I would say the product is a decent product but the customer support is amazing and quick to respond. Review collected by and hosted on G2.com.

The product is not as robust as previously CSAT providers I have used. Review collected by and hosted on G2.com.

I like how simple it is to build a survey with step by step prompts, i also like how easy it is to intregrate with zendesk - the webhooks make it easy to keep all those in the business updated via slack. Review collected by and hosted on G2.com.

i dislike that features such as self categorisation for customers aren't ready and i do not like how it doesn't throttle customers from recieving more than one survery in a timeframe. Review collected by and hosted on G2.com.

Simplesat has been a pleasure and joy to use. Not only is their product powerful and simple (had to throw that pun in...), but their Support and Product Management teams are always ready and willing to assist and help guide us if we need anything. They've been keen to understand use cases for additional integrations we've asked for and what product advancements would improve the experience. Review collected by and hosted on G2.com.

Not a huge concern, but some of the UI and flow could use some tweaking as time goes on. For example, sending an NPS survey via email can be a bit clunky when managing contacts and uploading lists, compared to a traditional email marketing platform. Review collected by and hosted on G2.com.

Their customer support was actually a huge selling point for me. They are very responsive and helpful.

The tool itself did what we needed it to, we wanted to increase our CSAT score response rate and it did! Review collected by and hosted on G2.com.

A little limited on the design of the survey, but nothing a skilled brand designer can't finesse Review collected by and hosted on G2.com.

Simplesat makes working with our customers more manageable, and I love that it integrates seamlessly with Salesforce, zendesk and Slack. That's a huge perk! The pricing for what you get is also one of the reasons it's an excellent choice. Review collected by and hosted on G2.com.

I haven't been using it for a long time. I'll be sure to come back and update my review once I come across things I dislike or could be improved. Review collected by and hosted on G2.com.

Easy to use product.

Timely delivery.

Great customer service.

Value for money.

Elliot Fox :)

Reliable Review collected by and hosted on G2.com.

Nothing really. We have had no complaints since we tied up with them. Review collected by and hosted on G2.com.

The most helpful part of simplesat is the simplicity of starting. It's incredibly easy to pickup, attach to emails or Zendesk tickets, and be on your merry way. Review collected by and hosted on G2.com.

I think simplesat is great for the basic things but falls flatter as we want to build more complex interactions. For example, I would really like a zendesk action that sends a survey link to a user without having to automate that action on our end. This would help with the more scrappy automations we have. The other thing is just that I'd like to see a more comprehensive API payload when adding custom questions. I have a survey with a bunch of additional questions that I want to see the answers for when using zapier, but simplesat can only send the initial question. Review collected by and hosted on G2.com.

I use Simplesat mainly to review feedback we have received from closed tickets in our ticketing system. Simplesat supplies me with quick information and statistics for my direct reports. Monthly reports help me bring the data to the team. Review collected by and hosted on G2.com.

There is not much to dislike about Simplesat and maybe that's because I don't use it its full potential. I wish I could get more granular with the reporting to get individual stats sent via email weekly. Review collected by and hosted on G2.com.

We've adopted Simplesat since many years ago now, and looking back I couldn't be happier with the decision we made at that time. Years later it's been a consistent 5 star experience from the quality of the UI, the configuration possibilities of the surveys, the integration with Zendesk ticketing and Explore reporting and last but not least the excellent customer support and service provided by the Simplesat team. We are now working with other branches of our company to help them adopt Simplesat on their instances of Zendesk as well. Five stars! Review collected by and hosted on G2.com.

Initially we were limited by the inability to use multi-brand or multiple instances of Zendesk with the same instance of Simplesat, but the team helped us overcome the multi-brand early on and we haven't had any issues since. Review collected by and hosted on G2.com.

I've been using SimpleSat in my previous company (moved away from Nicereply) and have implemented it in my current one (moving away from Wootric). It is extremely easy to setup, their support team is the most helpful team I've ever had to deal with, and our CSAT response rate has drastically increased since we've used it. We use Vitally and the SimpleSat team has kindly agreed to build up the integration for us which was such a pleasant surprise!

I love the fact you can see their Roadmap and share what you'd like to see. You'll even get a follow-up email from their CEO asking for more details to make sure they build features according to your needs - that's what I call being product AND customer-centric! Review collected by and hosted on G2.com.

Absolutely nothing, they are killing it and I'm really glad we're collaborating with them. If you want to work with a team going above and beyond for their customers building a tool that will improve your NPS, CSAT and CES, then SimpleSat is your tool! Review collected by and hosted on G2.com.