What I appreciate most about TeleCMI is how straightforward it is to set up and begin using. The call quality is reliable, the dashboard is easy to navigate, and features such as call tracking and reporting are extremely useful for managing daily tasks. It accomplishes what I need without unnecessary complexity. Review collected by and hosted on G2.com.

At times, the user interface comes across as somewhat basic, and I find that some of the more advanced features could benefit from clearer documentation. Additionally, the support response time tends to slow down during peak hours. While these are not major problems, addressing them with a few small improvements would definitely enhance the overall experience. Review collected by and hosted on G2.com.

I like using TeleCMI for our customer support because it provides a virtual number, and incoming calls to that number are distributed equally among our agents. The other ringing rules, like one by one and simultaneously, are quite handy, but we mostly use equal distribution. My favorite feature is the sticky agent. If a client calls and is assisted by one agent, all their follow-up calls go directly to the same agent. This feature ensures our repeated customer calls land with the same agent who initially addressed their query, which I find incredibly valuable. Additionally, the initial setup was smooth as the TeleCMI team took care of everything. Review collected by and hosted on G2.com.

They have a default ringtone that plays music, which can be changed to a normal ringing sound. It requires customization to change the ringtone. Review collected by and hosted on G2.com.

I use the TeleCMI platform to monitor agents' reports and track calls in real-time. I really like the real-time monitoring and fetching reports. It's great because the supervisor can silently monitor calls, optimize shift plans, and handle agents' reports such as missed calls, idle time, handled calls, and conversion rates. The support team is really helpful and solves our queries in minimal time, which makes the setup process much easier with their patience in explaining their product. Review collected by and hosted on G2.com.

no dislikes from my side Review collected by and hosted on G2.com.

I like how TeleCMI integrates the communication with customers using tools like WhatsApp, which really helps us to share important information. This feature is particularly useful when a student isn't available to pick up the call; the parent can still be informed through this integration. Each agent can see and manage communication, making it easier to connect with both students and their parents. Additionally, the initial setup was quite easy for us. We took a trial account for a few days, and it worked well, allowing us to go live within a week. The support team was really helpful throughout the setup process, making it an overall smooth experience. Review collected by and hosted on G2.com.

Only a few modifications have been done in WhatsApp. Review collected by and hosted on G2.com.

I find TeleCMI easy to use, which makes it convenient for my calling needs. I also appreciate their support, which has been helpful. The initial setup was so easy, which I really liked. Review collected by and hosted on G2.com.

I think the user interface could be improved. Review collected by and hosted on G2.com.

I use TeleCMI for connecting and communicating with our customers. It makes our communication easy and helps in analyzing our call reports. I really like their support for any assistance regarding the account at any time. The dashboard and analytical reports are especially helpful as they ease our way of documenting the reports, usually downloading them in CSV format. The initial setup just took 10 minutes to configure, which was really convenient. I would rate them a 10, especially for their support. Review collected by and hosted on G2.com.

I think they could improve the part of manual configuration of call flows. Right now, the call flow needs to be configured manually if needed. Review collected by and hosted on G2.com.

I find the call barging or whispering feature of TeleCMI incredibly helpful. It allows me to listen to ongoing calls in real-time and assist our agents to make business more effective. When our agents struggle to explain our packages and offers, or make mistakes in giving the right pricing, we can intervene during the call to help them and ensure they offer the right membership plan to the right client. Additionally, the initial setup of TeleCMI was very easy for our team. Review collected by and hosted on G2.com.

I think they could improve the dashboard by making it simpler. It has too many feature tabs and sections. They should minimize these and simplify the UI, including all the feature options on the same page. Specifically, in the analytics section, there are multiple tabs segregating the user team answered missed; they could provide all those options in a dropdown-like option. Review collected by and hosted on G2.com.

I use TeleCMI for marketing and handling incoming customer relations calls, and I really appreciate its clear voice quality without any voice breaking. The softphone is very convenient for making calls, and the call transfer and merging options are a big help in transferring calls to another agent when needed. I also like the internal chat option and the ability to do recordings. It's user-friendly, and switching numbers within the app without changing them in the backend is super handy. The setup was very easy; we had it done on the same day. Review collected by and hosted on G2.com.

I think they could reduce the size of the softphone. It's big and takes up half of the screen, which makes it hard to see other pages if needed. It would also be great if they provide a phone app. Review collected by and hosted on G2.com.

I like how the IVR setup helps us manage high call volumes by guiding customers to the right department without any manual intervention. The call routing feature is great for ensuring that customers reach the right team. I also appreciate the call recording feature, which is helpful for maintaining service quality and for audit purposes. The initial setup was made really easy thanks to the support team, who provided a great walkthrough of the product. Review collected by and hosted on G2.com.

More customization can be done in the report section and the dashboard. In the report section, we need a small link of the call recording while downloading it in a CSV format. Also, the dashboard UI needs to be enhanced. Review collected by and hosted on G2.com.

We operate in the tax filing business and have several agents working for us. All calls and logs are tracked through a single dashboard, which greatly simplifies our production monitoring and evaluation process. They also have effective and efficient support Review collected by and hosted on G2.com.

Our number gets spammed frequently, and as a result, we have to change it almost every month. If they could provide a legitimate calling solution, it would help prevent our numbers from being targeted by spam. Review collected by and hosted on G2.com.