What I like best about Syncore is that it gives us one central place to manage a lot of the day-to-day activity in the business. From tracking opportunities and customer activity to managing orders and staying on top of follow-ups, it helps keep everyone aligned and reduces the amount of information living in separate emails, spreadsheets, or individual notes.

I also like the visibility it gives us across the organization. It makes it easier to see where things stand, understand what is coming down the pipeline, and make sure nothing gets missed. For our team, that means better communication, more accountability, and a smoother handoff between sales, customer service, operations, and management.

Overall, Syncore helps create more structure around the way we work. It is not just about having a CRM — it gives us a better way to organize information, support our customers, and make more informed decisions as the business continues to grow. Review collected by and hosted on G2.com.

What I dislike most about Syncore is the continued reliance on the older Programs V1 environment. It feels dated compared to the rest of the platform and can make certain program-management tasks more cumbersome than they need to be.

For businesses managing larger and more complex client programs, having to work within an older interface and workflow creates extra steps and limits some of the flexibility we would like to have. It can also make training newer team members more difficult because the experience is not as intuitive or modern as other parts of Syncore.

Moving more of the functionality from Programs V1 into a newer, more streamlined platform would make a significant difference. It would improve usability, reduce friction for the team, and better support the complexity and scale of the programs we manage today. Review collected by and hosted on G2.com.

For our team, Syncore has been the ultimate solution for managing our advertising specialties business. The workflow, technology, and accountability have allowed us to grow and scale in ways we simply couldn’t before.<br><br>The hands-on team is always accessible and responsive, but what really sets Syncore apart goes far beyond the software. If we need an industry connection, have a problem that needs to be solved, or just need guidance, they take it on as if it were their own business. They’re not just a software provider - they’re a true partner in our growth. Review collected by and hosted on G2.com.

There are a few nuances we think could be improved, but nothing we can’t work around. More importantly, Facilis is always listening to our feedback and suggestions and genuinely wants to understand what we need. They’re constantly adapting and improving the platform to create a better overall user experience. Review collected by and hosted on G2.com.

Syncore is a distributor first CRM that offers a strong sales reporting functionality. It provides integrations into preferred suppliers that promote operational efficiency throughout the order process. Review collected by and hosted on G2.com.

There could be more reporting and dashboard functionality. For example, better views of where a sales rep compares to the rest of their team / organization in multiple categories. Also, more guidance on navigating the screens - i.e., hover pop-ups. Navigating Syncore as a first-time user is incredibly difficult, so if it is possible to improve the user interface, that would be great. Review collected by and hosted on G2.com.

Syncore’s full life-cycle support for our sales and ordering process, along with the integration of selling tools and contact management, are among its most beneficial features. The onboarding experience and ongoing partner support from Facilisgroup’s dedicated team provides a direct line of communication to work through challenges and implement new features in a meaningful way. For the most part, the interface is intuitive and enables easy navigation for all users. Overall, the performance of the platform is decent. In all, the ability to implement best practice and processes that are supported by the platform and the opportunity we, as daily users, have to impact those areas provide the biggest value. Review collected by and hosted on G2.com.

Contact management still needs improvement. The new Organization dashboard should help, but I suspect it will require additional refinement to fully meet our needs. I’d also like to see stronger AI and integration support, along with a faster turnaround for developing and rolling out new technology. Some parts of the platform feel clunky, particularly the proposal features. Several team members have said it’s more efficient for them—and the end results are better—when they avoid the proposal tool altogether. The reporting metrics themselves are good, but broader access to the underlying data would be helpful, and the major slowdowns caused by bulky reports still need to be addressed. Overall, there will always be opportunities for improvement, but the biggest frustration is less about what needs to change and more about how those improvements are approached and how quickly they’re implemented. Review collected by and hosted on G2.com.

For drop ship orders, Syncore remains one of the industry's most robust and efficient platforms. Coupled with tools that provide visibility into day to day performance, a commitment to advancements in technology especially as it pertains to AI and integrations, and a strong supplier network, we remain committed to Syncore as our operating system of choice. Review collected by and hosted on G2.com.

For large program business with inventory, requires additional systems to properly manage the client's needs and expectations. Review collected by and hosted on G2.com.

the fact that it is specific to the promotional products industry is extremely helpful. The workflow makes sense and is easy to follow. Helps my team work efficiently when they use it well. Review collected by and hosted on G2.com.

It is not always flexible or able to be easily modified to meet our company's procedures or operational needs. Review collected by and hosted on G2.com.

A great way to manage our day-to-day activities and keep my team organized. Review collected by and hosted on G2.com.

There’s a lack of flexibility when it comes to pulling my own custom reports so I can slice and dice the data in the way that’s valuable to me. You do a great job capturing the data, but not having access to build and run those reports myself is a real shortcoming. Review collected by and hosted on G2.com.

Calendar and follow up functions, as well the onboarding and reliability Review collected by and hosted on G2.com.

That sometime the net pricing isn't accurate Review collected by and hosted on G2.com.

The ability to enter notes about the conversations with a contact, about any issues with a PO, special billing information on an opportunity, or AR tracking finding the information you need is easy. Training the sales and support teams to implement the notation functions and follow best practices was simple. When these procedures are followed as outlined in the training programs it becomes part of the everyday workflow and gives each person the tools they need to complete their job. Review collected by and hosted on G2.com.

The downside may be when someone does not follow best practices and we have to find a workaround to get a job complete or money collected. Review collected by and hosted on G2.com.

Ease of use and accessibility. Once you understand how the software works, the quoting and order entry aspect of your life is a breeze. And being able to access the system from anywhere is huge. Review collected by and hosted on G2.com.

The finance side of it isn't the most self explanatory and the training wasn't great. And not having a direct line of communication to call up and answer a simple question instead of the chat bot isn't always helpful. There are some parts of our finance system that I'd like to be able to see integrated into the main Syncore software. Review collected by and hosted on G2.com.