--- title: SmartSites Reviews meta\_title: 'SmartSites Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 259 reviews by the users' company size, role or industry to find out how SmartSites works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 259 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Creative Services url: https://www.g2.com/categories/creative-services --- ### SmartSites Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional communication** and responsiveness of SmartSites' team, enhancing their overall project experience. [(20 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1075194&qs=pros-and-cons#reviews) Users commend SmartSites for its **responsive customer support** , ensuring effective communication and proactive assistance throughout projects. [(18 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072093&qs=pros-and-cons#reviews) Users commend the **responsive and proactive support** of SmartSites, enhancing project execution and lead generation. [(16 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1074512&qs=pros-and-cons#reviews) Users value the **expertise** of SmartSites' team, appreciating their strategic guidance and commitment to performance optimization. [(15 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072513&qs=pros-and-cons#reviews) Users commend the **responsive support** from SmartSites, highlighting proactive team efforts and excellent communication throughout their projects. [(14 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1073428&qs=pros-and-cons#reviews) Users experience **communication issues** with SmartSites, leading to slower response times and extended project timelines. [(12 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072406&qs=pros-and-cons#reviews) Users find the **slow response time** challenging, as project timelines often exceed expectations despite good communication. [(9 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1070882&qs=pros-and-cons#reviews) Users note **inefficiency** in response times and long timelines for web development, impacting overall satisfaction. [(6 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1074169&qs=pros-and-cons#reviews) Users report **poor customer support** , citing slow email responses and unprofessional initial points of contact. [(6 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1069980&qs=pros-and-cons#reviews) Users note that the **slow performance** in development timelines can hinder overall project efficiency and expectations. [(6 mentions)](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072997&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SmartSites ##### 1. Communication Users highlight the **exceptional communication** and responsiveness of SmartSites' team, enhancing their overall project experience. [ See 20 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1075194&qs=pros-and-cons#reviews) See Related User Reviews AM ashlyn m. Mid-Market (51-1000 emp.) 4.5/5 "Results-Driven PPC Partner" What do you like about SmartSites? Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan KE Kirk E. Small-Business (50 or fewer emp.) 5.0/5 "Brandi P and Mike A are excellent!" What do you like about SmartSites? I have been working with SEO companies since 2016, and I cannot recommend Smartsites highly enough(particularly Brandi and Mike A) to handle your SEO ##### 2. Customer Support Users commend SmartSites for its **responsive customer support** , ensuring effective communication and proactive assistance throughout projects. [ See 18 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072093&qs=pros-and-cons#reviews) See Related User Reviews AM ashlyn m. Mid-Market (51-1000 emp.) 4.5/5 "Results-Driven PPC Partner" What do you like about SmartSites? Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") O Verified User Mid-Market (51-1000 emp.) 5.0/5 "Punctual, Professional Support with Industry-Leading Expertise" What do you like about SmartSites? Punctual, professional with industry leading expertise and account support. ##### 3. Helpful Users commend the **responsive and proactive support** of SmartSites, enhancing project execution and lead generation. [ See 16 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1074512&qs=pros-and-cons#reviews) See Related User Reviews ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Great Social Media Management" What do you like about SmartSites? They take time to learn about your business AM ashlyn m. Mid-Market (51-1000 emp.) 4.5/5 "Results-Driven PPC Partner" What do you like about SmartSites? Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan ##### 4. Expertise Users value the **expertise** of SmartSites' team, appreciating their strategic guidance and commitment to performance optimization. [ See 15 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072513&qs=pros-and-cons#reviews) See Related User Reviews AM ashlyn m. Mid-Market (51-1000 emp.) 4.5/5 "Results-Driven PPC Partner" What do you like about SmartSites? Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. 5.0/5 "Skyrocketed Our Lead Generation with Effective PPC" What do you like about SmartSites? I appreciate SmartSites for their expertise in paid advertising and their ability to improve traffic and lead generation. I find their management of t ##### 5. Response Time Users commend the **responsive support** from SmartSites, highlighting proactive team efforts and excellent communication throughout their projects. [ See 14 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1073428&qs=pros-and-cons#reviews) See Related User Reviews AM ashlyn m. Mid-Market (51-1000 emp.) 4.5/5 "Results-Driven PPC Partner" What do you like about SmartSites? Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidan KE Kirk E. Small-Business (50 or fewer emp.) 5.0/5 "Brandi P and Mike A are excellent!" What do you like about SmartSites? I have been working with SEO companies since 2016, and I cannot recommend Smartsites highly enough(particularly Brandi and Mike A) to handle your SEO ### 5 Cons or Disadvantages of SmartSites ##### 1. Communication Issues Users experience **communication issues** with SmartSites, leading to slower response times and extended project timelines. [ See 12 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072406&qs=pros-and-cons#reviews) See Related User Reviews ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. 5.0/5 "Skyrocketed Our Lead Generation with Effective PPC" What do you dislike about SmartSites? Email response could be faster ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Solid Deliverables with Room for Improvement." What do you dislike about SmartSites? Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications. ##### 2. Slow Response Time Users find the **slow response time** challenging, as project timelines often exceed expectations despite good communication. [ See 9 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1070882&qs=pros-and-cons#reviews) See Related User Reviews ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. 5.0/5 "Skyrocketed Our Lead Generation with Effective PPC" What do you dislike about SmartSites? Email response could be faster ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Solid Deliverables with Room for Improvement." What do you dislike about SmartSites? Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications. ##### 3. Inefficiency Users note **inefficiency** in response times and long timelines for web development, impacting overall satisfaction. [ See 6 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1074169&qs=pros-and-cons#reviews) See Related User Reviews ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. 5.0/5 "Skyrocketed Our Lead Generation with Effective PPC" What do you dislike about SmartSites? Email response could be faster ![Andres M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres M.") AM Andres M. Small-Business (50 or fewer emp.) 5.0/5 "great service, great communication and thus great outcome" What do you dislike about SmartSites? maybe they can be a little faster completing some tasks ##### 4. Poor Customer Support Users report **poor customer support** , citing slow email responses and unprofessional initial points of contact. [ See 6 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1069980&qs=pros-and-cons#reviews) See Related User Reviews ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. 5.0/5 "Skyrocketed Our Lead Generation with Effective PPC" What do you dislike about SmartSites? Email response could be faster ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "They helped with me with google ads and PPC and gave outstanding results. Highly recommend!" What do you dislike about SmartSites? They can improve their response rates and follow ups. ##### 5. Slow Performance Users note that the **slow performance** in development timelines can hinder overall project efficiency and expectations. [ See 6 mentions ](https://www.g2.com/products/smartsites/reviews?filters%5Bsentiment_snippet%5D=1072997&qs=pros-and-cons#reviews) See Related User Reviews ![Nick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick B.") NB Nick B. 5.0/5 "Skyrocketed Our Lead Generation with Effective PPC" What do you dislike about SmartSites? Email response could be faster ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Solid Deliverables with Room for Improvement." What do you dislike about SmartSites? Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/23/2026 "Exceptional Service, Feels Like Part of Our Team" 5/5 What do you like best about SmartSites? I really appreciate how SmartSites helps us scale our Google Ads and Bing Ads while improving our return on ad spend. Their fast delivery and proactive approach, often suggesting beneficial things I hadn't requested, really stand out. It feels like they're part of the internal team rather than an external agency, which is a refreshing experience compared to other agencies I've worked with before. Their expertise has allowed us to reach levels we couldn't achieve on our own. Review collected by and hosted on G2.com. What do you dislike about SmartSites? They've exceeded all my expectations, I can't think of any. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? I use SmartSites to scale our Google and Bing Ads, improving our return on ad spend. They deliver quickly, offer proactive solutions, and set up attribution tools. Their approach feels like an internal team, which is refreshing compared to other agencies. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Woodie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Woodie A.") WA Woodie A. Solution Sales Mid-Market (51-1000 emp.) 3/3/2026 "Outstanding Flexibility with Stellar Support" 5/5 What do you like best about SmartSites? SmartSites stood out as the superior choice because they were willing to be flexible and listen to our ideas, goals, and desires without fitting us into a pre-built system. They are helping us freshen up our website with SEO goals in mind by implementing changes based on our research. Our project manager Drew is outstanding at organizing our relationship and keeping everything moving forward, which has been invaluable given the complex technical issues we faced at the start. Drew and his team addressed and overcame each challenge in a timely manner and managed to get the plugins to our website running smoothly and efficiently. What I like most is that they LISTEN! Drew is open to the newest ideas from events we attend, demonstrating that SmartSites is a partner in optimizing our online presence by implementing current best practices. I am delighted with SmartSites and our exceptional project manager Drew. Review collected by and hosted on G2.com. What do you dislike about SmartSites? I don't have anything to share for this field. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? SmartSites helps us freshen up our website with SEO in mind, listens to our research and implements effective changes, and manages technical challenges efficiently. They get our plugins running smoothly, ensuring everything aligns with our ideas and goals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Erin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin G.") EG Erin G. Marketing Manager Small-Business (50 or fewer emp.) 7/8/2026 "Clear, Efficient Optimizations for Our Digital Ads" 5/5 What do you like best about SmartSites? Clear and efficient optimizations to our digital ads! Peter is great at tailoring information to our team's needs and questions Review collected by and hosted on G2.com. What do you dislike about SmartSites? Not much to dislike about SmartSite ... N/A Review collected by and hosted on G2.com. Recommendations to others considering SmartSites: Highly recommend using SmartSites for help on your ads. It's been great to clean up our account to create more efficiency and accurate tracking for each of our campaigns. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? Peter and the SS team has been a great help to our PPC efforts (GA campaigns). We have already seen improvements and increased CVR for our lead gen efforts! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sovereign M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sovereign M.") SM Sovereign M. Small-Business (50 or fewer emp.) 7/6/2026 "Great choice for marketing and consulting help" 5/5 What do you like best about SmartSites? Emily Noble has been so kind and patient with us. She has really taken all the guesswork out of marketing! Review collected by and hosted on G2.com. What do you dislike about SmartSites? Google is also spotty on what they think is a lead and what isn't. Review collected by and hosted on G2.com. Recommendations to others considering SmartSites: Emily Noble has been the best thing about SmartSites for us! Highly recommend her services. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? SmartSites is helping us navigate our google platform while also finding the best avenues to pursue in terms of marketing for our business Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/7/2026 "SmartSites: Exceptional SEO and Web Design Partners" 5/5 What do you like best about SmartSites? I like SmartSites for their responsiveness and communication style. They explain goals and strategies clearly, which makes everything understandable. They've helped us significantly improve our Google listing position, moving from the sixtieth to the eighteenth, and we're still climbing. Their services are five stars across the board in terms of communication, service provision, advice, and work done, and I have no complaints. I'm definitely continuing the partnership with SmartSites. Special thanks to our project manager - Emily Noble. Review collected by and hosted on G2.com. What do you dislike about SmartSites? N/A Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? Thanks to SmartSites, we've moved from the sixtieth to the eighteenth position in Google listings, steadily climbing further. Their services boost our visibility and search rankings. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 8/7/2025 "Great Social Media Management" 5/5 What do you like best about SmartSites? They take time to learn about your business Review collected by and hosted on G2.com. What do you dislike about SmartSites? Smart Sites has been great so far no negatives Review collected by and hosted on G2.com. Recommendations to others considering SmartSites: ★★★★★ Working with the social media management team at SmartSites has been an outstanding experience. From strategy to execution, their team is proactive, creative, and incredibly responsive. They took the time to understand our brand voice and goals, then delivered content and campaigns that genuinely elevated our online presence and engagement. A special shoutout to Alexandra, our account manager, for her exceptional support. She’s organized, communicative, and always one step ahead—making the entire process smooth and stress-free. Her attention to detail and commitment to results truly set the bar high. If you’re looking for a social media partner that delivers real value and top-tier service, SmartSites is the team to trust. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? Social Media Review collected by and hosted on G2.com. Show More 2/27/2026 Validated ReviewerSource: Organic AM ashlyn m. Mid-Market (51-1000 emp.) 2/21/2026 "Results-Driven PPC Partner" 4.5/5 What do you like best about SmartSites? Will and the team were responsive, proactive, and consistently focused on optimizing performance. We appreciated the clear reporting, strategic guidance, and their ability to generate a steady flow of qualified leads through our PPC campaigns. Review collected by and hosted on G2.com. What do you dislike about SmartSites? We didn’t have any significant concerns during our engagement. Overall, the experience was positive and aligned with our goals, and we appreciated the team’s responsiveness and focus on performance. Review collected by and hosted on G2.com. Recommendations to others considering SmartSites: n/a Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? SmartSites helped us improve the efficiency and performance of our paid search efforts. We were looking to generate more qualified leads while maintaining clear visibility into campaign performance and ROI. Their structured, data-driven approach to campaign management and ongoing optimization led to a consistent increase in lead volume and better overall performance, which supported our broader growth goals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KE Kirk E. Small-Business (50 or fewer emp.) 11/7/2025 "Brandi P and Mike A are excellent!" 5/5 What do you like best about SmartSites? I have been working with SEO companies since 2016, and I cannot recommend Smartsites highly enough(particularly Brandi and Mike A) to handle your SEO and Google Ad needs. We were completely dissatisfied with our current company and contacted Smartsites after doing an online search. From the very beginning, they made the transition as easy as it possibly could be. Unlike our old company, Brandi and Mike are super responsive and thorough. From the beginning, they had analyzed our needs and developed a roadmap for us to reach the goals that we had related. During the transition, the old company was less than helpful, and Brandi went so completely above and beyond to help us get sorted that it makes my head spin. I look forward to working with these folks in the future and feel like they will be a great help to our company. Review collected by and hosted on G2.com. What do you dislike about SmartSites? So far, nothing has been negative. I have high hopes for our relationship in the future. Review collected by and hosted on G2.com. Recommendations to others considering SmartSites: Use them! In all of my years of working with SEO companies, I have been most pleased with Smartsites. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? Old SEO company was expensive, ineffective, and non-responsive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dr. Patrick O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr. Patrick O.") DO Dr. Patrick O. Small-Business (50 or fewer emp.) 7/17/2026 "Loved Working with Trey. He is the best so far at SmartSites" 5/5 What do you like best about SmartSites? The fact that I am working with Trey at SmartSites Review collected by and hosted on G2.com. What do you dislike about SmartSites? None so far, but the price could be cheaper Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? Getting more leads Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") CP Verified User in Printing Small-Business (50 or fewer emp.) 6/25/2026 "Fast Response That Makes a Difference" 5/5 What do you like best about SmartSites? The fast response and attentiveness to all our needs Review collected by and hosted on G2.com. What do you dislike about SmartSites? I like everthing so far with this company and will continue to use them. Review collected by and hosted on G2.com. Recommendations to others considering SmartSites: Let them review and make recommendations. Then refine and execute them. Review collected by and hosted on G2.com. What problems is SmartSites solving and how is that benefiting you? We’re improving our AdWords PPC campaigns and creating a stellar landing page to support them. Review collected by and hosted on G2.com. 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