Flexibility in course scheduling; course takeaways available immediately; opportunities to network and learn from other participants Review collected by and hosted on G2.com.
Sometimes the content is a bit too elementary Review collected by and hosted on G2.com.
I took The Success League's CSM Leadership training course in early 2022. The course had 16 one-hour sessions, held online over Zoom, with about a dozen participants per session. There was an optional test for certification at the end of the course. Review collected by and hosted on G2.com.
What I liked best was the depth of experience of the trainer, Whitney. She clearly knew the subject matter well, and had many years of experience at various companies as a customer success leader. I also found the slide presentation to be well-organized with just the right amount of information. The course materials were interesting and easy to follow. Review collected by and hosted on G2.com.
The Success League provided our Client Success Team with a multi-month engagement of regular training opportunities focused on quite literally all areas of Client Success. Full disclosure, I joined the team pretty far into the engagement and as such only sat in on a handful of sessions whereas my colleagues attended many more. Review collected by and hosted on G2.com.
Kristen is just so engaging and pleasant to learn from! I immediately felt comfortable and accepted as a new Client Success professional -- she has a way of meeting you where you are and the content is so easy to follow even without a ton of CS experience. Review collected by and hosted on G2.com.
We engaged The Success League to assist in upskilling our CX team in many different facets. Review collected by and hosted on G2.com.
The content of the training was spot on. Russell spent the time before the sessions began working with content that was specific to our organisation and tailored a great program. Russell is a great presenter and an SME in CX. The collaborative approach to learning was great for the team, and everyone gained a lot. Review collected by and hosted on G2.com.
The instructor was fantastic, knowledgeable, and always willing and capable of helping. Review collected by and hosted on G2.com.
I felt some classes/topics needed more time than others. Review collected by and hosted on G2.com.
When I was hired as a CSM at my company, they were thoughtful enough to enroll me in The Success League's CSM course as part of my onboarding experience. As a domain expert, I was well versed in the types of customers I would be working with and their companies' backgrounds, but I was completely new to the CS world and a bit apprehensive about my transition from nursing to a role at a tech company. Review collected by and hosted on G2.com.
Having regular, weekly classes with Whitney during my onboarding has helped bolster my confidence and taught me how to apply concepts learned in class to real-world interactions with my customers. I genuinely don't think I would have as much confidence in my role or would have onboarded as successfully without the insights the course provided. Review collected by and hosted on G2.com.
With an organisation hiring lots of CSM's in a short amount of time, we needed help with upskilling our team and providing a high quality training program to help them understand how CSM's go above and beyond being a "day to day" contact for our strategic partners. Whilst currently underway of our 15 module course, we are already seeing huge benefits across our customer organisation with developments of more mature success plans, helping our customers see and realise the value they gain from partnering with us. Review collected by and hosted on G2.com.
The benefits we've experienced so far are:
1) Learning from those who have been there, done that - You're getting mentored by people that know this world inside out. Whitney has been a fantastic leader and partner through this process so far.
2) Resources to help! Beyond just homework but actual physical assets/templates that help us kickstart newer processes
3) A great structure: Clear, intuitive, and something the team themselves find value in helping with their day to day work Review collected by and hosted on G2.com.
two new college grads learning CSM, one boomerang CSM - all coming up to speed with the CSM world Review collected by and hosted on G2.com.
relevant topics, helpful insights. we've only had 4 classes so hard to answer this completely. we aren't using SL software - we are taking classes at the moment. Review collected by and hosted on G2.com.
We needed to invest in up-leveling our ability to (quickly!) understand more about our customers' businesses and ecosystems to better engage with senior decision-makers and buyers in our customer accounts. Kristen came, worked with us on content tailored to our use cases, and delivered a stellar session! Highly recommend. Review collected by and hosted on G2.com.
Delivery was fantastic and engaging - the team absolutely loved the 2-hour session. Review collected by and hosted on G2.com.
I took the CSM certification (15 session) course. Each module focused on a different aspect of CS. Review collected by and hosted on G2.com.
The instruction was top quality. Hearing other folks challenges and approaches was also very valuable - a great reason to go with a live course rather than on-demand material. I also really appreciated the structure of having key takeaways at the end, with an exercise provided in a follow up email. Our CS team is planning to do one of the exercises each quarter to keep ourselves moving forward. Review collected by and hosted on G2.com.
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