Symantec Email Security.Cloud is used to filter unwanted and malicious email, helping protect organizations from spam, phishing, and malware. By keeping more of these messages out of inboxes, it can reduce the time users spend handling email threats.

What company sizes and industries is Symantec Email Security.Cloud the best fit for?

Positive experiences span small businesses, mid-market organizations, and enterprises. The strongest industry clusters include technology and computer/network security, alongside financial services and telecommunications.

Company size: Small businesses with 50 or fewer employees, mid-market organizations with 51–1,000 employees, and enterprises with more than 1,000 employees.
Technology and security: Computer & Network Security, Information Technology and Services, and Computer Software.
Other represented industries: Financial Services, Telecommunications, and Higher Education.

How long does it take to implement Symantec Email Security.Cloud across a team?

Teams have gone live in under a day or within a month, while some implementations have taken longer. Under a month is the most common timeline.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also reported
Under 1 day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Symantec Email Security.Cloud provide, and how do users find the overall support experience?

Support is available through email and a help desk. The experience is mixed: users describe helpful, accessible assistance that can resolve implementation issues, while others find responses slow or communication difficult.

Is Symantec Email Security.Cloud considered safe and secure for handling data?

Symantec Email Security.Cloud is used to block spam, phishing, and malware, and users describe it as an important layer of protection for email and organizational communications. The filtering can also catch legitimate messages, so teams may need to review quarantined mail or adjust exclusions; some users also note that scans can take time.

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Verified User in Financial Services

Enterprise (> 1000 emp.)

8/28/2021

"Phishing Alerts"

5/5

What do you like best about Symantec Email Security.Cloud?

The tools is very easy to use and can have a brief insight out on the first use itself. Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

Dashboards to be in place and can minimize human efforts, If yes then this will be a great advantage Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/26/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Security at its best"

5/5

What do you like best about Symantec Email Security.Cloud?

Pattern analysis of the emails, defining the policy as per the requirements, integration of the tool. Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

Enhancement of the UI with the better features and details performance metrics. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Enterprise (> 1000 emp.)

7/16/2021

"Symantec Email Protection"

1.5/5

What do you like best about Symantec Email Security.Cloud?

1. Integration with Outlook

2. Understanding my security ecosystem Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

UI and Customer support is lacking. They have failed to meet our SLAs. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

6/22/2021

"Data Protection"

4/5

What do you like best about Symantec Email Security.Cloud?

Analyze employee reactions to phishing and other problems Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

interface, I don't like the interface, it's not easy to use Review collected by and hosted on G2.com.

Annabelle P.

Manager

Small-Business (50 or fewer emp.)

6/19/2019

"We use Symantec to protect our email server against spam and email threats."

4.5/5

What do you like best about Symantec Email Security.Cloud?

What I like most about this tool is that while running in the back of our computers, Symantec provides email security for our company. In turn, our employees have peace of mind that every email received is not Spam, I use Microsoft Outlook for my work email and Google for all personal emails (including my small business). I appreciate that this software works for both, so I do not need to use multiple services to protect against virus threats. I have had multiple violations regarding my personal information compromised, so I am very sensitive when it comes to protecting email. I appreciate the protection function "in real time" of this software, since, as one of its reports says, the software "analyzes the links before an email is delivered and again at the moment of clicking". There are several cases in which I have received emails that the software identified as potentially risky, that if I did not use them, I would probably have opened them (for example, emails with seemingly innocuous subject lines). Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

What I dislike most is that there have been several instances repeatedly, not many, but some, where the software has identified emails that are definitely not risky (eg I received a confirmation email after placing an order on a site web that I know receives a lot of traffic) like a big department store. I am curious to know why the software identifies these specific emails as risky. It can also be a bit slow in the processing of scans, but it is expected that it is because it is doing an absolutely complete job and protecting our systems from threats and vulnerabilities. Ease of use and nothing to keep me continuously; everything worked in the background for the most part to do what we pay the software: save time and, therefore, money. Review collected by and hosted on G2.com.

Recommendations to others considering Symantec Email Security.Cloud:

I recommend it because it really limits the amount of garbage you receive on your computers. Between email links and cookies, I used to wonder why my computer keeps slowing down. When I run the cleaner it speeds up, but with Symantec it filters out a lot of garbage. Even being an essential software, it is very necessary to have it on any device. Its platform is extensive and efficient, not only that, but it has a catalog for which there is a program for every need. It does not matter if you are a housewife or a CEO, in any case this software is very useful. It definitely limits the amount of malicious files and a large amount of junk trying to access the computers. Between email links and cookies, it's great that you automatically delete cookies that make your computer very slow. The tool of the cleaner is very useful because it allows your computer to go faster, thanks to Symantec for taking charge of the filtering of the amount of garbage that exists on the web. Review collected by and hosted on G2.com.

What problems is Symantec Email Security.Cloud solving and how is that benefiting you?

He helped me a lot with viruses and protected my emails. It is easy for the end user to go to spam and capture 99.9% of their SPAM for them. The ability to release something trapped is also great, it is an excellent filter to avoid any virus threat you may encounter while browsing the Internet, it is quite easy to configure with multiple levels of filtering available to you. If Google is not your thing, then you should probably look at Symantec, it can also be said that it is a great security tool for corporate emails, really fulfills what it promises by intercepting and alerting the majority of spam. the attacks that we are used to receiving. Once installed, I do not think too much about it, until I get a pop-up window or an email that activates the software to warn me about potentially unsafe emails or websites. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

Originally submitted 12/26/2019

"Improving Information Security"

5/5

What do you like best about Symantec Email Security.Cloud?

It is so Easy to create targeted email to simulate phishing attack within your organisation in order to train your staff Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

I really enjoyed all the features integrate within this platform Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/30/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"not keeping up with competition"

2/5

What do you like best about Symantec Email Security.Cloud?

like many cloud solutions the symantec email security gateway is easy to deploy and has some good management and administration features Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

lacks a lot of capabilities and granularity compared with the rest of the market, Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/28/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Symantec is best endpoint from other because his email security mechanism is different"

4.5/5

What do you like best about Symantec Email Security.Cloud?

Full Antispam and its protected from advanced malware protection and stop breaches on advanced level Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

Not complete feature of DLP and its not on advanced level of data breaches Review collected by and hosted on G2.com.

Aitor G.

Programador & Consultor IT

Information Technology and Services

Small-Business (50 or fewer emp.)

7/24/2018

"Advanced email security with phishing prevention"

4.5/5

What do you like best about Symantec Email Security.Cloud?

With Symantec Email Security.cloud, we can open any email and its attachments without fear of fraudulent (phishing) links or opening attachments that contain viruses or malware. Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

It doesn't have many advanced options and sometimes it gets a bit slow to scan emails, but in exchange for the security it provides it's an acceptable catch. Review collected by and hosted on G2.com.

Recommendations to others considering Symantec Email Security.Cloud:

It is an option to consider since Symantec is a prestigious company, the software is very good and since we have not had any problems since using it, so it performs its function perfectly and is highly recommended. Review collected by and hosted on G2.com.

What problems is Symantec Email Security.Cloud solving and how is that benefiting you?

A few years ago one of our colleagues opened an attachment that turned out to be malware that infected his computer and nearly infected our servers, we were able to solve it but the scare was enormous. Thanks to this software we can now open any file without worry and forget about phishing, which stalks our emails day after day. Review collected by and hosted on G2.com.

Tyler W.

Mid-Market (51-1000 emp.)

Originally submitted 6/27/2018

"Very reliable product"

4.5/5

What do you like best about Symantec Email Security.Cloud?

Easy to use because it has easily accessed features. It targets phishing emails and helps reduce the vulnerability of the staff within corporate. Also helps monitoring safe transactions over the web. Review collected by and hosted on G2.com.

What do you dislike about Symantec Email Security.Cloud?

Can be slow or not responsive sometimes. If you have any knowledge of the application you could easily bypass some of the security features. Review collected by and hosted on G2.com.

Recommendations to others considering Symantec Email Security.Cloud:

Helps monitor transactions done over the web, it's the peace of mind feeling that will help you relax in the evenings. Review collected by and hosted on G2.com.

What problems is Symantec Email Security.Cloud solving and how is that benefiting you?

Keeps people away from scams by monitoring transactions over the web. Helps limit the chances of someone's financial and personal information being stolen over the Web. Targets emails that are spam or marked as fraud...very handy!! Review collected by and hosted on G2.com.