Symantec Web Security Service Reviews & Product Details

Symantec Web Security Service (WSS) provides the same proactive web protection capabilities delivered by the market’s leading on-premises Secure Web Gateway, Symantec ProxySG, but delivered as a resilient and performant cloud security service. Sitting between employees, wherever they are located, and the Internet, the service protects the enterprise from cyber threats, controls and protects corporate use of cloud applications and the web, prevents data leaks, and ensures compliance with all company information and web/cloud access policies. Symantec WSS delivers web and cloud security from a diversified network of certified global data centers. Universal Policy Enforcement (UPE) capabilities allow administrators to define protection policies once and distribute them to all of their gateways. Whether they are in the cloud or on-premises, enterprises can ensure consistent protection is in place. Its best-in-class feature set, combined with powerful integrated solution options, enterprise-class network security capabilities, and flexible subscription pricing model, has made WSS the smart choice for companies looking for enterprise-class security capabilities in a cloud-delivered service.

Seller

Broadcom

Discussions

Symantec Web Security Service Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Patrick Spencer (Marketing Leader | Award-Winning Journalist & Storyteller | Demand-Gen Strategist | Customer Mktg.-Advocacy Pioneer)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

23 months

View More Pricing Information

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User Insights

Average based on 120 real user reviews.

Implementation Time

6 months

Perceived Cost

$$$$$

Symantec Web Security Service Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Symantec Web Security Service, and what problem is it built to solve?

Symantec Web Security Service is used to protect people and organizations as they access the web. Its day-to-day role includes filtering web access and helping block malicious sites, malware, and other online threats.

What languages does Symantec Web Security Service support?

Symantec Web Security Service supports 1 language: English.

What company sizes and industries is Symantec Web Security Service the best fit for?

Symantec Web Security Service appears across small, mid-market, and enterprise organizations, with particularly visible use in technology-related and other security-conscious sectors. The strongest fit signals are across these company sizes and industries:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Industries: Information technology and services, computer software, financial services, and manufacturing.

What customer support options does Symantec Web Security Service provide, and how do users find the overall support experience?

Support experiences with Symantec Web Security Service are mixed. Users appreciate responsive, knowledgeable help when it is available, but also describe difficulty reaching support and concerns about the quality or regional availability of assistance.

What features or capabilities could make Symantec Web Security Service even more useful?

The most useful improvements would make everyday administration smoother and reduce friction for teams managing web policies and protection.

Improve performance and reduce system-resource use, including slowdowns and startup lag.
Make policy, filtering, and alert controls easier to configure, with fewer false positives and unnecessary notifications.
Strengthen integrations with other security products and on-premises systems.
Provide clearer technical documentation and more accessible guidance for setup and changes.

Is Symantec Web Security Service considered safe and secure for handling data?

Symantec Web Security Service is used to help block malicious websites, malware, phishing, and risky web traffic, and users describe it as a way to protect organizational data and web access. The experience is not without friction: false alerts and blocked legitimate sites can occur, and some users raise concerns about remote-use security or performance.

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Latonya J.

Agent

Mid-Market (51-1000 emp.)

3/27/2025

"Does what the program is designed to do?"

4.5/5

What do you like best about Symantec Web Security Service?

Appears to be working well to keep things going smoothly Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

The notices can be a bit much Sometimes it takes I don’t want I’m doing to close out the notices Review collected by and hosted on G2.com.

Kushagra G.

Senior

Small-Business (50 or fewer emp.)

2/22/2025

"About Symantec"

4/5

What do you like best about Symantec Web Security Service?

Easy to use, implement and manage. Simple UI with complete functionality and policy creation. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

The product works fine, the problem is that the EDR function search is slow and the XDR correlation is manual. Review collected by and hosted on G2.com.

Karanveer S.

System Engineer

Enterprise (> 1000 emp.)

1/31/2024

"It looks promising yet have room for growth."

2.5/5

What do you like best about Symantec Web Security Service?

The Endpoint Manager is a standout feature, letting you manage policies for virus protection, firewall, and exceptions in different areas. The flexibility in deploying clients on servers or standalone packages makes it a good fit for different types of businesses. I also like that you can tweak the settings to turn on or off specific threat notifications. The support is also responsive, they do the job. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

The performance takes a hit, especially when you're dealing with file-based databases like Visual Fox Pro. If you're working a lot with those systems, it gets kind of clunky, and it definitely needs some tweaking to run smoother. Compatibility is another headache. It doesn't play nice with some major programs. Like, the latest update messed with my Chrome browser, and I had to uninstall it to get things back to normal. Review collected by and hosted on G2.com.

What problems is Symantec Web Security Service solving and how is that benefiting you?

There's Virus and Spyware Protection, Proactive Threat Protection and Network and Host Exploit Mitigation. These help in content filtering and allow to control access the websites based on predefined categories. We use it to block some websites in our organizations. There's also data loss protection and secure remote access, which adds an extra security layer for the sensitive data that our company carries. Review collected by and hosted on G2.com.

Abhijeet G.

Senior Analyst

Enterprise (> 1000 emp.)

1/24/2024

"Good protection which is also used by companies"

4.5/5

What do you like best about Symantec Web Security Service?

When I had joined my first company. Symantec Protection was one of the softwares that I had to install in my device to be able to access my Outlook and teams from my phone. It was frankly one of the easiest installations and I'm using it till this day and everything works seemless. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

I think it does cause a lot of battery drain because of being active continuously in the background. I have to force shutdown to stop it from taking up a lot of battery and RAM Review collected by and hosted on G2.com.

ravinder d.

Freelance Graphic Designer

Small-Business (50 or fewer emp.)

1/29/2024

"A cloud-based malware protection system Overall, affordable and satisfies all prerequisites."

5/5

What do you like best about Symantec Web Security Service?

The only thing that drew me to Symantec Network Security was the company's local buzz, and when I saw how affordable it was in comparison to their rivals and how many features it had, I was astounded. Many businesses utilize Symantec WSS to protect their systems and users against potential malware attacks. The cloud-based system is simple to set up and use, ensuring compliance and no risks. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

Nothing in particular to be disliked. It was simple to install once I followed all the instructions on the document website. The program occasionally crashes when utilizing the desktop, and it even disables certain websites or apps and issues false alarms, which can be annoying. Review collected by and hosted on G2.com.

What problems is Symantec Web Security Service solving and how is that benefiting you?

I use Symantec to ensure secure and safe surfing because I use it a lot. In essence, it generates a safe SSL sign for my website, assuring visitors of the protection of their data. When visitors see the name of a reputable company, Symantec, on the SSL, their level of trust in our site is increased. Review collected by and hosted on G2.com.

Rahul G.

Mid-Market (51-1000 emp.)

Originally submitted 3/28/2024

"Proxy between you and web"

4.5/5

What do you like best about Symantec Web Security Service?

The best is it work as a proxy between me and the web to help us identify malicious websites which can try stealing our private data and information. We get the real-time warning and all such websites are auto-blocked by the software. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

It has frequent updates which annoy me, but at the same time, I understand that it is regularly updating itself to help us stay safe on the web. Review collected by and hosted on G2.com.

Ashutosh C.

Conversation Designer

Enterprise (> 1000 emp.)

1/31/2024

"Overall a good anti-virus software for network security or even windows security"

3/5

What do you like best about Symantec Web Security Service?

It can be used in both cloud and local hardware. It provides good protection and you can always access the logs to see what occurs in the backend. Good for overall security, my organization has been using it for the past 5 years. Also, easy to deploy using intune. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

Did not see any cons yet. We have been using it for a long time. Also pairs very well with other security products. Review collected by and hosted on G2.com.

primus F.

digital marketing & sales

Small-Business (50 or fewer emp.)

1/23/2024

"An all rounder in terms of data security"

4.5/5

What do you like best about Symantec Web Security Service?

The product is very comprehensive and has a friendly UI which is great for users who want a well rounded product that integrates well into their security needs. It's a well implemented software and the frequency at which you have to monitor it is minimal as it does a lot of stuff on its own. Their support team is great too. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

It can be resource hungry sometimes, but if you have a modern system, you should be fine. Review collected by and hosted on G2.com.

Chandan T.

Software Engineer

Small-Business (50 or fewer emp.)

1/16/2024

"Cloud based solution to protect from malware"

4/5

What do you like best about Symantec Web Security Service?

Symantac WSS is being used by various enterprises to secure the system and user from a potential malware attack. The cloud-based solution is easy to install and get started to stay risk-free and compliant. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

Nothing as such to dislike. I have given all the steps on the document site and it was easy to install. Review collected by and hosted on G2.com.

What problems is Symantec Web Security Service solving and how is that benefiting you?

When we connect from our browser to the internet for any purpose, there is always a risk of getting the IP exposed or some malware getting downloaded in the system, which may harm the system and ultimately a risk is involved. Symantac WSS helps us in connecting to the internet securely. Review collected by and hosted on G2.com.

Kumar P.

CEO

Small-Business (50 or fewer emp.)

1/24/2024

"Overall a budget software and meets all the basic requirements"

5/5

What do you like best about Symantec Web Security Service?

The one thing that attracted me towards Symantec Network Security was their hype in my region and I got amazed after seeing their price which was very less comparatively to their competitors and it didn't lagged a lot of features. Review collected by and hosted on G2.com.

What do you dislike about Symantec Web Security Service?

The software sometimes crashes while using the desktop and it even sends false alerts and blocks a few sites or apps causing some inconvenience Review collected by and hosted on G2.com.