Name: SmartSites
Rating: 4.9 (262 reviews)

SmartSites Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the responsive communication of SmartSites, enhancing collaboration and optimizing project performance effectively. (20 mentions)

Customers praise the responsive and knowledgeable support from SmartSites, enhancing project performance and campaign success. (18 mentions)

Users find SmartSites' team to be responsive and helpful, providing excellent support and strategic guidance throughout projects. (16 mentions)

Users value the expertise of SmartSites’ team, appreciating their proactive strategies and ability to drive results. (15 mentions)

Users commend SmartSites for their exceptional response time, noting proactive team members who optimize performance and assist promptly. (14 mentions)

Users experience communication issues due to coordination gaps among teams, leading to slower-than-expected project timelines. (12 mentions)

Users report that the slow response time can hinder project timelines, despite good communication from the SmartSites team. (9 mentions)

Users find the inefficiency in response and development times to be disappointing, impacting their overall experience. (6 mentions)

Users report poor customer support, noting slow email responses and unprofessional account management affecting their overall experience. (6 mentions)

Users report slow performance in email responses and project turnaround times, despite good communication from the SmartSites team. (6 mentions)

5 Pros or Advantages of SmartSites

1. Communication

Users commend the responsive communication of SmartSites, enhancing collaboration and optimizing project performance effectively.

See 20 mentions

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ashlyn m.

Mid-Market (51-1000 emp.)

4.5/5

"Results-Driven PPC Partner"

What do you like about SmartSites?

Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan

Kirk E.

Small-Business (50 or fewer emp.)

5.0/5

"Brandi P and Mike A are excellent!"

What do you like about SmartSites?

I have been working with SEO companies since 2016, and I cannot recommend Smartsites highly enough(particularly Brandi and Mike A) to handle your SEO

2. Customer Support

Customers praise the responsive and knowledgeable support from SmartSites, enhancing project performance and campaign success.

See 18 mentions

See Related User Reviews

ashlyn m.

Mid-Market (51-1000 emp.)

4.5/5

"Results-Driven PPC Partner"

What do you like about SmartSites?

Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Punctual, Professional Support with Industry-Leading Expertise"

What do you like about SmartSites?

Punctual, professional with industry leading expertise and account support.

3. Helpful

Users find SmartSites' team to be responsive and helpful, providing excellent support and strategic guidance throughout projects.

See 16 mentions

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Paul W.

Small-Business (50 or fewer emp.)

5.0/5

"Great Social Media Management"

What do you like about SmartSites?

They take time to learn about your business

ashlyn m.

Mid-Market (51-1000 emp.)

4.5/5

"Results-Driven PPC Partner"

What do you like about SmartSites?

Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan

4. Expertise

Users value the expertise of SmartSites’ team, appreciating their proactive strategies and ability to drive results.

See 15 mentions

See Related User Reviews

ashlyn m.

Mid-Market (51-1000 emp.)

4.5/5

"Results-Driven PPC Partner"

What do you like about SmartSites?

Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan

Nick B.

5.0/5

"Skyrocketed Our Lead Generation with Effective PPC"

What do you like about SmartSites?

I appreciate SmartSites for their expertise in paid advertising and their ability to improve traffic and lead generation. I find their management of t

5. Response Time

Users commend SmartSites for their exceptional response time, noting proactive team members who optimize performance and assist promptly.

See 14 mentions

See Related User Reviews

ashlyn m.

Mid-Market (51-1000 emp.)

4.5/5

"Results-Driven PPC Partner"

What do you like about SmartSites?

Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan

Kirk E.

Small-Business (50 or fewer emp.)

5.0/5

"Brandi P and Mike A are excellent!"

What do you like about SmartSites?

I have been working with SEO companies since 2016, and I cannot recommend Smartsites highly enough(particularly Brandi and Mike A) to handle your SEO

5 Cons or Disadvantages of SmartSites

1. Communication Issues

Users experience communication issues due to coordination gaps among teams, leading to slower-than-expected project timelines.

See 12 mentions

See Related User Reviews

Nick B.

5.0/5

"Skyrocketed Our Lead Generation with Effective PPC"

What do you dislike about SmartSites?

Email response could be faster

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid Deliverables with Room for Improvement."

What do you dislike about SmartSites?

Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications.

2. Slow Response Time

Users report that the slow response time can hinder project timelines, despite good communication from the SmartSites team.

See 9 mentions

See Related User Reviews

Nick B.

5.0/5

"Skyrocketed Our Lead Generation with Effective PPC"

What do you dislike about SmartSites?

Email response could be faster

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid Deliverables with Room for Improvement."

What do you dislike about SmartSites?

Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications.

3. Inefficiency

Users find the inefficiency in response and development times to be disappointing, impacting their overall experience.

See 6 mentions

See Related User Reviews

Nick B.

5.0/5

"Skyrocketed Our Lead Generation with Effective PPC"

What do you dislike about SmartSites?

Email response could be faster

Andres M.

Small-Business (50 or fewer emp.)

5.0/5

"great service, great communication and thus great outcome"

What do you dislike about SmartSites?

maybe they can be a little faster completing some tasks

4. Poor Customer Support

Users report poor customer support, noting slow email responses and unprofessional account management affecting their overall experience.

See 6 mentions

See Related User Reviews

Nick B.

5.0/5

"Skyrocketed Our Lead Generation with Effective PPC"

What do you dislike about SmartSites?

Email response could be faster

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"They helped with me with google ads and PPC and gave outstanding results. Highly recommend!"

What do you dislike about SmartSites?

They can improve their response rates and follow ups.

5. Slow Performance

Users report slow performance in email responses and project turnaround times, despite good communication from the SmartSites team.

See 6 mentions

See Related User Reviews

Nick B.

5.0/5

"Skyrocketed Our Lead Generation with Effective PPC"

What do you dislike about SmartSites?

Email response could be faster

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid Deliverables with Room for Improvement."

What do you dislike about SmartSites?

Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications.

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Jason C.

Graphic Designer, Photography and Marketing, IT Support, Social Media Marketing

Mid-Market (51-1000 emp.)

10/19/2026

"Anthony Escobar and Isaah Nabers Made the Experience 100%"

5/5

What do you like best about SmartSites?

Anthony Escobar and Isaah Nabers 100% The two of them are the reason we are with SmartSites years later Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

Wished they lived closer so we could take them to lunch lol Review collected by and hosted on G2.com.

Recommendations to others considering SmartSites:

I would highly recommend SmartSites to any business looking to grow through PPC and e-commerce. They’re knowledgeable, responsive, and focused on results rather than just activity. They take the time to understand your goals and build a strategy around them, and they communicate clearly every step of the way. If you’re looking for a digital marketing partner who will treat your business like their own, SmartSites is a great choice. Review collected by and hosted on G2.com.

What problems is SmartSites solving and how is that benefiting you?

SmartSites has been instrumental in growing AMD’s PPC and e-commerce lead generation. Before working with them, we needed a partner who could manage our paid campaigns strategically and turn that traffic into real, qualified leads and sales. Anthony Escobar and Isaah Nabers in particular have been outstanding. They took the time to understand our business, built and optimized campaigns that consistently perform, and are always quick to respond with ideas and solutions. Thanks to their work, we’ve seen stronger lead flow, better return on our ad spend, and a more effective online store. They’ve become a true extension of our team, and their efforts have played a major role in AMD’s success Review collected by and hosted on G2.com.

Gary D.

Founder

Small-Business (50 or fewer emp.)

9/19/2026

"Outstanding Value and Creative Expertise"

5/5

What do you like best about SmartSites?

I like SmartSites for their excellent value for money and outstanding reviews. Their team doesn't push sales in initial meetings, which is refreshing. They excel in SEO and Meta ads, significantly improving my return on ad spend and organic search rankings. The creative and optimized Meta ads have increased my site traffic and web sales. I appreciate their work on our Wix e-commerce store, especially with SEO optimization and the use of plugins like Quizell and Fera reviews. SmartSites' attention to detail, creative ideas, and responsiveness make them a great partner, as they are always accessible and solution-oriented. Our account managers Dylan Lopez and Dylan Scheckwitz are extremely knowledgeable, responsive and great partners for our team. Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

I haven't found anything that we dislike Review collected by and hosted on G2.com.

Ali M.

Mid-Market (51-1000 emp.)

10/8/2026

"Exceptional Account Support That Helps Us Grow"

5/5

What do you like best about SmartSites?

Peter, our account rep, was very helpful from the beginning of our relationship. He helped to explain where we are at, and the paths to get us to a more optimized state. We appreciate his support of our growth efforts. Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

At this time, there is not much I would change about the firm. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSites:

Our interaction with the firm has been positive thus far, I would envision that others would find their strategic and tactical support beneficial to their paid media efforts. Review collected by and hosted on G2.com.

What problems is SmartSites solving and how is that benefiting you?

SmartSites is helping us with our paid media efforts which is an important part of our growth as a firm. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

7/23/2026

"Exceptional Service, Feels Like Part of Our Team"

5/5

What do you like best about SmartSites?

I really appreciate how SmartSites helps us scale our Google Ads and Bing Ads while improving our return on ad spend. Their fast delivery and proactive approach, often suggesting beneficial things I hadn't requested, really stand out. It feels like they're part of the internal team rather than an external agency, which is a refreshing experience compared to other agencies I've worked with before. Their expertise has allowed us to reach levels we couldn't achieve on our own. Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

They've exceeded all my expectations, I can't think of any. Review collected by and hosted on G2.com.

Woodie A.

Solution Sales

Mid-Market (51-1000 emp.)

3/3/2026

"Outstanding Flexibility with Stellar Support"

5/5

What do you like best about SmartSites?

SmartSites stood out as the superior choice because they were willing to be flexible and listen to our ideas, goals, and desires without fitting us into a pre-built system. They are helping us freshen up our website with SEO goals in mind by implementing changes based on our research. Our project manager Drew is outstanding at organizing our relationship and keeping everything moving forward, which has been invaluable given the complex technical issues we faced at the start. Drew and his team addressed and overcame each challenge in a timely manner and managed to get the plugins to our website running smoothly and efficiently. What I like most is that they LISTEN! Drew is open to the newest ideas from events we attend, demonstrating that SmartSites is a partner in optimizing our online presence by implementing current best practices. I am delighted with SmartSites and our exceptional project manager Drew. Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

I don't have anything to share for this field. Review collected by and hosted on G2.com.

Erin G.

Marketing Manager

Small-Business (50 or fewer emp.)

7/8/2026

"Clear, Efficient Optimizations for Our Digital Ads"

5/5

What do you like best about SmartSites?

Clear and efficient optimizations to our digital ads! Peter is great at tailoring information to our team's needs and questions Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

Not much to dislike about SmartSite ... N/A Review collected by and hosted on G2.com.

Recommendations to others considering SmartSites:

Highly recommend using SmartSites for help on your ads. It's been great to clean up our account to create more efficiency and accurate tracking for each of our campaigns. Review collected by and hosted on G2.com.

What problems is SmartSites solving and how is that benefiting you?

Peter and the SS team has been a great help to our PPC efforts (GA campaigns). We have already seen improvements and increased CVR for our lead gen efforts! Review collected by and hosted on G2.com.

Sovereign M.

Small-Business (50 or fewer emp.)

7/6/2026

"Great choice for marketing and consulting help"

5/5

What do you like best about SmartSites?

Emily Noble has been so kind and patient with us. She has really taken all the guesswork out of marketing! Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

Google is also spotty on what they think is a lead and what isn't. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSites:

Emily Noble has been the best thing about SmartSites for us! Highly recommend her services. Review collected by and hosted on G2.com.

What problems is SmartSites solving and how is that benefiting you?

SmartSites is helping us navigate our google platform while also finding the best avenues to pursue in terms of marketing for our business Review collected by and hosted on G2.com.

Verified User

Mid-Market (51-1000 emp.)

7/7/2026

"SmartSites: Exceptional SEO and Web Design Partners"

5/5

What do you like best about SmartSites?

I like SmartSites for their responsiveness and communication style. They explain goals and strategies clearly, which makes everything understandable. They've helped us significantly improve our Google listing position, moving from the sixtieth to the eighteenth, and we're still climbing. Their services are five stars across the board in terms of communication, service provision, advice, and work done, and I have no complaints. I'm definitely continuing the partnership with SmartSites. Special thanks to our project manager - Emily Noble. Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

N/A Review collected by and hosted on G2.com.

Paul W.

Director of Ecommerce and Marketing

Small-Business (50 or fewer emp.)

8/7/2025

"Great Social Media Management"

5/5

What do you like best about SmartSites?

They take time to learn about your business Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

Smart Sites has been great so far no negatives Review collected by and hosted on G2.com.

Recommendations to others considering SmartSites:

★★★★★

Working with the social media management team at SmartSites has been an outstanding experience. From strategy to execution, their team is proactive, creative, and incredibly responsive. They took the time to understand our brand voice and goals, then delivered content and campaigns that genuinely elevated our online presence and engagement.

A special shoutout to Alexandra, our account manager, for her exceptional support. She’s organized, communicative, and always one step ahead—making the entire process smooth and stress-free. Her attention to detail and commitment to results truly set the bar high.

If you’re looking for a social media partner that delivers real value and top-tier service, SmartSites is the team to trust. Review collected by and hosted on G2.com.

What problems is SmartSites solving and how is that benefiting you?

Social Media Review collected by and hosted on G2.com.

ashlyn m.

Mid-Market (51-1000 emp.)

2/21/2026

"Results-Driven PPC Partner"

4.5/5

What do you like best about SmartSites?

Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidance, and their ability to generate a steady flow of qualified leads through our PPC campaigns. Review collected by and hosted on G2.com.

What do you dislike about SmartSites?

We didn’t have any significant concerns during our engagement. Overall, the experience was positive and aligned with our goals, and we appreciated the team’s responsiveness and focus on performance. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSites:

n/a Review collected by and hosted on G2.com.

What problems is SmartSites solving and how is that benefiting you?

SmartSites helped us improve the efficiency and performance of our paid search efforts. We were looking to generate more qualified leads while maintaining clear visibility into campaign performance and ROI. Their structured, data-driven approach to campaign management and ongoing optimization led to a consistent increase in lead volume and better overall performance, which supported our broader growth goals. Review collected by and hosted on G2.com.