--- title: Sinergify Reviews meta_title: 'Sinergify Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Sinergify works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Sinergify Reviews **Vendor:** Grazitti Interactive **Category:** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) **Average Rating:** 4.7/5.0 **Total Reviews:** 6 ## About Sinergify Sinergify is an enterprise-grade Salesforce Jira integration that seamlessly connects customer-facing and engineering teams, enabling real-time collaboration across platforms. By synchronizing business and technical data between Salesforce, Jira, and other CRM platforms like Zendesk, Sinergify ensures every team has the context they need to resolve issues faster and deliver exceptional customer experiences. Purpose Sinergify streamlines information flow between Salesforce and Jira, eliminating data silos and manual updates. It empowers sales, support, customer success, product, and engineering teams to stay aligned with shared visibility into customers, issues, and project progress, helping organizations improve service delivery, operational efficiency, and cross-functional collaboration. Key Features (1) Bidirectional synchronization: Automatically synchronize cases, issues, comments, attachments, custom fields, and status updates between Salesforce and Jira to keep data accurate and up to date across both platforms. (2) Issue creation across platforms: Create Jira issues directly from Salesforce and link them to the relevant customer records, or connect Salesforce records to existing Jira issues without switching applications. (3) End-to-end traceability: Associate Jira issues with Salesforce cases, accounts, opportunities, or custom objects, giving every stakeholder complete context throughout the issue lifecycle. (4) Real-time progress visibility: Track engineering progress, issue status, and development updates directly from Salesforce, enabling customer-facing teams to communicate accurate updates without relying on manual follow-ups. (5) Flexible automation and customization: Configure field mappings, synchronization rules, and workflows to match your business processes while reducing repetitive manual work. Benefits to Users Sinergify enables customer-facing and engineering teams to collaborate seamlessly by keeping critical business and technical information synchronized in real time. With improved visibility, organizations can reduce resolution times, improve SLA, eliminate communication gaps, increase productivity, and deliver faster, more personalized customer experiences. ## Sinergify Pros & Cons **What users like:** - Users praise the **excellent customer support** of Sinergify, ensuring smooth and efficient onboarding and integration. (2 reviews) - Users value the **widely diverse integrations** of Sinergify, enhanced by efficient onboarding and outstanding customer support. (2 reviews) - Users love the **ease of use** of Sinergify, highlighting its simple integration and excellent customer support. (1 reviews) - Users appreciate the **easy integrations** of Sinergify, complemented by an outstanding onboarding team for smooth setup. (1 reviews) - Users value the **efficiency** of Sinergify, highlighting its smooth integrations and supportive onboarding team. (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find the **difficult customization** of Sinergify to be slightly complicated, impacting their overall experience. (1 reviews) ## Sinergify Reviews ### 1. Seamless Integrations and Outstanding Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amit V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Sinergify?** Sinergify offers a wide range of integrations and has an excellent onboarding team dedicated to ensuring that everything proceeds smoothly and efficiently. **What do you dislike about Sinergify?** With Sinergify, everything works well, and their support staff is also excellent. **What problems is Sinergify solving and how is that benefiting you?** Sinergify acts as a bridge between Salesforce and JIRA, enabling seamless bidirectional synchronization between the two platforms. It allows users to keep data in sync and update both JIRA tickets and Salesforce cases efficiently. Additionally, Sinergify provides Agentforce AI, which makes it easy to update cases using just a few simple prompts. ### 2. Simplifies Salesforce-Jira Integration with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia Marie M. | Strategic Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Sinergify?** I like Sinergify for its ease of use and appreciate its simple and pointed integration. The fantastic customer support really stands out for me. **What do you dislike about Sinergify?** Configuration is slightly complicated. **What problems is Sinergify solving and how is that benefiting you?** I use Sinergify to connect Salesforce Tier 1 support with Jira Tier 2 engineering support, and to link technical account managers with product backlogs. ### 3. Struggle end between Jira and slaesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Lakhan S. | SQL AND BI Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Sinergify?** I like that it reduces the effort while integrating Jira with Salesforce. It allows us to access information directly from Jira and use the same in Salesforce. **What do you dislike about Sinergify?** Sometimes I miss the personalized touch and need to put more effort into achieving the desired results and bit pricey in terms of cost. **What problems is Sinergify solving and how is that benefiting you?** We use this tool to create a connection between the Jira and salesforce and access the data for analysis ### 4. Sinergify **Rating:** 5.0/5.0 stars **Reviewed by:** asmita g. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Sinergify?** Sinergify has good functionality and offers various features. **What do you dislike about Sinergify?** Makes the site slow Hangs a lot Feed item control **What problems is Sinergify solving and how is that benefiting you?** Good product and serves the purpose as a connector between salescorce and jira. ### 5. Senergify Review **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka C. | Analyst I Service Desk, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Sinergify?** Provides great cross-functional support between apps This is a very secure, easy to use, and flexible tool Provides seamless performance **What do you dislike about Sinergify?** We need better support from the team price is a bit high **What problems is Sinergify solving and how is that benefiting you?** Connecting with customers and partners Providing tech support ### 6. Great Event Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Cindam M. | Accounts Receivable Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Sinergify?** Excellent customer service, easy to use provides great features, good value for money **What do you dislike about Sinergify?** setup is not complicated, not easy Configuration is not easy **What problems is Sinergify solving and how is that benefiting you?** documents viewing ## Sinergify Discussions - [What is Sinergify used for?](https://www.g2.com/discussions/what-is-sinergify-used-for) - [View Sinergify pricing details and edition comparison](https://www.g2.com/products/sinergify/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+09%3A52%3A00+-0500&secure%5Bsession_id%5D=72898712-0dd1-4cef-8255-89b5ce614afd&secure%5Btoken%5D=6414e9cb6905d75de4fbefdb3ec0d744d95c76c1d498032a2b2d92cf49f6e435&format=llm_user) ## Sinergify Features **Setup** - Activities - Flows - Dependencies - Notifications **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Updates - Audit Trail - Integration **Generative AI** - AI Text Generation **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Sinergify Alternatives - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,062 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,455 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,166 reviews)