--- title: Thoughtly Reviews meta\_title: 'Thoughtly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Thoughtly works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Thoughtly Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Thoughtly, finding it clean and effortless for seamless communication. [(21 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1515253&qs=pros-and-cons#reviews) Users highlight the **efficiency improvements** of Thoughtly, streamlining workflows and saving valuable time for teams. [(12 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1952057&qs=pros-and-cons#reviews) Users commend the **AI integration** of Thoughtly for streamlining outreach and enhancing customer engagement effortlessly. [(9 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1515282&qs=pros-and-cons#reviews) Users value the **excellent customer support** from Thoughtly, enhancing efficiency and streamlining the outreach process. [(8 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1978018&qs=pros-and-cons#reviews) Users praise the **intuitive and clean interface** of Thoughtly, enhancing navigation and ease of use for all skill levels. [(5 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1952067&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring significant time and support to effectively use Thoughtly. [(6 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1978020&qs=pros-and-cons#reviews) Users find the **complexity of configurations** in Thoughtly challenging, especially for those without a tech background. [(5 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=2350553&qs=pros-and-cons#reviews) Users express a need for **missing features** , particularly in report exporting options and customer support. [(4 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1515238&qs=pros-and-cons#reviews) Users find **difficult learning** with Thoughtly, requiring extensive reliance on support and tutorials for advanced workflows. [(3 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=2389822&qs=pros-and-cons#reviews) Users find the **difficult setup** of Thoughtly requires extensive planning and can be confusing without technical knowledge. [(3 mentions)](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=2431737&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Thoughtly ##### 1. Ease of Use Users love the **ease of use** of Thoughtly, finding it clean and effortless for seamless communication. [ See 21 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1515253&qs=pros-and-cons#reviews) See Related User Reviews ![Shade O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shade O.") SO Shade O. Small-Business (50 or fewer emp.) 5.0/5 "Cutting-edge and Easy to use!" What do you like about Thoughtly? I love the flow builder the best! Once you go through a few tutorials on how to use it, putting together a conversation flow is a nice experience. The AI Ali I. Small-Business (50 or fewer emp.) 5.0/5 "Thoughtly AI Voice Agents Streamlined Dialing and CRM Follow-Ups" What do you like about Thoughtly? The Thoughtly AI voice agents dramatically cut down on manual dialing. The integrations with our CRM meant leads were automatically logged and followe ##### 2. Efficiency Improvement Users highlight the **efficiency improvements** of Thoughtly, streamlining workflows and saving valuable time for teams. [ See 12 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1952057&qs=pros-and-cons#reviews) See Related User Reviews FT Forza T. Small-Business (50 or fewer emp.) 5.0/5 "Thoughtly AI Voice Agents Boost Callback Efficiency and Free Up Our Support Team" What do you like about Thoughtly? Thoughtly AI voice agents handle routine customer callbacks and free our team to focus on more complex support tickets, without the fatigue of constan KJ Kedar J. Small-Business (50 or fewer emp.) 5.0/5 "Game-Changer Dashboard for Scalable Multi-Client Outreach Workflows" What do you like about Thoughtly? The best thing about it is that managing multiple client outreach workflows in one dashboard was a game changer for our agency. Duplicating and modify ##### 3. AI Integration Users commend the **AI integration** of Thoughtly for streamlining outreach and enhancing customer engagement effortlessly. [ See 9 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1515282&qs=pros-and-cons#reviews) See Related User Reviews SS Sukumar S. Small-Business (50 or fewer emp.) 5.0/5 "AI Voice Agents Take a Huge Weight Off Our Team" What do you like about Thoughtly? The AI voice agents lift a huge weight off my team by handling the initial outreach and qualifying prospects before they speak with a salesperson. QJ Quin J. Small-Business (50 or fewer emp.) 5.0/5 "AI Phone Agents + CRM Integration That Automates Prospect Logging" What do you like about Thoughtly? The AI phone agents handle initial customer engagements without needing manual dialing, and the integration with our CRM means prospects are logged au ##### 4. Customer Support Users value the **excellent customer support** from Thoughtly, enhancing efficiency and streamlining the outreach process. [ See 8 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1978018&qs=pros-and-cons#reviews) See Related User Reviews ![Shade O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shade O.") SO Shade O. Small-Business (50 or fewer emp.) 5.0/5 "Cutting-edge and Easy to use!" What do you like about Thoughtly? I love the flow builder the best! Once you go through a few tutorials on how to use it, putting together a conversation flow is a nice experience. The FT Forza T. Small-Business (50 or fewer emp.) 5.0/5 "Thoughtly AI Voice Agents Boost Callback Efficiency and Free Up Our Support Team" What do you like about Thoughtly? Thoughtly AI voice agents handle routine customer callbacks and free our team to focus on more complex support tickets, without the fatigue of constan ##### 5. User Interface Users praise the **intuitive and clean interface** of Thoughtly, enhancing navigation and ease of use for all skill levels. [ See 5 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1952067&qs=pros-and-cons#reviews) See Related User Reviews PG Peter G. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Communication and Reliable Performance" What do you like about Thoughtly? Thoughtly enables us to respond promptly to new inquiries, ensuring there are no unnecessary delays. It provides clear explanations of our appointment ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent support and easy to use, even for non-tech users" What do you like about Thoughtly? I'm not particularly tech-savvy, but the customer support team at Thoughtly guided me through every step. They patiently explained how to create my fi ### 5 Cons or Disadvantages of Thoughtly ##### 1. Learning Curve Users find the **learning curve challenging** , requiring significant time and support to effectively use Thoughtly. [ See 6 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1978020&qs=pros-and-cons#reviews) See Related User Reviews SS Sukumar S. Small-Business (50 or fewer emp.) 5.0/5 "AI Voice Agents Take a Huge Weight Off Our Team" What do you dislike about Thoughtly? Configuring post-call actions and the more advanced automations was confusing at first, and it took some trial and error before it finally clicked wit QJ Quin J. Small-Business (50 or fewer emp.) 5.0/5 "AI Phone Agents + CRM Integration That Automates Prospect Logging" What do you dislike about Thoughtly? Setting up the more advanced workflows isn’t very intuitive at first, and we had to rely on support and the tutorials more than we expected. ##### 2. Complexity Users find the **complexity of configurations** in Thoughtly challenging, especially for those without a tech background. [ See 5 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=2350553&qs=pros-and-cons#reviews) See Related User Reviews SS Sukumar S. Small-Business (50 or fewer emp.) 5.0/5 "AI Voice Agents Take a Huge Weight Off Our Team" What do you dislike about Thoughtly? Configuring post-call actions and the more advanced automations was confusing at first, and it took some trial and error before it finally clicked wit QJ Quin J. Small-Business (50 or fewer emp.) 5.0/5 "AI Phone Agents + CRM Integration That Automates Prospect Logging" What do you dislike about Thoughtly? Setting up the more advanced workflows isn’t very intuitive at first, and we had to rely on support and the tutorials more than we expected. ##### 3. Missing Features Users express a need for **missing features** , particularly in report exporting options and customer support. [ See 4 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=1515238&qs=pros-and-cons#reviews) See Related User Reviews CJ Chandrika J. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Applicant Screening That Delivers Results" What do you dislike about Thoughtly? It would be great to have more voice variants available, but aside from that, I haven't encountered any other issues. EZ Eric Z. Small-Business (50 or fewer emp.) 5.0/5 "Perfect for our franchise network !" What do you dislike about Thoughtly? It would be helpful to have more options available when exporting reports. ##### 4. Difficult Learning Users find **difficult learning** with Thoughtly, requiring extensive reliance on support and tutorials for advanced workflows. [ See 3 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=2389822&qs=pros-and-cons#reviews) See Related User Reviews QJ Quin J. Small-Business (50 or fewer emp.) 5.0/5 "AI Phone Agents + CRM Integration That Automates Prospect Logging" What do you dislike about Thoughtly? Setting up the more advanced workflows isn’t very intuitive at first, and we had to rely on support and the tutorials more than we expected. ![Ananthu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ananthu S.") AS Ananthu S. Mid-Market (51-1000 emp.) 4.5/5 "Versatile AI Calling with Excellent Support" What do you dislike about Thoughtly? It can be a bit more user-friendly for people who don't have a tech background. Their automations require a bit of tech background and that requires m ##### 5. Difficult Setup Users find the **difficult setup** of Thoughtly requires extensive planning and can be confusing without technical knowledge. [ See 3 mentions ](https://www.g2.com/products/thoughtly/reviews?filters%5Bsentiment_snippet%5D=2431737&qs=pros-and-cons#reviews) See Related User Reviews AI Ali I. Small-Business (50 or fewer emp.) 5.0/5 "Thoughtly AI Voice Agents Streamlined Dialing and CRM Follow-Ups" What do you dislike about Thoughtly? The initial setup and configuration took longer than we expected, especially when it came to defining in-call actions and setting up the triggers. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Intuitive Visual Builder Makes Outbound Call Flows Easy" What do you dislike about Thoughtly? The post-call automation setup can feel quite technical, and at times it’s confusing without clear examples—especially if you don’t have a development ![Ari A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ari A.") AA Ari A. COO Small-Business (50 or fewer emp.) 5/16/2025 "Great platform for AI agencies" 4.5/5 What do you like best about Thoughtly? Uses a Large Language Model for its AI and integrates into GHL. This is a growing business with really great people innovating new features and stability. Impressed with the easy to implement design of the voice agents. Weekly "office hours" to support customers Review collected by and hosted on G2.com. What do you dislike about Thoughtly? It can take a while to contact support (but they are excellent). Noticed a few software bugs that they are in process of fixing. Slight learning curve getting the AI to stay on script. Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Providing a good voice agent for our home service clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rajesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajesh B.") RB Rajesh B. Business Analyst Small-Business (50 or fewer emp.) 12/17/2024 "AI-Powered Call Center with Strong Features" 4/5 What do you like best about Thoughtly? The user interface is clean and well-organized, making it easier to navigate despite the platform’s robust features. The flow builder is very good!nand Its No code ! It takes time to understand and implement, but It will be so fun to do this. Although there is a learning curve during setup, the overall ease of use is good. After doing the Implementation It makes a powerful tool for businesses as a call center. Currently I set two automation flows using Thoughtly. My Usage is currently low but planning to design more scenarios and Implement accordinly. Zapier Integration is a Plus. Review collected by and hosted on G2.com. What do you dislike about Thoughtly? Few areas Definately Thoughtly need to concentrate to Improve the product 1. Customer Support - Its very poor, you will not get quick response and Turn around time is max 5days which is a way long 2. Indian Numbers - I see there are no numbers for India which is a big Miss, even though If t is there, i yet to receive an update I dropped a query few days before. 3. Learning Curve - It is a Latest Tech so It takes good amount of time to understand the product and Implement to your business Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? It is replacing Customer Care currently. I have plans to use the application for cold Calling and Taking calender appointments. Review collected by and hosted on G2.com. Show More 12/25/2024 Validated ReviewerSource: Organic ![Josefa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josefa S.") JS Josefa S. Founder Small-Business (50 or fewer emp.) 7/15/2025 "Voice Agents simplifed" 4.5/5 What do you like best about Thoughtly? I really like the interface and the simple workflows Review collected by and hosted on G2.com. What do you dislike about Thoughtly? There was a lack of customer support for a time, however that was ressolved Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Thoughtly has made it easy for me to build and deploy AI Voice agents and manage them for myself and my agency in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Newaz C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Newaz C.") NC Newaz C. Marketing Executive Small-Business (50 or fewer emp.) 12/16/2024 "AI Call Center Services that can be used for outbound and inbound" 4/5 What do you like best about Thoughtly? Thoughtly has a well thought out (pun intended) interface. Provides outbound calling for sales and inbound for customer service. Great for people who uses the phone for sales. Gives an alternative to use AI instead of hiring somebody. Review collected by and hosted on G2.com. What do you dislike about Thoughtly? thoughtly is very buggy and doesn't consisently work at times. different browsers have different issues. Some AI voices sound a bit robotic. Its going to take a while but I'm confident it'll get better. Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Thoughtly is able to reach out and follow up with prospects for our business. Saves time for me personally doing and cost of hiring someone. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Austin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin R.") AR Austin R. Director of Partnerships Small-Business (50 or fewer emp.) 11/6/2024 "My experience as a user and partner" 5/5 What do you like best about Thoughtly? As both a user and partner of Thoughtly, I’m impressed by its ease of use and sustainable design. The platform’s intuitive interface makes voice AI integration simple and accessible for any skill level. Thoughtly’s sustainable approach to AI—built for efficiency and scalability—aligns perfectly with our goals, offering us a reliable, responsible solution that we know will grow with us. Review collected by and hosted on G2.com. What do you dislike about Thoughtly? There's not a whole lot I dislike, the platform really is great. Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Thoughtly has been invaluable as an inbound support agent, handling customer inquiries with efficiency and accuracy. Its voice AI capabilities allow it to manage a high volume of interactions smoothly, providing quick and helpful responses to customers without overwhelming our team. The platform is not only easy to use but also highly sustainable, delivering reliable support that scales as we grow. It’s the perfect blend of user-friendly design and impactful automation, letting us focus on what matters most while Thoughtly takes care of the front-line support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Master H T C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Master H T C.") MC Master H T C. Director Small-Business (50 or fewer emp.) 3/8/2025 "clean set dashboard" 3.5/5 What do you like best about Thoughtly? i love how clean it is and easy to use it works with most countries and the voices are great. Review collected by and hosted on G2.com. What do you dislike about Thoughtly? i would be great if they added Open AI's new real-time API Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? automation in calling Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AB Andrei B. Small-Business (50 or fewer emp.) 3/27/2025 "Clean interface and helpful support" 5/5 What do you like best about Thoughtly? The interface is very user friendly. There are also many integration options with different applications. Review collected by and hosted on G2.com. What do you dislike about Thoughtly? Thoughtful itself is great!!! I would like to see more information in the docs. Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Thoughtly provides AI phone calls handling both outbound and inbound for mine and my clients businesses. It also offers some automation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![JP L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JP L.") JL JP L. Founder Information Technology and Services Small-Business (50 or fewer emp.) 12/17/2024 "Your best call for easy AI voice agents" 4.5/5 What do you like best about Thoughtly? Thought.ly shines with its easy setup for AI voice agents. The process is seamless and features are in the works to make it more robust, allowing even less technical users get started quickly. Easy recommend! Review collected by and hosted on G2.com. What do you dislike about Thoughtly? Area for improvement is addressing the now frustrating GDPR compliance and the business verification processes. Its promised to be improved. Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Easy to deploy AI Voice agents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel S.") DS Daniel S. Principal & Founder Small-Business (50 or fewer emp.) 11/14/2024 "FAIR (FULLY AUTOMATED INVESTOR RELATIONS) by Fairfax Partners & Thoughtly" 5/5 What do you like best about Thoughtly? Being able to connect with the team as if they're an extension of my own. Which they are! Review collected by and hosted on G2.com. What do you dislike about Thoughtly? Not being able to connect with them more! Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? Thoughtly is solving an age old issue in investor relations which is the lack of time to actually connect with a companies audience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Co-Owner Small-Business (50 or fewer emp.) 11/5/2024 "Great support" 5/5 What do you like best about Thoughtly? Once you sign up with them, the team does work hard to make sure the product works for you. Review collected by and hosted on G2.com. What do you dislike about Thoughtly? AI is new and developing extremely fast. More research into what works best would be helpful. Review collected by and hosted on G2.com. What problems is Thoughtly solving and how is that benefiting you? AI answering service Review collected by and hosted on G2.com. 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