Smart Role Pricing Overview

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Free

Per Month

Ideal for a trial to evaluate the platform

Entry

Per Month

Small teams, getting started

Standard

Per Month

Medium teams, standard needs

Ultimate

Per Month

Large teams, custom needs

Smart Role’s pricing model is designed for customer support teams who want to train agents faster and improve performance with realistic role-play simulations. We offer four tiers to match different levels of training needs, from a free plan for quick evaluation to enterprise options with advanced analytics, custom content and unlimited usage. All plans include unlimited seats and support all languages. Pricing scales based on monthly simulation volume so teams only pay for what they use. There are no hidden fees and annual commitments benefit from reduced rates. What sets Smart Role apart is a transparent, usage-based structure that keeps training predictable while giving teams the flexibility to grow. This makes Smart Role an efficient and scalable solution for onboarding, upskilling and continuous QA training.

Smart Role has 4 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Smart Role is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Smart Role must be conducted with the seller.

Pricing information was last updated on November 22, 2025

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Smart Role Alternatives Pricing

The following is a quick overview of editions offered by other AI Customer Support Agents Software

Talkdesk Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
NiCE CXone Mpower CXone Mpower Digital Agent	Starting at $71.001 Agent Per Month	Digital first package supports 30+ digital channels Common data sets and models Unified administration and user interface Digital Agent routing for 30+ channels Dedicated agent and supervisor workspace Prebuilt data visualization dashboard and reports Digital recording and storage Show More
Salesforce Service Cloud Starter Suite	Starting at $25.001 User Per Month	The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration Show More

Various alternatives pricing & plans

Pricing information for the above various Smart Role alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.