symplr Provider Reviews & Product Details

The queries are very simple to use although they duplicate items, or leave off items sometimes. I think Symplr is user friendly. Review collected by and hosted on G2.com.

Documents are not easy to use. Flat file is a great option, but the database having the same name fields is very confusing and just bad. It is hard sometimes to use as you have to be a detective to figure out which table and how to achieve what you are looking for. I wish that there was an option to keep tasks. We are a department that uses Symplr for payer credentialing - this system is not friendly for that. There needs to be a better way to keep track of calls, notifications, etc., this system does not offer that. Review collected by and hosted on G2.com.

Visually easy to navigate. Multiple tabs can be open at the same time. Review collected by and hosted on G2.com.

Some of the nuances with searching institutions, groups, etc. The text has to be exact rather than being able to look for anything with the one word in the name. Review collected by and hosted on G2.com.

I like how easy it is to create queries. Review collected by and hosted on G2.com.

Application manager. Print and faxing is outdated and we have a lot of issues with it. Review collected by and hosted on G2.com.

support and onboarding, the support team is amazing Review collected by and hosted on G2.com.

The information has to be put in too many places. Nothing copies over to other areas. Review collected by and hosted on G2.com.

ability to give instructions with rules to create a complex schedule that may be near impossible for typical human to do

Huge time saver

Reliable notification system Review collected by and hosted on G2.com.

Calendar view does not let you click and make changes; must use grid layout

Some things are not intuitive and need help to figure out Review collected by and hosted on G2.com.

It is a great product for my team to store, organize, and view provider data. It is user friendly and there have been a number of QOL updates over the years that have made the product even better. There are some features such as pulling reports and queries that could use work; the process is long and complicated. Review collected by and hosted on G2.com.

It can be slow at times and customer service hasn't always been great. When I have called in the past I have spoken to rude employees or it seemed as though I was bothering them. Could also use a facelift; I do feel that the product is user friendly but some of the menus could use a refresh. Review collected by and hosted on G2.com.

Symplr Provider provides the capability to create different queries based on my own needs, and the paint tool is very helpful to pinpoint the data needed. Review collected by and hosted on G2.com.

There is no key ID that can be used to identify each provider (or there may be one but we were not able to pull it into query/reports), hence it is difficult to identify providers if there are identical info among two providers, or ampping those that have name or NPI changed. Review collected by and hosted on G2.com.

The product is dynamic and can support a lot of data points. custom reporting is also good (once you get it working) Review collected by and hosted on G2.com.

Support staff seem to not know the product well. support requests are unpredictable, sometimes they get closed in a couple of hours, sometimes it takes weeks of escalation for the exact same type of request. Review collected by and hosted on G2.com.

Data storage capacity, file attachments easily added Review collected by and hosted on G2.com.

Clumsy appearance, needs to be more succinct and compacted Review collected by and hosted on G2.com.

It is very user friendly for those who are mainly just "users." Review collected by and hosted on G2.com.

Navigation could be improved when manager access is available. Review collected by and hosted on G2.com.