ThousandEyes Reviews & Product Details

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions.

Seller

Cisco

Discussions

ThousandEyes Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Kate Speights

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

ThousandEyes Integrations

(3)

Integration information sourced from real user reviews.

ThousandEyes Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ThousandEyes, and what problem is it built to solve?

ThousandEyes is used to monitor network and application performance and help teams locate where connectivity or service issues are occurring. Its visibility into network paths, cloud services, and internet-facing applications can make troubleshooting faster.

What languages does ThousandEyes support?

ThousandEyes supports 1 language: English.

What company sizes and industries is ThousandEyes the best fit for?

ThousandEyes is most strongly represented among enterprise teams, with mid-market and smaller organizations also using it. The industries with the clearest presence include technology and networking, alongside several other sectors.

Company size: Enterprise organizations are most prominent, with mid-market and small-business users also represented.
Industries: Information technology and services, computer networking and security, and software are prominent, alongside banking and health care.

How long does it take to implement ThousandEyes across a team?

Reported implementation times most often fall in the one-to-three-month range, though some teams describe a faster start. The other reported timelines vary, as shown below.

Time to go live	Relative frequency
1–3 months	Most common
Less than 1 month	Also reported
Less than 1 day	Also reported
6–12 months	Occasionally reported

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

ThousandEyes provides support through chat, phone, and email/help desk, with self-service resources such as a knowledge base and FAQs. The support experience is often described as responsive and helpful, although getting a resolution on a more specific or difficult use case can be less consistent.

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes could be easier for new users to navigate and configure, and additional visibility and automation would make it more useful in day-to-day troubleshooting.

Simplify navigation and test setup, with clearer guidance for choosing options and diagnosing configuration issues.
Extend visibility into application-level traffic, internal network paths, and additional device or packet details.
Make alerting more flexible with easier bulk configuration, clearer alert handling, and more automatic baselines to reduce false positives.

G2 reviews are authentic and verified.

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Bayron A.

Java Software Developer

Enterprise (> 1000 emp.)

3/2/2023

"It is a very useful tool, which is still growing"

4/5

What do you like best about ThousandEyes?

The creation of scripts with JS allows you to handle a body response data in realtime Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Since it is a tool that is relatively new, it's hard to find more information on real cases apart from the official documentation Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Nicolas B.

Enterprise (> 1000 emp.)

3/3/2023

"Thousand Eyes has been helpful to our organization"

4.5/5

What do you like best about ThousandEyes?

Network visibility is the most useful part of ThousandEyes for us. It has helped us identify problems at the point of error. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Learning ThousandEyes takes some getting used to. The amount of features can be overwhelming. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Boopalan T.

Small-Business (50 or fewer emp.)

3/2/2023

"Solving the troubleshoot time with the accurate performance data"

4.5/5

What do you like best about ThousandEyes?

I really liked the multiple ways to look at the performance of the agent especially the historical data which really helps in the operation issues. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

On the availability test view report (graph) color code used between the specific agent and overall agents is not clear in the initial times Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Dhanashri L.

Enterprise (> 1000 emp.)

3/3/2023

"ThousandEyes Review"

4.5/5

What do you like best about ThousandEyes?

It is a very good tool for monitoring URLs efficiently. It can be integrated with AppDynamics, which is helpful Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

There is nothing to dislike about ThousandEyes Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Heba D.

Small-Business (50 or fewer emp.)

3/18/2023

"Mindblowing Platform"

5/5

What do you like best about ThousandEyes?

-The ease of use of the platform.

-The great visibility it provides into the network.

-The Path Visualization is very useful. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Nothing to dislike about ThousandEyes :) Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

TEJASWINI P.

Small-Business (50 or fewer emp.)

3/2/2023

"ThousandEyes Portal Review"

5/5

What do you like best about ThousandEyes?

It's Automated and User Friendly. ThousandEyes Portal allows User to Interact and work on various services. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Not at this moment. Need to Improve the UI for the Portal Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Fabien D.

Enterprise (> 1000 emp.)

3/3/2023

"Valuable insight"

4.5/5

What do you like best about ThousandEyes?

Visibility and correlation of network performance Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

having to use a script to install enterprise agent on Linux rather than a native package. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Anjali O.

Enterprise (> 1000 emp.)

3/3/2023

"Awesome Thousand Eyes"

5/5

What do you like best about ThousandEyes?

It's best for Monitoring and Alerts. I liked the Dashboard view also Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

It is expensive and for user which are working on it first time it's hard for them. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Francisco J.

Enterprise (> 1000 emp.)

6/6/2023

"Cio"

5/5

What do you like best about ThousandEyes?

Flexible m, easy to use, visibility of entire network Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Interface colors, marketing, not si know Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Urmila C.

Enterprise (> 1000 emp.)

3/2/2023

"ThousandEyes is great tool for monitoring end user requirements"

4.5/5

What do you like best about ThousandEyes?

Creating tests for monitoring the things which we want is useful feature indeed! Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Nothing to dislike in functionality but UI can be better I feel! Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Average Discount

27%

Perceived Cost

$$$$$

View More Pricing Information

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ThousandEyes Features

Functionality

Performance Monitoring

Alerting

Multi-Network Capability

Management

Performance Baseline

Data Visualization

Path Analysis

Monitoring

Usage Monitoring

Database Monitoring

API Monitoring

Administration

Activity Monitoring

Multi-Cloud Management

View More Features

Categories on G2

Network Monitoring Observability Software Application Performance Monitoring (APM)

Cloud Infrastructure Monitoring Network Management Tools Digital Employee Experience (DEX) Management Digital Experience Monitoring (DEM)

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ThousandEyes Reviews & Product Details

Profile Status

Value at a Glance

Time to Implement

Return on Investment

Top-Rated Alternatives

User Insights

ThousandEyes Integrations

ThousandEyes Reviews FAQs

What is ThousandEyes, and what problem is it built to solve?

What languages does ThousandEyes support?

What company sizes and industries is ThousandEyes the best fit for?

How long does it take to implement ThousandEyes across a team?

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes Reviews (81)

ThousandEyes Reviews (81)

What do users say?

Pros & Cons

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Pricing Insights

Time to Implement

Return on Investment

Average Discount

Perceived Cost

ThousandEyes Features

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