--- title: Smily (ex BookingSync) Reviews meta_title: 'Smily (ex BookingSync) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Smily (ex BookingSync) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 26 scale: '5' date_modified: '2026-10-25' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

Smily (ex BookingSync) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users benefit from the ease of use of Smily, which has significantly improved revenue for their businesses. (1 mentions)
Users commend the revenue optimization capabilities of Smily, significantly enhancing their agency's profitability over time. (1 mentions)
Users note the mobile accessibility issues due to the app's slow development and missing functions. (1 mentions)

Top Pros or Advantages of Smily (ex BookingSync)

1. Ease of Use
Users benefit from the ease of use of Smily, which has significantly improved revenue for their businesses.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A user friendly UI and a very dedicated team"

What do you like about Smily (ex BookingSync)?

The software is very easy to get to understand and its features allowed a major improvement in revenue for our real estate agency over the past 5 year

2. Revenue Optimization
Users commend the revenue optimization capabilities of Smily, significantly enhancing their agency's profitability over time.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A user friendly UI and a very dedicated team"

What do you like about Smily (ex BookingSync)?

The software is very easy to get to understand and its features allowed a major improvement in revenue for our real estate agency over the past 5 year

Top Cons or Disadvantages of Smily (ex BookingSync)

1. Mobile Accessibility
Users note the mobile accessibility issues due to the app's slow development and missing functions.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A user friendly UI and a very dedicated team"

What do you dislike about Smily (ex BookingSync)?

Only one drawback: The mobile app took a long time to be developed and still lacks some functions

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Smily (ex BookingSync) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Smily (ex BookingSync), and what problem is it built to solve?

Smily is an all-in-one vacation rental software platform for professional property managers and agencies. It brings property and channel management, direct bookings, payments, and guest messaging together.

What languages does Smily (ex BookingSync) support?

Smily supports 2 languages: English and French.

What company sizes and industries is Smily (ex BookingSync) the best fit for?

Smily appears most aligned with smaller businesses in hospitality, real estate, and travel and leisure. The strongest company-size and industry segments are:
  • Small businesses, especially organizations with 50 or fewer employees
  • Mid-market businesses
  • Hospitality
  • Real estate, including commercial real estate
  • Leisure, Travel & Tourism

What customer support options does Smily (ex BookingSync) provide, and how do users find the overall support experience?

Support is available through email/help desk, chat, and self-service resources such as a knowledge base. Users describe helpful, responsive support and effective onboarding, although experiences can vary and complex issues may take longer to resolve.

What features or capabilities could make Smily (ex BookingSync) even more useful?

Smily could be more useful with stronger reporting and more ways to manage work across multiple properties. Improvements users would value include:
  • More detailed reporting, analytics, and customizable dashboards
  • More built-in automation and bulk editing for changes across properties
  • A more streamlined interface, with improved inbox assignment and owner-facing tools

Smily (ex BookingSync) Reviews (26)

Reviews

Smily (ex BookingSync) Reviews (26)

4.5
26 reviews
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Anders I.
AI
Anders I.
Owner
Small-Business (50 or fewer emp.)
"Seamless Integrations, Powerful Automation, and Fast Support"
4.5/5
What do you like best about Smily (ex BookingSync)?

Integration with Airbnb, Wheelhouse, etc.

The possibilities for rules for pricing, fees, etc.

The possibilities to customize your own messages that are automatically sent to guests, to owners, to our team.

Fast and professional support. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Some features, such as Tasks and Inbox, are immature and not (yet) useful for us. Too primitive. Review collected by and hosted on G2.com.

Florian F.
FF
Florian F.
Directeur
Small-Business (50 or fewer emp.)
"Top performance and very efficient online booking integrations"
5/5
What do you like best about Smily (ex BookingSync)?

The performance of the tool, the ease of communication, the implementation of online booking platforms, the applications that can be connected to it Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Nothing, maybe the site's ergonomics but it's changing for the better. Review collected by and hosted on G2.com.

pierre d.
PD
pierre d.
Director
Mid-Market (51-1000 emp.)
"Best-in-Class OTA API Connection, Very User-Friendly"
4/5
What do you like best about Smily (ex BookingSync)?

Actually, this is the best API connection with the main OTA. It’s also very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

It needs some improvement regarding owner access and the accounting reports. Review collected by and hosted on G2.com.

Manon C.
MC
Manon C.
Gérante
Small-Business (50 or fewer emp.)
"User-friendly and responsive platform"
5/5
What do you like best about Smily (ex BookingSync)?

User-friendly, with good connectivity on the platform. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

After using several PMS, the only thing we could say concerns the platform intended for our owners. Review collected by and hosted on G2.com.

Eric B.
EB
Eric B.
Founder
Small-Business (50 or fewer emp.)
"Unique Rate Rules and a Clean, Well-Documented API That Drive Profit"
5/5
What do you like best about Smily (ex BookingSync)?

As a revenue manager, I love the unique rate rules and restrictions that enable more profit, like charge at least if available rules. Because I develop custom tools for more profits, I love the clean and well documented API. And now, I am impatient to use the Smily MCP Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

I look forward to whatsapp in the unified inbox. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Incredibly User-Friendly Platform with an Easy-to-Use Control Panel"
5/5
What do you like best about Smily (ex BookingSync)?

The platform is incredibly user-friendly, and their control panel makes it easy to work with Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

After all those years we did not find any negative point Review collected by and hosted on G2.com.

MS
Marine S.
66000
Small-Business (50 or fewer emp.)
"BookingSync, the tool that transformed my management"
4.5/5
What do you like best about Smily (ex BookingSync)?

What I appreciated most about BookingSync was the ease of use, facilitated by the onboarding teams. The centralization of listings is a real asset: no need to recreate a listing on Booking and then on Airbnb, everything is automatically distributed. The management of reservations and payments is also optimized, and the support is always responsive. Result: a considerable time saving and a more professional image of my business. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Initially, I had some concerns about the ease of use and the cost might seem like a barrier, but eventually, the learning process turned out to be simple, and the software's efficiency more than compensates for the investment. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"A user friendly UI and a very dedicated team"
5/5
What do you like best about Smily (ex BookingSync)?

The software is very easy to get to understand and its features allowed a major improvement in revenue for our real estate agency over the past 5 years we be been using it Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Only one drawback: The mobile app took a long time to be developed and still lacks some functions Review collected by and hosted on G2.com.

Dharmdeep s.
DS
Dharmdeep s.
Project Manager
Small-Business (50 or fewer emp.)
"I tried it first time and find it good but yet most of development required"
4/5
What do you like best about Smily (ex BookingSync)?

I have two properties in two different cities and I started using booking sync to manage my properties whether giving them on rent or daily like the air bnb. It is a very good software available in the market for the rental vacation industry.

Another good thing is its comprehensive documentation which helps user to integrate this easily with their systems. Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

The system is not super fast in a way when we compare it to other marker competitors. Previously I was an active user of AirBnB. Also, the support system is very slow. Last but not least I find the user journey who visits for the first time on the platform is not easy, with too many tabs and clicks involved. Review collected by and hosted on G2.com.

MM
Michel M.
CEO
Small-Business (50 or fewer emp.)
"BookingSync Experience"
4.5/5
What do you like best about Smily (ex BookingSync)?

Using BookingSync software: Ease and comprehensiveness of software functions Review collected by and hosted on G2.com.

What do you dislike about Smily (ex BookingSync)?

Nothing to dislike. All was working well. Review collected by and hosted on G2.com.
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