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# Symantec Web Security Service vs Zscaler Internet Access Comparison - What are their main differences?

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Symantec Web Security.cloudZscaler Internet Access[+ Add Product](#)

Reviews

**Symantec Web Security Service** [

4.4/5(120)

](https://www.g2.com/products/symantec-web-security-service/reviews#reviews)

**Zscaler Internet Access** [

4.4/5(322)

](https://www.g2.com/products/zscaler-internet-access/reviews#reviews)

Pricing

**Symantec Web Security Service**
No pricing available

**Zscaler Internet Access**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Symantec Web Security Service**
6 months

Based on 12 responses

**Zscaler Internet Access**
2 monthsFaster

Based on 9 responses

Return on Investment

**Symantec Web Security Service**
23 months

Based on 7 responses

**Zscaler Internet Access**
11 months12 months sooner

Based on 9 responses

Perceived Cost

**Symantec Web Security Service**
$$$$$

**Zscaler Internet Access**
$$$$$

Average Discount

**Symantec Web Security Service**
17%5% more

**Zscaler Internet Access**
12%

Pros & Cons

**Symantec Web Security Service**
[
Security Protection (6)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284172&qs=pros-and-cons#reviews)[
Ease of Use (5)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243823&qs=pros-and-cons#reviews)[
Notification Issues (2)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284156&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284116&qs=pros-and-cons#reviews)

**Zscaler Internet Access**
[
Security (48)
](https://www.g2.com/products/zscaler-internet-access/reviews?filters%5Bsentiment_snippet%5D=1858667&qs=pros-and-cons#reviews)[
Internet Security (47)
](https://www.g2.com/products/zscaler-internet-access/reviews?filters%5Bsentiment_snippet%5D=1858703&qs=pros-and-cons#reviews)[
Slow Performance (27)
](https://www.g2.com/products/zscaler-internet-access/reviews?filters%5Bsentiment_snippet%5D=1858184&qs=pros-and-cons#reviews)[
Complex Implementation (24)
](https://www.g2.com/products/zscaler-internet-access/reviews?filters%5Bsentiment_snippet%5D=1858525&qs=pros-and-cons#reviews)

Integrations

**Symantec Web Security Service**
Not enough data

**Zscaler Internet Access**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_21cbd67e809062a9efd2bf4f92d1f337/azure-ad-attributes-for-jira.jpg "Product Avatar Image")

Azure AD Attributes for Jira

](https://www.g2.com/products/azure-ad-attributes-for-jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c36045270f9ec2f0152a7069e833b575/azure-ad-notifications.jpg "Product Avatar Image")

Azure AD Notifications

](https://www.g2.com/products/azure-ad-notifications/reviews)[
View all
](https://www.g2.com/products/zscaler-internet-access/integrations)

Screenshots

**Symantec Web Security Service**
 ![Symantec Web Security Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/154519/Screen-Shot-2020-10-30-at-1.06.31-PM.png)

**Zscaler Internet Access**
No screenshot available

Ratings

Meets Requirements

**Symantec Web Security Service**

8.7

8.789

**Zscaler Internet Access**

8.9

8.9239

Ease of Use

**Symantec Web Security Service**

8.9

8.990

**Zscaler Internet Access**

8.8

8.8246

Ease of Setup

**Symantec Web Security Service**

8.9

8.937

**Zscaler Internet Access**

8.6

8.6190

Ease of Admin

**Symantec Web Security Service**

9.0

9.033

**Zscaler Internet Access**

8.6

8.681

Quality of Support

**Symantec Web Security Service**

8.4

8.487

**Zscaler Internet Access**

8.7

8.7221

Has the product been a good partner in doing business?

**Symantec Web Security Service**

8.8

8.832

**Zscaler Internet Access**

8.9

8.979

Product Direction (% positive)

**Symantec Web Security Service**

8.4

8.482

**Zscaler Internet Access**

9.3

9.3215

Features

Network Sandboxing[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

Not enough data

8.9

27

Sandbox

Sandbox

Not enough data

8.9(won by default)

22

Evaluation

Malware Evaluation

Not enough data

9.0(won by default)

21

Automatic Submission

Not enough data

9.0(won by default)

20

Automatic Evaluation

Not enough data

9.1(won by default)

21

Malware Probability Scores

Not enough data

8.6(won by default)

20

Data Loss Prevention (DLP)[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

Not enough data

9.1

41

Administration

Data Management

Not enough data

9.2(won by default)

30

Incident Logs

Not enough data

9.1(won by default)

31

Reporting

Not enough data

9.0(won by default)

28

Workflow Management

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Web Threat Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Governance

Access Control

Not enough data

9.4(won by default)

31

Compliance

Not enough data

9.2(won by default)

28

Data Visibility

Not enough data

9.2(won by default)

29

Access Controls/Permissions

Not enough data

Not enough data

Security

Encryption

Not enough data

9.3(won by default)

30

Endpoint Intelligence

Not enough data

9.0(won by default)

28

Activity Monitoring

Not enough data

9.2(won by default)

30

Breach Detection

Not enough data

9.1(won by default)

29

Real-Time Monitoring

Not enough data

Not enough data

Additional Functionality

Personally Identifiable Information Protection

Not enough data

Not enough data

Data Discovery

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Remote Wipe

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Insider Threat Protection

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Watermarking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

API

Not enough data

Not enough data

Ransomware Protection

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Multi-Device Support

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Data Recovery

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

External Storage Device Blocking

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

File Quarantining

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Intellectual Property Protection

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Sensitive Data Identification

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Data Classification

Not enough data

Not enough data

Data Replication

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Cloud Access Security Broker (CASB)[Hide 38 FeaturesShow 38 Features](javascript:void(0);)

8.7

24

Not enough data

Analysis

User Analytics

8.6(won by default)

16

Not enough data

Cloud Gap Analytics

8.7(won by default)

15

Not enough data

Anomoly Detection

8.4(won by default)

16

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Functionality

SSO

8.5(won by default)

16

Not enough data

Cloud Registry

8.7(won by default)

15

Not enough data

Mobile Device Mangement

8.8(won by default)

15

Not enough data

Security

Governance

8.7(won by default)

15

Not enough data

Data loss Prevention

8.9(won by default)

17

Not enough data

Data Encryption/Security

8.6(won by default)

18

Not enough data

Access Control

9.3(won by default)

18

Not enough data

Cloud Encryption

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Cloud Application Security

Not enough data

Not enough data

Data Leak Prevention

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Additional Functionality

Multi-Cloud Management

Not enough data

Not enough data

Risk Scoring

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

User Activity Monitoring

Not enough data

Not enough data

Threat Protection

Not enough data

Not enough data

Cloud Security Policy Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Device Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Performance Analysis

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Firewall Software[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

9.1

56

Administration

Policy Management

Not enough data

8.8(won by default)

46

Logging and Reporting

Not enough data

9.1(won by default)

44

Application Gateway

Not enough data

9.2(won by default)

44

Concurrent Sessions

Not enough data

9.1(won by default)

43

Uptime Reporting

Not enough data

Not enough data

Web Traffic Reporting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Agentic AI - Firewall Software

Autonomous Task Execution

Not enough data

9.7(won by default)

6

Adaptive Learning

Not enough data

9.7(won by default)

6

AI/Machine Learning

Not enough data

Not enough data

Functionality

Virtual Private Network (VPN)

Not enough data

9.2(won by default)

42

Antivirus

Not enough data

9.0(won by default)

41

URL Filtering

Not enough data

9.2(won by default)

45

Availability

Not enough data

9.1(won by default)

43

IP Filtering

Not enough data

Not enough data

Content Filtering

Not enough data

Not enough data

Monitoring

Load Balancing

Not enough data

9.0(won by default)

44

Continuous Analysis

Not enough data

9.1(won by default)

43

Intrusion Prevention

Not enough data

9.3(won by default)

44

Intrusion Detection

Not enough data

9.2(won by default)

43

Intrusion Detection System

Not enough data

Not enough data

Intrusion Prevention System

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

8.2(won by default)

17

Generative AI

Not enough data

Not enough data

Artificial Intelligence - Firewall

AI Firewall

Not enough data

9.7(won by default)

6

Additional Functionality

Spam Blocker

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Anti Spam

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Hardware Integration

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Log Access

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Software-Defined Perimeter (SDP)[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

8.6

13

Administration

Network Segmentation

Not enough data

8.3(won by default)

8

Scalability

Not enough data

8.3(won by default)

8

Global Access

Not enough data

8.5(won by default)

10

Protection

Policy Enforcement

Not enough data

9.1(won by default)

11

Security Audit

Not enough data

9.4(won by default)

11

Access Control

Not enough data

8.8(won by default)

10

User Authentication

Not enough data

8.9(won by default)

9

Monitoring

Compliance Monitoring

Not enough data

8.8(won by default)

10

Vulnerability Monitoring

Not enough data

8.9(won by default)

9

Configuration Monitoring

Not enough data

8.8(won by default)

8

Observability

Not enough data

8.5(won by default)

8

Secure Web Gateways[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.9

157

Web Content and Traffic Filtering - Secure Web Gateways

SSL/TLS Inspection

Not enough data

8.6(won by default)

70

Content Filtering

Not enough data

9.1(won by default)

53

URL Filtering

Not enough data

8.5(won by default)

81

Real-Time Traffic Inspection

Not enough data

9.1(won by default)

59

Ad and Tracker Blocking

Not enough data

8.6(won by default)

37

Data Protection and Loss Prevention - Secure Web Gateways

Data Loss Prevention (DLP)

Not enough data

9.3(won by default)

58

Phishing Protection

Not enough data

9.3(won by default)

48

Malware Protection

Not enough data

9.5(won by default)

64

Cloud Access Security

Not enough data

9.1(won by default)

45

Access Control and Authentication - Secure Web Gateways

Application Control

Not enough data

8.8(won by default)

55

Authentication and Access Control

Not enough data

9.0(won by default)

67

User and Group Policies

Not enough data

9.3(won by default)

53

Performance and Management - Secure Web Gateways

Customizable Policy Enforcement

Not enough data

8.1(won by default)

89

Bandwidth Management

Not enough data

8.6(won by default)

39

Integration Capabilities

Not enough data

8.5(won by default)

49

Reporting and Logging

Not enough data

8.2(won by default)

75

Threat Intelligence Integration

Not enough data

9.0(won by default)

40

Zero Trust Platforms[Hide 25 FeaturesShow 25 Features](javascript:void(0);)

Not enough data

9.4

17

Identity and Access Management - Zero Trust Platforms

Single sign-on (SSO)

Not enough data

9.4(won by default)

8

Multi-factor authentication (MFA)

Not enough data

9.4(won by default)

8

Role-based access control (RBAC)

Not enough data

9.6(won by default)

8

Identity federation

Not enough data

9.4(won by default)

8

Security - Zero Trust Platforms

Encryption

Not enough data

10.0(won by default)

8

Endpoint detection and response (EDR)

Not enough data

9.2(won by default)

8

Device posture assessment

Not enough data

9.6(won by default)

8

Micro-segmentation

Not enough data

9.4(won by default)

8

Zero trust network access (ZTNA)

Not enough data

9.8(won by default)

11

Data Security - Zero Trust Platforms

Data loss prevention (DLP)

Not enough data

10.0(won by default)

9

Data classification

Not enough data

9.8(won by default)

8

Application Visibility - Zero Trust Platforms

API support

Not enough data

9.0(won by default)

8

Application-level controls

Not enough data

9.4(won by default)

9

Secure application access

Not enough data

9.6(won by default)

9

User and entity behavior analytics (UEBA)

Not enough data

9.0(won by default)

8

Continuous monitoring

Not enough data

9.5(won by default)

10

Reporting and Policies - Zero Trust Platforms

Policy automation

Not enough data

9.4(won by default)

8

Regulatory compliance

Not enough data

9.8(won by default)

8

Cross-platform compatibility

Not enough data

9.8(won by default)

10

Policy enforcement

Not enough data

9.1(won by default)

9

Comprehensive reporting

Not enough data

9.2(won by default)

8

Agentic AI - Zero Trust Platforms

Autonomous Task Execution

Not enough data

9.0(won by default)

8

Cross-system Integration

Not enough data

8.5(won by default)

8

Adaptive Learning

Not enough data

9.3(won by default)

7

Proactive Assistance

Not enough data

9.3(won by default)

7

Secure Service Edge (SSE) Solutions[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

10.0

9

Components - Secure Service Edge (SSE)

Zero Trust Network Access (ZTNA)

Not enough data

10.0(won by default)

6

Secure Web Gateway (SWG)

Not enough data

Not enough data

Firewall as a Service

Not enough data

Not enough data

Cloud Access Security Broker (CASB)

Not enough data

Not enough data

Artificial Intelligence -Secure Service Edge (SSE)

Automation

Not enough data

Not enough data

Predictive Capabilities

Not enough data

Not enough data

Real-Time Threat Detection

Not enough data

Not enough data

Agentic AI - Secure Service Edge (SSE)

Decision Making

Not enough data

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Network Security[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Penetration Testing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

VPN

Not enough data

Not enough data

Behavior Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Anomaly/Malware Detection

Not enough data

Not enough data

DNS Leak Protection

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Network Provisioning

Not enough data

Not enough data

API

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Intrusion Detection System

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Firewalls

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Anti Spam

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Data Loss Prevention

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Intrusion Prevention System

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Security Solutions[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Model Protection - AI Security Solutions

Input Hardening

Not enough data

Not enough data

Input/Output Inspection

Not enough data

Not enough data

Integrity Monitoring

Not enough data

Not enough data

Model Access Control

Not enough data

Not enough data

Runtime Monitoring - AI Security Solutions

AI Behavior Anomaly Detection

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Policy Enforcement and Compliance - AI Security Solutions

Scalable Governance

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Shadow AI

Not enough data

Not enough data

Policy‑as‑Code for AI Assets

Not enough data

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Cloud Security[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

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Cloud Visibility

Data Discovery

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Cloud Registry

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Cloud Gap Analytics

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Security

Data Security

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Data loss Prevention

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Security Auditing

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Real-Time Data

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Cloud Application Security

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SSL Security

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Identity

SSO

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Governance

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User Analytics

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Real-Time Analytics

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Visual Analytics

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Reporting/Analytics

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Additional Functionality

Alerts/Notifications

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AI Copilot

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Access Controls/Permissions

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Endpoint Management

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Intrusion Detection System

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Compliance Management

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HIPAA Compliant

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Search/Filter

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API

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Two-Factor Authentication

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Data Visualization

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Risk Assessment

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Real-Time Monitoring

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Event Logs

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Activity Dashboard

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Audit Management

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Cloud Security Policy Management

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Vulnerability Protection

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Anti Virus

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Incident Management

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Threat Intelligence

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Real-Time Reporting

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Reporting & Statistics

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User Management

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Encryption

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Vulnerability Scanning

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Generative AI

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Status Tracking

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Third-Party Integrations

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Patch Management

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Monitoring

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Cloud Encryption

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Data Security[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

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Compliance

Access Management

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At-Risk Analysis

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DLP Configuration

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Sensitive Data Compliance

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Administration

Database Management

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Deduplication 

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Backup

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API / integrations

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Security 

Multi-Factor Authentication

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Data Transport

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Data Types

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Security Tools

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User Insights

Reviewers' Company Size

[![Symantec Web Security Service](https://images.g2crowd.com/uploads/product/hd_favicon/031fb7b051398fca680d4aaefbd8f64d/symantec-web-security-service.svg "Symantec Web Security Service")](https://www.g2.com/products/symantec-web-security-service/reviews)

Symantec Web Security Service

Small-Business(50 or fewer emp.)

31.2%

Mid-Market(51-1000 emp.)

23.9%

Enterprise(\> 1000 emp.)

45.0%

[![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access")](https://www.g2.com/products/zscaler-internet-access/reviews)

Zscaler Internet Access

Small-Business(50 or fewer emp.)

14.2%

Mid-Market(51-1000 emp.)

28.5%

Enterprise(\> 1000 emp.)

57.3%

Small-Business

(50 or fewer emp.)

31.2%

14.2%

Mid-Market

(51-1000 emp.)

23.9%

28.5%

Enterprise

(\> 1000 emp.)

45.0%

57.3%

Reviewers' Industry

[![Symantec Web Security Service](https://images.g2crowd.com/uploads/product/hd_favicon/031fb7b051398fca680d4aaefbd8f64d/symantec-web-security-service.svg "Symantec Web Security Service")](https://www.g2.com/products/symantec-web-security-service/reviews)
Symantec Web Security Service

Information Technology and Services

27.5%

Computer Software

11.9%

Financial Services

7.3%

Computer & Network Security

6.4%

Manufacturing

2.8%

Other

44.0%

[![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access")](https://www.g2.com/products/zscaler-internet-access/reviews)
Zscaler Internet Access

Information Technology and Services

21.2%

Computer Software

9.6%

Computer & Network Security

6.5%

Financial Services

6.5%

Hospital & Health Care

5.0%

Other

51.2%

FAQs

## Symantec Web Security.cloud vs Zscaler Internet Access FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Symantec Web Security.cloud vs Zscaler Internet Access?

Zscaler Internet Access and Symantec Web Security.cloud are both highly rated Secure Web Gateways, but Zscaler Internet Access edges ahead on Quality of Support and is more frequently cited for centralized policy management and cloud-native architecture, while Symantec Web Security.cloud is noted for its ease of administration and security protection.

| [Symantec Web Security.cloud](https://www.g2.com/products/symantec-web-security-service/reviews) | [Zscaler Internet Access](https://www.g2.com/products/zscaler-internet-access/reviews) |
| --- | --- |
| 4.4/5 (120 reviews) | 4.4/5 (291 reviews) |
| Enterprise | Enterprise |
| 8.9 | 8.6 |
| 8.4 | 8.6 |
| Security Protection (6 all-time mentions) | Centralized policy management and cloud-native security (recent reviews) |

### How do the pricing models of Symantec Web Security.cloud and Zscaler Internet Access compare?

Symantec Web Security.cloud and Zscaler Internet Access are rated at parity for value, with no significant difference in reviewer satisfaction on price or cost.

- **Symantec Web Security.cloud:** In recent reviews, several users describe the product as affordable and competitively priced, though some mention that yearly plan fees could be lower and cite occasional concerns about high cost.
- **Zscaler Internet Access:** Reviewers note that Zscaler Internet Access is considered premium-priced, with some users mentioning that basic features may require add-on tiers and that the cost is high, especially for smaller deployments.

### What are the best alternatives to Symantec Web Security.cloud and Zscaler Internet Access?

The top three alternatives to Symantec Web Security.cloud and Zscaler Internet Access are Check Point SASE, Cisco Umbrella, and Netskope One Platform.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Symantec Web Security.cloud](https://www.g2.com/products/symantec-web-security-service/reviews) | 4.4/5 (120 reviews) | Enterprise | Affordable and competitively priced (recent reviews) | Security Protection (6 all-time mentions) |
| [Zscaler Internet Access](https://www.g2.com/products/zscaler-internet-access/reviews) | 4.4/5 (291 reviews) | Enterprise | Premium-priced, value increases with scale (recent reviews) | Centralized policy management and cloud-native security (recent reviews) |
| [Check Point SASE](https://www.g2.com/products/check-point-sase/reviews) | 4.5/5 (227 reviews) | — | — | — |
| [Cisco Umbrella](https://www.g2.com/products/cisco-umbrella/reviews) | 4.4/5 (285 reviews) | Mid-Market | — | — |
| [Netskope One Platform](https://www.g2.com/products/netskope-one-platform/reviews) | 4.4/5 (95 reviews) | Enterprise | — | — |

### Which Secure Web Gateways features should I prioritize when comparing Symantec Web Security.cloud and Zscaler Internet Access?

Buyers comparing Symantec Web Security.cloud and Zscaler Internet Access should prioritize security protection, ease of administration, centralized policy management, integration capabilities, and support experience.

- **Security Protection:** Symantec Web Security.cloud is cited for security protection in 6 all-time mentions; Zscaler Internet Access is frequently praised for threat protection and zero trust architecture in recent reviews.
- **Ease of Administration:** Symantec Web Security.cloud scores 9.0; Zscaler Internet Access scores 8.6.
- **Centralized Policy Management:** Zscaler Internet Access is highlighted in recent reviews for centralized policy management and cloud-native controls.
- **Integration Capabilities:** Zscaler Internet Access is mentioned for Microsoft 365 integration in recent reviews; Symantec Web Security.cloud has fewer recent integration mentions.
- **Support Experience:** Symantec Web Security.cloud scores 8.4; Zscaler Internet Access scores 8.6.

### What are the pros and cons of Symantec Web Security.cloud vs Zscaler Internet Access?

Symantec Web Security.cloud is strongest on security protection and ease of administration, while Zscaler Internet Access stands out for centralized policy management and cloud-native security.

- **Symantec Web Security.cloud strengths:** Security protection (6 all-time mentions), ease of use (5 all-time mentions), simple setup, affordable pricing, analytics, and easy access.
- **Symantec Web Security.cloud trade-offs:** Notification issues (2 all-time mentions), higher cost for some plans, integration challenges, customer support concerns, slow performance, software bugs, and occasional instability.
- **Zscaler Internet Access strengths:** Centralized policy management, cloud-native zero trust architecture, strong threat protection, and ease of use for remote and hybrid environments (recent reviews).
- **Zscaler Internet Access trade-offs:** Premium pricing, complex initial setup and policy configuration, occasional latency, and troubleshooting challenges (recent reviews).

### Is Symantec Web Security.cloud or Zscaler Internet Access better for small businesses?

Neither Symantec Web Security.cloud nor Zscaler Internet Access is primarily focused on small businesses, as both have their largest reviewer segment in Enterprise.

- **Symantec Web Security.cloud:** Largest segment is Enterprise; reviewers highlight ease of use and affordable pricing, but some mention higher costs and integration challenges for smaller deployments.
- **Zscaler Internet Access:** Largest segment is Enterprise; reviewers note premium pricing and value at scale, with some complexity in setup that may be less ideal for small businesses.

### Which Secure Web Gateways platform has better integrations?

Zscaler Internet Access is favored for integrations, with recent reviewers citing Microsoft 365 integration.

- **Symantec Web Security.cloud:** Recent reviews do not highlight specific third-party integrations.
- **Zscaler Internet Access:** Microsoft 365 integration is mentioned in recent reviews, with qualitative support for integration with major enterprise platforms.

### How do Symantec Web Security.cloud and Zscaler Internet Access compare on customer support?

Zscaler Internet Access scores slightly higher on Quality of Support (8.6 vs 8.4), but the difference is below the materiality threshold, indicating near-parity in support satisfaction.

- **Symantec Web Security.cloud:** Reviewers mention responsive support but also cite occasional challenges with customer service and regional support gaps.
- **Zscaler Internet Access:** Reviewers describe support as generally strong, with some noting quick responses, though a few mention complexity in troubleshooting and occasional delays.

### Which is easier to implement, Symantec Web Security.cloud or Zscaler Internet Access?

Symantec Web Security.cloud scores higher on Ease of Setup (8.9 vs 8.6), but the difference is below the materiality threshold, indicating both products are rated similarly for implementation.

- **Symantec Web Security.cloud:** Reviewers highlight easy setup, intuitive installation, and minimal ongoing maintenance, though some mention documentation could be improved.
- **Zscaler Internet Access:** Reviewers describe straightforward initial setup with proper documentation, but note that policy configuration can be complex and may require technical expertise.

Alternatives

**Symantec Web Security Service Alternatives**

 ![Cisco Umbrella](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17d330a37bc2914fb3e2655da70c7a34/cisco-umbrella.png "Cisco Umbrella")

[
Cisco Umbrella
](/products/cisco-umbrella/reviews)

 ![Netskope One Platform](https://images.g2crowd.com/uploads/product/hd_favicon/24f85b7cc708f49da8b235966df41a33/netskope-one-platform.svg "Netskope One Platform")

[
Netskope One Platform
](/products/netskope-one-platform/reviews)

 ![Mimecast Advanced Email Security](https://images.g2crowd.com/uploads/product/hd_favicon/4de3129d806e9580f2866c054f5a8591/mimecast-advanced-email-security.svg "Mimecast Advanced Email Security")

[
Mimecast Advanced Email...
](/products/mimecast-advanced-email-security/reviews)

 ![Check Point Email Security](https://images.g2crowd.com/uploads/product/hd_favicon/64ff8da1b6e6ffabf4336ae2510e8e3e/check-point-email-security.svg "Check Point Email Security")

[
Check Point Email Security
](/products/check-point-email-security/reviews)

**Zscaler Internet Access Alternatives**

 ![Check Point SASE](https://images.g2crowd.com/uploads/product/hd_favicon/64ff8da1b6e6ffabf4336ae2510e8e3e/check-point-sase.svg "Check Point SASE")

[
Check Point SASE
](/products/check-point-sase/reviews)

 ![Netskope One Platform](https://images.g2crowd.com/uploads/product/hd_favicon/24f85b7cc708f49da8b235966df41a33/netskope-one-platform.svg "Netskope One Platform")

[
Netskope One Platform
](/products/netskope-one-platform/reviews)

 ![Check Point Next Generation Firewalls (NGFWs)](https://images.g2crowd.com/uploads/product/hd_favicon/64ff8da1b6e6ffabf4336ae2510e8e3e/check-point-next-generation-firewalls-ngfws.svg "Check Point Next Generation Firewalls (NGFWs)")

[
Check Point Next Generation...
](/products/check-point-next-generation-firewalls-ngfws/reviews)

 ![Absolute Secure Access](https://images.g2crowd.com/uploads/product/hd_favicon/1077feba3bc1c85783d7d4d346b88fd1/absolute-secure-access.svg "Absolute Secure Access")

[
Absolute Secure Access
](/products/absolute-secure-access/reviews)