TMO does what our small loan business needs to help us professionally service the loans in our portfolio. Calculations are rock solid. Data is presented in several ways that help us understand the status of individual loans and our portfolio as a whole. For example, their recently added loan overview screen allows us to see the key data for each loan in one well laid out view. They offer several 3rd party tools integrated into TMO. We use a few of them to help provide online access for our clients, ACH direct debit and tracking of insurance status. It is web based giving us access from multiple locations and is available 24 hours a day. Review collected by and hosted on G2.com.

Service support is great after they respond. Realistically, they are only available by email. After sending a request, we have received responses anywhere between a few hours to a couple of days later. Once they answer, they are great at helping us solve issues (how to do something, how to fix data entry errors, etc.). They could use phone support and chat support especially when we are having a critical issue working with TMO which happens every once and a while.

They do not provide a user manual for the software. They have training available when you start, they have a knowledge base with some answers, and they have some help features built into the software. Their new AI help feature is getting better but it is not quite there yet. Adding contextual help bubbles with definitions and how to guidance would be a big improvement.

The user interface is based in a lot of ways on the how their legacy version (past desktop version) of the software was laid out. We could benefit from a more modern UI.

There is no other way to say it, for a small business TMO is a premium solution with a premium price. Compared to the similar software we use for our rental properties with a lot of the same features (web based, online payments, etc.), TMO is over 5 times more expensive. Review collected by and hosted on G2.com.

The Mortgage Office makes it easy for us to manage our clients’ mortgage accounts from start to finish. We’ve been using it since 2019, and we rely on it to manage our mortgage investment company’s client loans and shareholder accounts.

For loan administration, we use it to collect client payments, which are automatically posted to the correct account with the proper division of principal and interest. It also includes document storage, a call log, and a notes centre, which helps keep everything in one place. We can pull accurate payout statements and mortgage statements with just a few clicks, and even email them directly to the customer from within the program.

A separate module, mortgage pool servicing, efficiently tracks our shareholder investments and issues share certificates accurately. It also calculates pool distributions and can issue tax slips at tax time.

After the initial learning phase, the program is straightforward to use and navigate. Response time is good and downtime is rare. When we do run into an issue, support response time has ranged from good to acceptable.

Onboarding was relatively easy, and we had dedicated support to guide us through each step of the process. While the pricing is high, it has been comparable to—or less expensive than—alternatives we considered.

There is an option to integrate QuickBooks with the program, but we’ve chosen to keep them separate for now. They are also developing an AI help module, and it keeps getting better over time. Review collected by and hosted on G2.com.

The program is very robust, but it takes time to learn how to use all of its features. The help centre and AI assistant still seem to be in development, so finding answers without contacting support can be frustrating at times. More video tutorials would be a great addition. Review collected by and hosted on G2.com.

There is always help available, and the help comes quickly. The training is one-on-one via Zoom - extremely helpful and hands-on. Speaking from a servicing side...the accounts are very well laid out/organized by tabs and pages within each account. Review collected by and hosted on G2.com.

It can be a little difficult to set up each loan exactly to how their Notes read. There is a lot of ways and exceptions you can set up, but if something doesn't match any of what the "rules" are on the system, it can be more work with making sure calculations are correct, etc. Review collected by and hosted on G2.com.

What I like best about The Mortgage Office Loan Servicing is its responsive and knowledgeable support team. Whenever an issue arises, they respond quickly, communicate clearly, and provide timely status updates until the issue is resolved. Their professionalism and commitment to customer service give me confidence that problems will be addressed efficiently and with minimal disruption to our daily operations. Review collected by and hosted on G2.com.

The system can be a little slow at times. There are also occasional glitches. For example, when generating a payoff statement, the interest calculation sometimes includes an interim principal balance that is not relevant to the payoff calculation. Review collected by and hosted on G2.com.

The software is flexible enough to deal with complex hard money loans as well as your standard mortgage lending. The data can be downloaded easily and the canned reports are perfect for our borrowers and investors. Additionally, the software integrates with our banking software seamlessly. TMO has been very responsive to our needs and I feel like they are a valuable partner in our loan servicing processes Review collected by and hosted on G2.com.

Like most loan servicing software platforms there are some rigidity issues but I will say that their team takes the recommendations and attempts to write them into the program. Review collected by and hosted on G2.com.

I liked how everything in the seminar was more or less client-led. It starts off by everyone sharing what they hope to learn while there, and every topic is based from there. It is also open to more questions, and those are either answered on the spot or a team member assists outside the seminar. Review collected by and hosted on G2.com.

I liked everything, but it is dependent on the questions and requests from your peers. So if you are ahead of behind the rest of the group, you need to make it known. It is not necessarily advanced or basics, because it depends on the questions asked. Review collected by and hosted on G2.com.

TMO software is very easy to navigate and very user friendly. You can look up all kinds of information needed for the loan in one place. TMO is used day to day in our place of business and there has never been any kind of issues even when we were integrating to the online version. All kinds of report can be printed. The support staff is very friendly and very knowledgeable for any kind of technical questions that arise. They get back to you very fast often the same day if not the next day. This software is highly recommended for any loan servicing business. Review collected by and hosted on G2.com.

The only downside is when trying to learn the software or when new interfaces are introduced just to get familiar with it. It does not take long to be familiar but just getting used to it. The customer support is always there for these types of concerns and will get back to you very fast. Review collected by and hosted on G2.com.

I like that this software has made aspects of my job quicker and more efficient. The letters and notices are quick to use one set up. There are a lot of options for assistance between the AI chat and our account manager. Review collected by and hosted on G2.com.

I think one thing would be that there seems to be a lot of hidden features or features that seem to be in places that you wouldn't think it would be in. Sometimes it can be easy to forget where certain features are because they are kind of hidden. Review collected by and hosted on G2.com.

I like the detailed records we can keep on each loan with The Mortgage Office Loan Servicing. It's a quick reference guide for my entire team and serves as a single source where we can house all of our pertinent data and communication. It also helps us track our loan in detail and keeps us organized. Review collected by and hosted on G2.com.

There is so much to learn about TMO that the onboarding time frame cannot cover all of the specifics. We are pleased to learn that the additional education sources provided by TMO are robust and very accommodating. Review collected by and hosted on G2.com.

I appreciate being able to handle multiple tasks at once (i.e., NSFs). TMO has built-in functionality to reverse the posting, add the NSF fee, and send the NSF notice by email and text, all within the same task. Review collected by and hosted on G2.com.

I am a new user and have not yet identified a specific item to note here. Review collected by and hosted on G2.com.