Generated from real user reviews
See Related User Reviews
Jamie Y.
Mid-Market (51-1000 emp.)
5.0/5
"Simple, Intuitive, and Backed by Awesome Support"
What do you like about Simplesat?
Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)
Sunil G.
Mid-Market (51-1000 emp.)
5.0/5
"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"
What do you like about Simplesat?
Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is
See Related User Reviews
Sandra S.
5.0/5
"Effortlessly Enhances Ticket Feedback"
What do you like about Simplesat?
I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o
Jamie Y.
Mid-Market (51-1000 emp.)
5.0/5
"Simple, Intuitive, and Backed by Awesome Support"
What do you like about Simplesat?
Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)
See Related User Reviews
Sunil G.
Mid-Market (51-1000 emp.)
5.0/5
"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"
What do you like about Simplesat?
Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is
Mark H.
4.5/5
"Seamless Platform, Responsive Support"
What do you like about Simplesat?
I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr
See Related User Reviews
Sunil G.
Mid-Market (51-1000 emp.)
5.0/5
"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"
What do you like about Simplesat?
Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is
Verified User
4.5/5
"User-Friendly and Comprehensive Feedback Management"
What do you like about Simplesat?
I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett
See Related User Reviews
Rainel M.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless Feedback Collection and Data Integration"
What do you dislike about Simplesat?
I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l
Efrat B.
Mid-Market (51-1000 emp.)
4.5/5
"Technical Support Operations"
What do you dislike about Simplesat?
There are numerous issues with the Integration again and again
See Related User Reviews
Mark H.
4.5/5
"Seamless Platform, Responsive Support"
What do you dislike about Simplesat?
The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Very user friendly!"
What do you dislike about Simplesat?
I find it strange that the branding you configure doesn’t automatically apply to your survey templates.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Easy and fast to use"
What do you dislike about Simplesat?
Can be hard to make the setup as you like, and not always straightforward
See Related User Reviews
Rainel M.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless Feedback Collection and Data Integration"
What do you dislike about Simplesat?
I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l
Ease of creating a survey and rolling it out. Ease of integration between systems. Effectiveness and efficiency of support team Review collected by and hosted on G2.com.
Nothing as of now as we are satisfied with the features Review collected by and hosted on G2.com.
Easy to configure, great reporting, overall great product for our needs. Review collected by and hosted on G2.com.
We have had no issues or complaints at this time. Review collected by and hosted on G2.com.
Their feature pipeline is very active, and also their responsiveness to any questions and feature requests has been great. We've been using Simplesat for Customer Support CSAT (in various platforms) and NPS for several years now, and there haven't been more than a couple of cases where we would've been missing any "nice to have" functionalities. All in all, it's a very robust and flexible solution.
Implementation and ready-made integrations with 3rd party platforms are great. Review collected by and hosted on G2.com.
Hard to find any. So far, it has met pretty much all of our requirements. Review collected by and hosted on G2.com.
Forthcoming. We started working together in 2018, and whenever we had a specific request or requirement, SimpleSat was always willing to accommodate us and deliver the feature we were looking for. They constantly improve and grow as a company and in product offerings. It is effortless to integrate with various CS systems. In addition, the HTML code can also be embedded in any email, so the implementation is also straightforward. The whole backend is easy to understand and configured. Their Customer Support is kind and always ready to assist. Review collected by and hosted on G2.com.
Honestly, I cannot think of any. We have had a great relationship since day one based on mutual respect. Review collected by and hosted on G2.com.
The simplicity and the dashboard are great but what is really nice is the ease of integration with our RMM which does not have a client survey option. It works really well with SyncroMSP. I also appreciate the customer service (human) which even as an IT guy, I miss and appreciate when companies invest in live people to onboard or answer questions. I HIGHLY endorse SimpleSAT Review collected by and hosted on G2.com.
None - price is right for what you need! Review collected by and hosted on G2.com.
Their quick service, attitude and easy UI Review collected by and hosted on G2.com.
There are numerous issues with the Integration again and again Review collected by and hosted on G2.com.
Thank you so much for leaving us a review! We're thrilled to hear that you're enjoying our quick service, attitude, and user-friendly interface—it’s incredibly rewarding to know these aspects have been helpful for you.
We apologize for the integration issues you’ve encountered. Ensuring smooth and reliable integrations is our priority; we’re continuously working to improve these areas. Our support team is here to help you resolve any issues quickly, so don’t hesitate to reach out if you encounter any further difficulties. You may also check our https://portal.productboard.com/simplesat/ for updates.
The simplicity of survey building and streamlined UI Review collected by and hosted on G2.com.
The fact we have to upgrade our tier for SSO functionality Review collected by and hosted on G2.com.
Hi, Nick! Thank you for the kind words and it's great that you're satisfied with our service. Should you encounter anything that requires assistance or maybe just wanted to have a quick chat about your account, feel free to reach us anytime and we'd gladly help. 💚
The ease of use and interactive images, their fun aspect, connectivity with other software, and the responsiveness of their customer service. Review collected by and hosted on G2.com.
The tool is very good, I have nothing to reproach them for. Review collected by and hosted on G2.com.
I love the personal help. I can start a chat and they will walk me through the issue, sometimes we have to really dig in, and they will get on a video call, to handle the issue. Review collected by and hosted on G2.com.
I can not think of a downside to using Simplesat. Review collected by and hosted on G2.com.
SimpleSat is super easy to use, has a great user experience, and the customer service fantastic. We've been able to increase our response rate drastically since adopting. The entire set up process was easy from importing legacy data to creating surveys and setting up our custom domains. Review collected by and hosted on G2.com.
The experience when creating larger surveys or those with conditional logic could be improved Review collected by and hosted on G2.com.
Thank you for your glowing review! We're delighted to hear that Simplesat has been instrumental in enhancing your CSAT experience. Your feedback regarding larger surveys and conditional logic is invaluable, and we'll certainly take it into account for future improvements. We appreciate your support and look forward to continuing to exceed your expectations. You may also share some of your ideas in our product roadmap😉, we're all ears.
See how Simplesat improved