--- title: ThousandEyes Reviews meta_title: 'ThousandEyes Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 81 reviews by the users' company size, role or industry to find out how ThousandEyes works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 81 scale: '5' date_modified: '2026-11-11' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring ---

ThousandEyes Reviews & Product Details

Profile Status

This profile is currently managed by ThousandEyes but has limited features.

Are you part of the ThousandEyes team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

User Insights

Average based on 81 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Sign in to view

Per Year

ThousandEyes Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is ThousandEyes, and what problem is it built to solve?

ThousandEyes is used to monitor network and application performance and help teams locate where connectivity or service issues are occurring. Its visibility into network paths, cloud services, and internet-facing applications can make troubleshooting faster.

What languages does ThousandEyes support?

ThousandEyes supports 1 language: English.

What company sizes and industries is ThousandEyes the best fit for?

ThousandEyes is most strongly represented among enterprise teams, with mid-market and smaller organizations also using it. The industries with the clearest presence include technology and networking, alongside several other sectors.
  • Company size: Enterprise organizations are most prominent, with mid-market and small-business users also represented.
  • Industries: Information technology and services, computer networking and security, and software are prominent, alongside banking and health care.

How long does it take to implement ThousandEyes across a team?

Reported implementation times most often fall in the one-to-three-month range, though some teams describe a faster start. The other reported timelines vary, as shown below.
Time to go live Relative frequency
1–3 months Most common
Less than 1 month Also reported
Less than 1 day Also reported
6–12 months Occasionally reported

What customer support options does ThousandEyes provide, and how do users find the overall support experience?

ThousandEyes provides support through chat, phone, and email/help desk, with self-service resources such as a knowledge base and FAQs. The support experience is often described as responsive and helpful, although getting a resolution on a more specific or difficult use case can be less consistent.

What features or capabilities could make ThousandEyes even more useful?

ThousandEyes could be easier for new users to navigate and configure, and additional visibility and automation would make it more useful in day-to-day troubleshooting.
  • Simplify navigation and test setup, with clearer guidance for choosing options and diagnosing configuration issues.
  • Extend visibility into application-level traffic, internal network paths, and additional device or packet details.
  • Make alerting more flexible with easier bulk configuration, clearer alert handling, and more automatic baselines to reduce false positives.

ThousandEyes Reviews (81)

View 1 Video Reviews
Reviews

ThousandEyes Reviews (81)

View 1 Video Reviews
4.5
81 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
JC
Job C.
Mid-Market (51-1000 emp.)
"Monitoring Tools of the Future"
4.5/5
What do you like best about ThousandEyes?

You can see global outages, where you can find area where the ISP's are having issue on time. Thousand Eyes is helpful especially if you're company has DIA circuit where they can anticipate issues and route their traffic accordingly. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Need familiarization of the basic navigation of the tools. It may take some time for a starter to fully understand the use of this monitoring tools. Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Verified User in Computer Networking
Enterprise (> 1000 emp.)
"Thousand eyes for monitoring the alerts and link status"
4/5
What do you like best about ThousandEyes?

It a real time monitoring platform and is really easy to use. We used it to fetch the link status in our network. If there was any loss or error observed in our network, it helped us in notifying the same. The data was very apt and very could rely on it without logging into the device Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The data showed up after a delay. We could move and drag to set up a particular time frame, but it was quite slow in showing data when asked for a specific time frame Review collected by and hosted on G2.com.

Rafael M.
RM
Rafael M.
Customer Success Specialist for Wireless
Enterprise (> 1000 emp.)
"Application experience monitoring at its best!"
5/5
What do you like best about ThousandEyes?

How digestible information is. It is very easy to pinpoint the root cause of an issue with application connectivity and/or performance. The ThousandEyes platform provides you with Alerts, Dashboards, graphs and logs about all of these things! Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I think the team can do a better job with artificial intelligence and machine learning. The platform should be able to create baselines and set thresholds automatically for some tests. The goal is to be more proactive and avoid false positives. Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Verified User in Computer Networking
Enterprise (> 1000 emp.)
"Great tool to get insights into the network"
5/5
What do you like best about ThousandEyes?

TE can provide details about the network with great visual representation that would have been hard to figure out by just running commands and tracing outputs. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

Thousand eyes is license based and each feature utilizes a few licenses, which may need some improvement. Review collected by and hosted on G2.com.

Tom S.
TS
Tom S.
Sr Director of Networking
Enterprise (> 1000 emp.)
"ThousandEyes is a must have for running datacenter"
5/5
What do you like best about ThousandEyes?

ThousandEyes provides the diversity, flexibility and insight to have a wholistic view of your datacenter, server and application performance. On top of that, it also provides the tools needed to start troubleshooting when issues arise. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The price, but you get what you pay for right? Review collected by and hosted on G2.com.

CB
Colton B.
Small-Business (50 or fewer emp.)
"Always helps me prove it is not the network!"
5/5
What do you like best about ThousandEyes?

Being able to view traffic response time on each gateway and remote application to accurately troubleshooting and isolate an issue. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The one thing I ran into was not being able to clear alerts on the alert monitoring panel even after deleting the alert rule. Review collected by and hosted on G2.com.

Tom W.
TW
Tom W.
Network Administrator at California Department of Tax and Fee Administration
Enterprise (> 1000 emp.)
"Thousand Eyes gave us Insight we never had before"
5/5
What do you like best about ThousandEyes?

Great visibility into network status of remote user endpoints Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The only caveat is that sometimes alerts notifications do not clear as easily as you may want them to. Or there is no way to clear an alert by acknowledgement. Review collected by and hosted on G2.com.

TL
Tyler L.
Enterprise (> 1000 emp.)
"ThousandEyes is extremely useful for network visibility."
5/5
What do you like best about ThousandEyes?

The most useful thing we use ThousandEyes for is determining where the weak link is when a system is experiencing slowness whether that be online or within our own system. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I think the only down side I found was it was somewhat difficult to set up meaningful alerts, it required us to set up equipment one at a time rather than being able to apply a rule that covered all objects. Review collected by and hosted on G2.com.

MM
Milivoje M.
Enterprise (> 1000 emp.)
"Simple and very effective tool"
5/5
What do you like best about ThousandEyes?

It is very simple to setup and it becomes very useful in a short period of time. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

I do not have major remarks on the product. Review collected by and hosted on G2.com.

LD
Lechao D.
Enterprise (> 1000 emp.)
"some feature really useful and some need improvements"
4/5
What do you like best about ThousandEyes?

The Path Visualization is really useful, it helped us find the network's root cause multiple times.

And the TE platform is stable. Review collected by and hosted on G2.com.

What do you dislike about ThousandEyes?

The price is high.

I wish we could see the DNS query result for all the agents. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Average Discount

27%

Perceived Cost

$$$$$
ThousandEyes Comparisons
ThousandEyes Features
Performance Monitoring
Alerting
Multi-Network Capability
Performance Baseline
Data Visualization
Path Analysis
Usage Monitoring
Database Monitoring
API Monitoring
Activity Monitoring
Multi-Cloud Management