TherapyNotes Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the exceptional customer support of TherapyNotes, noting responsiveness, knowledge, and genuine support from the team. (2 mentions)

Users appreciate the customization options in TherapyNotes, allowing them to tailor interventions to their specific needs. (2 mentions)

Users praise the ease of use of TherapyNotes, highlighting intuitive navigation and customizable note templates. (2 mentions)

Users appreciate the intuitive and user-friendly access of TherapyNotes, making their practice management seamless and efficient. (1 mentions)

Users value the intuitive and user-friendly document management system, enhancing their overall experience and efficiency. (1 mentions)

Users express frustration with update issues that complicate workflows and highlight poor customer support experiences. (2 mentions)

Users express frustration over account management issues, highlighting poor customer support and unresponsiveness to concerns. (1 mentions)

Users report serious billing issues and unresponsive customer service, creating frustration and mistrust in the platform. (1 mentions)

Users find data management issues in TherapyNotes limit their ability to manipulate information directly within the system. (1 mentions)

Users criticize TherapyNotes for being expensive and breaking promises regarding pricing without addressing concerns effectively. (1 mentions)

5 Pros or Advantages of TherapyNotes

1. Customer Support

Users value the exceptional customer support of TherapyNotes, noting responsiveness, knowledge, and genuine support from the team.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you like about TherapyNotes?

Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer suppor

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

2. Customization

Users appreciate the customization options in TherapyNotes, allowing them to tailor interventions to their specific needs.

See 2 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you like about TherapyNotes?

The note templates are easy to use. I like being able to customize my interventions.

3. Ease of Use

Users praise the ease of use of TherapyNotes, highlighting intuitive navigation and customizable note templates.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you like about TherapyNotes?

Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer suppor

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you like about TherapyNotes?

The note templates are easy to use. I like being able to customize my interventions.

4. Access

Users appreciate the intuitive and user-friendly access of TherapyNotes, making their practice management seamless and efficient.

See 1 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

5. Document Management

Users value the intuitive and user-friendly document management system, enhancing their overall experience and efficiency.

See 1 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

5 Cons or Disadvantages of TherapyNotes

1. Update Issues

Users express frustration with update issues that complicate workflows and highlight poor customer support experiences.

See 2 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you dislike about TherapyNotes?

Honestly, there’s very little I dislike about TherapyNotes. If anything, I’d say that in their effort to stay current and meet the needs of a wide ran

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

2. Account Management Issues

Users express frustration over account management issues, highlighting poor customer support and unresponsiveness to concerns.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

3. Billing Issues

Users report serious billing issues and unresponsive customer service, creating frustration and mistrust in the platform.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

4. Data Management Issues

Users find data management issues in TherapyNotes limit their ability to manipulate information directly within the system.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you dislike about TherapyNotes?

You must export reports to work with rather than being able to manipulate the data

5. Expensive

Users criticize TherapyNotes for being expensive and breaking promises regarding pricing without addressing concerns effectively.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

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G2 reviews are authentic and verified.

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Kathleen C.

Licensed Clinical Social Worker

Small-Business (50 or fewer emp.)

3/4/2019

"Simple Set Up"

4/5

What do you like best about TherapyNotes?

I love how simple the whole program is to use and see your client files, calendar, etc. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

My only downside is how tedious it can be to enter in all your client's goals and objectives. That gets very time-consuming. Additionally, the program seemed to be down fairly frequently, which is alarming when your business runs on it. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

6/18/2019

"Very useful."

4/5

What do you like best about TherapyNotes?

The thing that I like the best about Therapy Notes is how easy it is to navigate. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

The system seems as if it needs updating frequently. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Thank you for your review! We are happy to hear that you find TherapyNotes to be user friendly and intuitive to use! We do update our system each month with new features, fixes and other improvements! We really appreciate your review and we hope to earn five stars from you in the future! If you have any questions and concerns, please contact our Success Team at 215-658-4550. We offer live support 73 hours a week!

George C.

Drug And Alcohol Counselor

Mental Health Care

Mid-Market (51-1000 emp.)

2/26/2019

"I recommend."

4/5

What do you like best about TherapyNotes?

Of the different programs that I’ve used in the past few years, this program is the best user friendly one that I’ve seen. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Something I don’t like is that I’ve lost notes before I saved them. Review collected by and hosted on G2.com.

Mettazzee Paige J.

Substance Abuse Counselor

Fine Art

Mid-Market (51-1000 emp.)

2/26/2019

"Formerly CAC1 "

4/5

What do you like best about TherapyNotes?

More inclusive and intimate note with room for it to be exactly protective and open to the therapist or mental health professionals to follow. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Does not look personal , as it formerly was longer. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

2/26/2019

"All in one scheduling, treatment planning and notes"

4/5

What do you like best about TherapyNotes?

Easy to use and all self contained. Easy to communicate what is pending, appointments missed or rescheduled. At a glance opening page with to do list and upcoming schedule. The ability to print and save past months. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

The ability to link to personal calendar is difficult. Doesn't work well. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

3/6/2019

"TherapyNotes"

4/5

What do you like best about TherapyNotes?

I love the ability to carry over previous notes' content and I also love that I can open multiple pages at a time which really helps when I have to reference past sessions. It's nice that you can use the history button to pull up the clients' medication lists and past information. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

It will occasionally crash and that is definitely tough to deal with but it happens VERY rarely and I have never lost information after this happens. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

It is great to hear that you love the workflow and integration built into our documentation and notes. We have made many architectural and back end improvements over the last year which have significantly improved site stability and overall speed of the system. We appreciate your review!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

3/28/2019

"Therapynotes makes my life 10x easier"

5/5

What do you like best about TherapyNotes?

Ability to do work at home on secured internet. Easy user friendly site, ability to one click and have answers automatically filled in if they are staying the same. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Calendar view is confusing sometimes and I would like to be able to see my coworkers schedules as well. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Thank you for the review! We are happy to hear that you are finding TherapyNotes to be user friendly and intuitive. With the correct user roles, you can view your co-worker's schedule. Give our Success Team a call so that we may assist you with this! Thank you!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

3/3/2019

"Good system for light needs"

0.5/5

What do you like best about TherapyNotes?

Tech support was very good and timely. Their note section allowed for fairly adequate notations. This system provided an intake, discharge note, and treatment plan, along with 2 forms of progress notes. It also had contact notes, which I used alot. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

This appears to be a system designed for a light private practice. There was no ability to modify note structure. Review collected by and hosted on G2.com.

Macy D.

Therapist

Small-Business (50 or fewer emp.)

3/6/2019

"I use it every day for client documentation"

5/5

What do you like best about TherapyNotes?

It is very easy to navigate, and straightforward Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I wish it was easier to interact with the insurance companies Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

We really appreciate your review! We are happy to hear that you are enjoying our billing features. Our Success Team can help with any billing issues that may arise. We can be reached at 215-658-4550 Monday-Friday 8AM-9PM ET. Thank you!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/14/2019

"Good for use on the go"

3.5/5

What do you like best about TherapyNotes?

I like that I can remote in on my own computer while still remaining compliant with confidentiality and security. Additionally, I like the ease of the sections for notes and the support it gives to develop a mini mental status for each session as well as treatment planning. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Sometimes the program will freeze or crash on my personal computer. I also find the loading time to often be quite slow and stalled at times so it takes longer than I'd like to write things. Review collected by and hosted on G2.com.