---
title: Hotel Property Management System (PMS) Reviews
meta_title: 'Hotel Property Management System (PMS) Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Hotel Property Management System (PMS) works for a business like yours.
date_modified: '2026-04-02'
parent_category:
  name: Hotel
  url: https://www.g2.com/categories/hotel
---

# Hotel Property Management System (PMS) Reviews
**Vendor:** Smart Order  
**Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management)
## About Hotel Property Management System (PMS)
Smart Order is an all-in-one PMS for hotels, B&Bs & vacation rentals. Trusted by 200k+ properties in 600+ cities. It integrates front desk, channel/booking/payment tools, automates tasks, syncs with OTAs/Chinese platforms. Affordable, easy & scalable—ideal for growth/efficiency/guest experience.






- [View Hotel Property Management System (PMS) pricing details and edition comparison](https://www.g2.com/products/smart-order-hotel-property-management-system-pms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+02%3A22%3A14+-0500&secure%5Bsession_id%5D=d2f76974-395b-4bbd-81dd-08fc1802072e&secure%5Btoken%5D=3ad20c706a8925d8bb084b743940b3bb15b1d45d5e32ca214f00ae316b1bebe6&format=llm_user)

## Hotel Property Management System (PMS) Features
**Property Management**
- Room Inventory
- Revenue Management
- Facility Maintenance
- Distribution Management
- Multi-Channel Distribution
- Discount Management
- Reservations Management
- Restriction Management
- Promotions Management
- Employee Management
- Channel Management
- Task Management
- Billing Rate Management
- Template Management
- Price/Margin Management
- Booking Management
- Contact Management
- Multi-Channel Management
- Availability Management
- User Management
- Calendar Management
- Invoice Management
- Inventory Management
- Front Desk Management
- Housekeeping Management
- Maintenance Management
- Website Management
- Guest Experience Management
- Email Management
- Communications Management
- Reviews Management
- Tax Management
- Document Management
- Work Order Management
- Spa/Activity Management
- Financial Management

**Guest Management**
- Central Reservation System
- Marketing and Loyalty Programs
- Guest Messaging
- Multi-Channel Marketing
- SMS Messaging

**Staff Management**
- Housekeeping
- Shift Scheduling
- Maintenance Scheduling

**Platform**
- Reporting and Analytics
- Channel Manager Integration
- Website Integration
- Channel Analytics

**Agentic AI - Hotel Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Multi-Language
- Marketing Automation

****
- Billing & Invoicing
- Reporting & Statistics
- Multi-Location
- Event Calendar
- Mobile Access
- Customizable Reports
- Customizable Fields
- Accounting
- Online Booking
- Customizable Branding
- Room Booking
- Email Templates
- Electronic Payments
- Data Import/Export
- Search/Filter
- Real-Time Data
- Dynamic Pricing
- Multi-Channel Sync
- AI Copilot
- API
- Alerts/Notifications
- Kill Switch
- Drag & Drop
- Customizable Templates
- Credit Card Processing
- Activity Dashboard
- Generative AI
- Payment Processing
- Multi-Currency
- Point of Sale (POS)
- Customer Database
- CRM
- Customer History
- Availability Indicator
- Ratings/Reviews
- Data Synchronization
- Built-in Accounting
- Guest Check-in/Check-out
- Single Property

## Top Hotel Property Management System (PMS) Alternatives
  - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews)
  - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)
  - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews)