SoDash Features

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. 13 reviewers of SoDash have provided feedback on this feature.

Based on 13 SoDash reviews. Connects employees with customers through a social media solution.

Provides opportunity for customers to give feedback through a survey. 10 reviewers of SoDash have provided feedback on this feature.

Based on 11 SoDash reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 13 reviewers of SoDash have provided feedback on this feature.

Based on 12 SoDash reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.