After using the platform extensively, this reviewer highlights its comprehensive capture of diverse communications at enterprise scale. The main limitation is the high cost and lack of transparency regarding fees.
View Full ReviewI like the easy-to-use UI and the option to bring your own lexicon. I also appreciate that it supports different channel formats like chats and email. The initial setup was swift and straightforward. Review collected by and hosted on G2.com.
Platform support could be improved Review collected by and hosted on G2.com.
Data ingestion processes for all chat interaction without no errors observed and very efficient, secure and scalable and easy to use interface. Review collected by and hosted on G2.com.
No Major issues, so the platform is pretty stable. Review collected by and hosted on G2.com.
Very technical staff and support team. Good Customer support, and very knowledgeable team to work with, Review collected by and hosted on G2.com.
Sometimes we had to wait for a while to get proper support engineer Review collected by and hosted on G2.com.
The Smarsh Enterprise Platform is very efficient, secure and scalable and easy to use interface. Review collected by and hosted on G2.com.
As of now we have not come across any Major issues, so the platform is pretty stable. Review collected by and hosted on G2.com.
Data ingestion processes for all chat and email sources are functioning reliably, with no errors observed. Review collected by and hosted on G2.com.
We haven’t encountered any issues, and the support has been excellent. Review collected by and hosted on G2.com.
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