.
  • Industries: Information technology and services, computer networking and security, and software are prominent, alongside banking and health care.

How long does it take to implement ThousandEyes across a team?

Reported implementation times most often fall in the one-to-three-month range, though some teams describe a faster start. The other reported timelines vary, as shown below.
Time to go live Relative frequency
1–3 months Most common
Less than 1 month Also reported
Less than 1 day Also reported
6–12 months Occasionally reported

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

ThousandEyes provides support through chat, phone, and email/help desk, with self-service resources such as a knowledge base and FAQs. The support experience is often described as responsive and helpful, although getting a resolution on a more specific or difficult use case can be less consistent.

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes could be easier for new users to navigate and configure, and additional visibility and automation would make it more useful in day-to-day troubleshooting.
  • Simplify navigation and test setup, with clearer guidance for choosing options and diagnosing configuration issues.
  • Extend visibility into application-level traffic, internal network paths, and additional device or packet details.
  • Make alerting more flexible with easier bulk configuration, clearer alert handling, and more automatic baselines to reduce false positives.

ThousandEyes Reviews (81)

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Reviews

ThousandEyes Reviews (81)

View 1 Video Reviews
4.5
81 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Kranthi Chaitanya G.
KG
Kranthi Chaitanya G.
Solution Architect
Enterprise (> 1000 emp.)
"End to end connectivity visualizer"
4/5
What do you like best about ThousandEyes?

Path visualization, end-user monitoring, Internet Insights Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Initial configuration parameters are not that user friendly Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Thousand Eyes"
4/5
What do you like best about ThousandEyes?

Monitoring is quite efficient with this tool and also sends appropriate alerts if there is a service behaving abruptly. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

It also includes the false positives alerts (spike in the service) and treats it as an incident showcasing as if the service is down Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"1kEyes"
4.5/5
What do you like best about ThousandEyes?

The insight that it gives into the network path. The UI is very friendly and intuitive. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I wish it would offer better insight into the internal network before it reaches the internet. Review collected by and hosted on G2.com.

Arjun M.
AM
Arjun M.
Enterprise (> 1000 emp.)
"Nice experience to using ThousandEyes"
4.5/5
What do you like best about ThousandEyes?

Monitoring traffic & fine visualization of the network path

Monitoring cloud services

In-depth loss monitoring of affected links

Monitoring site-to-site connections Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Our requirement is fulfilled so not found any drawback to using it. Review collected by and hosted on G2.com.

SV
Saravana V.
Enterprise (> 1000 emp.)
"Nice Monitoring tool"
4.5/5
What do you like best about ThousandEyes?

Minute of the events are captured accurately Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

nothing as of now, till now has been a good experience Review collected by and hosted on G2.com.

Verified User in Military
AM
Verified User in Military
Enterprise (> 1000 emp.)
"a ThousandEyes impress customer"
5/5
What do you like best about ThousandEyes?

The UI is very intuitive and very flexible to use. The product is constantly evolving Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

As MoD user, I have a network that doesn't have access to the Internet and it was beneficial if I could have a solution for on-prem Review collected by and hosted on G2.com.

AN
Anusha N.
Enterprise (> 1000 emp.)
"Insights into experience of services"
5/5
What do you like best about ThousandEyes?

ease of use

dont need much training to use the app Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Integration capabilities are limited.

Doesnt allow a lot of customizations to be done on top of existing features Review collected by and hosted on G2.com.

Vinay M.
VM
Vinay M.
Chief Software Engineer
Enterprise (> 1000 emp.)
"Limited engagement on very common use cases"
3/5
What do you like best about ThousandEyes?

The tool's capabilities are helpful for us in determining bottlenecks in our customer-facing applications. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The support team is unable to drive us to a resolution on a pretty standard use case of having a synthetic transaction monitoring for SSO enabled applications. Review collected by and hosted on G2.com.

Verified User in Internet
CI
Verified User in Internet
Enterprise (> 1000 emp.)
"Great Experience"
4.5/5
What do you like best about ThousandEyes?

I worked with the ThousandEyes team while developing an intermediate configuration hub for Cisco internal applications. Working with the team and query resolution was quick & amazing. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The platform is gigantic and kind of difficult to use for newbies. Review collected by and hosted on G2.com.

Kevin D.
KD
Kevin D.
IT Consultant
Enterprise (> 1000 emp.)
"Good Product, somewhat complicated to learn"
4/5
What do you like best about ThousandEyes?

Thousand eyes gives us great tools to test connections on our network. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Thousand eyes could be a bit simpler to navigate/configure. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Average Discount

27%

Perceived Cost

$$$$$
ThousandEyes Comparisons
ThousandEyes Features
Performance Monitoring
Alerting
Multi-Network Capability
Performance Baseline
Data Visualization
Path Analysis
Usage Monitoring
Database Monitoring
API Monitoring
Activity Monitoring
Multi-Cloud Management