TherapyNotes Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the exceptional customer support of TherapyNotes, noting responsiveness, knowledge, and genuine support from the team. (2 mentions)

Users appreciate the customization options in TherapyNotes, allowing them to tailor interventions to their specific needs. (2 mentions)

Users praise the ease of use of TherapyNotes, highlighting intuitive navigation and customizable note templates. (2 mentions)

Users appreciate the intuitive and user-friendly access of TherapyNotes, making their practice management seamless and efficient. (1 mentions)

Users value the intuitive and user-friendly document management system, enhancing their overall experience and efficiency. (1 mentions)

Users express frustration with update issues that complicate workflows and highlight poor customer support experiences. (2 mentions)

Users express frustration over account management issues, highlighting poor customer support and unresponsiveness to concerns. (1 mentions)

Users report serious billing issues and unresponsive customer service, creating frustration and mistrust in the platform. (1 mentions)

Users find data management issues in TherapyNotes limit their ability to manipulate information directly within the system. (1 mentions)

Users criticize TherapyNotes for being expensive and breaking promises regarding pricing without addressing concerns effectively. (1 mentions)

5 Pros or Advantages of TherapyNotes

1. Customer Support

Users value the exceptional customer support of TherapyNotes, noting responsiveness, knowledge, and genuine support from the team.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you like about TherapyNotes?

Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer suppor

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

2. Customization

Users appreciate the customization options in TherapyNotes, allowing them to tailor interventions to their specific needs.

See 2 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you like about TherapyNotes?

The note templates are easy to use. I like being able to customize my interventions.

3. Ease of Use

Users praise the ease of use of TherapyNotes, highlighting intuitive navigation and customizable note templates.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you like about TherapyNotes?

Easy to navigate, reporting capabilities are strong and can report on a number of categories including filtering by provider or payer. Customer suppor

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you like about TherapyNotes?

The note templates are easy to use. I like being able to customize my interventions.

4. Access

Users appreciate the intuitive and user-friendly access of TherapyNotes, making their practice management seamless and efficient.

See 1 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

5. Document Management

Users value the intuitive and user-friendly document management system, enhancing their overall experience and efficiency.

See 1 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you like about TherapyNotes?

What I appreciate most about TherapyNotes is how intuitive and user-friendly the system is. Their customer service team is exceptional—always responsi

5 Cons or Disadvantages of TherapyNotes

1. Update Issues

Users express frustration with update issues that complicate workflows and highlight poor customer support experiences.

See 2 mentions

See Related User Reviews

Stephanie B.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best EHR systems out there!"

What do you dislike about TherapyNotes?

Honestly, there’s very little I dislike about TherapyNotes. If anything, I’d say that in their effort to stay current and meet the needs of a wide ran

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

2. Account Management Issues

Users express frustration over account management issues, highlighting poor customer support and unresponsiveness to concerns.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

3. Billing Issues

Users report serious billing issues and unresponsive customer service, creating frustration and mistrust in the platform.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

4. Data Management Issues

Users find data management issues in TherapyNotes limit their ability to manipulate information directly within the system.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Navigation Makes Operations a Breeze"

What do you dislike about TherapyNotes?

You must export reports to work with rather than being able to manipulate the data

5. Expensive

Users criticize TherapyNotes for being expensive and breaking promises regarding pricing without addressing concerns effectively.

See 1 mentions

See Related User Reviews

Amy M.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointed."

What do you dislike about TherapyNotes?

Customer support is abysmal. Clients can request appointments during times that are blocked off as unavailable. I've requested updates on when this wi

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G2 reviews are authentic and verified.

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Tina G.

Psychotherapist

Mental Health Care

Small-Business (50 or fewer emp.)

4/2/2019

"Easy and intuitive"

4/5

What do you like best about TherapyNotes?

Therapy Notes takes the guesswork and memory jogging out of clinical documentation. It streamlines the process and cuts doc time in half. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

It’s not easy to make every plan of care individualized when using broad techniques, but it’s so easy, it’s hard to go through the extra 2 steps to write your own stuff. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Tina - Thank you so much for the review! We are happy to hear that you are loving TherapyNotes!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/27/2019

"Super helpful in understanding the availability of counselors"

5/5

What do you like best about TherapyNotes?

We are able to see approximately 200 counselors schedules in Therapy Noes. We use it in conjunction with Share Point and it's easy to search counselors schedules while on the phone with clients. You can even see how many new appointments the counselor has vs. follow up. There's a monthly view which enables you to see if a counselor does every other week appointments and we are able to enter billing codes and notes which can be understood by the other departments. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Counselors can choose to not update their schedules which can be frustrating. We have to use a secondary search tool to figure out the counselors specialties and to narrow down the insurance the specific counselor takes. It would be great if that were all in one location. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

We are so happy to hear that TherapyNotes has helped to streamline your business and the management of your clinicians! We look forward to working with you and we really appreciate the review! Thank you!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

5/3/2019

"Therapy notes Private practice"

5/5

What do you like best about TherapyNotes?

The easy accessibility of the platform/software. It is user friendly. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I dont really dislike anything about it. Review collected by and hosted on G2.com.

Recommendations to others considering TherapyNotes:

None Review collected by and hosted on G2.com.

What problems is TherapyNotes solving and how is that benefiting you?

I am able to charge and have clients credit cards run through the system without needing something separate. I have realized how concise and on point the software allows me to be in running a smooth office. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Thanks for your review! We are so happy to hear that you are loving TherapyNotes! We work hard to provide the best service possible for our users in private practice, so that you can spend less time managing your business and more time on your clients! We look forward to working with you!

Mary Ashley A.

Front Desk

Mental Health Care

Mid-Market (51-1000 emp.)

2/27/2019

"Could be better for bridging tx plans for couples/families, great for individuals"

4/5

What do you like best about TherapyNotes?

I like the ability to carry over previous notes' content. I like the appointment reminder system. I like the ability to upload documents to the patient's chart. Great system for EMR. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I wish there was a better web or app-based version to upload documents quickly and securely. Review collected by and hosted on G2.com.

Recommendations to others considering TherapyNotes:

Ease of use on mobile your priority? This is not the product for you. Comfortable using your laptop in session and taking photos on your phone's web browser app - this will work for you. Review collected by and hosted on G2.com.

What problems is TherapyNotes solving and how is that benefiting you?

Scheduling and fewer missed appointments. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

2/27/2019

"Therapy Notes user for 4+ years"

5/5

What do you like best about TherapyNotes?

Format, layout, documentation, ease of use, organization of notes, I enjoy using therapy notes as a whole because it is easy, organized and keeps all of my notes in one place. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Consistent maintenance and website being down frequently, I don't really dislike any features in particular or have had any issues. Review collected by and hosted on G2.com.

maciel u.

Pharmacy Technician

Pharmaceuticals

Small-Business (50 or fewer emp.)

4/12/2019

"Get at taking notes"

5/5

What do you like best about TherapyNotes?

I like having my therapy session and I can input all my notes from it into one location. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Nothing as of now is wrong about this software. I like the features. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Maciel - We are very appreciative of your review! We are so happy to hear that TherapyNotes has helped to organize your workflow and documentation process. We look forward to working with you. Thank you!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

6/8/2019

"TherapyNotes-exceptional service"

5/5

What do you like best about TherapyNotes?

Great customer service and quick response time. It’s easy to use and makes record keeping a breeze. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

No secondary claim assistance so this has to be done individually Review collected by and hosted on G2.com.

Recommendations to others considering TherapyNotes:

Great product, great customer service, I have no complaints aside from wishing they provided assistance in submitting secondary claims Review collected by and hosted on G2.com.

What problems is TherapyNotes solving and how is that benefiting you?

TN has made my business practice so much smoother, particularly since I practice at 3 locations Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Thank you so much for your glowing review! We are so happy to hear that TherapyNotes has streamlined the management of your business! We do have plans to improve the secondary claim process in future updates! In the interim, our Success Team is a great resource for questions, suggestions, and support! Please give us a call at (215) 658-4550 or email: Support@TherapyNotes.com if you need assistance. We offer live support 73 hours a week!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

2/25/2019

"Therapy Notes Use as a Therapist"

4/5

What do you like best about TherapyNotes?

It is user friendly and it is nice to be able to save draft versions of documents. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Can be challenging to navigate client profiles, especially if they are seeing multiple clinicians in the same practice. Certain aspects of forms are rigid and making changes feels challenging. There's often site management that can make it hard to access. Review collected by and hosted on G2.com.

Verified User in Animation

Enterprise (> 1000 emp.)

7/31/2019

"Fantastic"

4.5/5

What do you like best about TherapyNotes?

This is the best most fantastic review that Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

I dislike that so I was like so oh my god Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

3/8/2019

"Very easy to use"

4.5/5

What do you like best about TherapyNotes?

Writing notes and treatment plans are short and simple and the intake gives you examples of what to write or what’s required. The calendar is super easy too. Review collected by and hosted on G2.com.

What do you dislike about TherapyNotes?

Sometimes I need to do a note or an intake and it won’t have a link to it in the to do section so I can’t actually do it. I need to call IT to fix it. Review collected by and hosted on G2.com.

Response from Rachael Allen of TherapyNotes

edit

Thanks for the review! We are happy to hear that you like our note templates and scheduling features. To access a note template for a session, you can also click on the appointment > click the Notes tab > Click 'create psychotherapy progress note'. Our Success Team is happy to assist as well, we can be reached at 215-658-4550 Monday-Friday 8AM-9PM ET. Thank you!