---
title: Simptel Reviews
meta_title: 'Simptel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Simptel works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2025-10-30'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---


# Simptel Reviews
**Vendor:** Simptel  
**Category:** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Simptel
Simptel is primarily focused on simplifying the current means of communication such as business phone systems , text messaging and other communication channels. Simptel connects voice with the other communication channels to create an overview in one dashboard.




## Simptel Reviews
  ### 1. Very easy to use interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hassan N. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 10, 2020

**What do you like best about Simptel?**

Overview of invoices and HD call quality

**What do you dislike about Simptel?**

Mobile application is very basic and does not have a lot of functionalities yet

**What problems is Simptel solving and how is that benefiting you?**

I am better reachable and have a more cost-effective solution for my restaurant.


## Simptel Discussions
  - [What is Simptel used for?](https://www.g2.com/discussions/what-is-simptel-used-for)

- [View Simptel pricing details and edition comparison](https://www.g2.com/products/simptel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-11+03%3A49%3A27+-0500&secure%5Bsession_id%5D=e5d8ecb5-b188-433e-862b-60712bc80fb9&secure%5Btoken%5D=3dfe16a3ad63fdf9b5df9b1a59cb1060a87201eb086ef3a7c37dfc4914fbfe67&format=llm_user)

## Simptel Features
**Additional Functionality**
- Role-Based Permissions
- Configurable Workflow
- Access Controls/Permissions
- Assignment Management
- Help Desk Management
- Projections
- Customizable Reports
- Issue Management
- Customizable Fields
- Reporting & Statistics
- API
- Alerts/Notifications
- Customizable Forms
- Recurring Issues
- Widgets
- Workflow Management
- Prioritization
- Third-Party Integrations
- Commenting/Notes
- Issue Auditing
- AI Copilot
- Task Management
- Real-Time Updates
- Generative AI
- Collaboration Tools
- Dashboard
- Self Service Portal
- Real-Time Notifications
- Support Ticket Management
- Drag & Drop
- Customizable Templates
- Project Management
- Issue Tracking
- Activity Dashboard
- Tagging
- Monitoring
- Service Level Agreement (SLA) Management
- Customizable Branding
- Multi-Channel Communication
- Support Ticket Tracking
- Task Progress Tracking
- Issue Scheduling
- Ticket Management
- Chat/Messaging
- Rules-Based Workflow
- Alerts/Escalation
- Real-Time Reporting
- Knowledge Base Management
- Surveys & Feedback
- SSL Security
- Activity Tracking
- Email Management

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