SMS Storetraffic T.M.A.S. Reviews & Product Details

I mainly use T.M.A.S. for managing access to our nightclub. It's quite helpful for keeping track of the number of patrons. I like the accuracy and the support from the company. The initial setup was very easy. Review collected by and hosted on G2.com.

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The team over there are extremely knowledgeable and efficient. I had 5 traffic counter calibrations done in one hour by a very skilled Mike V. over there! The Shopify POS integration is a nice touch. Review collected by and hosted on G2.com.

The solutions to mount the traffic counters are generic and third party. Our team is pretty handy so we manage but a streamlined telescoping mount would speed things up. Review collected by and hosted on G2.com.

This is such a wonderful tool! It allows us to track how many people enter our store, identify the days with the most traffic, and use that information to plan sales and marketing efforts more effectively. It was incredibly easy to set up, and the customer service team has been so helpful and responsive every step of the way. As a result, our thrift store can increase funding, which directly supports our teen center and helps us better serve the local community. Review collected by and hosted on G2.com.

It would be helpful for the PEARL to keep track of data for a longer amount of time. However, our business has created an Excel doc to make sure we always have these numbers. Review collected by and hosted on G2.com.

We consistently receive reliable, accurate data on foot traffic in our store, which means we can calculate our true conversion rate with confidence. With that insight, we’re able to make better-informed decisions about displays, staffing, and other day-to-day operational choices. Review collected by and hosted on G2.com.

There are many reports included in the subscription package that we don’t have a use for. I’d prefer a simpler subscription option that provides only traffic data. We already have our own way of interpreting that data in relation to our sales. Review collected by and hosted on G2.com.

I'm in a new director position and couldn't figure out why our T.M.A.S. data wasn't showing up. Sayantani not only found out why and helped me fix it, but offered to schedule a time to train me on reports to help meet my goals for our library and use of the software. She has stayed in communication with me through other, self-created issues. She's very patient, helpful, and understanding when helping me work through this learning curve. The software is great for helping me find out peak hours, hours we may need to adjust, most use areas of the library, and scheduling needs. I use the reports every day and highly recommend it. Review collected by and hosted on G2.com.

I don't like that one of my employees was able to delete two of our devices, but that's my fault because Sayantani asked if I wanted to adjust users' access. I should've deleted all other accounts then. Review collected by and hosted on G2.com.

We were looking for a traffic counter for our store and found T.M.A.S Traffic Counter, a Canadian company based in Montreal. We were hesitant at first but decided to give them a try.

Product Selection:

We ordered the 3D Scope II camera. Before ordering, we had demo meetings with their sales team. The sales representative was knowledgeable, polite, and answered all our questions. We took a month to decide, and the representative wasn’t pushy at all. In fact, they encouraged us to take our time. They were always available to address our questions and concerns.

Product Installation:

The product arrived quickly via UPS. A tech support person guided us through the installation and configuration process virtually. We had a small issue where the equipment wasn’t connecting properly. They sent a replacement within a week. We installed the new equipment, and it’s been working perfectly for the past 8 months. The tech team followed up after the initial setup. They provided a UPS return label for the faulty equipment, and the return process was hassle-free with no cost to us.

Customer Care:

Soon after installation, their customer care team reached out. A representative set up an initial call and walked us through the setup, app installation, reports, and other features. She helped us set up weekly and monthly reports. A month later, she followed up again and showed us more advanced features. Six months later, she checked in again and offered continued support.

Technical Support:

Three months after installation, we had an overcounting issue. We contacted technical support, got connected within minutes, and the issue was fixed in less than three business days. It was just a minor configuration problem. We’re really impressed with the whole experience, especially since this was our first time using a traffic counter and dealing with T.M.A.S. The team handled everything virtually with minimal disruption.

Summary: Great product, excellent team, and amazing customer support. We highly recommend T.M.A.S Traffic Counter and will continue to work with them for our business. Review collected by and hosted on G2.com.

It will be great if they partner with local technicians just in case if someone needs help with installation or configuration. Not everyone is tech savvy so it will be great help for small businesses who doesn't have resources to get these things done. Review collected by and hosted on G2.com.

Customer service is always available. I can always rely on Sayatani. Review collected by and hosted on G2.com.

The batteries keep running low. It requires specific batteries. Review collected by and hosted on G2.com.

I like that I can get an accurate count of adults and children with T.M.A.S. It was extremely easy to set up, and our in-store staff managed it without needing outside professional help. Review collected by and hosted on G2.com.

The reporting feature is a little bit awkward and difficult, but accurate. Review collected by and hosted on G2.com.

The reporting is very valuable to our goals in reporting which is going to help us drive more better decisions. Review collected by and hosted on G2.com.

Unfortunately I haven't used it long enough to discover any roadblocks Review collected by and hosted on G2.com.

TMAS was easy to install, and the configuration was via a phone meeting. Training was via a video session, which was easy and educational. There is a good library of self-help tools. Review collected by and hosted on G2.com.

The data interface is somewhat cluttered and a little overwhelming. Review collected by and hosted on G2.com.