SurveyPro Reviews & Product Details

SurveyPro is a comprehensive survey design and management software developed by Apian Software. It offers a robust platform for creating, distributing, and analyzing surveys, catering to a wide range of research needs. The current version, SurveyPro 5, provides users with an intuitive interface and a suite of tools to streamline the survey process. Key Features and Functionality: - Survey Design: Offers a variety of question types and customizable templates to create tailored surveys. - Data Collection: Supports multiple distribution methods, including online, email, and paper-based surveys. - Analysis Tools: Provides comprehensive reporting and analysis features to interpret survey results effectively. - User-Friendly Interface: Designed for ease of use, allowing users to navigate and utilize features without extensive training. Primary Value and User Solutions: SurveyPro addresses the need for efficient and reliable survey management by offering an all-in-one solution that simplifies the creation, distribution, and analysis of surveys. It enables organizations to gather valuable insights, make data-driven decisions, and enhance their research capabilities without the need for multiple tools or complex processes.

Seller

Apian Software

Discussions

SurveyPro Community

Solution Type

Best-of-Breed

Pricing

Pricing provided by SurveyPro.

SurveyPro 5

$1,295

single-user license

View More Pricing Information

Top-Rated Alternatives

SurveyMonkey

4.4/5(24,053)

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4.4/5(3,027)

Alchemer Survey

4.4/5(970)

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User Insights

Average based on 253 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

SurveyPro Integrations

(4)

Integration information sourced from real user reviews.

SurveyPro Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is SurveyPro, and what problem is it built to solve?

SurveyPro is part of Apian Software’s suite of survey and decision-support tools for professional and organizational use. It is built to help businesses, educational institutions, and agencies collect and analyze survey data to support informed decision-making.

What company sizes and industries is SurveyPro the best fit for?

SurveyPro’s strongest fit signal comes from positive users in small businesses, mid-market organizations, and enterprises, with users spanning several industries. The segments most represented include:

Company size — Small business: A prominent group of positive users.
Company size — Mid-market: Also well represented among positive users.
Company size — Enterprise: Positive users include larger organizations as well.
Industry — Information technology and services: A recurring setting for survey collection and analysis.
Industry — Education: Users apply it to gather feedback from students, staff, and communities.
Industry — Marketing and advertising: Users describe using it for market and customer feedback.

How long does it take to implement SurveyPro across a team?

SurveyPro is often up and running in less than a month, with some teams reporting a go-live in under a day. Longer timelines are also reported, including periods of one to three months and six to twelve months.

Time to go live	Relative frequency
Less than one month	Most common range
Less than one day	Also reported
One to three months	Reported less often
Six to twelve months	Reported occasionally

What customer support options does SurveyPro provide, and how do users find the overall support experience?

SurveyPro’s support experience is mixed. Users describe helpful, prompt assistance and clear answers, while others report slow response or resolution times and difficulty reaching the right support contact.

What features or capabilities could make SurveyPro even more useful?

SurveyPro could be more useful with broader analytical options and more control over survey design. The most recurring improvements users point to are:

Expand analysis and reporting: Add more statistical methods and flexible ways to filter, segment, and interpret results.
Offer greater design control: Provide more flexibility for layout, branding, colors, and other visual customization.
Modernize and streamline the experience: Make navigation clearer and improve responsiveness when working with larger surveys or reports.

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Rianka S.

Assistant Professor

Mid-Market (51-1000 emp.)

3/5/2021

"Average, not very effective."

2/5

What do you like best about SurveyPro?

The cost is decent, it's a one-time purchase, so no monthly payments. The questionnaires are arranged in an easy module. Very effective for collecting feedback, promoting brands for businesses and organizations. Works well in different versions like kiosk, paper, etc. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

No free version or trial version available. Should have a lesser cost trial version for first-time users. Platform is not super easy to use, manual guide is not efficient enough, not very feasible for non-tech organizations. Customer service not good. Mobile survey not available. Very scanty or shoddy information is available, this software is almost unknown to many. Review collected by and hosted on G2.com.

Recommendations to others considering SurveyPro:

Use it if your organization is big and needs greater interaction. This software also requires a lot of expertise so think before investing as you need skilled IT experts. This does not have a trial or free version and the one-time purchase is worth investing only if you are confident of its usage. Review collected by and hosted on G2.com.

What problems is SurveyPro solving and how is that benefiting you?

Getting proper feedback of the organization. Using it for brand promotion. Having a question library. Benefit is that it caters well to a larger organization, where interaction is required frequently through a third party. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

10/29/2021

"gets the job done!"

4/5

What do you like best about SurveyPro?

I like that I can build questionnaires inside of reports. It also allows me to add multimedia as well. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

The price is a little steep, but I am sure it will pay for itself with time saved and reachability. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/30/2021

"Survey pro is very user friendly!"

5/5

What do you like best about SurveyPro?

I like how survey pro is easy to use and provides step by step directions to create the ideal survey. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

I dislike how easy it is to share. I wish it was more accessible to other users. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Financial Services

Small-Business (50 or fewer emp.)

Updated 10/21/2021

Originally submitted 12/13/2018

"Great for getting input from my team~"

5/5

What do you like best about SurveyPro?

I used this simple application to develop simple surveys for my team. I found it easy to use and easy for them to use as well. My coworkers were content with the format. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

There was nothing really negative to say in the time I used it. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

12/5/2021

"Very likely"

4.5/5

What do you like best about SurveyPro?

Survey pro is a comprehensive survey tool that can get you to important decisions faster Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

There aren't much disadvantages that I know of Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Md. A.

Financial Analyst

Mid-Market (51-1000 emp.)

5/6/2021

"A good solution for surveys, but not the best"

2.5/5

What do you like best about SurveyPro?

I like the fact that it is easy to use and user friendly which makes a big difference when you are asking people to fill a survey. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

The price, although one time purchase, is very high compared to other solutions in the market Review collected by and hosted on G2.com.

Recommendations to others considering SurveyPro:

A good option if you want to spend one time and not pay a monthly fee. The features provided are also decent. Review collected by and hosted on G2.com.

What problems is SurveyPro solving and how is that benefiting you?

Gathering data, and other similar information and analysing the same for better management and productivity.

- Employee feedback

- Details about a particular project

- Key info for a team for a specific purpose like ID card generation, creating login IDs etc. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/23/2021

"Seamless one click experience"

4/5

What do you like best about SurveyPro?

The SurveyPro brought along the desired change for an easy-to-use tool, integrated with each user’s login info and navigation preferences. Sharing, collaborating, and getting insights has never been easier. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

Nothing to dislike so far. Everything works just fine Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Shubham K.

Analyst

Enterprise (> 1000 emp.)

5/6/2021

"SurveyPro The Best Surveying Tool"

5/5

What do you like best about SurveyPro?

It's a massive helpful product within the range of price it exists for and its features to add more diversified questions as per our requirement. It also enables us to make our decisions properly. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

Surveypro's scalability can be improved if we compare it to other software available for this research area or the solution we are seeking to make our decisions. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Entertainment

Small-Business (50 or fewer emp.)

11/23/2021

"Simple streamline surveys"

3/5

What do you like best about SurveyPro?

It's simple to set up surveys for research or marketing. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

It could use a function to collaborate with someone else on the platform Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Sneha M.

Software Associate

Enterprise (> 1000 emp.)

7/29/2021

"Survey Pro Review"

4.5/5

What do you like best about SurveyPro?

It is cost effective and easy to use. Easy modules and templates are available. Review collected by and hosted on G2.com.

What do you dislike about SurveyPro?

Customer service is not good. Free trial version is not available. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Questions about SurveyPro? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Sandeep Vyas

•

Last activity 3 months ago

How do you balance SurveyPro’s easy reporting with limits in customization and advanced features?

1 Upvote

Join the conversation

jhony vega jimenez

•

Last activity over 5 years ago

How to get the most out of this platform?

1 Upvote

Join the conversation

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Pricing Options

Pricing provided by SurveyPro.

SurveyPro 5

$1,295

single-user license

View More Pricing Information

SurveyPro Comparisons

SurveyMonkey

4.4/5(24,053)

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SurveyPro Features

Survey Insights

Reporting & Analytics

BI Tools Integration

Data Exporting

Survey Management

Survey Builder

Customizable Questions

Templates

Survey Customization

Question Branching

Branding

Multimedia Support

Agentic AI - Survey

Proactive Assistance

Decision Making

View More Features

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SurveyPro Reviews & Product Details

Pricing

SurveyPro 5

Top-Rated Alternatives

User Insights

SurveyPro Integrations

SurveyPro Reviews FAQs

What is SurveyPro, and what problem is it built to solve?

What company sizes and industries is SurveyPro the best fit for?

How long does it take to implement SurveyPro across a team?

What customer support options does SurveyPro provide, and how do users find the overall support experience?

What features or capabilities could make SurveyPro even more useful?

SurveyPro Reviews (253)

SurveyPro Reviews (253)

What do users say?

Pros & Cons

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Questions about SurveyPro? Ask real users or explore answers from the community

Pricing Options

SurveyPro 5

SurveyPro Features

Work at Apian Software?

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