--- title: tawk.to Reviews meta\_title: 'tawk.to Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 203 reviews by the users' company size, role or industry to find out how tawk.to works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 203 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### tawk.to Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently. [(6 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683139&qs=pros-and-cons#reviews) Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze. [(3 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2291744&qs=pros-and-cons#reviews) Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget. [(2 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683176&qs=pros-and-cons#reviews) Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient. [(2 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683237&qs=pros-and-cons#reviews) Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others. [(2 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2404664&qs=pros-and-cons#reviews) Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to. [(2 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683408&qs=pros-and-cons#reviews) Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to. [(2 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683498&qs=pros-and-cons#reviews) Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs. [(2 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2404638&qs=pros-and-cons#reviews) Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options. [(1 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683163&qs=pros-and-cons#reviews) Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively. [(1 mentions)](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2456378&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of tawk.to ##### 1. Ease of Use Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently. [ See 6 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683139&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan M.") JM Jonathan M. Mid-Market (51-1000 emp.) 5.0/5 "Simple Setup and Seamless Integration" What do you like about tawk.to? Simple and easy to integrate and setup - easy to explain and share with colleagues ![Eric .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric .") E Eric . Mid-Market (51-1000 emp.) 4.0/5 "Simple and Effective Live Chat Tool for Real-Time Customer Support" What do you like about tawk.to? What I like most about Tawk.to is how easy it is to use and how quickly it can be set up. As a user, I didn’t need much training before I could start ##### 2. Easy Setup Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze. [ See 3 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2291744&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan M.") JM Jonathan M. Mid-Market (51-1000 emp.) 5.0/5 "Simple Setup and Seamless Integration" What do you like about tawk.to? Simple and easy to integrate and setup - easy to explain and share with colleagues ![Julio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio R.") JR Julio R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Setup and Simplicity" What do you like about tawk.to? It does what it does, it is very simple to set up and simple to use. ##### 3. Affordable Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget. [ See 2 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683176&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Free and Time-Saving—A Big Help for Our Website Launch" What do you like about tawk.to? It’s free, and during our initial website launch it helped us a lot by saving time and money. ![Mr. Anand C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mr. Anand C.") MC Mr. Anand C. Mid-Market (51-1000 emp.) 5.0/5 "Best main experience for my customer support team" What do you like about tawk.to? User friend and free ho use. Even paid version is very cheap ##### 4. Features Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient. [ See 2 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683237&qs=pros-and-cons#reviews) See Related User Reviews ![Eric .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric .") E Eric . Mid-Market (51-1000 emp.) 4.0/5 "Simple and Effective Live Chat Tool for Real-Time Customer Support" What do you like about tawk.to? What I like most about Tawk.to is how easy it is to use and how quickly it can be set up. As a user, I didn’t need much training before I could start ![Julio E. R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio E. R.") JR Julio E. R. Mid-Market (51-1000 emp.) 5.0/5 "Super versatile!" What do you like about tawk.to? It is super easy to use and setup, along with having many features most of them being free. ##### 5. Simple Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others. [ See 2 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2404664&qs=pros-and-cons#reviews) See Related User Reviews ![Jonathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan M.") JM Jonathan M. Mid-Market (51-1000 emp.) 5.0/5 "Simple Setup and Seamless Integration" What do you like about tawk.to? Simple and easy to integrate and setup - easy to explain and share with colleagues ![Julio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio R.") JR Julio R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Setup and Simplicity" What do you like about tawk.to? It does what it does, it is very simple to set up and simple to use. ### 5 Cons or Disadvantages of tawk.to ##### 1. Chatbot Issues Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to. [ See 2 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683408&qs=pros-and-cons#reviews) See Related User Reviews MC Manjula C. Small-Business (50 or fewer emp.) 4.5/5 "Free Live chat for every Website" What do you dislike about tawk.to? Mobile app is helpful but sometime it miss important visitor communication / chat. ![Dan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan P.") DP Dan P. Small-Business (50 or fewer emp.) 5.0/5 "An Efficient and User-Friendly Live Chat Solution" What do you dislike about tawk.to? One downside of Tawk.to is the limited customization in terms of chat widget design, which may not align with all brand aesthetics. Additionally, the ##### 2. Limitations Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to. [ See 2 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683498&qs=pros-and-cons#reviews) See Related User Reviews ![Eric .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric .") E Eric . Mid-Market (51-1000 emp.) 4.0/5 "Simple and Effective Live Chat Tool for Real-Time Customer Support" What do you dislike about tawk.to? While Tawk.to works well for basic live chat needs, it does come with a few limitations. The customization options feel somewhat limited compared to m ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Live chats and website stats all in one!" What do you dislike about tawk.to? I don't like that the "Getting Started" tips never go away. ##### 3. Limited Features Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs. [ See 2 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2404638&qs=pros-and-cons#reviews) See Related User Reviews ![Eric .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric .") E Eric . Mid-Market (51-1000 emp.) 4.0/5 "Simple and Effective Live Chat Tool for Real-Time Customer Support" What do you dislike about tawk.to? While Tawk.to works well for basic live chat needs, it does come with a few limitations. The customization options feel somewhat limited compared to m ![Julio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio R.") JR Julio R. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Setup and Simplicity" What do you dislike about tawk.to? Features are very limited for the kind of tool it is. ##### 4. Expensive Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options. [ See 1 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683163&qs=pros-and-cons#reviews) See Related User Reviews ![Dan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan P.") DP Dan P. Small-Business (50 or fewer emp.) 5.0/5 "An Efficient and User-Friendly Live Chat Solution" What do you dislike about tawk.to? One downside of Tawk.to is the limited customization in terms of chat widget design, which may not align with all brand aesthetics. Additionally, the ##### 5. Inadequate Reporting Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively. [ See 1 mentions ](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2456378&qs=pros-and-cons#reviews) See Related User Reviews ![Eric .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric .") E Eric . Mid-Market (51-1000 emp.) 4.0/5 "Simple and Effective Live Chat Tool for Real-Time Customer Support" What do you dislike about tawk.to? While Tawk.to works well for basic live chat needs, it does come with a few limitations. The customization options feel somewhat limited compared to m ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/tawk-to/competitors/alternatives) ![Calin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calin V.") CV Calin V. Chief Technical Officer (CTO) Small-Business (50 or fewer emp.) 1/26/2024 "Disappointed, far from a free and functional solution" 1/5 What do you like best about tawk.to? The UX is better than the competition and made me test the service. Review collected by and hosted on G2.com. What do you dislike about tawk.to? Despite marketing itself as a free service, I quickly discovered that the reality is far from the promise. First and foremost, the claim of being a "free" service is misleading. While they do offer a basic version for free, it's essentially a bait-and-switch tactic. Customization options are limited, and the design options for the chat widget are quite basic. The ticketing system only works with their knowledge base website and there is no option to import the data from your old knowledge base. One of the most disappointing aspects of my experience with Tawk.to was their inflexible and seemingly unfair refund policy. After realizing that the service did not meet my expectations, I decided to cut my losses and requested a refund on the very same day of purchase. To my dismay, Tawk.to outright refused any refund, leaving me stuck with a service that failed to deliver on its promises. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? The live chat system on websites. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MS Mahesh S. Small-Business (50 or fewer emp.) 11/3/2023 "Tawk.to: Support Team Chat Magic" 5/5 What do you like best about tawk.to? It is user-friendliness and cost-effective. The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes. It's like having a 24/7 support team without a lot investment. The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable. Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome. My favourite is Automation Bot in free plan. I have integrated it with my Web Hosting providing website (Host Harbor). I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention. Review collected by and hosted on G2.com. What do you dislike about tawk.to? I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc. I will highly recommend you to go for it. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? There are some bugs in android app but I get frequent updated so its okay. Otherwise I didn't notice anything I am using it since 2-3 months Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zoe T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe T.") ZT Zoe T. Marketing Director Small-Business (50 or fewer emp.) 3/26/2024 "Tawk is a great app for when it comes to incoming calls" 5/5 What do you like best about tawk.to? Tawks notification sound cannot be missed. When using multiple services it gets a little complicated to sort through each window. With tawk it is easy to find with the pop up windows with incoming calls. Review collected by and hosted on G2.com. What do you dislike about tawk.to? The notification sound goes on and on even when ignored on purpose while in meetings, and it can be quite deafening. I do just mute the sound now but in meetings it is difficult to do so. while needing to hear other parties. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? It is easily accessible for all reservationists and allows for them to act quickly with chats- tracks their time and see the outcomes and flows of customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ekim Nazım K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ekim Nazım K.") EK Ekim Nazım K. Founder Small-Business (50 or fewer emp.) 4/8/2024 "Terrible. Stay away" 0/5 What do you like best about tawk.to? Nothing really, because I regret signing up in the first place Review collected by and hosted on G2.com. What do you dislike about tawk.to? Not prime time ready. Bad design, buggy code. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? Supposed to solve customer support, but it doesn't really work. Awful support, too. Proof of use: https://capture.dropbox.com/KLwJDkYJdNeNBp2Q Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/15/2023 "Great Product to Manage Customer Chats Across different websites" 4.5/5 What do you like best about tawk.to? We have installed Tawk Chats on our multiple websites and offer our clients easy chat access to get in touch with us anytime. The Chat Widget can be integrated with multiple websites allowing our customers and prospective clients to get in touch with us Review collected by and hosted on G2.com. What do you dislike about tawk.to? The notification alert settings are simple to set up but they do not work for some time, which causes us to miss the chat. However, we have worked around this issue by sending us an email for any missed chat Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? We are a software product company and we have multiple websites but a common support team. Tawk helps us to receive chats from all sources in one common dashboard thus making it easy for me and my team to be able to respond to all queries. We can also set up response shortcuts which we can access with a shortcut key thus saving us time and to reply to the waiting customer fast. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite HB Himanshu B. Health, Wellness and Fitness Small-Business (50 or fewer emp.) 6/21/2023 "TawkTo Review By Product Manager" 4/5 What do you like best about tawk.to? One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and their chat bot Review collected by and hosted on G2.com. What do you dislike about tawk.to? Its costing and other services are chargeable where you cant do any activity without paying also the customer support charges are very high where its per hour is very very high. The alertness needs to be there cause it logs our after a while when there are no queries running. The dashboard seems a bit complicated Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? we have a website but it didnt had any journey mapped or an AI chatbot to understand user queries, but after its implementation we can not understand user queries and can form respectively answers or guide users to the specific journey Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![BALAJI K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BALAJI K.") BK BALAJI K. Mid-Market (51-1000 emp.) 7/26/2023 "Incredible AI Chat bot" 4/5 What do you like best about tawk.to? The best about tawk.to is totally free. We can do live chats with clients imeediately after he made an enquiry with our website. tawk.to Virtual assistant support guides clients at maximum level, captures all the clients requirements, and then connecting with the chat agents. Review collected by and hosted on G2.com. What do you dislike about tawk.to? It is not fair to comment any negatives on the services which benefitting many corportaes at zero cost. Little improvisation requires on User interface for better function. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? With the help of tawk.to we can able to understand the customers requirement, tawk.to provides a platform for the clients to express their want easily with the system. Live agents communication with the clients are recorded and pinned in the CRM for future refernce. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/10/2023 "Extremely Poor Customer Service" 0/5 What do you like best about tawk.to? The app itself is good if you have your own live chat representatives Review collected by and hosted on G2.com. What do you dislike about tawk.to? Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with them they still refused to give us a refund despite us attempting to cancel a week in after discovering how poor their tool was. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? They are not solving any problems for us. We removed their widget and moved over to Intercom. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brenna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenna D.") BD Brenna D. Freelance Writing Education Management Small-Business (50 or fewer emp.) 5/11/2023 "My Tawk.to review" 3.5/5 What do you like best about tawk.to? The chat is effective. It has everything you would expect in a chat. I mostly love the icon "We are here" on the chat displayed on websites' UI like on this page: \Lord of the flies summary\ Review collected by and hosted on G2.com. What do you dislike about tawk.to? There needs to be more visitor analytics in chat's back end. I know this is chat software, but this would be very helpful. Would greatly apreciate it if they included more visitor details. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? Helps me talk to customers in real time. As a result, I am able to answer customers' questions and address any other concerns they may be having. I am happy with the service. Review collected by and hosted on G2.com. Show More 5/17/2023 Current UserValidated ReviewerSource: Organic ![Emily B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily B.") EB Emily B. Customer Service Lead Small-Business (50 or fewer emp.) 4/19/2023 "User Friendly Chat Program" 5/5 What do you like best about tawk.to? Tawk.to is super easy to use and understand. It is very customizable to fit a variety of needs and is easy to set up. I love the quick use of macro's when talking to customers and how easy it is to add, edit or update them. Review collected by and hosted on G2.com. What do you dislike about tawk.to? The chime scared the crap out of me each time it goes off. It's good to know I have a new customer to talk to but it would be nice if the alert was a bit more mellow. Review collected by and hosted on G2.com. What problems is tawk.to solving and how is that benefiting you? We used it to help connect to customers visiting out site. We found that the faster a customer question could get answered the more likely they were to buy our product. We did stop using the service, as our team is just too small after a recent downsizing for us to be effective at meeting customer needs, but as we have started growing again, I could see us starting to use it again. We just need more agents available to answer questions. Review collected by and hosted on G2.com. 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