---
title: Sisense Reviews
meta_title: 'Sisense Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1062 reviews by the users' company size, role or industry
  to find out how Sisense works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 1062
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Business Intelligence
  url: https://www.g2.com/categories/business-intelligence
---

# Sisense Reviews
**Vendor:** Sisense, Inc.  
**Category:** [Embedded Business Intelligence Software](https://www.g2.com/categories/embedded-business-intelligence)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 1,062
## About Sisense
Sisense is an API-first analytics platform that modernizes businesses by seamlessly integrating in-context analytics within applications, leading to action-oriented insights that enhance decision intelligence.



## Sisense Pros & Cons
**What users like:**

- Users appreciate the **ease of use** and simple design of Sisense, making BI accessible for everyone. (81 reviews)
- Users value the **intuitive data visualization** features of Sisense, which enable rapid and easy dashboard creation. (50 reviews)
- Users value the **easy integration** with multiple systems, enhancing overall workflow and functionality for developers. (45 reviews)
- Users praise the **helpful customer support** of Sisense, emphasizing responsiveness and effective assistance from CSMs. (40 reviews)
- Users value the **intuitive dashboard customization** in Sisense, enabling rapid development of engaging, actionable visualizations. (38 reviews)
- Users appreciate the **easy integrations** of Sisense, enabling seamless connections with databases for effective performance tracking. (38 reviews)
- Customization (32 reviews)
- Charting Features (28 reviews)
- Analytics (27 reviews)
- Flexibility (20 reviews)

**What users dislike:**

- Users find the **learning curve steep** , with challenges in basic functionalities, training, and report organization. (37 reviews)
- Users find **missing features** to be a barrier, struggling with report customization, data models, and aggregations. (28 reviews)
- Users report frequent **bugs** and challenges with updates, formulas, visuals, and diminishing support quality in Sisense. (21 reviews)
- Users often struggle with **dashboard issues** like limited column resizing, poor report management, and difficult filter navigation. (20 reviews)
- Users find the **limited customization options** in Sisense complex, hindering their ability to create tailored dashboards. (17 reviews)
- Complexity (15 reviews)
- Difficult Setup (13 reviews)
- Users find Sisense **expensive** , especially with a complex pricing model and high costs for larger teams or implementations. (13 reviews)
- Users find **difficult navigation** in Sisense, particularly with permissions, filters, and dashboard transitions, quite frustrating. (12 reviews)
- Users experience **slow loading times** with Sisense, which can hinder working with extensive datasets efficiently. (12 reviews)

## Sisense Reviews
  ### 1. Great Business Intelligence and Dashboard tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 27, 2024

**What do you like best about Sisense?**

Sisense stands out for its user-friendly interface and accessible platform, making it easy for users (including non-devs) of different skill levels to create and navigate dashboards. It provides a wide set of features and components that allow us to build detailed and informative dashboards.

In the last couple years, I've used Sisense to create and maintain several dashboards. It's easy to create and implement a new dashboard, connect to multiple data sources and preview a few components (graphs, tables, etc).

The Sisense's dev team is committed to continuous improvement, regularly adding new features to keep the platform at the forefront of data analytics (several in the last 2 years). Additionally, Sisense offers comprehensive documentation, providing users with extensive guides that make our experience smoother. I've used Customer Support a few times and their feedback was really helpful.

**What do you dislike about Sisense?**

The data model is complex, making it difficult to implement custom rules based on user attributes, which limits the flexibility in analytics. Furthermore, the platform struggles with integration with third-party identity managers like Okta and Keycloak, complicating the process of user management and access control. I think these areas could benefit from further development to streamline the user experience and enhance functionality.

**What problems is Sisense solving and how is that benefiting you?**

We use Sisense to integrate and analyse data from multiple sources and build comprehensive and interactive dashboards for internal users and external clients.

**Official Response from Jacqueline Cordell:**

> Thank you for being a loyal Sisense user and for highlighting the benefits of our platform in integrating and analyzing data. We're committed to providing a seamless experience for our users and will take your suggestions into account for future enhancements. 

  ### 2. Sisense has changed the way we do business

**Rating:** 4.0/5.0 stars

**Reviewed by:** Debbie  R. | Territorial Executive Director of Development, Enterprise (> 1000 emp.)

**Reviewed Date:** June 04, 2024

**What do you like best about Sisense?**

It is user friendly and I can download reports into a universal format. It helps us identify our fundraising trends to help inform us on how best to raise funds.

**What do you dislike about Sisense?**

Really nothing.  I have used it since day one.

**What problems is Sisense solving and how is that benefiting you?**

Helps us analyze fundraising trends. When we started using Sisense it helped us sync financially with our finance system which had never happened before.

**Official Response from Jacqueline Cordell:**

> We're thrilled to hear that Sisense has had such a positive impact on your business and fundraising efforts. It's great to know that you find the platform user-friendly and that it has helped you identify fundraising trends. We're also glad to hear that Sisense has helped you sync financially with your finance system. Thank you for sharing your experience, and if you are interested we would love to get your use case story into a blog in the community. :) 

  ### 3. Visually pleasing, but could be simpler

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2024

**What do you like best about Sisense?**

It has a good range of visualisations, there are some fairly easy to create widgets and duplicating dashboards is simple, allowing a standard framework to be created and repeated easily.

Even with a significant amount of data in the background Sisense reports run quickly which is a huge benefit compared to the previous reporting tools I used before Sisense.

There does appear to be a lot of other integrations available but I haven’t been able to use these yet, however even with the features I have been able to use it does allow for some visually impressive reporting.

**What do you dislike about Sisense?**

The biggest challenges I have faced are regarding actually getting started – some things that should be really basic features or visualisations are difficult to use or understand how they work, in comparison to other BI tools. Other basic features I would expect in a BI tool are either missing or at an additional cost.

We also had some initial training delivered by the team at Sisense but this was incredibly difficult to follow and wasn’t tailored to us as a business – it was clear the Sisense team didn’t understand us or our use case, which made the training very high level and alienated a lot of our team.

I also don’t like that you can’t make different “pages” in the reports/dashboards – everything is on one page which means you either need multiple dashboards or one huge dashboard which isn’t ideal when you have a lot of information to deliver and would better deliver the data if it was segmented visually on separate pages.

**What problems is Sisense solving and how is that benefiting you?**

it will make my reporting easier in the long run, but it has taken more time than expected to get up and running, and learning to use the tool has been trickier than expected.

**Official Response from Jacqueline Cordell:**

> Hi, thank you for the feedback. I am sorry to hear about the difficulty when "getting started". My biggest suggestion for that would be to check out our Sisense Academy! We have a ton of courses for novice to advanced Sisense users. 

  ### 4. Sisense Growth and Partnership

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

I've worked with Sisense for over 5 years. The growth in features in response to client requests has continued to expand the capabilities of Sisense. The APIs have been extremely helpful to our teams as well so that we can automate security, shares, and even dashboard creation. Though the switch to live cubes has been difficult and complicated, I love that they are all in on their support of it. They have also been good partners as we have worked through various large migration projects over the years.

**What do you dislike about Sisense?**

Though the gaps between Sisense and some of the industry dominators are diminishing, there are still a number of nice to have features that have not made it into Sisense yet. Date management and emta data for instance still requires creating a dates table with direct links in the model where some others have allowed for more general date tables that can be shared across date fields or are maintained in the platform itself. Everything is very deliberate and intentional in the setup of Sisense.

**What problems is Sisense solving and how is that benefiting you?**

Sisense provides us with the ability to get our management teams on the same page about the state of our business and the industry. It also allows us to create sales opportunity to pass on those and other insights to our clients through shared models build across our clients and consolidated to individual clients.

**Official Response from Jacqueline Cordell:**

> I am happy to hear that you have had a continuous, positive, partnership with us. I am sorry to hear that you have been disappointed with the lack of unspecific features, however, we do have a new release coming soon-- I would suggest joining the Sisense Community to keep up with the new updates when they go live! 

  ### 5. Fantastic Tool for Building Data Products

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2023

**What do you like best about Sisense?**

Sisense really empowers me to build the kinds of data products and visualizations that I am imagining no matter what kind of data we're working with. I really love that the possibility to build what you're envisioning is always there regardless of what you're thinking of.

**What do you dislike about Sisense?**

There's nothing I makorly dislike but I will say that there can be a bit of a learning curve to really getting the hang of Sisense's more advanced features. The bright side is once you understand the advanced features, you feel really good about being able to build whatever you want to support your vision though.

**What problems is Sisense solving and how is that benefiting you?**

For me, the main business problem that Sisense is helping me solve is how to build data products that allow users to interact with our data and get the insights they need without having to learn how to code and become a data scientists themselves which benefits me by allowing me to automate these processes and move on to other projects

**Official Response from Jacqueline Cordell:**

> Hi and thank you for the feedback! This sounds like an excellent experience to share within the Sisense Community- please reach out if you would like to learn about how to get more involved! community@sisense.com

  ### 6. Sisense

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

Customer Support: the support team is responsive to your initial request.

**What do you dislike about Sisense?**

Data Page UI: there is no option to resize columns. 

Analytics Page UI: resizing columns is such a pain to do in the table view and forget reading the entire title if you're in the tile view.

Report Manager: report manager is terrible. There are no safeguards in place that allow you to send quality reports (aka making sure elasticubes build properly beforehand). If you search for a report and click into it to edit the report, the search is not saved and you have to reenter it in the search bar. The columns cannot be resized so often times you have to guess which report you are viewing (why is the priority column so wide? It makes no sense). There is no option to test send reports to test custom filters. If you update a filter, you have to remove all the recipients and re-add them OR duplicate the dashboard to test the filters. 

Dashboard UI/Ease of Use: The button to open the filter pane is laughably small. It is to the right of the scroll bar and virtually impossible to see. Determining what filters can be used on a widget is time consuming.

Customer Support/Ease of Integration: we recently encountered an issue with the connections to our data warehouse a few minutes after Sisense deployed an update that caused hours of additional work. Sisense maintained their stance that it was due to a setting issue on our end when no there were absolutely zero changes made on our side.

**What problems is Sisense solving and how is that benefiting you?**

Data visualization and it is benefiting me because it is the only tool available.

**Official Response from Jacqueline Cordell:**

> Thank you for the review, I am happy to hear that you have had positive experiences with our Customer Support team. All the feedback is super helpful and I would like to get it all in front of the right people; I would encourage you to submit these to the Product Feedback Forum within the Sisense Community. We are reviewing these quarterly to take them back to our product house. 

  ### 7. Great Program. Takes some time to learn as a designer.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Grayson B. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2024

**What do you like best about Sisense?**

I like how flexible it is. I can create whatever kinds of analytics I want and its easy to share with others.

**What do you dislike about Sisense?**

It does take some work to setup. You have to really take some time to learn the ins and outs. Support at Sisense isn't always the best.

**What problems is Sisense solving and how is that benefiting you?**

It is solving how I approach clients with the Customer Success metrics. We use it for a ticketing platform, so I like to see the kinds of tickets they are submitting to our support team, the frequency, and how quickly our team is responding. I get the information quickly and I can see trends and present those trends to our clients.

**Official Response from Jacqueline Cordell:**

> I am sorry to hear that you have had some less-than-stellar experiences with our support team. If you have not checked out our community, I would encourage you to! We have a lot of helpful content that is constantly being added and updated. 

  ### 8. Insightful Tool

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Sisense?**

Sisense is a great tool to use for data analysis and reporting. You are provided with insightful data which allows you to dive deep into the information. Sisense enables you to create clear visuals, from basic charts to more intricate graphs, all of which are visually appealing and easy to interpret. These visuals not only enhance the presentation of data but also make it easier to communicate complex findings to others.

With its robust functionality and customizable features, the possibilities for what you can create are endless. However, it's worth noting that while the tool offers flexibility, there may be a learning curve for newer users. Nonetheless, with a bit of patience and practice, the tool can become an indispensable asset.

**What do you dislike about Sisense?**

There is a big learning curve, both during the initial setup and as you continue to use the platform. Navigating through its various features and functionalities may require significant time and effort, especially for those who are newer to the tool.

Additionally, the dashboard loading times can be slow, which can be frustrating and whilst Sisense does offer training resources, I'd personally like more comprehensive support throughout the onboarding process.

**What problems is Sisense solving and how is that benefiting you?**

Quick and easy access to data whilst creating insightful dashboards.

**Official Response from Andrew Loomis:**

> Thank you so much for the feedback!  We're glad to hear you're leveraging our new academy to ramp up on the product.  We are also looking to improve our onboarding process with an increased focus on enablement so our customers can learn the product more quickly and get fast time to value.  If you're experiencing subpar dashboard performance I'd recommend reaching out to your CSM so we can have a consultant look things over with you.

  ### 9. Brilliant platform where the sky is the limit

**Rating:** 5.0/5.0 stars

**Reviewed by:** James K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

RAPID BI helps companies maximize value from their data, and we have found that Sisense is a key technology in achieving that.

Sisense is extendable and flexible. If you have requirements that are not available out of the box, there are almost always ways to achieve them. 

The data connectivity and embedding options are extensive, allowing you to seemlessly embed alanytics into your product or platform. 

Sisense allows the use of JavaScript to drive custom behaviour at a widget or dashboard level, and the python integration opens up data enrichment capabilities. Partner businesses such as RAPID BI can advise clients on solutions, best practice, and/or to deliver analytics to allow you to focus on your core business.

**What do you dislike about Sisense?**

In most cases, where I have seen a negative review on G2 relating to Sisense, the issues raised are things that RAPID BI could have assisted with and could have provided solutions for. It is clear that with all the power that Sisense delivers, you can best set yourself up for success by engaging with an experienced and high quality sisense implementation partner, who is focused on ensuring your success.

**What problems is Sisense solving and how is that benefiting you?**

We help our customers gain a competitive advantage, monetize their data, gain efficiencies, and often elevate their products/platforms to a new level.

**Official Response from Jacqueline Cordell:**

> James, thank you for sharing your positive experience with Sisense. We're committed to providing extensive data connectivity and embedding options to empower our users to integrate analytics into their products or platforms. It's great to hear that our JavaScript and Python integration has been valuable for driving custom behavior and data enrichment. I would love to set up a call and chat more about your use case and get into the Sisense Community blogs! 

  ### 10. Sisense has been an excellent tool that meets all of our dashboarding needs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 15, 2020

**What do you like best about Sisense?**

I like the ease of building the data in the Elasticubes.  It's fantastic.  I like the ease of creating/changing dashboards.  I have been able to train users to build dashboards in less than an hour.

**What do you dislike about Sisense?**

Not being able to easily customize the fonts/colors on dashboards.  I get a lot of comments that some of the font is hard to read when added to presentations.  Would like to at least be able to resize/recolor the font and adjust the automatic layout of the text.

**Recommendations to others considering Sisense:**

If you have used an ETL or dashboarding software in the past you will be blown away at the ease of use of Sisense.

**What problems is Sisense solving and how is that benefiting you?**

We have had completely siloed data.  Our users would have to download data from multiple locations and use and Excel spreadsheet to combine all of the data.  A lot of time has been saved with Sisense as well as access to much more data than before.

**Official Response from Jacqueline Cordell:**

> Thank you for the review! We have a ton of helpful documentation and articles about editing fonts within the Sisense community-- I would encourage you to check them out! 

  ### 11. Very flexible when it comes to integrating it

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

Sisense has great integration possibilities allowing you to seamlessly integrate BI into your workflows instead of having BI as a Silo in a specific tool. Sisense has an enormous set of personalization options including even custom widgets.

Their UI and online guides are very userfriendly and easy to search. I had experience with other BI software and got used to Sisense in a matter of weeks.

The Sisense team was very helpful as well with personal trainings and regular follow up meeting to check the status of our project and see if they could help.

**What do you dislike about Sisense?**

If you want to do more than just creating dashboards you need to know SQL eg. to create custom functions. Other similar tools are more user friendly for non-pros (eg. someone from Marketing) in this aspect.

**What problems is Sisense solving and how is that benefiting you?**

We have the data, Sisense has the technology to process & visualize. Their possibilities to integrate allowed us to skip the task of developing BI functionality ourselves.

**Official Response from Jacqueline Cordell:**

> Hello! Thank you for your review! I am so glad to hear that our teams were (and continue to be) so helpful to you! We would love to have you share your experience in blog form on our Sisense Community. :)

  ### 12. Standardized Dashboards Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kyle D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2024

**What do you like best about Sisense?**

It's extremely easy to get a new dashboard up-and-running using basic SQL, with pleasant graphs/charts/numbers that are clear and flexible.

**What do you dislike about Sisense?**

It's annoying to have to refresh filters for new filter values constantly. Also, it's difficult to navigate between dashboards (when logged in as an editor) in the "Dashboards" left side pane, especially with group names that aren't extremely short

**What problems is Sisense solving and how is that benefiting you?**

We used to use Sisense to deploy dashboards to display all or most AI model results to external clients (back in the Periscope days), but now we mostly use it for internal use to build and review multi-tenant dashboards to better understand our models and model performance across clients.

**Official Response from Jacqueline Cordell:**

> Thanks for the review and feedback Kyle. I would encourage you to check out our community, specifically our Knowledge-Based articles for articles that could be helpful with any issues you may be running into 

  ### 13. As as PS engineer that uses sisnese daily

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ilia N. | Production Services Engineer , Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Sisense?**

I use sisense every day as part of our product, Sisense has consistently delivered reliable performance and exceptional support, ensuring that our team can effectively leverage data to drive business success. Overall, I highly recommend Sisense to any organization looking to unlock the full potential of their data and gain a competitive edge in today's fast-paced business landscape.
over all, it's quite easy to use and

**What do you dislike about Sisense?**

there is room for improvement in terms of documentation

**What problems is Sisense solving and how is that benefiting you?**

Our customers use sisnse notebooks and dashboards.
They able to query our database in a secure way, and build dashboards that they can use for different purposes, like create summaries, etc.

**Official Response from Jacqueline Cordell:**

> Thank you for sharing how Sisense has benefited your organization. We're pleased to hear that our platform has enabled secure querying of your database and the creation of valuable dashboards for your customers. We take your feedback on documentation seriously and are dedicated to enhancing this area for a more seamless user experience. Feel free to add any suggestions for product enhancement to our product feedback forum! 

  ### 14. Solution for data teams without advanced requirements

**Rating:** 2.5/5.0 stars

**Reviewed by:** Alan V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2023

**What do you like best about Sisense?**

Sisense has been an integral part of our analytics framework, primarily due to its exceptional embedded analytics capabilities. The seamless integration of analytics into our products has significantly enhanced our user experience.

Cloud version is fully managed by Sisense team and the implementation and maintenance is really transparent for the customer. Perfect for small data teams.

The utilization of Elasticubes for basic transformation operations has proven to be an efficient approach, facilitating smooth data manipulation and analysis. This has streamlined our data management processes and contributed to improved decision-making. 

While the customer support provided by Sisense may not be exemplary, it is certainly above average. We have received timely assistance whenever required, and the support team has been fairly responsive in addressing our queries and concerns.

Moreover, Sisense's commitment to continuous integration of new features has been impressive. The regular introduction of innovative functionalities and tools has allowed us to stay updated with the latest trends in analytics, enabling us to leverage new opportunities and stay ahead in a competitive market.

Overall, Sisense has been a valuable asset for our organization, contributing significantly to our data analytics capabilities and providing us with the tools necessary to make informed business decisions.

**What do you dislike about Sisense?**

While Sisense offers some useful features, it falls short when compared to other market solutions. In terms of user-friendliness, Sisense's interface lacks the intuitive design and ease of use that is found in several other competing solutions. This has resulted in a steeper learning curve for our team, impacting our overall productivity and efficiency.

Furthermore, although Sisense does integrate new functionalities, it still lags behind other solutions in terms of comprehensive offerings. The features provided by Sisense, while beneficial, do not match the robustness and completeness that we have observed in other analytics platforms. FIltering, data assets management and advanced dashboard features are an example of the weak points.

In our experience, we have found that other market solutions provide a more holistic approach to data analytics, offering a wider range of tools and functionalities that cater to a diverse set of business needs. This has underscored the necessity of exploring alternative options that can better align with our organization's requirements and provide us with a more comprehensive analytics solution.

Although Sisense has its merits, the current market demands a more competitive and comprehensive solution that can effectively address the evolving needs of businesses, and in this aspect, Sisense has room for improvement.

**What problems is Sisense solving and how is that benefiting you?**

Create basic reports to share across organization

**Official Response from Andrew Loomis:**

> Hi Alan,

Thank you so much for your feedback!  Based on your review, I would recommend your team speak to your CSM about an upcoming feature (currently in beta) called Compose SDK.  The goal with this feature is to provide limitless possibilities with how you build your data products.  Also, if you have any ideas for how to improve our product in other areas, I invite you to share them in our Product Feedback Forum in the Sisense Community.

  ### 15. Extremely fast and accurate!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cristian L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

Easily it's the speed on how quickly it runs. My previous report software would take ages to run, especially if i was asking for several years of data. Sisense is my far the fastest report model I have ever used.

**What do you dislike about Sisense?**

I would say when I have to drill into a revenue category to grab all the Gift IDs it will sometime time out because there's just too much data that it's trying to generate.

**What problems is Sisense solving and how is that benefiting you?**

It makes my job easier since I can setup subscriptions that will run weekly for my management. It saves me ton of time from having to run the reports manually.

**Official Response from Jacqueline Cordell:**

> Cristian, thank you for the feedback and review. I would love to have you around our Sisense Community and maybe get to share your use case in a blog! Hope to chat and see you around soon!
 

  ### 16. Intuitive data analytics dashboard

**Rating:** 2.5/5.0 stars

**Reviewed by:** Max M. | Lead Backend Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

- UI is intuitive
- configuration options are powerful and flexible
- relatively easy to setup on top of existing databases
- solid ACLs and sharing capabilities
- great for daily data updates
- helpful customer support

**What do you dislike about Sisense?**

- we've seen a banner error on our account for a while now which we've been told to ignore but hasn't been fixed
- must know SQL in order to be able to extract value

**What problems is Sisense solving and how is that benefiting you?**

Nexus for viewing and sharing insights into our data warehouse. Our stakeholders can setup (often with help of engineers) and view analytics dashboards to measure or check-on KPIs and other key insights

**Official Response from Jacqueline Cordell:**

> Thank you for the feedback Max, I'm happy to hear you are getting a lot of value out of the product. I would reach out to our support team regarding the banner error you have mentioned above! 

  ### 17. Very flexible and feature-rich BI tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** John W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2023

**What do you like best about Sisense?**

The tool is very flexible and feature-rich, has connectors for pretty much any digital data source one could imagine, so very easy to integrate to any of your existing data source tools.  Their customer support is also outstanding, and even though the tool is pretty straightforward and easy to use, they really do want to make sure that their customers get the most that they can from the tool.  Our users here have quickly come to rely upon the reporting capabilities multiple times per day.

**What do you dislike about Sisense?**

There could be some improvments in "picture-perfect" reporting capabilities.  All the basic charts and graph types exist, and there is a rich java-script capability that allows a lot of individual control to those charts and graphs (line weights, colors, hiding certain columns of data, etc); but, the java-scripting does require a lot more skill to use than the standard UI controls.

**What problems is Sisense solving and how is that benefiting you?**

Easy access to data, integration of data from multiple sources, faster and more accurate business decisions.

**Official Response from Jacqueline Cordell:**

> Thank you, John! We love hearing feedback from our customers and would encourage you to check out the product feedback forum on our Sisens Community. Reach out to community@sisense.com if you have any questions about the forum or community. :) 

  ### 18. An Objective Review of Sisense: Exploring the Pros and Cons

**Rating:** 2.5/5.0 stars

**Reviewed by:** Ted A. | Director of Business Intelligence, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2023

**What do you like best about Sisense?**

Comprehensive Data Integration: Sisense excels in aggregating data from various sources, enabling robust data analysis.
User-Friendly Interface: The platform's intuitive design facilitates easy navigation and use, even for those with limited technical expertise.
Advanced Analytical Capabilities: Sisense offers powerful tools for deep data analysis, supporting informed decision-making.

**What do you dislike about Sisense?**

Cost Considerations: The pricing structure of Sisense can be a barrier for small to medium-sized businesses or individual users.
Steep Learning Curve for Advanced Features: While the interface is user-friendly, mastering the more sophisticated functions of Sisense can be challenging.
Limited Customization in Standard Plans: Some users may find the customization options in the standard plans to be somewhat restricted.

**What problems is Sisense solving and how is that benefiting you?**

Sisense is a tool that's designed to manage and analyze data. It offers solutions that can be tailored to a wide range of industries and business sizes, addressing various data-related needs. By utilizing Sisense, businesses can expect to gain insights from their data, which could potentially influence decision-making processes. The specific benefits of Sisense can vary depending on the unique requirements and objectives of each business.

**Official Response from Andrew Loomis:**

> Thank you for your feedback, please be sure to share any improvement ideas you have in our community in the product feedback forum.  We are always looking to improve the product for customers of all types.

  ### 19. Decent BI platform if you don't write scripts to customize dashboards or you don't need CI/CD

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

- Quick to learn for dashboard designers and general users
- Easy to implement dashboards and share with user groups
- Easy to integrate with databases and it is seamless with Snowflake- Lots of chart types to select from
- Continues to innovate such as automatic analysis and Git integration and Gen AI feature

**What do you dislike about Sisense?**

- Not too visually appealing
- Buggy when we use scripts, especially during new releases. This is a double edged sword for Sisense in my opinion
- We had incidents when customer support resolved the cases incorrectly and put our operations at risk
- Support for CI/CD is like an afterthought as we are still struggling through this

**What problems is Sisense solving and how is that benefiting you?**

Sisense is meant to be our enterprise solution to empower employees and executives to make data driven decisions and to make sharing of reports easy

**Official Response from Jacqueline Cordell:**

> We appreciate your feedback on Sisense's ease of use for dashboard designers and general users, as well as its seamless integration with databases like Snowflake. We understand your concerns about the visual appeal and the challenges with scripts and customer support. We are continuously working to improve our platform and your input is valuable in this process-- feel free to add these comments to our product feedback forum; we are collecting this information quarterly to take to our product house. 

  ### 20. We used it for a couple of years for white labeled embedded analytics. It was not good.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Noam S. | Chief Technology Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Sisense?**

Price was ok if it worked better
Embedding it in the product was easy

**What do you dislike about Sisense?**

It was unstable and did not include all of the features that were promised on sale.
Performance was not good and the ability of the support team to help you was limited.

**What problems is Sisense solving and how is that benefiting you?**

Give our customers analytics over our systems data

**Official Response from Andrew Loomis:**

> Hi Noam,

Thank you for your review.  I'm sorry that you had a poor experience with Sisense.  I can tell you that we've made significant strides with our product over the past couple of years with scalability and performance as top focus areas.  If you're ever interested in exploring an embedded analytics solution again, I'd be happy to better understand your experience and address your concerns as well as update you on our exciting 2024 product strategy.  Please feel free to reach out via csmail@sisense.com  Thank you!

-Andrew

  ### 21. Reporting Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Austin T. | LAN Administrator, Data Analyst, Hospital & Health Care, Enterprise (> 1000 emp.)

**Reviewed Date:** November 08, 2023

**What do you like best about Sisense?**

I at first was new to the reporting world having zero exp in creating data cubes, creating widgest and putting data into a layout that looked presentable. Sisense came easy to me and if i ever hit a road block their site had loads of information to help guide me or their tech support was easy to schdule a meeting with so they could assist. My Customer Success Manager at Sisense Makhate always make me feel like a top priority when i reach out.

**What do you dislike about Sisense?**

Nothing.  I find this product great and easy to use.

**Recommendations to others considering Sisense:**

This is a great tool and after spending some time learning everything it quickly becomes second nature.

**What problems is Sisense solving and how is that benefiting you?**

I am able to pull in data from multiple different sources in order to generate reports for both company analytics as well as export reports to share with our clients that is easy to understand and be visualy appealing.

**Official Response from Jacqueline Cordell:**

> Austin- Thank you for the review! I encourage you to join our Sisense Community! Sharing your experience could really empower other users/community members. 

  ### 22. Overall, my experience with Sisense is satisfactory.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2024

**What do you like best about Sisense?**

Ease of use and integration. Minimalistic view of various features in a single dashboard.

**What do you dislike about Sisense?**

Specifically felt hard to resolve elastic cube build failures when handling considerable amount of data. The builds were inconsistent sometimes which made it a bit difficult to  reconcile data in a few scenarios. Quick resolution would be really appreciated moving on.

**What problems is Sisense solving and how is that benefiting you?**

Gain visual insights, transforming data. Easy way for analysts to make minor changes to get the required data by applying custom filters.

**Official Response from Jacqueline Cordell:**

> It's great to hear that Sisense is helping you gain visual insights and transform data, as well as providing an easy way for analysts to make minor changes to get the required data by applying custom filters. We apologize for the inconvenience you experienced with resolving elastic cube build failures. I would encourage you to check out our Sisense Community for quick replies and help. :) 

  ### 23. Sisense Graphique: Revolutionizing Analytics with Stunning Visualizations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Sisense?**

1. Having great features with various options like charts, tables..etc
2. The computation of large data and representing on dashboards with very minimal latency and higher performance
3. Design of dashboards with set of widgets
4. The support from Sisense team is extraordinary
5. Embedding the dashboards to our customized UI
6. Users and roles management is excellent incase of multi tenant environment

**What do you dislike about Sisense?**

1. More dependency on sisense team about configuration changes and sisense scripts
2. Issues while upgrading from one version to another version (Formule which are working on old version, sometimes doesn't work on newer version)
3. Expecting some support whenever required on customized features

**What problems is Sisense solving and how is that benefiting you?**

Sisense is helping to build set of dashboards with stunning visuals using the client data to analyse their spends and providing inisghts to them to save their spends.

**Official Response from Jacqueline Cordell:**

> We're glad to hear that you are enjoying the great features and performance of Sisense, as well as the extraordinary support from our team. I would love to see you join and interact within our Sisense Community! 

  ### 24. Great tool for Sales

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrea S. | Administrative Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

It's easy to use and to download reports.

**What do you dislike about Sisense?**

Sometimes the data doesn't refresh on it's own unless you tell it too and if you're not paying attention you could be looking at old data because you left the tab open on your computer overnight.

**What problems is Sisense solving and how is that benefiting you?**

We use it to paint a picture of whats happening with product usage and a lot to see who is using the free product vs what they are paying premium for so we can compare and run campaigns pushing the products they haven't purchased. One report can generate a whole campaign distribution list.

**Official Response from Jacqueline Cordell:**

> Hi Andrea, thank you for this review. Your use case sounds fascinating and I would love to discuss it more with you to see about getting into our Sisense Community! Reach out to me at community@sisense.com.

  ### 25. Great BI Tool that also allows for Data Modeling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 10, 2024

**What do you like best about Sisense?**

Sisense has standard BI dashboard functionality and in addition to connecting to data sources via a live model you can bring the data into sisense and model it there (with a visual model) without requiring a data warehouse. We need both options and so its incredibly helpful. Many tools don't have that option. They also have great customer support. Tickets are answered quickly and the staff are all very helpful. They are an important partner of ours.

**What do you dislike about Sisense?**

I am very happy with Sisense overall and they best fit our needs. One thing I would benefit greatly from would be if we could have dynamic pulse alerts on pivot tables rather than on a single metric/indicator. Some other small features would be helpful such as the ability to impersonate a user (as the admin) and shared dashboard owners.

**What problems is Sisense solving and how is that benefiting you?**

Sisense serves two main purposes for us. 1) As our front-end BI tool where we have many dashboards in order for different stakeholders to be able to monitor their respective KPIs and 2) as a datawarehouse of sorts where we can model data from different sources together for visualization.

**Official Response from Jacqueline Cordell:**

> Hi, and thank you for the review! I would love to have you join our Sisense Community and share your experience in a blog! Please reach out to me at community@sisense.com if this is of any interest to you! 

  ### 26. Easy to use for internal reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Angelica M. | Customer Success and Documentation Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 27, 2024

**What do you like best about Sisense?**

I like how easy the UI is to utilize.  It's great to build out internal dashboards for our business.  Visuals are simple and easy to understand.  It's simple to run through our reports and add filters.

**What do you dislike about Sisense?**

I wish there were some more out of the box customizations.  Sometimes I feel limited by colors, font, etc. and I do not want to purchase add ons to modify them.

**What problems is Sisense solving and how is that benefiting you?**

Sisense is helping us pull together data from internal tools so we can better understand our business operations.

**Official Response from Jacqueline Cordell:**

> We understand your desire for more out-of-the-box customizations and will continue to work on providing more options for our users, which is why I would suggest checking out the community! Our internal experts are constantly pushing articles out to help with issues like the ones you have mentioned. :)

  ### 27. A good platform for reviewing a plethora of data

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

Sisense has a fairly intuitive layout for organizing data and charts. It makes it easy to get to the KPI's my team and I need to evaluate our perfoormance and continue to improve.

**What do you dislike about Sisense?**

This may just be where I'm at, but the permission sets can be tricky to navigate when attempting to get access to certain charts or data. Again, that may be ann administrative thing I'm not seeing, or that is just within my organization.

**What problems is Sisense solving and how is that benefiting you?**

The platform allows us to aggregate data into an easy one stop shop for the specific metrics for our team. We also used it to track the cost of a bug that was affecting our platform, which helped us to highlight its importance and get it fixed faster.

**Official Response from Jacqueline Cordell:**

> Thank you for the feedback and review! I would encourage you to speak to your CSM about the permission settings you may be running into. Looking forward to continuing this business relationship with you and your team! 

  ### 28. Extremely helpful tool for internal and external use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dean P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

The ease of use in creating the SQL queries has been tremendous for not only creating custom dashboards for customers but also troubleshooting support issues.

**What do you dislike about Sisense?**

The database cache system failed us recently and the data became incomplete and created questions among our customer base. Some process got locked up and the data was not being updated properly. The accounting process was a little messed up during and after the most recent aquisition as I am a legacy Periscope customer. That was resolved but it was time consuming to resolve.

**What problems is Sisense solving and how is that benefiting you?**

I can prototype dashboard queries and charts before I have to code them in my application. It also gives users outside my application access to the same data without logging into my app.

**Official Response from Jacqueline Cordell:**

> Hi Dean, I am sorry to hear that your issue was time-consuming to fix but I am glad our teams were able to help and get everything sorted out. Your experience could be a great story to share in our community and I would love to discuss further with you! Reach out to community@sisense.com if you are interested!

  ### 29. Product Owner responsible for Creation of New  Dashboards for business consumption

**Rating:** 3.0/5.0 stars

**Reviewed by:** M L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

Ability to integrate dashbaords into both Snowflake or Excel files.
I use it on a weekly basis, my team on a daily basis.

**What do you dislike about Sisense?**

There is not a lot of information on sisense out in the www. When you are stuck with an task, often you can google-it and get a suitable answer/workaround. I do not find this with Sunburst.
I do not find it very easy to use the product.

**What problems is Sisense solving and how is that benefiting you?**

We use sisense to displaye data on a consolidated level from our User databases.

**Official Response from Jacqueline Cordell:**

> Hello ML,
I would highly suggest checking into our Sisense Comunity for any questions you are seeking answers for! We have a to of information that can be helpful for Sisense users. New knowledge-based articles are being added on a regular cadence as well as blogs from fellow customers. 

  ### 30. overall ratign

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 31, 2024

**What do you like best about Sisense?**

Feature rich
very user friendly
Heavy compute capabilities like EC
Embedding
Deploymention options like self-hosted and managed service

**What do you dislike about Sisense?**

Sisense Support turnaround time
Intergration of third party plugins for additional charting

**What problems is Sisense solving and how is that benefiting you?**

It helps to deliver metrics dashboard to customers
It perfor heavy compute with elastic cube pulls the data from underlying mongoDB and transform the data into format required for analytics
It provides embeded dashboard links for intergration with our platform
Role/User managemet

**Official Response from Jacqueline Cordell:**

> Thank you for your detailed review! We're thrilled to hear that you appreciate our feature-rich platform, user-friendly interface, and robust compute capabilities. It's great to know that the embedded dashboard links and deployment options are benefiting your analytics needs.

We also value your feedback on our support turnaround time and the integration of third-party plugins. We're continuously working to enhance these aspects to provide a smoother experience. Your insights help us improve, and we’re committed to making Sisense even better for you and all our users.

I would encourage you to join our Sisense Community-- this is not only where the support portal lives, we also have helpful knowledge base articles, content from other customers, as well as our Product Feedback Forum. 

  ### 31. Great tool for embedded analytics

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hayden W. | Product Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

Sisense is relatively easy to use if you are familiar with data visualization. It has a ton of flexibility and the team is really responsive to support requests. Our CSM meets with us once a month to make sure that everything working well.

**What do you dislike about Sisense?**

Sisense is pretty expensive compared to some other alternatives. Our contract quote tripled from the previous contract terms, which makes it hard when it's a similar cost to a senior developer.

**What problems is Sisense solving and how is that benefiting you?**

We use Sisense to display dashboards to our customers.

**Official Response from Andrew Loomis:**

> We're thrilled to hear that Sisense is meeting your needs for embedded analytics and that our team is providing responsive support. We understand your concern about pricing, and we continuously strive to provide value for the cost. We appreciate your feedback and will take it into consideration for future improvements.

  ### 32. A data analyst with Healthcare data experience of HCPs and Patients.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kapil G. | Business Technology Solutions Associate , Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2024

**What do you like best about Sisense?**

Sisence is leading health analytics platform and provide various important features which can be useful to track a patient journey on board. Since , AI is used to find trend in the sectors , so Its always provide us better insights to predict.

**What do you dislike about Sisense?**

Nothing dislikes as Such, but they should Improve their UI.Also, they should decrease license pricing for existing user of every new licenses.

**What problems is Sisense solving and how is that benefiting you?**

It is benefiting my team to predict a patient behaviour so that we can create Ml model to predict conversion percentages to our drug.

**Official Response from Jacqueline Cordell:**

> Thank you for sharing your positive experience with Sisense's health analytics platform and AI capabilities. We understand your feedback about the UI and pricing, and we will work on enhancing the user experience and evaluating our pricing structure. I would encourage you to check out the Product Feedback Forum in the Sisense Community.

  ### 33. SOOO Much Data

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dan M. | Senior Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

You can manipulate the data in so many ways to really understand what is going on and the features with everything it can do is amazing. Pulse is great for one-off notifications.

**What do you dislike about Sisense?**

There is so much data and sometimes it can be a bit difficult to get what you want but after playing around you can usually figure it out.

**What problems is Sisense solving and how is that benefiting you?**

It is pulling in the data I need to give me the important data in one place and I know its accurate.

**Official Response from Jacqueline Cordell:**

> Hello Dan! Thank you so much for your review. 
I love hearing from happy customers, and how the problem you mention is not too difficult to work with! We have a lot of knowledge-based articles written our Sisense Community that could be of use to you and any other troubleshooting moments. I would also suggest speaking to your CSM about ways to sort and review data easier. :) 

  ### 34. Sisense is a great tool.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jannah P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 28, 2024

**What do you like best about Sisense?**

The ease of creating the elastic-cubes and dashboards. Sisense is very easy to learn. You don't need full scripting knowledge to make the dashboard.

**What do you dislike about Sisense?**

Writing scripts for some functionalities, like pivot table formatting, was challenging. Although the scripts were easy to find in the knowledge base, implementing the scripts took a lot of work. At times, they were not able to be implemented at all.

**What problems is Sisense solving and how is that benefiting you?**

Sisense assisted in depicting daily metrics for a call center and allowed supervisors.

**Official Response from Jacqueline Cordell:**

> Jannah, thank you for the feedback! I am glad to hear our knowledge-based articles were of help! If you have any suggestions for our internal authors for these types of articles, I would love to have you provide them in the survey I am linking here!

  ### 35. Fusion for the win

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

Sisense Fusion is great. So easy to use and need to have SQL knowledge. In customer success this is great and you can get valuable insights into your customers data to show value of your product.

**What do you dislike about Sisense?**

Periscope can be harder to use. I dont know SQL so building custom reports is hard as i need thr data team to do it.

**What problems is Sisense solving and how is that benefiting you?**

Fusion allows me to answer ad-hoc questions from clients. It benefits me by allowing me to look like a professional!

**Official Response from Jacqueline Cordell:**

> It's great to hear that Sisense Fusion is helping you answer ad-hoc questions from clients and present yourself as a professional. We're committed to providing tools that empower our users to showcase the value of their products. If you are looking for any help with the product, we have a ton of Knowledge-based articles created and shared in our Sisense Community. 

  ### 36. Easily Track & Review Metrics

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jon S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

It is very easy to use, intuitive. I use it everyday to keep track of my daily metrics. It helps me see not only where I am, but see trends in my performance over the long term.

**What do you dislike about Sisense?**

Sometimes, depending on the amount of data I am pulling, it can take a long time to load. this seems like a msall thing, but it seems to load slowr than comparable apps for other things.

**What problems is Sisense solving and how is that benefiting you?**

I am upheld to certain standards of performance and it helps me see, very precisely, where I am at all times regarding those standards. I know exactly where I sit, and if I need improvementin any given area it is easily seen and understood.

**Official Response from Jacqueline Cordell:**

> Jon, thank you for the feedback. It is great to hear that you are getting value from our product, I would encourage you to join our community to provide your feedback on the download timing in our Product Feedback Forum-- we are collecting this information quarterly to bring to our product house. 

  ### 37. Product Maager's View

**Rating:** 3.0/5.0 stars

**Reviewed by:** Ruchir T. | Angel Investor, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 10, 2024

**What do you like best about Sisense?**

Quick and prompt data visualization 
Customization on the go

**What do you dislike about Sisense?**

Scalability 
Look and feel of UI
Branding guidelines set up

**What problems is Sisense solving and how is that benefiting you?**

Speed 
Agility and Flexibility
Enhanced Collaboration

**Official Response from Jacqueline Cordell:**

> We're glad to hear that you appreciate the quick and prompt data visualization and the customization options in Sisense. We're constantly working on improving scalability and the UI to provide a better user experience. We would love to have your feedback in our Product Feedback Forum located in our Sisense Community. 

  ### 38. It's been useful for our analytics service but not without problems

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2024

**What do you like best about Sisense?**

Sisense has been a solid addition to our business intelligence toolkit, offering a straightforward and efficient solution for our data analytics needs. The platform's user-friendly interface is a standout feature, making it easy for our team to navigate and analyze data without the need for extensive technical expertise.

One of the key strengths of Sisense is its speed and performance. The in-memory processing technology ensures swift data retrieval and analysis, allowing us to generate insights quickly. This speed has undoubtedly improved our decision-making process and overall operational efficiency.

The adaptability of Sisense to various data sources has been beneficial for our organization. The platform integrates well with different repositories and databases, providing a comprehensive view of our data landscape. This flexibility has streamlined our data consolidation process, saving time and enabling us to focus on deriving valuable insights.

**What do you dislike about Sisense?**

Sometimes there have been issues, and support could be improved as there have been situations where escalations occur and our company takes the brunt of the complaints when it's a Sisense issue.

**What problems is Sisense solving and how is that benefiting you?**

Sisense has been instrumental in solving our data analytics challenges. Its user-friendly interface and intuitive features have streamlined our data analysis process, allowing us to quickly derive valuable insights. The platform's speed and adaptability to various data sources have addressed our need for real-time decision-making and a comprehensive view of our business landscape. Overall, Sisense has helped us push a workable analytics platform to our point of sales customers.

**Official Response from Jacqueline Cordell:**

> Thank you for sharing your experience with Sisense. We're thrilled to hear that our platform has been a valuable addition to your business intelligence toolkit, providing a user-friendly interface and fast performance for your data analytics needs. We appreciate your feedback regarding the support experience, and we apologize for any inconveniences you may have faced. Your input is crucial for us to improve our services continuously. We would like to follow up with you to address any outstanding issues and ensure a smoother support process moving forward. Please let us know the best way to reach out to you so we can assist you promptly. Thank you for choosing Sisense to help drive valuable insights for your organization.

  ### 39. Not intuitive, lacks customization with coding

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

The best thing about Sisense is that there's no need for coding experience. In fact, it doesn't let you use sql syntax at all. You simply select fields and apply filters and aggregations to those fields through the UI. There is also a feature to do year or year stacked visualizations that I was not able to replicate in DOMO. You can also do rolling 3mo and 12mo averages easily.

**What do you dislike about Sisense?**

Since you can't use sql to customize calculations, you're stuck with the limited features they give you. You can't do anything conditional using CASE statements. You can only apply simple filters and aggregations. If you apply imcompatible aggregations, the data will break and may even crash your entire data set that requires refreshing. 

The design is also very ugly, to be blunt. The looks like a combination of Microsoft Paint and Windows 95.

**What problems is Sisense solving and how is that benefiting you?**

Sisense allowed us to visualize client data in a single place with aggregated visualizations for quick insights, saving our account managers lots of time from exporting numerous raw reports to pivot and chart in Excel.

**Official Response from Andrew Loomis:**

> Thank you for your feedback!  I'd love to learn more about the limitations your encountering to see if we can get a resource assigned to work through them with you.  A lot of customers leverage custom SQL in their implementations so I'm optimistic we can find a solution for you.  Feel free to reach out to csmail@sisense.com

  ### 40. Good data modelling etc

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

I like the visual way data models are presented, and how easy it is to edit source queries etc while in there.
Sisense is supportive, we find it easy to schedule calls etc with them if we have issues.
It is very flexible with the look and feel via javascript, the Pivot 2.0 API, and JAQL.
Live models have been useful for us, especially the variables you can have in the connectors.

An example of the flexibility with Javascript - financial formatting of a Pivot table (linux). I used javascript to make the pivot table show: red or green for variances, brackets around negative numbers, renaming column headers so they include the name of the selected month (in a dashboard filter). I also used columns for ordering, and hid them.

**What do you dislike about Sisense?**

Thus far, in the last 5 installations/upgrades of sisense on client sites, we have had issues preventing said installation/upgrade. We've had to reach out to Sisense for help to resolve these on 3 instances, and these issues were resolved.

Javascript is a MUST for any moderate to serious customization of dashboards/widgets. One can either use Javascript or buy add-ons on the app store (which we aren't inclined to do because of cost, and because we're trying to do things that the add-ons don't do). There's a learning investment here, especially in the the Pivot 2.0 API and Javascript.

**What problems is Sisense solving and how is that benefiting you?**

My company is whitelabelling it as their product and onselling it (and building dashboards for clients too).

**Official Response from Andrew Loomis:**

> Thank you for the feedback!  We're sorry you've encountered issues with Sisense installations and upgrades but glad support was able to get you squared away.  We will continue invest in improving the upgrade experience.  Additionally, if you are well versed in javascript, I would recommend you reach out to your CSM - we have a new feature called Compose SDK which will allow you to have an even tighter integration with your product.  

  ### 41. Powerful dashboarding tool but lots of downfalls

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

A good amount of features available for data visulization/dashboarding. Most of the time, sisense is able to support the complex data models that exist within my organization. They also have a dedicated team for my company and they meet with us weekly to provide support.

**What do you dislike about Sisense?**

A lot of bugs that Sisense sometimes does not have solutions for.  For issues that they do have solutions, it requires frequent meetings with Sisense over zoom to follow up for resolution. Granted, this is due to my organization having a somewhat unique setup. I do not recommend Sisense unless your business has a very standard setup. 
We also frequently have outages with our dashboards due to Sisense's server being unstable.
Sisense also has a relatively steep learning curve. This is a problem with most BI tools. A lot of ours struggle using Sisense. And the limitions with how Sisense joins data in their elasticube also make things a little clunky.

**What problems is Sisense solving and how is that benefiting you?**

enabling us to let our customers access/create dashboards using our data without having to install their BI tool.

**Official Response from Jacqueline Cordell:**

> We appreciate your detailed feedback. It's great to hear that Sisense is supporting your complex data models and enabling your customers to access/create dashboards using your data. We understand the challenges you've faced with bugs, outages, and the learning curve, and we're continuously working to enhance our platform and provide better solutions.

  ### 42. Helpful tool for understanding data management for beginners

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2024

**What do you like best about Sisense?**

I used Sisense as part of a team that looks into lead generation and matching these leads to the most appropriate professionals. I never had prior experience using SQL, but Sisense was user-friendly enough to help me pull up the numbers and data that I needed from our database, The design is sleek, organized, and clean, which helped in self-learning. I also found the collaboration mechanism efficient.

**What do you dislike about Sisense?**

Sometimes it takes a while to load a few charts, but it may also be because of the vast amount of data or my internet connection.

**What problems is Sisense solving and how is that benefiting you?**

Pulling up numbers per given period and comparing them to previous performance

**Official Response from Jacqueline Cordell:**

> Thank you for taking the time to leave a review. I am so glad to hear that you are enjoying the product. If you are looking to learn more about the product and ways to use it, I would encourage you to check out our Sisense Academy-- we have a large backlog of training for new users to advanced. If you need help getting set up with the Academy, reach out to your CSM! 

  ### 43. Good but choppy

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kirill K. | Senior Digital Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

This tool was easy to use and overall provides really good experience for the team.

We were able to automate a couple of more advanced things like significance reporting on AB-testing, Forecasting models and ML.  Delivers terrific value on data visualisation too.

**What do you dislike about Sisense?**

- Query timeout after 5 mins
- Need to login every day to maintain your access
- Impossible to add new python/R libraries
- Not suitable for debugging the code

**What problems is Sisense solving and how is that benefiting you?**

Reporting

**Official Response from Jacqueline Cordell:**

> Kirill, thank you for your review. You have pointed out a lot of things that you dislike and I think that our community can help with a lot of these! Between our knowledge-based articles and feedback forum, there are a ton of ways to get information in our community! 

  ### 44. Works well, but sometimes can be buggy.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Richard L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Sisense?**

I like how powerful it is. Bringing together multiple data sets from different applications allows me to see customer data in a single dashboard.

**What do you dislike about Sisense?**

Sometimes random things don't work like creating a stacked bar chart and then attempting to filter by top 10, this just doesn't work.

**What problems is Sisense solving and how is that benefiting you?**

Customers previously didn't have a way to visualise data in a few of our applications. After training the customer admins, they can create reports themselves.

**Official Response from Jacqueline Cordell:**

> We're glad to hear that you find Sisense powerful and beneficial for bringing together multiple data sets. We apologize for any inconvenience caused by the occasional bugs and issues with creating specific chart types. We are constantly working to improve our platform and appreciate your feedback. Always feel free to reach out to your CSM for any assistance when the bugs happen. 

  ### 45. Sisense: The Innovation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dhruba D. | Business Intelligence and Strategy , Enterprise (> 1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about Sisense?**

I like the fact that the tool is easy to use and has an intergrated functionality to use notebook and also the support for the tool is just about right.

**What do you dislike about Sisense?**

Sometimes the tool acts crazy and some functionalaties do not operate as smooth. But after clearing cache the functionalities start working just alright. This is csometimes a pain.

**What problems is Sisense solving and how is that benefiting you?**

Sinsense is being used to drive insights based on data analytics and BI reporting.

**Official Response from Jacqueline Cordell:**

> Hi Dhruba, thank you for the review! We have some big things coming in the near future that we are so excited to share soon! We encourage you to join our community where we will share the details soon! 

  ### 46. Sisense is a powerful visualization tool for rapidly developing dashboards

**Rating:** 3.0/5.0 stars

**Reviewed by:** Keerthan K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2024

**What do you like best about Sisense?**

User Friendly,
Ease of Implementation,
Ease of Maintenance,
Powerful REST API,
Blox

**What do you dislike about Sisense?**

Customer Support,
Lack of Community Support,
Customization of widgets or dashboards required coding skills,
Lack of inbuilt ETL features,
Only supports inner join,
Bugs,
Lack of Max or Min formula on Date field

**What problems is Sisense solving and how is that benefiting you?**

Sisense is helping end user to explore the data on their own and make informed decisions quickly without needing to rely on Analysts everytime

**Official Response from Jacqueline Cordell:**

> I am so sorry to hear that you have had a less-than-quality experience with our customer support and community support. Please know that we are actively working on these issues to have a better user experience for customers. Please reach out to ur community team or your CSM if you need any future help or escalations. 

  ### 47. Sisense - one stop solution for all your BI needs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anand S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

I have been using the BI tool for close to 4 years now. What has distinctly stood out is the ease of use and simple design standards. The product is not complex and that's also the biggest plus

**What do you dislike about Sisense?**

Nothing as of this moment to call out specifically

**What problems is Sisense solving and how is that benefiting you?**

Sisense is basically helping us measure and track a bunch of key KPIs and check metrics for at a product and business level

**Official Response from Jacqueline Cordell:**

> Thank you for this review! I am happy to hear that you are getting such a positive experience out of our tool. I would love to have you join in on the conversations in our Sisense community and share your use case! 

  ### 48. Sisense Healthcare Analytics stands out as a comprehensive solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vikas S. | System engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2024

**What do you like best about Sisense?**

Sisense Healthcare Analytics is the few best capabilities  to prove them this is they to support in envoirment.
*Data Integration and Management,*Healthcare-Specific Metrics and KPIs,*Improved Patient Care,*Operational Efficiency

**What do you dislike about Sisense?**

In Sisense healthcare,there are some potential disadvantages is like,
*Complexity in Implementation,*Cost, and Scalability Issues.

**What problems is Sisense solving and how is that benefiting you?**

Sisense Healthcare Analytics provides robust tools for data integration, analysis, and reporting, its complexity.

**Official Response from Jacqueline Cordell:**

> We're glad to hear that you find Sisense Healthcare Analytics to be a comprehensive solution with strong capabilities in data integration and management, healthcare-specific metrics, and improved patient care. We would love to have you share your experience in the Sisense Community! Feel free to email us at community@sisense.com

  ### 49. Great product but room for improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2024

**What do you like best about Sisense?**

It is very easy to use and has intelligent data visualizations.

**What do you dislike about Sisense?**

The data visualization options are somewhat lacking. I think creating additional options for data visualizations would be incredibly useful. Also, recurring reports that are emailed do not have attached CSVs of the report. Rather emailed reports have embedded images that links to the report in the web browser. Having these reports as attached csv directly in the email would be ideal.

**What problems is Sisense solving and how is that benefiting you?**

Sisense is our main tool for product analytics. It helps under better understand what customers are doing with our product, and helps us answer business questions that drive future development of our software offering.

**Official Response from Jacqueline Cordell:**

> Thank you for this review and feedback. This is great feedback that I think should be added to our Product Feedback Forum located in our Sisense Community. 

  ### 50. User Friendly Application

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephen H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2023

**What do you like best about Sisense?**

Sisense allows users to quickly and easily get information in a very user-friendly format.  We use this daily in our operations to pull and update numbers to stay on top of productivity.  If you are familiar with SQL, it is very easy to create and set up queries that display information in many different formats.  The output of data has numerous choices such as numbers, charts, and graphs that make the visual appearance that much more interactive. If we encounter any issues, Sisnece customer support is very responsive.

**What do you dislike about Sisense?**

I wish there was an option for totals for Cohort Grids.

**What problems is Sisense solving and how is that benefiting you?**

It allows us to take data and put it in a visual format that helps us run our business.

**Official Response from Jacqueline Cordell:**

> Stephen- thanks for your feedback/review! I would encourage you to join our community and share this idea for Cohort Grids in our Product Feedback Forum. Reach out if you have any questions! 


## Sisense Discussions
  - [What is the best resource for learning Sisense as thoroughly and as quickly as possible.](https://www.g2.com/discussions/what-is-the-best-resource-for-learning-sisense-as-thoroughly-and-as-quickly-as-possible) - 1 comment, 1 upvote
  - [Can i use for fashion designing](https://www.g2.com/discussions/44191-can-i-use-for-fashion-designing) - 3 comments, 1 upvote
  - [What would be the new functionality after merging with Periscope Data?](https://www.g2.com/discussions/what-would-be-the-new-functionality-after-merging-with-periscope-data) - 1 comment, 1 upvote
  - [Can I share dashboards with unregistered users?](https://www.g2.com/discussions/sharing) - 1 comment, 1 upvote
  - [What is Sisense used for?](https://www.g2.com/discussions/sisense-what-is-sisense-used-for) - 1 comment

- [View Sisense pricing details and edition comparison](https://www.g2.com/products/sisense/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-04+10%3A24%3A20+-0500&secure%5Bsession_id%5D=4768d150-c727-4dea-831f-7fb0bb1f5309&secure%5Btoken%5D=6df3f6685b7e3fa3275ea4616c4cdc1fb8c9846cda6b0963b33c9424a83a443b&format=llm_user)
## Sisense Integrations
  - [Adverity](https://www.g2.com/products/adverity/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Akari Curriculum Management](https://www.g2.com/products/akari-curriculum-management/reviews)
  - [Azure Data Factory](https://www.g2.com/products/azure-data-factory/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [MySQL](https://www.g2.com/products/mysql/reviews)
  - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews)
  - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Sisense Features
**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards

**Data Preparation**
- Connectors
- Data Governance

**Reports**
- Reports Interface
- Share Reports
- Steps to Answer

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Data Modeling and Blending**
- Data Querying
- Data Filtering
- Data Blending

**Visualization**
- Graphs and Charts
- Score Cards
- Dashboards
- Formats

**Data Updates**
- Historical Snapshots
- Real-Time Updating

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Collaboration**
- Sharing
- Co-Editing
- Devices

**Agentic AI - Analytics Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Search
- Collaboration / Workflow

**Deployment & Integration - Analytics Platforms**
- No-code Dashboard Builder
- Report Scheduling and Automation
- Embedded Analytics and White-labeling
- Data Source Connectivity

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services

**Performance & Scalability - Analytics Platforms**
- Large data handling and Query Speed
- Concurrent User Support

**Advanced Analytics & Modeling - Analytics Platforms**
- Data Modeling and Governance
- Notebook and Script Integration
- Built-in Predictive and Statistical Models

**Agentic AI Capabilities - Analytics Platforms**
- Auto-generated Insights and Narratives
- Natural Language Queries
- Proactive KPI Monitoring and Alerts
- AI Agents for Analytical Follow-ups

**Personalized Intelligence - Analytics Platforms**
- Behavioral Learning for Contextual Query Refinement
- Role-based Insight Personalization
- Conversational and Prompt-based Analytics

**Building Reports**
- WYSIWYG Report Design
- Integration APIs

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Breadth of Partner Applications

**Data Updates**
- Historical Snapshots
- Real-Time Updating
- Email Reports

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