ThousandEyes Reviews & Product Details

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions.

Seller

Cisco

Discussions

ThousandEyes Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Kate Speights

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

ThousandEyes Integrations

(3)

Integration information sourced from real user reviews.

ThousandEyes Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ThousandEyes, and what problem is it built to solve?

ThousandEyes is used to monitor network and application performance and help teams locate where connectivity or service issues are occurring. Its visibility into network paths, cloud services, and internet-facing applications can make troubleshooting faster.

What languages does ThousandEyes support?

ThousandEyes supports 1 language: English.

What company sizes and industries is ThousandEyes the best fit for?

ThousandEyes is most strongly represented among enterprise teams, with mid-market and smaller organizations also using it. The industries with the clearest presence include technology and networking, alongside several other sectors.

Company size: Enterprise organizations are most prominent, with mid-market and small-business users also represented.
Industries: Information technology and services, computer networking and security, and software are prominent, alongside banking and health care.

How long does it take to implement ThousandEyes across a team?

Reported implementation times most often fall in the one-to-three-month range, though some teams describe a faster start. The other reported timelines vary, as shown below.

Time to go live	Relative frequency
1–3 months	Most common
Less than 1 month	Also reported
Less than 1 day	Also reported
6–12 months	Occasionally reported

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

ThousandEyes provides support through chat, phone, and email/help desk, with self-service resources such as a knowledge base and FAQs. The support experience is often described as responsive and helpful, although getting a resolution on a more specific or difficult use case can be less consistent.

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes could be easier for new users to navigate and configure, and additional visibility and automation would make it more useful in day-to-day troubleshooting.

Simplify navigation and test setup, with clearer guidance for choosing options and diagnosing configuration issues.
Extend visibility into application-level traffic, internal network paths, and additional device or packet details.
Make alerting more flexible with easier bulk configuration, clearer alert handling, and more automatic baselines to reduce false positives.

G2 reviews are authentic and verified.

Here's how.

Verified User in Banking

Enterprise (> 1000 emp.)

5/30/2023

"ThousandEyes are better than two."

4.5/5

What do you like best about ThousandEyes?

The worldwide deployment of nodes allows for quick notification of carrier or Internet outages, which saves time tracing down issues within our network. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Pricing and there is a large learning curve to using the software effectively. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Amjed N.

Enterprise (> 1000 emp.)

3/3/2023

"Nice one"

3.5/5

What do you like best about ThousandEyes?

various monitoring options and flexibility to determine availability test for various geo regions Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Yet to encounter any unwanted features with this. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Chaitanya M.

Enterprise (> 1000 emp.)

3/2/2023

"TEyes Review"

4.5/5

What do you like best about ThousandEyes?

ThousandEyes UI was very easy to configure. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

As of now there is nothing I dislike about ThousandEyes. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Mark W.

Sr. Manager - Global Network Engineering

Enterprise (> 1000 emp.)

6/6/2023

"SR manager"

5/5

What do you like best about ThousandEyes?

Great sashboard and awesome test scenarios Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Nothing at this time. We are learning how to use it Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Zuzanna Z.

Network Consulting Engineer

Enterprise (> 1000 emp.)

3/3/2023

"Not long but surprising"

4.5/5

What do you like best about ThousandEyes?

A lot of functions, possibilities how to check network/quality/errors in the network. Insight in providers networks Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Sometimes is complex, and hard to assess which test should I start to check specific parameter Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Ronald F.

Network Engineer Officer

Enterprise (> 1000 emp.)

6/5/2023

"Network Monitoring Capabilities"

5/5

What do you like best about ThousandEyes?

It's helpful because of its network monitoring capabilities. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

So far not providing an on premises solution Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

BRIAN N.

Senior CyberSec Eng

Enterprise (> 1000 emp.)

3/2/2023

"System Eng"

3.5/5

What do you like best about ThousandEyes?

Network Path and BGP route timing plus the maps Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

A bit hustle to perform provisioning and limited Internet Insights Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

phillip d.

Enterprise (> 1000 emp.)

3/23/2023

"monitoring application availability & performance metrics"

4.5/5

What do you like best about ThousandEyes?

simple, easy-to-understand dashboard layout Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

understanding which test agents to select Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Jim Patrick A.

Mid-Market (51-1000 emp.)

3/2/2023

"Customer feedback"

5/5

What do you like best about ThousandEyes?

It gives you a first look at the behavior of the network Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

There are some options that is quite confusing Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Mithun M.

Enterprise (> 1000 emp.)

3/3/2023

"Awesome product"

5/5

What do you like best about ThousandEyes?

User friendly features. It's one of the best tools for monitoring. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Not available. Everything is working as expected. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Average Discount

27%

Perceived Cost

$$$$$

View More Pricing Information

ThousandEyes Comparisons

Dynatrace

4.5/5(1,375)

Compare Now

Catchpoint

4.5/5(112)

Compare Now

Datadog

4.4/5(749)

Compare Now

ThousandEyes Features

Functionality

Performance Monitoring

Alerting

Multi-Network Capability

Management

Performance Baseline

Data Visualization

Path Analysis

Monitoring

Usage Monitoring

Database Monitoring

API Monitoring

Administration

Activity Monitoring

Multi-Cloud Management

View More Features

Categories on G2

Network Monitoring Observability Software Application Performance Monitoring (APM)

Cloud Infrastructure Monitoring Network Management Tools Digital Employee Experience (DEX) Management Digital Experience Monitoring (DEM)

Show MoreShow Less

Explore More

Which cleaning services software works best for small residential crews vs. larger commercial cleaning operations?What are the best AI agent platforms for automating resident outreach and communication at key lifecycle moments?Top tools for automating software deployment pipelines

Which education HR software offers intuitive interfaces that faculty members can navigate without IT training or ongoing support?Is The Wild worth it for VR collaboration?Pros and Cons Details

Show MoreShow Less

ThousandEyes Reviews & Product Details

Profile Status

Value at a Glance

Time to Implement

Return on Investment

Top-Rated Alternatives

User Insights

ThousandEyes Integrations

ThousandEyes Reviews FAQs

What is ThousandEyes, and what problem is it built to solve?

What languages does ThousandEyes support?

What company sizes and industries is ThousandEyes the best fit for?

How long does it take to implement ThousandEyes across a team?

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes Reviews (81)

ThousandEyes Reviews (81)

What do users say?

Pros & Cons

Filter Reviews

Pricing Insights

Time to Implement

Return on Investment

Average Discount

Perceived Cost

ThousandEyes Features

Categories on G2

Explore More