--- title: Smily (ex BookingSync) Reviews meta_title: 'Smily (ex BookingSync) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Smily (ex BookingSync) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 26 scale: '5' date_modified: '2026-10-25' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

Smily (ex BookingSync) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users benefit from the ease of use of Smily, which has significantly improved revenue for their businesses. (1 mentions)
Users commend the revenue optimization capabilities of Smily, significantly enhancing their agency's profitability over time. (1 mentions)
Users note the mobile accessibility issues due to the app's slow development and missing functions. (1 mentions)

Top Pros or Advantages of Smily (ex BookingSync)

Top Cons or Disadvantages of Smily (ex BookingSync)

Smily (ex BookingSync) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Smily (ex BookingSync), and what problem is it built to solve?

Smily is an all-in-one vacation rental software platform for professional property managers and agencies. It brings property and channel management, direct bookings, payments, and guest messaging together.

What languages does Smily (ex BookingSync) support?

Smily supports 2 languages: English and French.

What company sizes and industries is Smily (ex BookingSync) the best fit for?

Smily appears most aligned with smaller businesses in hospitality, real estate, and travel and leisure. The strongest company-size and industry segments are:
  • Small businesses, especially organizations with 50 or fewer employees
  • Mid-market businesses
  • Hospitality
  • Real estate, including commercial real estate
  • Leisure, Travel & Tourism

What customer support options does Smily (ex BookingSync) provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and self-service resources such as a knowledge base. Users describe helpful, responsive support and effective onboarding, although experiences can vary and complex issues may take longer to resolve.

What features or capabilities could make Smily (ex BookingSync) even more useful?

Smily could be more useful with stronger reporting and more ways to manage work across multiple properties. Improvements users would value include:
  • More detailed reporting, analytics, and customizable dashboards
  • More built-in automation and bulk editing for changes across properties
  • A more streamlined interface, with improved inbox assignment and owner-facing tools

Smily (ex BookingSync) Reviews (26)

Reviews

Smily (ex BookingSync) Reviews (26)

4.5
26 reviews
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Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Amazing"
4.5/5
What do you like best about Smily (ex BookingSync)?

It is interesting in the easy that is to use the platform, as well is very interactive. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

As of the moment, nothing, it was my first time, and so far it was good, even though, I do not have an account yet. Review collected by and hosted on G2.com.

François L.
FL
François L.
Chief Technology Officer
Mid-Market (51-1000 emp.)
"Very good software and strong partner"
5/5
What do you like best about Smily (ex BookingSync)?

Very good and easy to integrate software in the vacation rental industry.

The team is also very helpful and responsive.

One of the most exhaustive PMS available on the market. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Performance slowness after several hundreds of properties on one account. Review collected by and hosted on G2.com.

Verified User in Real Estate
ER
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"good software but to slow of a support -cant fix a big problem for over 3 weeks."
3.5/5
What do you like best about Smily (ex BookingSync)?

fast respond in support issues available in documentations, The software works well, it integrates with main portals. very good open API Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

we have over 100 apartments in bookingsync and support is bigger problems takes way too long to fix things. it's very hard to run a professional business with the support that cant fix something for over 3 weeks. There is no phone number, you can only open a ticket. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"You get what you pay for"
1.5/5
What do you like best about Smily (ex BookingSync)?

We are able to organize ourselves by customer and property. Finding the information you need is easy. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

What I really dislike is how unintuitive this product is. The didn't build it in a way where all the information you add to it connects together so you're constantly switching tabs to get what you need. All the time you spend switching tabs constantly is a waste of valuable time and overcomplicates simple tasks. Review collected by and hosted on G2.com.

André L.
AL
André L.
Partner & Manager
Hospitality
Small-Business (50 or fewer emp.)
"BookingSync was a lifesaver"
4.5/5
What do you like best about Smily (ex BookingSync)?

BookingSync was a lifesaver for my small business and for me especially as the one responsible for the reservations. We searched endlessly for a way to automate our procedures with two goals in mind: do not break the bank and keep it simple. Well... That's BookingSync in a nutshell! It does what we need it to do while keeping it simple to use and effective! Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Still some features missing but I say this carefully because one of the things I like the most about this product is they only advance with certainty and a focus on stability, and that's great! Review collected by and hosted on G2.com.

AH
Antonio H.
Co Founder & CEO
Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Reliable tool characterized for its simplicity"
4.5/5
What do you like best about Smily (ex BookingSync)?

After many trials we decided to collaborate with BookingSync. A reliable tool characterized for its simplicity, usability and efficiency, supported by a dedicated customer care. A main pillar that helped us to jump from 60 to 150 properties in 2 years. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Any big issues, Possibilities to develope as other competitors owners directories and trouble system. Any of them has it Review collected by and hosted on G2.com.