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# Cisco Umbrella vs Symantec Web Security Service Comparison - What are their main differences?

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Cisco UmbrellaSymantec Web Security.cloud[+ Add Product](#)

Reviews

**Cisco Umbrella** [

4.4/5(283)

](https://www.g2.com/products/cisco-umbrella/reviews#reviews)

**Symantec Web Security Service** [

4.4/5(120)

](https://www.g2.com/products/symantec-web-security-service/reviews#reviews)

Pricing

**Cisco Umbrella**
No pricing available

**Symantec Web Security Service**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Cisco Umbrella**
2 monthsFaster

Based on 23 responses

**Symantec Web Security Service**
6 months

Based on 12 responses

Return on Investment

**Cisco Umbrella**
17 months6 months sooner

Based on 19 responses

**Symantec Web Security Service**
23 months

Based on 7 responses

Perceived Cost

**Cisco Umbrella**
$$$$$

**Symantec Web Security Service**
$$$$$

Average Discount

**Cisco Umbrella**
22%5% more

**Symantec Web Security Service**
17%

Pros & Cons

**Cisco Umbrella**
Not enough data

**Symantec Web Security Service**
[
Security Protection (6)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284172&qs=pros-and-cons#reviews)[
Ease of Use (5)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2243823&qs=pros-and-cons#reviews)[
Notification Issues (2)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284156&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/symantec-web-security-service/reviews?filters%5Bsentiment_snippet%5D=2284116&qs=pros-and-cons#reviews)

Integrations

**Cisco Umbrella**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bf8095de95175316574d734b1f2b2c48/sumo-logic.png "Product Avatar Image")

Sumo Logic

](https://www.g2.com/products/sumo-logic/reviews)[
View all
](https://www.g2.com/products/cisco-umbrella/integrations)

**Symantec Web Security Service**
Not enough data

Screenshots

**Cisco Umbrella**
No screenshot available

**Symantec Web Security Service**
 ![Symantec Web Security Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/154519/Screen-Shot-2020-10-30-at-1.06.31-PM.png)

Ratings

Meets Requirements

**Cisco Umbrella**

8.7

8.7244

**Symantec Web Security Service**

8.7

8.789

Ease of Use

**Cisco Umbrella**

8.6

8.6247

**Symantec Web Security Service**

8.9

8.990

Ease of Setup

**Cisco Umbrella**

8.3

8.3188

**Symantec Web Security Service**

8.9

8.937

Ease of Admin

**Cisco Umbrella**

8.6

8.6174

**Symantec Web Security Service**

9.0

9.033

Quality of Support

**Cisco Umbrella**

8.5

8.5233

**Symantec Web Security Service**

8.4

8.487

Has the product been a good partner in doing business?

**Cisco Umbrella**

8.5

8.5168

**Symantec Web Security Service**

8.8

8.832

Product Direction (% positive)

**Cisco Umbrella**

8.8

8.8244

**Symantec Web Security Service**

8.4

8.482

Features

Cloud Access Security Broker (CASB)[Hide 38 FeaturesShow 38 Features](javascript:void(0);)

Not enough data

8.7

24

Analysis

User Analytics

Not enough data

8.6(won by default)

16

Cloud Gap Analytics

Not enough data

8.7(won by default)

15

Anomoly Detection

Not enough data

8.4(won by default)

16

Reporting/Analytics

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Functionality

SSO

Not enough data

8.5(won by default)

16

Cloud Registry

Not enough data

8.7(won by default)

15

Mobile Device Mangement

Not enough data

8.8(won by default)

15

Security

Governance

Not enough data

8.7(won by default)

15

Data loss Prevention

Not enough data

8.9(won by default)

17

Data Encryption/Security

Not enough data

8.6(won by default)

18

Access Control

Not enough data

9.3(won by default)

18

Cloud Encryption

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Cloud Application Security

Not enough data

Not enough data

Data Leak Prevention

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Additional Functionality

Multi-Cloud Management

Not enough data

Not enough data

Risk Scoring

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

User Activity Monitoring

Not enough data

Not enough data

Threat Protection

Not enough data

Not enough data

Cloud Security Policy Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Device Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Performance Analysis

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

DNS Security Solutions[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.7

58

Not enough data

Protection

Quarantine

8.7(won by default)

52

Not enough data

Continuous Monitoring

9.1(won by default)

52

Not enough data

Off-Network Protection

8.5(won by default)

50

Not enough data

Guest Network Protection

8.9(won by default)

50

Not enough data

BYOD Protection

8.3(won by default)

46

Not enough data

Native DNS over HTTPS (DoH)

9.0(won by default)

48

Not enough data

Functionality

DNS Lookups

9.2(won by default)

55

Not enough data

Threat Intelligence

8.9(won by default)

55

Not enough data

Advanced Traffic Filtering

8.5(won by default)

52

Not enough data

Administration

Whitelisting

8.9(won by default)

54

Not enough data

Policy Enforcement

8.9(won by default)

55

Not enough data

Incident Reports

8.1(won by default)

54

Not enough data

Domain Categorization

8.2(won by default)

53

Not enough data

Multi-Network Management

8.2(won by default)

51

Not enough data

Cloud Edge Security[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

9.0

27

Not enough data

Management

Multicloud Management

8.8(won by default)

24

Not enough data

DLP Configuration

8.6(won by default)

23

Not enough data

Dynamic Scaling

8.8(won by default)

23

Not enough data

Policy Enforcement

9.1(won by default)

25

Not enough data

Monitoring

Data Center Networking

9.0(won by default)

24

Not enough data

Multicloud Visibility

9.4(won by default)

23

Not enough data

Anomaly Detection

9.0(won by default)

24

Not enough data

Protection

Firewall-as-a-Service

8.9(won by default)

25

Not enough data

Cloud Application Brokerage

8.8(won by default)

23

Not enough data

Web Gateway

9.3(won by default)

25

Not enough data

Adaptive Access Control

8.9(won by default)

25

Not enough data

Secure Web Gateways[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.7

19

Not enough data

Web Content and Traffic Filtering - Secure Web Gateways

SSL/TLS Inspection

8.9(won by default)

15

Not enough data

Content Filtering

9.0(won by default)

14

Not enough data

URL Filtering

8.3(won by default)

19

Not enough data

Real-Time Traffic Inspection

8.8(won by default)

15

Not enough data

Ad and Tracker Blocking

8.6(won by default)

15

Not enough data

Data Protection and Loss Prevention - Secure Web Gateways

Data Loss Prevention (DLP)

8.1(won by default)

15

Not enough data

Phishing Protection

8.6(won by default)

16

Not enough data

Malware Protection

8.9(won by default)

15

Not enough data

Cloud Access Security

8.8(won by default)

15

Not enough data

Access Control and Authentication - Secure Web Gateways

Application Control

8.6(won by default)

15

Not enough data

Authentication and Access Control

8.7(won by default)

15

Not enough data

User and Group Policies

9.0(won by default)

17

Not enough data

Performance and Management - Secure Web Gateways

Customizable Policy Enforcement

8.9(won by default)

19

Not enough data

Bandwidth Management

8.0(won by default)

15

Not enough data

Integration Capabilities

8.4(won by default)

16

Not enough data

Reporting and Logging

9.0(won by default)

17

Not enough data

Threat Intelligence Integration

9.2(won by default)

16

Not enough data

Show 2 feature categories with incomplete data

Network Security[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Penetration Testing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

VPN

Not enough data

Not enough data

Behavior Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Anomaly/Malware Detection

Not enough data

Not enough data

DNS Leak Protection

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Network Provisioning

Not enough data

Not enough data

API

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Intrusion Detection System

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Firewalls

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Anti Spam

Not enough data

Not enough data

Threat Response

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Data Loss Prevention

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Intrusion Prevention System

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Cloud Security[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

Not enough data

Not enough data

Cloud Visibility

Data Discovery

Not enough data

Not enough data

Cloud Registry

Not enough data

Not enough data

Cloud Gap Analytics

Not enough data

Not enough data

Security

Data Security

Not enough data

Not enough data

Data loss Prevention

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Cloud Application Security

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Identity

SSO

Not enough data

Not enough data

Governance

Not enough data

Not enough data

User Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Intrusion Detection System

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

API

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Cloud Security Policy Management

Not enough data

Not enough data

Vulnerability Protection

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Cloud Encryption

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Cisco Umbrella](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17d330a37bc2914fb3e2655da70c7a34/cisco-umbrella.png "Cisco Umbrella")](https://www.g2.com/products/cisco-umbrella/reviews)

Cisco Umbrella

Small-Business(50 or fewer emp.)

23.6%

Mid-Market(51-1000 emp.)

46.0%

Enterprise(\> 1000 emp.)

30.4%

[![Symantec Web Security Service](https://images.g2crowd.com/uploads/product/hd_favicon/031fb7b051398fca680d4aaefbd8f64d/symantec-web-security-service.svg "Symantec Web Security Service")](https://www.g2.com/products/symantec-web-security-service/reviews)

Symantec Web Security Service

Small-Business(50 or fewer emp.)

31.2%

Mid-Market(51-1000 emp.)

23.9%

Enterprise(\> 1000 emp.)

45.0%

Small-Business

(50 or fewer emp.)

23.6%

31.2%

Mid-Market

(51-1000 emp.)

46.0%

23.9%

Enterprise

(\> 1000 emp.)

30.4%

45.0%

Reviewers' Industry

[![Cisco Umbrella](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17d330a37bc2914fb3e2655da70c7a34/cisco-umbrella.png "Cisco Umbrella")](https://www.g2.com/products/cisco-umbrella/reviews)
Cisco Umbrella

Information Technology and Services

19.9%

Computer & Network Security

8.8%

Computer Software

6.5%

Telecommunications

6.1%

Banking

4.2%

Other

54.4%

[![Symantec Web Security Service](https://images.g2crowd.com/uploads/product/hd_favicon/031fb7b051398fca680d4aaefbd8f64d/symantec-web-security-service.svg "Symantec Web Security Service")](https://www.g2.com/products/symantec-web-security-service/reviews)
Symantec Web Security Service

Information Technology and Services

27.5%

Computer Software

11.9%

Financial Services

7.3%

Computer & Network Security

6.4%

Manufacturing

2.8%

Other

44.0%

FAQs

## Cisco Umbrella vs Symantec Web Security.cloud FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Symantec Web Security.cloud vs Cisco Umbrella?

Symantec Web Security.cloud and Cisco Umbrella are rated equally by G2 reviewers, but Symantec Web Security.cloud is noted for its security protection and ease of setup, while Cisco Umbrella is favored for its enterprise reach and support.

| [Symantec Web Security.cloud](https://www.g2.com/products/symantec-web-security-service/reviews) | [Cisco Umbrella](https://www.g2.com/products/cisco-umbrella/reviews) |
| --- | --- |
| 4.4/5 (120 reviews) | 4.4/5 (285 reviews) |
| Enterprise | Enterprise |
| 8.9 | 8.3 |
| 8.4 | 8.5 |
| Security Protection (6 all-time mentions) | — |

### How do the pricing models of Symantec Web Security.cloud and Cisco Umbrella compare?

Symantec Web Security.cloud and Cisco Umbrella are rated at parity for value, with no significant difference in reviewer satisfaction on price or cost.

- **Symantec Web Security.cloud:** In recent reviews, several reviewers describe the product as affordable and competitively priced, though some mention that yearly plan fees could be lower.
- **Cisco Umbrella:** Recent reviews highlight that Cisco Umbrella can be expensive, especially for smaller organizations, but others note that the DNS Security Essentials package is relatively inexpensive and sufficient for general use.

### What are the best alternatives to Symantec Web Security.cloud and Cisco Umbrella?

The top three alternatives to Symantec Web Security.cloud and Cisco Umbrella are DNSFilter, Zscaler Internet Access, and Netskope One Platform.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Symantec Web Security.cloud](https://www.g2.com/products/symantec-web-security-service/reviews) | 4.4/5 (120 reviews) | Enterprise | Affordable and competitively priced | Security Protection (6 all-time mentions) |
| [Cisco Umbrella](https://www.g2.com/products/cisco-umbrella/reviews) | 4.4/5 (285 reviews) | Enterprise | Can be expensive for smaller organizations; DNS Security Essentials package is relatively inexpensive | — |
| [DNSFilter](https://www.g2.com/products/dnsfilter/reviews) | 4.6/5 (272 reviews) | Small-Business | — | — |
| [Zscaler Internet Access](https://www.g2.com/products/zscaler-internet-access/reviews) | 4.4/5 (291 reviews) | Enterprise | — | — |
| [Netskope One Platform](https://www.g2.com/products/netskope-one-platform/reviews) | 4.4/5 (95 reviews) | Enterprise | — | — |

### Which Secure Web Gateways features should I prioritize when comparing Symantec Web Security.cloud and Cisco Umbrella?

Buyers should prioritize security protection, ease of use, ease of setup, quality of support, and affordability when comparing Symantec Web Security.cloud and Cisco Umbrella.

- **Security Protection:** Symantec Web Security.cloud is cited for security protection in 6 all-time mentions; Cisco Umbrella is widely praised for DNS-layer security and threat blocking in recent reviews.
- **Ease of Use:** Symantec Web Security.cloud scores 8.9; Cisco Umbrella scores 8.6.
- **Ease of Setup:** Symantec Web Security.cloud scores 8.9; Cisco Umbrella scores 8.3.
- **Quality of Support:** Symantec Web Security.cloud scores 8.4; Cisco Umbrella scores 8.5.
- **Affordability:** Symantec Web Security.cloud is described as affordable in recent reviews; Cisco Umbrella receives mixed feedback on cost, with some reviewers noting high pricing and others finding value in the Essentials package.

### What are the pros and cons of Symantec Web Security.cloud vs Cisco Umbrella?

Symantec Web Security.cloud's headline strength is security protection, while Cisco Umbrella's strength is enterprise-grade DNS-layer security and threat blocking.

- **Symantec Web Security.cloud strengths:** Security protection (6 all-time mentions), ease of use (5 all-time mentions), simple interface, affordable pricing, analytics, easy access, feature-rich, ease of implementation, setup ease, frequent software updates.
- **Symantec Web Security.cloud trade-offs:** Notification issues (2 all-time mentions), perceived as expensive by some, integration challenges, customer support concerns, slow performance, occasional software bugs and instability.
- **Cisco Umbrella strengths:** DNS-layer security, proactive threat blocking, ease of deployment, centralized management, strong reporting, integration with other Cisco products, effective for remote and hybrid workforces.
- **Cisco Umbrella trade-offs:** Cost concerns for smaller organizations, advanced configuration may require expertise, some reviewers note limited customization and reporting flexibility, and dependency on internet connectivity.

### Is Symantec Web Security.cloud or Cisco Umbrella better for small businesses?

DNSFilter is the top alternative with the strongest small-business fit, but between Symantec Web Security.cloud and Cisco Umbrella, both are primarily used by enterprise reviewers.

- **Symantec Web Security.cloud:** Largest segment is Enterprise; reviewers highlight ease of use and affordable pricing, but small-business-specific sentiment is limited.
- **Cisco Umbrella:** Largest segment is Enterprise; reviewers note cost can be a barrier for smaller organizations, but also mention ease of deployment and value in the Essentials package.

### Which Secure Web Gateways platform has better integrations?

Symantec Web Security.cloud and Cisco Umbrella are at parity for integrations, with no recent reviewer-cited third-party integrations named for either product.

- **Symantec Web Security.cloud:** No recent reviewer-cited integrations named.
- **Cisco Umbrella:** No recent reviewer-cited integrations named.

### How do Symantec Web Security.cloud and Cisco Umbrella compare on customer support?

Symantec Web Security.cloud and Cisco Umbrella are rated at parity for Quality of Support, with scores of 8.4 and 8.5 respectively, below the materiality threshold.

- **Symantec Web Security.cloud:** Reviewers describe support as generally responsive, though some mention challenges with customer service and regional support gaps.
- **Cisco Umbrella:** Reviewers highlight proactive and helpful support, with positive experiences in onboarding and troubleshooting, though a few note that advanced issues may require more expertise.

### Which is easier to implement, Symantec Web Security.cloud or Cisco Umbrella?

Symantec Web Security.cloud is rated higher for Ease of Setup (8.9 vs 8.3), a difference of 0.6 points, making it easier to implement than Cisco Umbrella.

- **Symantec Web Security.cloud:** Reviewers consistently cite ease of setup, simple installation, and straightforward deployment, with several noting minimal maintenance requirements.
- **Cisco Umbrella:** Reviewers describe the setup as generally easy and quick, especially for cloud deployments, but some mention that advanced configurations and initial network definitions can be complex.

Alternatives

**Cisco Umbrella Alternatives**

 ![DNSFilter](https://images.g2crowd.com/uploads/product/hd_favicon/6331087c65e8729f438908cbbfa2179d/dnsfilter.svg "DNSFilter")

[
DNSFilter
](/products/dnsfilter/reviews)

 ![Netskope One Platform](https://images.g2crowd.com/uploads/product/hd_favicon/24f85b7cc708f49da8b235966df41a33/netskope-one-platform.svg "Netskope One Platform")

[
Netskope One Platform
](/products/netskope-one-platform/reviews)

 ![WebTitan Web Filter](https://images.g2crowd.com/uploads/product/hd_favicon/1553620118/webtitan-web-filter.svg "WebTitan Web Filter")

[
WebTitan Web Filter
](/products/webtitan-web-filter/reviews)

 ![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access")

[
Zscaler Internet Access
](/products/zscaler-internet-access/reviews)

**Symantec Web Security Service Alternatives**

 ![Zscaler Internet Access](https://images.g2crowd.com/uploads/product/hd_favicon/f063065622874e0a8214c8615c634d1e/zscaler-internet-access.svg "Zscaler Internet Access")

[
Zscaler Internet Access
](/products/zscaler-internet-access/reviews)

 ![Netskope One Platform](https://images.g2crowd.com/uploads/product/hd_favicon/24f85b7cc708f49da8b235966df41a33/netskope-one-platform.svg "Netskope One Platform")

[
Netskope One Platform
](/products/netskope-one-platform/reviews)

 ![Mimecast Advanced Email Security](https://images.g2crowd.com/uploads/product/hd_favicon/4de3129d806e9580f2866c054f5a8591/mimecast-advanced-email-security.svg "Mimecast Advanced Email Security")

[
Mimecast Advanced Email...
](/products/mimecast-advanced-email-security/reviews)

 ![Check Point Email Security](https://images.g2crowd.com/uploads/product/hd_favicon/64ff8da1b6e6ffabf4336ae2510e8e3e/check-point-email-security.svg "Check Point Email Security")

[
Check Point Email Security
](/products/check-point-email-security/reviews)

## Cisco Umbrella vs Symantec Web Security Service

When assessing the two solutions, reviewers found Symantec Web Security Service easier to use, set up, and administer. Reviewers also preferred doing business with Symantec Web Security Service overall.

- Cisco Umbrella and Symantec Web Security Service both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Cisco Umbrella is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Cisco Umbrella over Symantec Web Security Service.