---
title: SmoothWeb Reviews
meta_title: 'SmoothWeb Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SmoothWeb works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2025-08-27'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# SmoothWeb Reviews
**Vendor:** SmoothWeb  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About SmoothWeb
Innovative engagement between brand and customer Live interaction, data capture and customer profiling Drive incremental sales in physical environments




## SmoothWeb Reviews
  ### 1. Great application

**Rating:** 3.5/5.0 stars

**Reviewed by:** Peter F. | ICT Technician, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 16, 2024

**What do you like best about SmoothWeb?**

Easy to use interface, great customer support and good value for money

**What do you dislike about SmoothWeb?**

No downsides which i can think of at the moment

**What problems is SmoothWeb solving and how is that benefiting you?**

Chatbot is configured to help reduce the tickets we face on a day to day basis



- [View SmoothWeb pricing details and edition comparison](https://www.g2.com/products/smoothweb/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+06%3A52%3A23+-0500&secure%5Bsession_id%5D=53963fc5-113e-4825-a115-a2ecdeea6f08&secure%5Btoken%5D=0ae53fc7d3c1b8267138ae38e8054d772f7d2bdc6775559ea8b8e1a83d292b08&format=llm_user)

## SmoothWeb Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

## Top SmoothWeb Alternatives
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