Tatango Reviews & Product Details

With a lot of employees, it's easy to communicate changes within the company. Review collected by and hosted on G2.com.

Tatango can only be used on a desktop at the moment which can be inconvenient when making last minute changes that need to be communicated. Review collected by and hosted on G2.com.

I love that we met with a rep before really diving in to Tatango. Great explanation of use and so supportive! Review collected by and hosted on G2.com.

Not sure that my organization will need Tatango long term, but has been useful! Review collected by and hosted on G2.com.

When it comes to sending text messages, Tatango is the best. From training, onboarding, and building campaigns, they are willing to share their expertise every step of the way. They are even willing to edit and format videos for MMS. I couldn't be more impressed, and our subscribers enjoy using the platform too. Review collected by and hosted on G2.com.

Nothing about the service! The platform is great, but the rules on disclaimers and opting in are very strict. I know that's from the cellphone companies' rules, not Tatango. Review collected by and hosted on G2.com.

For fundraising, really good to send mass texts and imports data easily from spreadsheets. The message preview function has always done a good job showing uploaders exactly how their message will be sent to their customers. So far, when I use that easy feature that lets me send a message to myself, I have not seen a difference or discrepancy between the message preview and the actual message on my phone. Review collected by and hosted on G2.com.

I don't like how Tatango charges clients SMS rates for three or more messages. Just me being finnicky I suppose. It makes more sense (and ends up costing less) for our clients to end up sending an MMS instead of sending an SMS. But they do not even use the MMS features like images or emojis. So I don't know how fair it is exactly, in terms of cost when we consider what features our clients are paying for when we use Tatango for them. Also, sometimes the message feature can just cover too much or be it too distracting while I am trying to edit and upload my messages. Review collected by and hosted on G2.com.

There are so many things to love about Tatango! For one, the reports are comprehensive and easy to use. Our subscribers are easy to track. Sending a message is as simple as texting a friend. I also love how they are constantly improving. I receive emails frequently with an update that makes using their service even easier! Review collected by and hosted on G2.com.

The only downside is the cost. We used to use a service that was free to send messages with. We simply paid a fixed fee per month. But besides that, for what we do and the simplicity of Tatango, it's worth it! Review collected by and hosted on G2.com.

The simplicity and ease of using the opt in keywords and the ease of sending text messages has saved our small team roughly 15 hours per week in data entry alone. Review collected by and hosted on G2.com.

The amount of compliance hoops to jump through was a learning curve compared to other platforms we have used, but I am very thankful they take compliance so seriously as that helps keep us from getting deleted. Review collected by and hosted on G2.com.

It was easy to learn how to use and navigate throughout. The customer success team was excellent, and I was able to complete my tasks fairly easily. There was little to no confusion with the interface which made teaching new team members a breeze Review collected by and hosted on G2.com.

There was a lot left to be desired. Issues with imports, extensive message build out processes and other small issues with sending messages. In the works but not yet complete. Clearly meant for users with a smaller sending volume than what I needed it for Review collected by and hosted on G2.com.

Derek and his team at Tatango have been a pleasure to work with. They are quick in responding to any support issues. We consistently see a high ROI on the marketing campaigns we execute through the Tatango platform. We offer different buy now campaigns that guests are to purchase our products online. With Tatango, we are able to put our offers in front of our 38k subscribers. Review collected by and hosted on G2.com.

Nothing. Anytime I have had an issue or question, we have always found the win-win for both organizations. Review collected by and hosted on G2.com.

I like the break down of message, send cost, time, date, and other key columns in simple easy to read format. Review collected by and hosted on G2.com.

The time it takes to download some of the data. It sometimes takes long time to refresh and then download. Review collected by and hosted on G2.com.

The Tatango team was incredibly attentive in helping us onboard and made the process pain-free. From signup to sending our first campaign, we had very few worries on our end as they took care of the shortcode provisioning, trainings, etc. I'd highly recommend them to any campaign or company that's looking for top-notch SMS service. Review collected by and hosted on G2.com.

There isn't much that I dislike about the service. The recently released UI is a huge improvement. Review collected by and hosted on G2.com.