The best thing about snipp was the helpful team we dealt with. Review collected by and hosted on G2.com.
The least thing helpufll about snipp was the distance barrier. Review collected by and hosted on G2.com.
I find that the people are overall very pleasant and looking to help however they can. Steven West in particular is an excellent contact who is passionate about delivering what you need. Review collected by and hosted on G2.com.
Although we have launched our programs on time and successfully, it hasn't been without issues, many of which seemed preventable with a little more communication from the project managers. Though I feel as if Snipp can deliver on the ask, I often feel as if it will take a degree of micromanagement to ensure execution is done properly. Review collected by and hosted on G2.com.
Hi,
Thank you for your honest review. We are sorry to hear your experience with Snipp was not the best and are working on improving our services based on your feedback. We would appreciate the opportunity to connect with you to understand and resolve the issues you are facing. Please reach out to me at john.wheeler@snipp.com so we can schedule some time to meet.
I look forward to hearing from you.
Regards,
John
Client Success Manager, Snipp Interactive
Efficiency of the team. Quick and clear answers. Review collected by and hosted on G2.com.
No possibilities for shorter delays of giftcards shipments. Review collected by and hosted on G2.com.
The Snipp team proposed some amazing concepts and programs to drive consumer engagement and trial. Once we chose our options the set-up and execution of the programs was seamless and drove successful results! Review collected by and hosted on G2.com.
I wish we had more budget to execute the remaining concepts! Review collected by and hosted on G2.com.
Account servicing c/o Anthony Aguiar is best-in-class. He leads you on the journey from ideation through to activation and is extremely helpful and knowledgeable. The platform is ideal for CPGs looking to differentiate in-store, and we had very few shopper queries on how to use microsite. Review collected by and hosted on G2.com.
Could use a workback schedule at the project outset (perhaps something formally created in Excel) to ensure that key dates are met. At program sign-off, am not always sure of when deliverables are required.
A "check list" for graphic designers working through creative assets to ensure that they are submitting all of the components needed (ex: mobile and desk top wire frames, in all languages if needed). Review collected by and hosted on G2.com.
The customer service from the Snipp team is exceptional. They are agile, responsive & solutions driven. Review collected by and hosted on G2.com.
Limitations to the current templated format of the consumer-facing website. Additional gamification elements would be welcome Review collected by and hosted on G2.com.
Snipp is knowledgeable about shopper engagement and loyalty, and has always been a great partnering in thinking through various ways to support our business and increase loyalty over time. Review collected by and hosted on G2.com.
Nothing that we dislike thus far. We are just now at a point where we will have to think about ways to enhance our offers over time. Review collected by and hosted on G2.com.
Tremendous team to work with. Great creative thinking and problem solving. Proven platform and technology. Amazing customer service. Review collected by and hosted on G2.com.
Websites look like they are straight out of 1995. Review collected by and hosted on G2.com.
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What is Snipp Customer Acquisition Retention & Engagement Platform used for?
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