What I like best about SnapInspect is how easy it is to use while still being incredibly powerful. It has streamlined our inspection process, made report generation faster, and helped our team stay organized. The platform allows us to efficiently document property conditions with photos and detailed notes, saving a significant amount of time. I also have to mention George, who has been awesome to work with. He is always responsive, knowledgeable, and genuinely invested in helping us succeed with the software. Review collected by and hosted on G2.com.

There isn't much to dislike about SnapInspect. Like any software, there can be a small learning curve when first implementing it, but the support team, especially George, makes the onboarding process smooth and easy. Any questions or issues we've had were addressed quickly. Review collected by and hosted on G2.com.

Customization was key for our organization, since we’re not like other property management companies. Being able to tailor the platform to meet our needs has been a big help as we build out our Property Management side while also managing a continuously growing portfolio. The instant uploading notifications and performance helped those not in the field see exactly what was going on from the inspectors perspective. The entire process from start to finish was exceptional! White glove service indeed! From Richard helping us figure out if snap inspect was the right company for us to work with and walking us through the trial period to James and George with us every step of the way, making sure we fully understood every aspect and all that snap inspect had to offer for us. Integration was simply enough and the features within the dashboard made tedious work simplified like with 2 inspectors being able to work on the same inspection to save on time and cover more ground. Review collected by and hosted on G2.com.

Nothing that I can think of, if we every had a question or did not like something, the team was able to find an alternative solution for us. Review collected by and hosted on G2.com.

The biggest standout for me was the customer support and partnership. We had a pretty significant enterprise rollout with a lot of moving pieces, and the SnapInspect team was responsive, flexible, and genuinely invested in helping us get it right. The platform itself is easy to navigate and gives us a lot of flexibility around inspections, templates, reporting, and different user groups.

Special shoutout to Talia and George, who were absolute rockstars throughout the entire process. They didn't just feel like vendors supporting a launch. They became true partners to our team and made what could have been a very complicated transition much easier to navigate. Review collected by and hosted on G2.com.

Like any large implementation, we ran into a few things that required some extra problem-solving, particularly as we worked through access, historical data, roles, and some of our more unique business requirements. That said, what impressed me was how willing the SnapInspect team was to work through those challenges with us instead of simply telling us something couldn't be done.

There are certainly opportunities to continue making enterprise administration and support even more seamless, but our overall experience was overwhelmingly positive. Review collected by and hosted on G2.com.

The ease of use all around. Our field inspectors love the app and the setup on the backend is incredibly straightforward and easy to make changes too, especially with SnapInspect's onboarding process. Review collected by and hosted on G2.com.

It would be nice if when the photos save to the g-drive with the integration if they could have the unit referenced in the file name of the photo, since there are multiple inspections done in one day for one property (asset) and we don't easily know what photos go to which unit, so saving them to the drive is not helpful as of now. Review collected by and hosted on G2.com.

The ability of customization and the flat rate monthly cost structure with no long term contracts are both very appealing. I really like the ability to create the inspection forms easily and to fit my needs exactly Review collected by and hosted on G2.com.

The analytics are a bit challenging to figure out. I am sure that I can improve the way the analytics are set up over time, but it is a bit difficult to get the analytics summary tables to reflect the way I want it to. Review collected by and hosted on G2.com.

The sales and onboarding/training teams are great. Rudi and George were very informative, patient, and quick to offer suggestions based on our specific use to help us streamline things. Also, they were able to have small tweaks made to our version of SnapInspect to make our specific use case very efficient. From my initial experience, the app is very user friendly in the field. The app performs well in the field, and the ability to use it offline and then upload an entire set of inspections when back in range of WiFi is very useful! Review collected by and hosted on G2.com.

Nothing so far. Any issues we ran into, mostly user error on our side, were quickly explained and remedied by support staff. Review collected by and hosted on G2.com.

The customer service has been next level. Everything we have needed they have helped with and found solutions. The software it self has been a benefit to us in that we are able to have a place to do inspections with video, pictures and comments. This has enhanced our performance because of the speed and quality of the software. Instead of using 3 platforms we now are able to do it all in one platform. Plus the quality of the videos and pictures are higher level than other platforms. The interface is easy to work with and is very intuitive. We were able to integrate it with Appfolio which has saved us time and energy. Thank you SnapInspect! Review collected by and hosted on G2.com.

There is nothing in particular that I disliked. Learning a new product takes time but SnapInspect itself has been great. Review collected by and hosted on G2.com.

Ease of use, customer support, product platform, flexibility. Review collected by and hosted on G2.com.

It was challenging working on a New Zealand form of contract. There should be a USA form to use and get around legal fees to negotiate out the unnecessary terms. Review collected by and hosted on G2.com.

From the perspective of what I do, their software and process literally saves me HOURS per inspection per client.

From the support perspective, they are very quick and efficient at getting me moving as I learn how to best utilize their program. Review collected by and hosted on G2.com.

I honestly can’t think of anything. Up to this point they have been truly amazing. Their people make the difference. I really mean that…

George, Talia and Vicki to be specific. SnapInspect would not be as valuable to me without them. Review collected by and hosted on G2.com.

The three most valuable features - site maps with mark up feature, geolocated photos, and autosaving reports to our internal server. The sitemap feature and the ability to mark up and include geolocated photos simplifies communication both internally and externally for more timely and accurate resolution of issues. The upload of photos not taken directly in the inspection ap was more efficient than other applications. Additionally, I value how the auto-saving feature for reports making information easier to access on our local systems. Review collected by and hosted on G2.com.

How our OneDrive is set up and communicates with SnapInspect could be better. This required more intensive assistance from our IT team that we did not explore as part of the pilot program. Review collected by and hosted on G2.com.