Social Bloom Reviews & Provider Details

The biggest difference is in the reduction of manual effort that used to be incorporated into our daily process. They have cleaned up data, built the pipeline, built 12 workflows, built dashboards that showed the exact spot of where our leads were getting lost. When it comes to outbound efforts, they have determined our ICP, developed our executive director’s LinkedIn profile, posted eight LinkedIn updates per month and conducted outreach to enterprise talent and DEI executives. The numbers were good. Time spent on manual CRM efforts was reduced 50% - down from about 4-5 hours per day to 2. LinkedIn produced 17 verified appointments in 3 months, beating our goal of 15. Sales pipeline increased by 450%, LinkedIn acceptance and response rates improved by 70%. Post impressions reached 19,500 and 15,000+ views, profile visits reached 553, and our executive director's SSI increased from 51 to 62. Review collected by and hosted on G2.com.

There isn't really anything specific I would consider a complaint. The scope broadened as more areas opened up for us to explore in terms of CRM, content creation, positioning, and outreach, so it became important to coordinate all of those efforts. They did a good job at doing so. Review collected by and hosted on G2.com.

Having an external team dedicated uniquely to prospecting and appointment setting has been the main benefit for us. You can use this to provide internal team additional support without having to be on top of all outbound outreach yourself. I also value being able to talk about targeting and outreach as the engagement develops. Communication has been clear and collaboration, in general, is easy to handle. Review collected by and hosted on G2.com.

It took the time to realign the initial targeting and outreach. Our approach needed some back-and-forth to meet our objectives. I believe that having a more thorough alignment to start with on an ideal prospect and messaging will make onboarding easier. Review collected by and hosted on G2.com.

A prospecting team is quite useful, especially, I’ve found, because we don’t have to give it a second thought. It increases our capability to generate leads and set appointments without overburdening our internal teams with all that work. I think it is great that the engagement is collaborative. We can identify our target audience and how to reach them out, and then modify as we make progress. The communication was clear and the team easy to work with. Review collected by and hosted on G2.com.

The initial configuration became the main area for development. It took months of getting to know each other, in essence, to finally reach alignment on the type of prospects we were targeting and what outreach made sense for us. It could be beneficial to conduct a much more indepth alignment right at the outset to facilitate the early part of the engagement. Review collected by and hosted on G2.com.

It’s good to have another hand helping with the prospecting side of our sales process as we do our lead generation and appointment-setting activities. So, our internal team must not manage all the outreach tasks. I appreciate the ongoing communication and the ability to talk about targeting and outreach while we work out the bugs. A team from outside was quite helpful. Review collected by and hosted on G2.com.

The biggest challenge, without a doubt, was getting the targeting and outreach strategy in sync with our expectation at the start. There was a bit of going back and forth as to the types of prospects and messaging that were being considered. A more comprehensive alignment at the outset would simplify the early-stage experience, in my opinion. Review collected by and hosted on G2.com.

The most helpful part has been having a team assigned to support the prospecting part of our selling. The focus is on finding prospects, supporting outreach, not expecting the internal team to handle all things alone. I appreciate that the collaboration is truly a partnership; if anything needs tweaking, we can discuss targeting and outreach. Until now, communication was pragmatic and the team has been easy to get along with. Review collected by and hosted on G2.com.

At first, we had a bit of a learning curve determining the correct targeting and outreach approach for our business. It took several correspondence before common ground was found. I’d have liked to get that alignment established a bit quicker, but it certainly has become smoother over the course of engagement. Review collected by and hosted on G2.com.

My day revolves around server notifications and tickets; I don't have enough time to look for more managed IT clients. Social Bloom acts as our outsourced salesforce. They reach out to local operations directors in need of outsourced IT solutions and dump those appointments directly onto our Outlook calendar. We only need to attend and perform the network assessment. Review collected by and hosted on G2.com.

Tech stack requirements are rather important to me. It took some work from their side to get the lead data properly integrated into our unique IT ticketing system (PSA) in the first week of usage. Plus, the initial targeting brought us a few too-small-for-us micro-businesses. Review collected by and hosted on G2.com.

Social Bloom takes care of our top of the funnel outbound prospecting for our product marketing campaigns within Machintel. The thing that I really appreciate about them is the fact that they integrate themselves into our daily processes. Instead of sending us just a spreadsheet, their SDRs schedule our qualified meetings on our sales team’s Google Calendar and enter the activity of our prospects into our CRM. Moreover, they convert the content that we generate, such as case studies and whitepapers, into email campaigns. Once they had figured out our ICP, the lead flow became quite consistent. Social Bloom takes care of our top of the funnel outbound prospecting Review collected by and hosted on G2.com.

The first week started a little bit slowly since our list of target audiences was not too accurate initially, which resulted in the fact that we received not so many responses for the first email sequences. There was a need for a few zoom meetings in order to correct this problem. It is likely that if we had provided more detailed information at the beginning, this would not have happened. Review collected by and hosted on G2.com.

The best part about this is that the quality of the meetings they arrange is superb. We had hired them to arrange our outbound so that we did not need to have a large SDR team internally. They do a great job in qualifying our prospects so that we do not have to waste hours looking for leads on LinkedIn. Review collected by and hosted on G2.com.

Sales of IT services could prove to be challenging at the beginning, thus for the first few weeks the process was rather slow, because we had to modify the initial email templates to make them sound more natural to our prospects. But after we did this, everything works like a charm. Review collected by and hosted on G2.com.

We hired them for appointment setting and lead generation for B2B. We deal with one specific representative, and I want to write her name but, I didn't get his permission, so I kept the name withheld. If she sees this feedback and gives me permission, I will edit it later. It seems as though she is an intrinsic member of our company’s team. She manages all of the processes related to building of lists, cold calling, and lead qualification. When it comes to qualified leads, she manages to schedule the meetings with them, and our internal team works with them further regarding the discovery and proposals. The aspect I find most impressive about her is her personal approach to things since she is the first contact the prospects have with our company, and she manages to make it perfect. Additionally, she provides us with feedback from her phone calls. Review collected by and hosted on G2.com.

There are not any major complaints here either. Like in any other cold outbound operation, the outcomes may always vary in accordance with the market and time of conducting. The only thing is that during the first month or two, some back-and-forth work was required to see what works and where to target. It is a regular practice for outbound operations, but one should be ready to change his or her approach according to their feedback. Review collected by and hosted on G2.com.

We called them in to assist us in building our enterprise pipeline within the UKI and EMEA regions, and to be frank, I was pleasantly surprised at how quickly they got up to speed. They began to make an impact within a week's time. They make thousands of outbound calls each week for us. Up to now, they have secured ten good meetings for our internal team, two of which are close to closing. They even helped us penetrate new verticals such as UK sports clubs that were previously very difficult to enter. In addition to that, they have excellent project management skills. They prepare the call notes for each call and send it to us prior to our weekly meetings. Review collected by and hosted on G2.com.

Nothing major to be unhappy about here, but initially there was a small learning process involved with determining how best to integrate all their call note information into our CRM system without any copy and pasting. Additionally, because they were going after the EMEA and UKI regions, getting the time-zone overlap worked out in order to align our meetings took some time at first. However, it has been wonderful since then! Review collected by and hosted on G2.com.