--- title: Swag.com Reviews meta_title: 'Swag.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Swag.com works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 104 scale: '5' date_modified: '2026-06-24' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swag.com Reviews **Vendor:** Custom Ink **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 104 ## About Swag.com Swag.com is an all-in-one solution for shopping and sending customized gifts, employee swag boxes and promotional items. Shop our curated selection of quality products that people actually want. Store and distribute swag all with our easy to use Swag Management Platform. Maintain different online swag closets and ship your swag when and where you need it, either in bulk to one address or to thousands of individual addresses at once anywhere in the world. ## Swag.com Pros & Cons **What users like:** - Users appreciate the **ease of use** of Swag.com, highlighting its streamlined design and intuitive navigation. (3 reviews) - Users love the **wide variety of high-quality products** available on Swag.com, making merchandise selection enjoyable and easy. (3 reviews) - Users commend the **responsive customer support** team at Swag.com for their valuable assistance and swift solutions. (2 reviews) - Users love the **easy navigation** of Swag.com, appreciating its intuitive design and wide product variety. (2 reviews) - Users value the **high-quality products** available at Swag.com, making gift-giving seamless and enjoyable. (2 reviews) - Users appreciate the **wide selection** of unique products, making gift-giving easy and enjoyable for businesses. (2 reviews) - Customization (1 reviews) - Dietary Options (1 reviews) - Fast Delivery (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users find the **pricing can be high** when not ordering in bulk, impacting overall affordability. (1 reviews) - Users find that **high prices** can be an issue when not purchasing in bulk, limiting affordability. (1 reviews) - Users find a **lack of variety** in offerings, feeling limited after multiple uses compared to standard swag options. (1 reviews) - Users find the **limited customization** frustrating, wishing for the option to order single items instead of bulk. (1 reviews) - Users feel that Swag.com has **limited options** available, with many products being redundant or standard offerings. (1 reviews) - Limited Selection (1 reviews) - Limited Variety (1 reviews) - Time Consumption (1 reviews) ## Swag.com Reviews ### 1. They've gone the extra mile **Rating:** 4.5/5.0 stars **Reviewed by:** Gup G. | Operating Partner , Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Swag.com?** Great options on merch - good range and having access to an account rep has been super valuable . I needed to get a few items fast and tehir CSM then worked to make that happen, including calling up the destination to ensure they were ready for delivery . Bravo !!! Loving the UI on the site too **What do you dislike about Swag.com?** seems a timelag between order , creation , sending to distributuion and then mailing out . Obvioulsy only when ordering a new swag item . Once in my stock/store - its pretty easy **What problems is Swag.com solving and how is that benefiting you?** Access to a range of products - Swag has been great at that. One issue - they nede to send reminders about storage fees ### 2. The Swagiest Swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa W. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Swag.com?** I love the look of the site and how easy it is to navigate. There's a HUGE variety of products, especially things you wouldn't normally think would be on a site like this, like cocktail makers, blenders, etc. I've never seen another site offer custom branded small kitchen appliances like this one does. Plus the tape dispenser looks really funky, in a good way of course. **What do you dislike about Swag.com?** I wish there were more things with a minimum quantity of 1. Sometimes I just want to order something cool for myself or a specific person, and not a whole box or batch of an item. **What problems is Swag.com solving and how is that benefiting you?** We give out swag to new employees, at trade shows, and for gifts or raffles. The amount of variety allows us to keep our swag exciting and fresh. I love that it's not just limited to t-shirts and cups that will probably end up in a donation pile or collecting dust somewhere. ### 3. Review of swag.com **Rating:** 5.0/5.0 stars **Reviewed by:** Brooklyn R. | Sales Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Swag.com?** I like how streamlined and clean the entire website is. It's easy to integrate into any business' gift giving as there are so many quality products to choose from and the website seems very user friendly. **What do you dislike about Swag.com?** I could see the website eventually feeling limiting after you have used it a few times. I do feel that a large portion of the products they offer are already offered somewhere else or are typically part of a standard swag bag already. **What problems is Swag.com solving and how is that benefiting you?** I personally rather enjoy using Swag.com as it is one of the easiest ways to develop a swag box for potential giveaways or special gifts for guests. ### 4. User-friendly platform with high-quality products and seamless service. Highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Marta M. | Digital Marketing Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Swag.com?** It offers a wide variety of high-quality products, from apparel to tech accessories, and provides an intuitive design process. The website is easy to use and navigate and customer support is very responsive. **What do you dislike about Swag.com?** Can be pricy sometimes especially if you don't do a bulk order. **What problems is Swag.com solving and how is that benefiting you?** It simplifies logistics by handling production, storage, and shipping, which benefits me by saving time and effort, ensuring consistent quality, and streamlining the process of delivering promotional items and corporate gifts clients. ### 5. Great experience every time we order! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Swag.com?** The website is flawless. Finding what we need, selecting details, uploading art, and previewing are easy and a great user experience. **What do you dislike about Swag.com?** As with all custom products, make sure you order well in advance. Some items do take 3-4 weeks to get to you. Dates are clear when you order and different for various items. **What problems is Swag.com solving and how is that benefiting you?** We need to stand out at conferences and with the promo products we mail as part of a lead campaign. Swag.com products are high quality and unique, a perfect compliment to our brand. ### 6. Great high quality options, QC to make sure branding looks great, and final product is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel h. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Swag.com?** I like how after the order was placed, I had a rep who helped all the way through delivery to make sure the final product was great. I made a mistake in my first order (emboss vs. deboss) and they took care of it efficiently over email. Everything could be done through the site - upload image, see mockup, place order. **What do you dislike about Swag.com?** The minimum quantities mean you need to be doing this for a larger part of your team. When our company was smaller, it sometimes made ordering more difficult. Now that we are 3x our size in the last 12 months, this is no longer an issue. **What problems is Swag.com solving and how is that benefiting you?** We have a distributed work force across 12 states. Getting branded gear helps solidify our culture and makes people feel more connected. As we grow, our doctors also like to reinforce the amazing network of surgeons we have across the country. Branded gear helps us do this, further driving our culture. ### 7. Friendly and easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Swag.com?** Everyone I have interacted with at Swag.com has been accommodating, friendly, and easy to work with! While we have received great quality items, what is even more important to me is how accessible the support team is. The team at Swag.com is very responsive, offers suggestions, and makes placing orders extremely easy! I have been impressed several times I have gotten my items sooner than originally projected by Swag.com. Something else that keeps me returning to Swag.com is the awesome point system where you can get money off of future orders. I have ordered from Swag.com several times and look forward to working with them on future orders. **What do you dislike about Swag.com?** I have ordered items from other promotional item companies that tend to have faster turnaround times than Swag.com. I have been impressed several times I have gotten my items sooner than originally projected by Swag.com. **What problems is Swag.com solving and how is that benefiting you?** Providing good quality items at a reasonable price. ### 8. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Swag.com?** The selection is great, but the customer service was even better. I was short on time, so the delivery date would have been too late. But when dealing with customer service reps, they were able to expedite my order and ship on the date I requested. I ordered gold and silver mugs for our staff holiday party and everyone loved them. **What do you dislike about Swag.com?** I haven't experienced the site enough to have a negative opinion at this point. **What problems is Swag.com solving and how is that benefiting you?** The customer service reps helped to get my order to me on time, even though I was short on time. ### 9. Swag.com made me a believer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Swag.com?** I am a nervous branded swag purchaser and am alway aware of lead time. swag.com's order, production and customer service team were so good at communicating updates and processes. **What do you dislike about Swag.com?** I had a split order going to 2 addresses. Their website doesn't have the ability for them to communicate that information. I had to get that info from customer service each time updates were needed. **What problems is Swag.com solving and how is that benefiting you?** I gift high end, branded items each year. They handled both the quality I desire and the speed I need. ### 10. Easy & Quick Corporate Merch **Rating:** 4.5/5.0 stars **Reviewed by:** Jack H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Swag.com?** Swag's website was easy to navigate, upload files & track the order placed. Time to complete was very quick and merchandise was delivered on time. Products were varied and quality of the product delivered met expecations. **What do you dislike about Swag.com?** I found no areas that I saw Swag.com as lacking. **What problems is Swag.com solving and how is that benefiting you?** Efficient way to get company promotional items. ### 11. Stickers & shirts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Swag.com?** Theyre people are very proactive in making sure you get everything you want, the way you wamt it. **What do you dislike about Swag.com?** The set-up fees and shipping can be costly. **What problems is Swag.com solving and how is that benefiting you?** Providing mock-ups before production helps make sure you're happy with the finished product. ### 12. It was professional enterprise-level experience but a bit pricy **Rating:** 4.0/5.0 stars **Reviewed by:** Olga P. | Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Swag.com?** The swag.com has a wide range of the products and great customer service and success team. **What do you dislike about Swag.com?** The price of the products ar relatively higher, but the quality is almost the same. **What problems is Swag.com solving and how is that benefiting you?** The main problem that swag.com solves is the luck of time. Th experience with them is very smooth. ### 13. Great swag options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Swag.com?** Love the large amount of swag options and the production team is super helpful and easy to work with from start to finish. **What do you dislike about Swag.com?** Production times can be quite long depending on which items you order. **What problems is Swag.com solving and how is that benefiting you?** If there are any errors made to the order, they do their best to fix it. ### 14. Great Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Swag.com?** The customer service was spectacular. The items came back with high quality, especially given the size of the product. The logos were clear and crisp. The items also arrived sooner than expected. I will definitely order from SWAG again! **What do you dislike about Swag.com?** There was nothing that I dislike about SWAG with my order. The customer service was great and the gentleman I spoke with was very patient with all of my questions. **What problems is Swag.com solving and how is that benefiting you?** SWAG provided way more swag decisions and at an affordable price. We hope to gain more attraction at career events we attend and attendees don't throw away our swag, but rather use them! ### 15. Simple, effective, customer friendly service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Swag.com?** Good for all our Swag needs. The variety in their portfolio and the flexibility of budget + quantity discounts are a big plus. **What do you dislike about Swag.com?** Long Production times and orders need to be placed well in advance **What problems is Swag.com solving and how is that benefiting you?** It gives us peace of mind, and the assurance of decent quality - a must for our Brand. ### 16. Fast turnaround and high quality products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Swag.com?** Very reliable partner. They always meet or beat the shipping deadline and respond quickly to any asks I have. **What do you dislike about Swag.com?** Would love to see more products offered and to manage an addressbook for multiple common recipients. **What problems is Swag.com solving and how is that benefiting you?** Producing high quality branded merchandise quickly. Nice to have warehousing built-in and fast delivery. ### 17. Companywide event **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Swag.com?** The vast amount of swag options, the professionalism of their team, and how cool the boxes look. **What do you dislike about Swag.com?** We had a great experience I can't think of anything we disliked. **What problems is Swag.com solving and how is that benefiting you?** We didn't have the internal bandwidth to assemble these and do all the coordination. ### 18. Swag Store **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Swag.com?** has the features we are looking for to set up a company swag store has option for pre-made boxes with specifc swag depending on receiver **What do you dislike about Swag.com?** if want to have employee/clients pay for swag must create a separate account with Shopify **What problems is Swag.com solving and how is that benefiting you?** Shipping/Creating Custom Swag Boxes ### 19. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Karina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Swag.com?** Swag.com is a very complete platform with amazing ux and ui. You can do mockups for your gifts very easily and fast. You have several options for giveaways, different brands and colors available. They not only send everything but storage your stuff for a minimum cost. It's truly great! **What do you dislike about Swag.com?** I actually liked everything about my experience with swag.com. I dont have nothing to add. **What problems is Swag.com solving and how is that benefiting you?** The whole process of choosing cool swag, printing, storage and shipping to multiple addresses! ### 20. Great service for swag! **Rating:** 4.0/5.0 stars **Reviewed by:** Renee C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Swag.com?** I found that the people I am working with you really good. Since the site is so comprehensive, it is sometimes hard to find exactly what you want. The staff dig in and find what you need. **What do you dislike about Swag.com?** I find that the filtering on the site isn't the best and sometimes hard to find the items I am looking for. **What problems is Swag.com solving and how is that benefiting you?** Helping me find the right swag for the right opportunity. ### 21. great buying experience, highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Co-founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Swag.com?** they moved incredibly quick for me and were super helpful and transparent throughout the whole process **What do you dislike about Swag.com?** nothing really, everything was very clear and they helped me out a bunch during the process. I wish I could have had more flexibility on my order after but understand. **What problems is Swag.com solving and how is that benefiting you?** streamlining the process of getting swag out to the team quickly, also can trust their quality and making sure we get something good for our team. ### 22. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rivka S. | Veterinarian, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Swag.com?** Large variety of items. Had just what we were looking for, the crossover minibag. The crossover minibag came out great. The staff was very helpful with making sure the logo and coloring looked good. The minibags arrived earlier than expected. Overall great customer service and the product came out great. **What do you dislike about Swag.com?** Really everything was great. Maybe there can be more options regarding the types of files you can use to upload the logo. However, the customer service was great and very helfpul when it came to uploading the logo. **What problems is Swag.com solving and how is that benefiting you?** One stop stop for ordering swag. Basically everything in one place which makes it easy to find and order what you need. Plus the items seem to be made and shipped out quickly which is a huge plus. ### 23. I needed quality SWAG for an expo and was on a tight deadline. SWAG came thru gloriously. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Swag.com?** The customer service was EXCELLENT. When I closed chat, someone else knew my case and helped me continue it. **What do you dislike about Swag.com?** Nothing. It might seem pricey, but SWAG is quality and exactly as it appears online when you receive it/ **What problems is Swag.com solving and how is that benefiting you?** The need for having a quality and on-time provider for merchandising and other expo materials that we may need at any given moment. ### 24. Above and beyond customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Swag.com?** Swag.com is dependable and has fantastic customer service; we can't recommend them enough! We needed to order items for a significant event, and the CS team went above and beyond to work with us so that the items would deliver on time and with high quality. They reached out with thoughtful questions, for example, confirming our brand color was correct because it was a bit off on their end, and they were right! I highly recommend and will continue to order all our items from them in the future! **What do you dislike about Swag.com?** Something minor, but there was an item that they had online that we wanted to order but had to get the budget approved before submitting – so I wasn't able to order it until the next day. When I did begin the process of the order, the item was replaced with a more pastel color which was confusing. I did reach out, and they noted that they had to pull the original color since they only had a small amount of the inventory left, which is understandable. It would have been nice if there was a note on the item or an update, so the experience wasn't so jarring. **What problems is Swag.com solving and how is that benefiting you?** Swag.com solved our business needs by offerings high-quality products and printing in a quick timeline for our events. The wide variety of choices they have on their website is another win and allows us to make sure we change up the things we give out every year. ### 25. For a first time user, product quality & personalization; customer support is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Swag.com?** For a first time user, it was easy to order and personalize, products were of quality, and customer support was fantastic! My supervisor actually commented on the quality of the pens when received. **What do you dislike about Swag.com?** Only had to contact customer support due to a small delay in receiving pens, but this was do to our change in artwork. **What problems is Swag.com solving and how is that benefiting you?** We are just starting to build out our swag inventory so what better place to start than swag.com. We are a small team, so the vast inventory of quality products and quick delivery is a game changer. ### 26. Great quality & customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra R. | People & Talent Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Swag.com?** Swag.com has a great catalogue of swag to choose from. 9/10 times we've found something we're excited to customize and give to our employees. The thing that sets swag.com apart though, is the customer service. They've gone above and beyond to ensure timely delivery, help fix any mistakes I've made, etc. **What do you dislike about Swag.com?** I haven't found many downsides to working with swag.com. Sometimes their "hot" items are on backorder (but this just may be a supply chain issue -- we've noticed this with other vendors as well). **Recommendations to others considering Swag.com:** It's a great product / service. Would definitely recommend. **What problems is Swag.com solving and how is that benefiting you?** Swag.com has an easy interface, a ton of items to choose from, and makes it super easy to customize their products (with no design experience). They even have the ability to ship to all of your remote employees at once (instead of to a single office location). ### 27. Outstanding customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Parker J. | External Relations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Swag.com?** The hands-on customer care was fantastic. I loved working directly with Cheryl. She was attentive and fast! They paid attention to my deadline and made it work for me. **What do you dislike about Swag.com?** My initial run of swag didn't follow my revised mock-up, which was disappointing. BUT the swag.com team made it right and were so kind throughout the entire process. **What problems is Swag.com solving and how is that benefiting you?** We needed high-quality swag from reputed name brands. Swag.com has by far the best selection of known brands that our stakeholders know and love. The design process was quick and easy. ### 28. High Quality Products and Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christine J. | Business Development Resource Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Swag.com?** The website is easy to use, it "feels" clean and efficient. I love the recommended gifts. (I actually discovered swag.com by googling "best corporate gifts" and they had an article featuring their popular products and best suggestions.) **What do you dislike about Swag.com?** There is nothing I would change, other than the prices seem higher than other similar sites. **What problems is Swag.com solving and how is that benefiting you?** Swag makes it easy to shop online for new ideas for cool corporate gifts, and I can get it all branded easily with great customer service throughout the process. ### 29. Amazing solution, a bit pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Katie S. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Swag.com?** The website is very easy to navigate and put together the order for any products you might need. I like that you can easily change product colors or switch different logos in and out to see the different layouts and how they would look on the product you are purchasing from swag.com. **What do you dislike about Swag.com?** Sometimes it is difficult to tell the quality of the product online and you don't totally know until it has arrived in mass quantity. **What problems is Swag.com solving and how is that benefiting you?** We use Swag.com to order swag for our customers and employees. Originally,we were just purchasing swag in bulk, but we have started using their warehousing and distribution solution and it has been a game changer. It is a bit pricey, but in the end worth it to save our team time and the ability to quickly and efficiently send swag. We like to surprise and delight both customers and employees and send them gifts throughout their journey with us. Swag.com helps us do that easily! ### 30. Great Product, Quick! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Swag.com?** Swag is super user friendly. The website and branding is also extremely inviting! My company was looking for some water bottles that were sleek and matched the brand and we found just that. **What do you dislike about Swag.com?** I don't truly have a dislike. Swag was very responsive and really helped out when needed. I will say the editing and mock up software could be better. **What problems is Swag.com solving and how is that benefiting you?** Swag.com is offering affordable and easy merch that can be completely customized within a timely manner. It's exactly what we needed and exceeded our expectations. ### 31. Fast, reliable, great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Swag.com?** The members at Swag.com have continued to go out of their way to be helpful! This includes helping to rush orders, editing designs based on feedback and always providing updates when they're requested. We normally order their socks and after getting samples from other vendors, the quality of the Swag.com socks are top notch. We've also ordered their stainless steel bottles, sunscreen and pens - great experience every single time. **What do you dislike about Swag.com?** There is nothing I dislike about this company or their products. I've always had great experiences and highly recommend to anyone looking for custom branded swag. **What problems is Swag.com solving and how is that benefiting you?** We are constantly going to tradeshows and use Swag.com for some of our custom giveaways - we always want to impress and give people top tier items they want to keep and continue to use. ### 32. Go with a different swag company on god they do not advertise what the process actually looks like **Rating:** 0.0/5.0 stars **Reviewed by:** Eunbee K. | Sound Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Swag.com?** Nothing maybe the option to design the shirt but that doesn't even count for anything **What do you dislike about Swag.com?** The mock-up time takes extremely long asked for expedited process said they don't offer it when it says so on their site. I even offered to pay extra. They gave me a time frame said if I approve mock-up quickly then it would get to me faster it is going over the expected time for CREATION not delivery. Other companies gave me the mock-up in the first few days and offered up to delivery in 4 weeks it's over a month now and nothing. Had I known it was going to take a ridiculously long time I would have never went with them. I usually never leave reviews but y'all just keep this in mind. They also have a ton of other ridiculous fees I was willing to pay thinking they would be faster but they are the SLOWEST out of everyone I talked to. **What problems is Swag.com solving and how is that benefiting you?** Talking too long no benefits because what the point of a point person if they aren't even helping in any aspect of you getting your box might as well leave it up to the site. ### 33. Great service, easy to use, loved our swag **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Swag.com?** Loved that they sent proofs of all the products we purchased on their site. Specifically - we wanted to get our gradient logo embroidered on black sweaters. Their proof of concept looked amazing - I asked for a slight tweak in the size of the logo, which they accommodated. Overall, I couldnt believe how good the gradient looked on our sweaters and our water bottles too :) **What do you dislike about Swag.com?** There wasn't anything I particularly disliked. The sweaters and water bottles even came earlier than expected! **What problems is Swag.com solving and how is that benefiting you?** They create swag and make it easy to order, with minimal back and forth all while ensuring quality. ### 34. Morgan was very helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Swag.com?** Swag paired me with a great account executive to help me figure out how to build the custom gift boxes I was hoping to create. **What do you dislike about Swag.com?** Sometimes the quick estimate you see isn't exactly what the fee will end up being (shipping, taxes, etc. can make it way more expensive). **What problems is Swag.com solving and how is that benefiting you?** Custom items! ### 35. Incredible Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Swag.com?** The team at Swag went above and beyond in the customer service department. I needed my order by a set date and they exceeded expectations and got my order to me ahead of schedule. **What do you dislike about Swag.com?** Turn around times on the site are not clear/accurate. **What problems is Swag.com solving and how is that benefiting you?** High quality swag at a reasonable price. ### 36. Swagalicious! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Swag.com?** Swag.com carries well-known brands and high-quality items. I've ordered multiple times, and the quality of the imprints are always perfect. Customer service was exceptional with my latest order of infusion bottles. The deadline I neededed was tight, but my customer service rep kept me looped in, and everything delivered ahead of schedule. **What do you dislike about Swag.com?** Not much to complain about with Swag.com. **What problems is Swag.com solving and how is that benefiting you?** People love free giveaways, and for events, swag bag items are a must. Swag.com helps fulfill the gifting needs for my events, with their variety of items, and again, high-quality brands and products. No cheapo stuff here. ### 37. Easy and painless! **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra B. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Swag.com?** The simplicity of the entire platform!!! **What do you dislike about Swag.com?** Dont have anything to say about disliking anything **What problems is Swag.com solving and how is that benefiting you?** Creating bulk orders of attire quickly and making it simple ### 38. Super easy to use, great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Swag.com?** Mock-ups were right on what I wanted; de **What do you dislike about Swag.com?** mock-ups were right on; delivery times & execution were great. Recieved them before expected-- product looks great! **Recommendations to others considering Swag.com:** Dive right in-- great user experience & timely communication! **What problems is Swag.com solving and how is that benefiting you?** Ease of building swag the team wants -- and quick turnaround on delivery ### 39. Pretty Great, Some Quality Control Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor N. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Swag.com?** Swag.com has a good variety of options for ordering custom gifts and promotional items. Generally speaking, they give solid customer service and deliver on time. **What do you dislike about Swag.com?** I've had a mixed bag of quality when it comes to the items produced. Because their items come from multiple production facilities, it's hard to know how something will turn out. Out of orders I placed, we've had quality issues with 2 of them. **Recommendations to others considering Swag.com:** If you have trouble with your order, be sure to make specific requests for a solution when contacting customer service. **What problems is Swag.com solving and how is that benefiting you?** Resolving the issues I've had with the quality control of the items has been hit or miss. In one instance, customer service sent us replacement items and didn't ask for the misprints to be shipped back. But in another instance, customer service asked us to send back the poorly embroidered hats to be trimmed up but offered no solutions to getting a sub-item to us in time for our event. ### 40. Great library of swag items and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | VP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Swag.com?** I was able to easily find the swag items I wanted to purchase for my company and was given a clear timeline of fulfillment. I even reached out to customer service to see if they could get me the shipment a few days earlier and they were very responsive and took care of my needs quickly. I have used them again since my first experience and have been very happy. **What do you dislike about Swag.com?** There wasn't anything I really disliked but I did have to purchase other items from another vendor because swag.con didn't have what I needed but that was to be expected. **What problems is Swag.com solving and how is that benefiting you?** I was able to do easy research on the swag items I wanted to purchase and their e-commerce platform made it super easy to order. Other vendors I have had to fill out a request, wait for a response and fill out a purchase order. Swag.com made this super easy. ### 41. Excellent service and quality **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Swag.com?** The service received from the first call through the consultation process and execution was absolutely seamless. Everyone showed their professionalism, knowledge of the products and cared about quality control. Every item that was ordered came in right and the quality was top notch. As our business continues to grow we look forward to developing the relationship for product from Swag.com. **What do you dislike about Swag.com?** There is nothing negative to say about the experience. All questions and/or concerns were answered in a very timely manner and everything ordered came out perfectly. **Recommendations to others considering Swag.com:** You can count on quality service, timely delivery and quality products exactly as ordered. **What problems is Swag.com solving and how is that benefiting you?** There are no problems that we encountered in our experience with the company. The benefits realized are that we can present our customers and vendors with a quality product all around. ### 42. Really great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Swag.com?** The shipping was insanely fast! We had another vendor that took several months to get us swag for a different event and Swag.com blew them out of the water. The quality of the items was great too! **What do you dislike about Swag.com?** Nothing, everything was great! Everything was well packaged, nothing was damaged, and I'm pretty sure there were a few extras that we got of each item which was nice. **What problems is Swag.com solving and how is that benefiting you?** We ran out of swag and needed stuff quick, they went above and beyond in meeting our expectations for quick turn around! The cost was also really reasonable for both the product and the shipping. ### 43. Great site with amazing quality of products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Swag.com?** The team was great for helping to get set up with just the logo and product that we wanted, and helped us design something so great! **What do you dislike about Swag.com?** The minimum quantity is sometimes too high, and the timeline is sometimes long **What problems is Swag.com solving and how is that benefiting you?** They are really great at communication and setting us up to create great gifts our clients love ### 44. Good marketing, bad operations. **Rating:** 1.5/5.0 stars **Reviewed by:** Erin P. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Swag.com?** Good selection of items, OK pricing on many of them **What do you dislike about Swag.com?** Our order was not delivered on time and there was no warning it was delayed. Communication was lacking. When it finally did ship, the email with the tracking link didn't work, the order link to track it didn't work (led to some internal shipping thing). Overall they look glossy but the experience was lacking. They did give us a refund but at this point we're over a month past christmas and it's just a poor experience overall. **What problems is Swag.com solving and how is that benefiting you?** I was trying to solve holiday gifts to remote employees. Pricing was alright but to have them ship out to individuals turned out to be pricier than anticipated, so it didn't alleviate that pain point for us (we will be shipping them to the office then shipping out from here). ### 45. Absolutely stunning products!! **Rating:** 5.0/5.0 stars **Reviewed by:** Liana C. | Personal Assistant/ Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Swag.com?** Everything came exactly how I expected it and it was beautiful. I loved the mockups so I knew exactly what to expect. And I used my Macbook Pro with Photoshop and AI. **What do you dislike about Swag.com?** The one thing I did dislike is that I was very limited on the file upload formate and size of my file. If there is a way to expand that I think it would be great. **Recommendations to others considering Swag.com:** Take your time to look at all that Swag has to offer and I know you're going to love the final custom product. **What problems is Swag.com solving and how is that benefiting you?** I used this company for our annual women's conference here at my church and I just loved the cute and out of the box items that Swag had to offer, and the pricing was very competitive. ### 46. Good Service for a Small Size Company, for Larger Companies Bulk Order Can be a Nightmare! **Rating:** 2.0/5.0 stars **Reviewed by:** Nahian C. | HR Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Swag.com?** The customer service team is great. The team is knowledge of the products. Product quality is great. The tshirts are super soft, fitted and comfortable. The hats are amazing, We absolutely love our hats! They could not be more perfect for what we were looking for and everyone on our team is so excited about them. Tumblers are sturdy, notebooks have great quality leather covers and pens are amazing! Swag.com is a great service if you are a small company of max 100 employees. **What do you dislike about Swag.com?** If you want to order for multiple addresses, it's a nightmare of data entry work in the backend. For some items the color selection is limited. I would advise swag.com to provide variety of color palletes to choose from. Often times its hard to select colors that match or compliment company's logo. Additionally, production time is long and even with expedited option, it only ends up saving you 2 days. I would suggest making a interface where employees are able to enter their own addresses which will save the backend work. Lowering production time will also help as often times companies need product ASAP for various events. Recently I also noticed a lot of product sizes were out of stock, after logging into the account; a notice/heads up email to the vendors you works with would be appreciated regarding prodyuct shortages. **Recommendations to others considering Swag.com:** This is a good service for a small company managing a max of 100 employees, but for 500+ employees, the CSV upload can be a nightmare! Feel free to ask questions to their customer service team. They have a good customer service team that will help you recommend items and working with you to create the product for your company. **What problems is Swag.com solving and how is that benefiting you?** Using their service we were able to get our employees excited during COVID. It helps drive engagement as employees are looking forward to gifts/swags. Swag.com provides quality products that helps drum up the excitement in employees. ### 47. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan O. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2022 **What do you like best about Swag.com?** The team was incredible generous with their time in helping me pick out the perfect item and matching it with our logo **What do you dislike about Swag.com?** It was perfect, I honestly have zero complaints! **What problems is Swag.com solving and how is that benefiting you?** We wanted to order custom swag for our event and needed a trusted vendor to turn to. Swag.com helped us each step of the way and the results were stunning. ### 48. Smooth, High Quality Pens **Rating:** 5.0/5.0 stars **Reviewed by:** Katy G. | Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Swag.com?** I was impressed with the huge selection of pens and ink colors to choose from. Swag.com's interface made uploading our designs, ordering and then re-ordering a breeze. **What do you dislike about Swag.com?** Production time took roughly a month, but we get it. **What problems is Swag.com solving and how is that benefiting you?** No one ever cared about pens until they got these new ones! I've received a ton of compliments on both how they look and how they write. This was a huge time saver. I was able to quickly compare products, upload a design, share it, and order in a tenth of the time it would have taken me through traditional channels. (Finding, emailing, and calling vendors.) ### 49. Swag Meets our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda C. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Swag.com?** I like the multi-step approval process Being involved with each step through the process **What do you dislike about Swag.com?** Some minimum amounts were high for a small company **What problems is Swag.com solving and how is that benefiting you?** Needed a recognition award and the employees that received the goods were very pleased Benefit - able to easily reorder Not sure ### 50. Great Support & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Swag.com?** The team was super responsive and helpful in assisting in getting our swag to us with a quick turnaround. **What do you dislike about Swag.com?** The mock-up was not exact. I knew this, but it would be helpful to see a closer example of the finished product **Recommendations to others considering Swag.com:** N/A **What problems is Swag.com solving and how is that benefiting you?** Quality giveaway items ## Swag.com Discussions - [Is swag a legit site?](https://www.g2.com/discussions/is-swag-a-legit-site) - 2 comments - [What does swag com do?](https://www.g2.com/discussions/what-does-swag-com-do) - 1 comment - [View Swag.com pricing details and edition comparison](https://www.g2.com/products/swag-com/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A47%3A23+-0500&secure%5Bsession_id%5D=e238e711-8d37-4234-a770-9d6da0505cfa&secure%5Btoken%5D=08886bb2bfa0743df3b225c2fae2d0e0863c59fc2c70944c5f2bb66a4af61a6a&format=llm_user) ## Swag.com Features **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Reporting** - Spend **Platform Additional Functionality** - Proof Portal - Customer Advocacy Integration - Swag Stores ## Top Swag.com Alternatives - [SwagUp](https://www.g2.com/products/swagup/reviews) - 4.3/5.0 (101 reviews) - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,242 reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - 4.5/5.0 (1,063 reviews)