Tatango Reviews & Product Details

The best feature is not only that it is mass texting in one click, but I can bold, italicize, add video or pictures, and even subject lines. Review collected by and hosted on G2.com.

I would like better reporting, but it still does the trick. Review collected by and hosted on G2.com.

How quickly you can launch a message and how easy it is to edit and schedule blasts. We also love the cost - Tatango makes it really affordable to send SMS and especially MMS and has low start-up costs compared with other competitors. Their support team is also A+ (much more responsive than competitors). We also love their design team who is able to help design or resize graphics at no cost. Review collected by and hosted on G2.com.

I dislike that it is lacking many features of competitors, like the call-to-connect tool and conversation threading abilities that Upland/Mobile Commons has. There also is a lot to be desired with segmentation - for instance there is no way to group previous clickers into static or dynamic groups. I see that Tatango is always adding new features and I know many of these things are on their list. Review collected by and hosted on G2.com.

The side-to-side view of the text message as you create the message is really helpful. Also, the new addition of being able to send emails at specific times by the minute has really been a game-changer. Review collected by and hosted on G2.com.

I do wish that there was a way to switch between different accounts more easily or at least be able to make the homepage for each account be different. I have multiple Tatango accounts that I need to switch through, and I sometimes get confused on which account I am on. Also, it is a bit cumbersome to log out and log in for each account. Review collected by and hosted on G2.com.

The ease of use and the customer service. The platform is very intuitive and easy to use, and when I had questions, customer service was quick and thorough in their response. Review collected by and hosted on G2.com.

Took some time to get the entire team up to speed. We also had some issues with trying to get the copy just right, and multiple testing was required. Review collected by and hosted on G2.com.

Super easy to set up campaigns - Like the MMS and fwd a friend feature Clearer demarcation on campaign set up helps segment customers Review collected by and hosted on G2.com.

No analytical/insights at a high level for all campaigns and texts Review collected by and hosted on G2.com.

The user experience is really intuitive. Once you've walked through the software once, it's pretty simple to find what you need going forward, and the onboarding process ensures that you're set up for success. When I have run into questions, support has been very responsive in answering questions.

Overall, communication has been outstanding. Throughout the carrier approval process, the team was communicative about where things stood and steps we could take in the interim in order to start from a good place.

The team is also proactive in providing tips to build a successful blast SMS program from the ground up, from formatting options and best practices to tactical input to list-building ideas.

The integration with ActBlue is seamless, easy to set up, and a big plus. Review collected by and hosted on G2.com.

I haven't experienced any problems. I'm anxiously awaiting the completion of an integration between Tatango and NGP Digital 8, which would definitely improve the experience. I think it could also be easier to pull reporting on certain subscriber attributes (e.g. opt-in keywords). On occasion, reporting metrics can be a bit buggy, but when they've gotten stuck for an extended period, support has been quick to address it. Review collected by and hosted on G2.com.

Really love how quick and responsive the Tatango support team is. Getting started and troubleshooting issues is a breeze. Review collected by and hosted on G2.com.

Fairly frequent technical issues. Tatango is always proactive in fixing issues, but often have big delays. Also, the targeting functions are pretty rudimentary. We'd love to be able to do more complex targeting with ease but everything targeting wise is a bit of a chore. Review collected by and hosted on G2.com.

Everything from the very start! Each team member has been a pleasure to work with and has gone above and beyond. From onboarding to helping work through a couple of kinks getting started, they have offered solutions even if they had to help find out what that solution was. They are also very funny and our team enjoys each time we speak with any member of their team! Review collected by and hosted on G2.com.

Dislike that we haven't had a chance to meet yet because most of the world is still working remotely due to COVID. Review collected by and hosted on G2.com.

Tatango's interface is very easy to learn, which makes it great for a workplace like ours where individuals are often shifting between teams and clients and we do a lot of training on the fly. The interface is very straightforward and intuitive. Some of the platforms we use in our work routinely have issues or service disruptions, but Tatango has barely every (I literally can't think of a time) caused any issues for us. Review collected by and hosted on G2.com.

Some of the search features aren't optimized for the way we organize our work. For instance, you can't search by a fragment of a mailing name. However, the search features have improved GREATLY over the past year, and it's much less of an issue now. I gave feedback about search issues to the Tatango team around October of 2020, and we saw improvement within months. So the responsiveness was great, and I trust they'll continue improving. Review collected by and hosted on G2.com.

I like the user-friendly interface, which allows us to maximize productivity within our team. I also like the simple analytic tools, which give us the opportunity to understand what is and isn't working for our client. Finally, I really appreciate the ultra-responsive customer service representatives. A few months ago, I was having trouble with send times and one of their helpful representatives video chatted me to quickly solve the problem. Review collected by and hosted on G2.com.

I wish there was a way to draft texts when there aren't credits in the account, as we rely on the client to add funds. We've also had some issues in the past with texts being sent on time, but those have since been fixed. Additionally, although the interface is relatively simple and user-friendly, it's a bit outdated. Finally, the default schedule time for texts is always one day ahead, which leaves more room for user error in my experience. Review collected by and hosted on G2.com.