Sisense Reviews & Product Details

Sisense is an API-first analytics platform that modernizes businesses by seamlessly integrating in-context analytics within applications, leading to action-oriented insights that enhance decision intelligence.

Seller

Sisense, Inc.

Discussions

Sisense Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Rachel Freeman

Used by Boucher + Co. and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Sisense Integrations

(18)

Verified by Sisense

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Sisense Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Sisense, and what problem is it built to solve?

Sisense is an API-first analytics platform built to embed in-context analytics within applications. It helps businesses turn data into action-oriented insights and support decision intelligence.

What languages does Sisense support?

Sisense supports 11 languages, including Dutch, English, French, German, Italian, and others.

What company sizes and industries is Sisense the best fit for?

Positive use is concentrated in mid-market organizations, with small businesses and enterprises also represented. The industries with the strongest presence include software, information technology, and financial services, alongside healthcare and marketing.

How long does it take to implement Sisense across a team?

Implementation most commonly takes 1–3 months, though the time to go live varies with the deployment and setup. Other reported ranges include:

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less common
More than 12 months	Less common

What customer support options does Sisense provide, and how do users find the overall support experience?

Sisense provides support through email/help desk, chat, and self-service resources such as its knowledge base. The experience can be strong, especially during onboarding and when support staff are responsive and knowledgeable, but users also encounter slow resolution, uneven follow-through, and occasional difficulty getting complex issues addressed.

What is the experience like for teams switching to Sisense from another tool?

Switching to Sisense has often been about bringing analytics into an application, combining data more flexibly, or giving teams more control over dashboards. Moves from tools such as Tableau and Power BI, along with other BI and reporting platforms, were associated with a more customizable embedded experience, easier data blending, or improved performance and pricing; the transition itself can still require technical effort and adjustment.

What tools and platforms does Sisense integrate with, and how do these integrations help users get more value from the product?

Sisense offers 15 integrations. Users describe connections spanning data warehouses and databases, business applications, and developer or collaboration tools:

Data warehouses and databases: Snowflake, BigQuery, Redshift, and SQL Server.
Business applications: Salesforce.
Developer and collaboration tools: Git and Slack.

These connections help bring data from separate systems into shared models and dashboards, and support embedding analytics into existing applications and workflows.

What features or capabilities could make Sisense even more useful?

Sisense could be more useful with a broader set of built-in reporting and customization options, and with less reliance on scripting for common changes. Recurring improvement requests include:

Add more built-in chart types and richer visualization and formatting controls.
Make dashboard and widget customization easier for users who do not write code.
Improve reporting flexibility, including scheduled exports and more precise controls over what gets sent.
Expand self-service data modeling so business users can prepare datasets with less engineering help.

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Jake H.

Sr. Director, Strategic Development

Enterprise (> 1000 emp.)

5/21/2025

"Good tool overall, flexible data options w/embedded capabilities, terrible mapping and geo function"

4/5

What do you like best about Sisense?

The support team is relatively responsive and integration with snowflake works well. Dashboard building is intuitive with advanced features under the hood Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Mapping and geographic visualization is very bad compared to other tools Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

We're glad to hear that you find our support team responsive and that the integration with Snowflake works well for you. We appreciate your feedback on the mapping and geographic visualization, and I think this is great information to submit to our Product Feedback Forum located in our Sisense Community. If you need help with that, please reach out to me!

See how Sisense improved

Habtamu B.

DBA/Data Engineer

Mid-Market (51-1000 emp.)

11/25/2024

"Sisense, The best BI tool"

5/5

What do you like best about Sisense?

Sisense is an excellent BI Tool. We use it to integrate data from different sources. In addition to ElastiCube based, its capability to generate reports from online sources is excellent. What I like most about Sisense is their support system. They have support across the time zones. Unless it is urgent, I like to get support in the evening when I do not have to do other things. Someone will be there to help and resolve issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Sisense’s learning curve is steep. However, Sisense provides excellent self-learning resources. They are available to give demonstrations of any of the functionalities of Sisense. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

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We're thrilled to hear that you find Sisense to be an excellent BI tool and that our support system has been helpful to you. We strive to provide assistance across different time zones to ensure our customers receive timely support. I would be thrilled if you joined our Sisense community if you have not joined yet!

See how Sisense improved

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

10/8/2025

"Good app for the field tracking"

4.5/5

What do you like best about Sisense?

Easy to user, giving controlls over the field resources Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Cost should me a bit high, need to work on that. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

We're glad to hear that you find Sisense easy to use and that it gives you control over field resources. If you have yet to check out the Community, we would love to have you join!

See how Sisense improved

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/15/2025

"Great Customer Service"

4/5

What do you like best about Sisense?

The customer service team. I am still learning the ins and outs from a technical standpoint but the support we have with the Sisense team makes me feel like they completely have our backs, are consultative, and are committed to helping make sure that our dashboards and reporting are a success. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Nothing that I can think of. I'm still learning the technicalities and the ins and outs of it.

I definitely feel like we're not taking advantage of all the features as much as we should be so I'm hoping that will ramp up throughout the year as we increase adoption of our reporting dashboards. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

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We're thrilled to hear that you're enjoying our customer service team! We're committed to providing the support and guidance you need to succeed with Sisense. As you continue to explore the platform, check out our Sisense Community. The community has a wealth of knowledge (for free) and even some exciting upgrades coming soon!

See how Sisense improved

Nuno M.

Product Manager

Enterprise (> 1000 emp.)

Originally submitted 6/4/2024

"Powerful BI platform"

4/5

What do you like best about Sisense?

The platform's versatility and ease of integration and everything about the relationship handling and customer support. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Sometimes releases get quite delayed, which has its impact when you are dependent on a specific feature... Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

It's great to hear that Sisense is helping you provide high-value insights to your customers in an intuitive way. We're committed to continuously enhancing our platform to meet your needs. I would encourage you to check out our Sisense Community for quick access to any updates. :)

See how Sisense improved

Steve F.

Director, Analytical Services

Enterprise (> 1000 emp.)

5/9/2025

"Top Notch BI Solution"

5/5

What do you like best about Sisense?

Logical, flexible, straight-forward, room to grow Review collected by and hosted on G2.com.

What do you dislike about Sisense?

More chart designs, better aesthetics, n/a Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

We appreciate your review and are happy to hear that Sisense effectively meets your company's needs with its logical and flexible BI solution. If you have not joined the Sisense Community yet, I encourage you to! We have a ton of helpful articles, customer stories, as well as our product feedback forum!

See how Sisense improved

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/9/2025

"EKS Sisense management is an interesting time"

4/5

What do you like best about Sisense?

The system as a whole is a decent distributed system which allows you to throw as many resources at it as you want. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

There are a lot of internal "gotchas" that are not easily known. The biggest issue we've had is due to email reporting unable to handle our production load without help. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

It's great to hear that Sisense has allowed you to reallocate your development resources and focus on other areas. Thank you for sharing your experience. We would love to have you join our Sisense Community—this is your one-stop shop for all things education (minus the actual academy, of course).

See how Sisense improved

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/14/2024

"Sisense is a powerful and extensive BI tool that sometimes have problems with performance"

5/5

What do you like best about Sisense?

The fact that Sisense can be installed locally or in the cloud makes it a great BI option to use and share complex reports and dashboards with clients. The vast number of free and paid plugins add more features and functionalities and integrations to the tool. I also love that Sisense has the blox widget type, which allows me to implement HTML code on my dashboards. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

For being a web tool, the performance sometimes can be an issue as well as debugging or finding the root cause for an error. Sometimes it's solved by just refreshing the page, other times I need to contact the support. Review collected by and hosted on G2.com.

What problems is Sisense solving and how is that benefiting you?

It's solving the problem of providing analytics to our customers using the data from our internal systems. By leveraging Sisense, my company can create a hub of reports and dashboards that clients can access at any time and it's interactive. Helping them to better understand their metrics and data. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

We're glad to hear that you find Sisense to be a powerful BI tool with the flexibility to be installed locally or in the cloud. The availability of free and paid plugins and the blox widget type are indeed great features for enhancing functionality and customization. If you haven't already done so, I encourage you to check out the Knowledge Base articles in our Sisense Community. This is where our internal support teams create and share helpful articles for customers based on submitted support tickets.

See how Sisense improved

David Reynaldo B.

Project Manager

Enterprise (> 1000 emp.)

2/11/2025

"SiSense is the right tool for us"

4.5/5

What do you like best about Sisense?

I like the ease with which our developers have learned to master the platform, the number of features (i.e. connection manager) and the ease of integration (i.e. Git) Review collected by and hosted on G2.com.

What do you dislike about Sisense?

The amount of maintenance windows that are needed, although they are significantly less than our previous tool. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

edit

It's great to hear that Sisense is helping you visualize employee metrics and centralize data across your company. We're committed to providing valuable solutions for your business needs. If you have not joined our community, I encourage you to do so! Our community is a centralized location for our users to find help as needed, learn from other users, as well as provide product feedback in our Product Feedback Forum!

Brad M.

Senior Software Engineer

Mid-Market (51-1000 emp.)

Originally submitted 5/22/2024

"Embedded Sisense"

3.5/5

What do you like best about Sisense?

The API. It really lets you automate otherwise manual tasks. We leverage their API to keep our app in sync with theirs. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Customer support but that improved recently. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

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We're glad to hear that you find our API helpful for automating tasks. We're constantly working to improve our customer support, so we appreciate your feedback on this. If you have any specific suggestions for further improvement, please feel free to share them with us.