The customer support is legitimately excellent. Our account rep actually worked in construction before this role, so when I call him about workflow issues or approval bottlenecks, he gets it immediately. No explaining what a submittal log is or why RFI turnaround time matters. He's east coast based, I have his cell number, and I can just call him directly when something's urgent. That kind of access is rare with construction software vendors. Most platforms stick you in a support ticket system for days. The software handles our document workflows well enough, but honestly, having support that understands jobsite realities and project schedules is what makes it work for our team. When you're pushing to close out a phase or dealing with inspection deadlines, responsive support from someone who knows construction isn't just nice to have, it's essential for keeping projects moving. Review collected by and hosted on G2.com.
The mobile app covers submittals, RFIs, drawings, and daily reports, but contracts and change orders aren't available. That's a problem when I'm on site and need to verify scope or check approved change order amounts during meetings with subs. I end up having to wait until I'm back at my desk to pull contract terms or confirm pricing on modifications. It breaks up conversations and slows down decision-making in the field. We run projects with constant changes and multiple subcontractor agreements, so not having full contract access on mobile creates real friction. I'm already out there with my phone or tablet. I shouldn't need my laptop just to reference a contract or process a change order. For a construction management platform, leaving financial documents out of the mobile experience feels like an oversight. Review collected by and hosted on G2.com.