SimplePractice Reviews (129)

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Reviews

SimplePractice Reviews (129)

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4.1
129 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and all-in-one functionality of SimplePractice, highlighting how it streamlines scheduling, billing, and documentation in a single platform. Many appreciate the intuitive interface that simplifies client management and enhances productivity, although some note that customer support can be slow to respond.

Pros & Cons

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Robert G.
RG
Robert G.
After School Teacher
Mental Health Care
Small-Business (50 or fewer emp.)
"Simple and Powerful Platform"
5/5
What do you like best about SimplePractice?

Streamlined insurance claim submissions make life very easy. Digital online note taking and information storage is very beneficial. Its HIPPA compliance is exceptional and necessary for the work we do at the business. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

One expects a difference between web and phone app but the difference in ability is pretty jarring and leads to a huge loss in capability outside of using a computer. Review collected by and hosted on G2.com.

AP
Anna P.
Medical Doctor
Small-Business (50 or fewer emp.)
"Now that I experineced it for myself-Telehealth (Therapy) Not as scary and awakard it sounded"
5/5
What do you like best about SimplePractice?

I like the simplicity of planning arrangements without finishing heaps of preparing of how to do as such. I value the stripe Visa framework that is incorporated with the product as this was one concern I had of tolerating installments from customer. I like the video conferencing and the way that live preparing is offered and I really get the opportunity to see the general population behind the scene instead of email. My request to client bolster pivot time was a sensible and issue settled. I adore the reality the I can send a customer a paid receipt promptly, subsequent to tolerating charge card installment over the phone...thank goodness less administrative work. I truly love the majority of the structures customers need to finish are available...ease of composing progress notes, and so on... Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

There is nothing that I dislike about this software. Review collected by and hosted on G2.com.

PS
Peter S.
Mental Health Counselor
Mid-Market (51-1000 emp.)
"SimplePractice great product"
5/5
What do you like best about SimplePractice?

I like that the designers are ceaselessly getting criticism and tolerating contribution about their clients' wants for how to add to and further build up the program. From customer booking to updates and putting away notes and charging, it's easy to understand and "straightforward" Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

The main figure I can say that I didn't care for about this was the you can't really kill the need to affirm arrangements and its in all respects convenient devouring to really affirm each and every arrangement. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Let SimplePractice free you up to focus on what matters most: your clients!"
5/5
What do you like best about SimplePractice?

I like that SimplePractice makes the flow of my very part-time practice so easy. I am mostly a stay at home mom. I work a few evenings a week. I wouldn’t want to spend any extra time dealing with paperwork. So I pay for SimplePractice to make paperwork and scheduling super convenient. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I wish it cost less bc I work so part-time. However, it’s still worth it to me. For others that work more hours, it should be extremely affordable. Review collected by and hosted on G2.com.

Kelli C.
KC
Kelli C.
Therapist/Owner
Small-Business (50 or fewer emp.)
"Affordable, easy to use EHR!"
4.5/5
What do you like best about SimplePractice?

This EHR is affordable and makes billing easy. The forms are customizable and my clients can schedule appointments and pay bills online. Appointment reminders are free, as well, which decreases no-shows. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

It takes awhile to customize some forms, as there aren’t many templates that are feasible. It was supposed to include treatment planners, but this feature has still not arrived. This would make treatment planning much easier! Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"It really is simple!"
4.5/5
What do you like best about SimplePractice?

I appreciate the tips and guidance offered during setup. The program is very easy to understand and I really like the templates and document saving capability. The client portal is great and the booking widget makes scheduling a breeze! Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I haven't yet found anything I dislike. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Great for simple billing needs/small practices "
3.5/5
What do you like best about SimplePractice?

The best feature with this product is that all you have to do is click one button (as long as all the information is there) to create a claim. The information will automatically be filtered onto the claim. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I dislike that it does not catch mistakes that a private biller would be able to catch. For example: it will allow you to bill several new patient visits in a row (for the same patient). I would think it could tell that is a mistake, and flag the claim. It also does not automatically apply a deductible portion so you have to add a check for $0 (for every person that applies towards deductibles) that is a huge waste of time. This system also does not keep track of self pay versus insurance patients including copay, coins, ect Review collected by and hosted on G2.com.

Andrea R.
AR
Andrea R.
Licensed Mental Health Counselor
Small-Business (50 or fewer emp.)
"Overall very satisfied"
4/5
What do you like best about SimplePractice?

User friendly, intuitive, simple platform Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Wiley Treatment plan is not helpful. Simple practice needs to implement treatment plans for their platform so clinicians could select problem areas and treatments from a list already loaded into the client's folder. Review collected by and hosted on G2.com.

DS
Diane S.
Private Practice Owner
Small-Business (50 or fewer emp.)
"Customer support HELL"
0/5
What do you like best about SimplePractice?

Scheduling clients and charting are super easy. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

There is no way to describe the level of frustration I have experienced trying to get some live support. There is NO telephone number you can call to get a live person on the phone to help you figure out a problem. There isn't even a live help option. Every problem I have tried to ask for help for - via email - I get an email response to a day or day and half later. There are complex problems that have to be sorted out - and it takes an incredible amount of time trying to put everything into writing - not to mention waiting at least 24 hours for a response - and if the person's response doesn't answer the question..... you have to start all over again. It's in the DARK AGES, really. Review collected by and hosted on G2.com.

Response from Gillian Wu of SimplePractice

Hi Diane, we're committed to providing best-in-class customer support, and I'm so sorry to hear that your experience with our Customer Success team has been less than stellar. We've recently implemented a new Live Chat option that allows you to connect directly to a Product Specialist in real time - you can access that feature through the red Help bubble in your account.

If you'd like, I'd love to connect with you directly to help you with any questions you have or issues you're experiencing with SimplePractice. You can reach me directly at gillian@simplepractice.com. Thanks for your candid review, and please don't hesitate to reach out if I can assist.

Warmly,

Gillian from SimplePractice

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Good interface "
4/5
What do you like best about SimplePractice?

It is “simple” to use, no pun intended. I like the sleek interface of It and the ease of the tools. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

There are some things that other EHRd have that SP does not, and It is a little pricier. Review collected by and hosted on G2.com.