Sortment Reviews & Product Details

The journey builder is easy to use and we can set up multi-step flows without pulling in engineering. For a team our size, that matters a lot. We were up and running within a week of onboarding. Review collected by and hosted on G2.com.

The template library is small. We ended up building most of our email templates from scratch. Review collected by and hosted on G2.com.

I really like how Sortment's AI is thorough and learns over time how our team works, making it very marketer-friendly with a quick ramp-up period. It makes it a delight to use and keeps the human in the loop, preventing any unintentional errors. The Slack integration is also quite useful, allowing the team to participate straight from Slack and handle complex queries with ease. Tasks and insights on the home feed keep everything top of mind, which is really helpful. Additionally, the initial setup was very easy, allowing us to go live in just two days. Review collected by and hosted on G2.com.

Nothing at the moment. Review collected by and hosted on G2.com.

I've been using multiple tools in the past for analytics, comms and task planning - Sortment is one stop solution to do multiple things. Appreciate this about the tool.

One more likeable thing is how approachable the team is - they gather feedback quite often and work on things. Review collected by and hosted on G2.com.

Nothing critical as of now. Not a dislike but the AI can improve to become fast. Review collected by and hosted on G2.com.

We go from idea to live campaign in the same sitting now Review collected by and hosted on G2.com.

There have been a few growing pains learning how to use the product best in certain use-cases Review collected by and hosted on G2.com.

The support from the team, along with the ease of use and the UI/UX, has been great. Review collected by and hosted on G2.com.

Nothing specific to point out—overall, they’re great. Review collected by and hosted on G2.com.