Consulting Services for ServiceNow Strategic Portfolio Management

The Mastermind Group is a consulting firm dedicated to enhancing organizational performance through strategic decision-making and effective problem resolution. By aligning the right personnel with key business principles, they empower organizations to make optimal decisions at every level. Key Features and Functionality: - Business Consulting: Offers tailored strategies to improve overall business operations and outcomes. - Executive Coaching: Provides personalized guidance to leaders, fostering effective leadership and decision-making skills. - People Consulting: Focuses on aligning talent with organizational goals to maximize productivity and engagement. - Process Consulting: Analyzes and refines business processes to enhance efficiency and effectiveness. - Systems Coaching: Assists in developing and implementing systems that support sustainable success. Primary Value and Solutions: The Mastermind Group addresses the challenge of suboptimal organizational performance by ensuring that the right individuals, equipped with appropriate skills and knowledge, apply essential business principles consistently. This approach leads to improved decision-making, streamlined processes, and sustained success for their clients.

Thirdera, a Cognizant company, is a leading global ServiceNow partner dedicated to helping organizations optimize their digital transformation initiatives through innovative solutions. Established in 2021 and acquired by Cognizant in January 2024, Thirdera leverages the ServiceNow platform to enhance enterprise workflows, driving efficiency and productivity across various industries. Their team of experts, including architects, developers, consultants, designers, and project managers, collaborates with clients to unlock hidden potential and deliver tailored experiences that harness organizational capabilities. Key Features and Functionality: - Comprehensive ServiceNow Solutions: Thirdera offers end-to-end services encompassing assessment and roadmap development, custom application development, managed services, training, and organizational change management. - Workflow Expertise: With proficiency across all ServiceNow workflows—including IT, employee, customer, and creator workflows—Thirdera ensures seamless integration and optimization tailored to each client's needs. - Innovative Products: Thirdera has developed a suite of applications available in the ServiceNow Store, such as the Instance Analyzer for code quality audits, the Employee Self-Service Portal for enhanced user experiences, and the Email Builder for creating consistent, branded notifications. - Thirdera University: As a top ServiceNow Authorized Training Partner, Thirdera provides comprehensive educational programs through Thirdera University, equipping professionals with the skills needed to maximize platform value. Primary Value and Solutions for Users: Thirdera empowers organizations to accelerate their digital transformation journeys by providing expert guidance and innovative solutions that maximize the value of the ServiceNow platform. By modernizing service delivery, automating workflows, and enhancing user experiences, Thirdera helps clients achieve operational excellence, reduce technical debt, and drive business growth. Their commitment to challenging the status quo and pushing the boundaries of innovation ensures that clients stay ahead in the rapidly evolving digital landscape.

We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech and Tieto Indtech as well as Tieto Tech Consulting business. Our around 14 000 talented vertical software, design, cloud and AI experts are dedicated to empowering our customers to succeed and innovate with latest technology. Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

TMLabs Pty Ltd is an independent cloud software consultancy based in Sydney, Australia, specializing in ServiceNow architecture, implementations, and managed services. As the largest Australian-owned pure-play ServiceNow Elite Partner, TMLabs is dedicated to transforming the ServiceNow ecosystem by delivering tailored solutions that drive operational excellence and innovation. Key Features and Functionality: - ServiceNow Architecture and Implementations: TMLabs provides comprehensive architecture and implementation services, emphasizing best practices and minimal customizations to ensure seamless upgrades and reduced maintenance costs. - Integrated Risk Management and Cyber Security: The company offers specialized services in risk management and cyber security, including integrations with regulatory content providers and Security Information and Event Management tools, focusing on ServiceNow Governance, Risk, and Compliance . - Customer Service Management : TMLabs enhances customer service capabilities through ServiceNow's CSM, offering integrations with digital identity verification and real-time language translation services to improve user experience. - IT Service Management and Integrations: The company delivers ITSM solutions with a focus on cloud migrations and resource management, integrating ServiceNow ITSM with telephony and cloud management tools. - Smart Operations : TMLabs provides IT Operations Management services, including Configuration Management Database health checks and Internet of Things integrations, to maintain infrastructure visibility and control. - HR Service Delivery: The company offers HR Service Delivery solutions using ServiceNow, focusing on case management, onboarding, and employee document management. Primary Value and Solutions for Users: TMLabs empowers organizations across various industries—including construction, financial services, education, telecommunications, government, utilities, and technology—to optimize their ServiceNow platforms. By emphasizing best practices and minimizing customizations, TMLabs ensures clients achieve self-sufficiency, reduced maintenance costs, and enhanced operational efficiency. Their expertise in integrated risk management, cyber security, and customer service management enables businesses to address complex challenges, improve compliance, and deliver superior customer experiences.

Top Tech Consulting Inc. is a specialized information consulting firm headquartered in Roseland, New Jersey, dedicated to transforming businesses through innovative technology solutions. With extensive experience in implementing cloud-based platforms, particularly ServiceNow, the company empowers organizations to automate processes and achieve business maturity, delivering true value across various verticals. Key Features and Functionality: - Advisory Services: Guiding organizations through their ServiceNow journey with tailored consulting to align with business objectives. - Implementation Services: Providing end-to-end ServiceNow implementation, from solution design to deployment, ensuring seamless integration and optimal performance. - Support Services: Offering comprehensive support, including instance maintenance, enhancements, upgrades, patch management, and subscription/license management to maintain and optimize the ServiceNow platform. - Helpdesk Services: Streamlining IT service delivery with efficient incident management and user support through ServiceNow Helpdesk solutions. Primary Value and Solutions: Top Tech Consulting Inc. elevates businesses from ordinary to extraordinary by leveraging deep technical capabilities and innovative strategies. Their expertise in ServiceNow enables organizations to optimize and automate workflows, enhance employee experiences, and improve IT operations. By providing cutting-edge technology solutions, they help businesses offer resourceful and innovative services to their customers, driving efficiency and productivity.

TOW80 Consulting s.r.l., a subsidiary of the DGS Group, is Italy's premier firm dedicated exclusively to ServiceNow solutions. Established in 2019, TOW80 specializes in guiding clients through digital transformation by offering comprehensive services, including consulting, implementation, support, and training on the ServiceNow platform. With a team of over 50 consultants holding more than 110 ServiceNow certifications, TOW80 has successfully completed over 120 projects for more than 60 clients across various industries such as Public Sector, Health, Manufacturing, Financial Services, Energy & Utility, Retail, Telco, Fashion & Luxury, and Education. Key Features and Functionality: - Consulting Services: TOW80 provides in-depth assessments, business process analyses, workshops, and solution architecture design to help clients optimize their business processes using ServiceNow. - Implementation: Employing an agile methodology, TOW80 ensures that ServiceNow solutions meet all project requirements, minimize time-to-market, and adhere to best practices. Services include review and assessment, implementation, integration, and data migration and management. - Support: Post-implementation, TOW80 offers flexible support services ranging from simple administration to complete configuration and platform evolution, ensuring stable and optimized systems for clients. - Training: As the only Authorized Training Partner in Italy, TOW80 provides official ServiceNow courses through certified instructors, offering training in various formats, including virtual classes and on-the-job training tailored to client needs. Primary Value and Solutions: TOW80 Consulting s.r.l. addresses the critical need for businesses to undergo digital transformation by leveraging the ServiceNow platform. By integrating existing technological systems and workflows, TOW80 enhances operational efficiency and service delivery across IT, employee, and customer management domains. Their expertise ensures that clients can effectively navigate complex digital transformation projects, resulting in improved processes, reduced costs, and enhanced customer satisfaction.

AdQuam is a Management and Information Technology Consulting firm established in 2003, specializing in delivering a portfolio of specialized solutions in areas such as Enterprise Service Management, Portfolio & Project Management, Enterprise Architecture, and Enterprise Asset Management. With a strong partnership with leading software vendors like ServiceNow and Planview, AdQuam focuses on implementing state-of-the-art solutions that help organizations transform ideas into business outcomes. Key Features and Functionality: - Portfolio and Project Management Design: AdQuam assists organizations in connecting business strategies with project execution by designing portfolio and project management models that plan, deliver, and track value across various methodologies. - IT Cost Optimization: Utilizing ServiceNow IT Financial Management and ServiceNow SPM, AdQuam helps clients optimize discretionary IT spending, aiming to reduce operational expenses and align capital expenditures with business strategies. - Enterprise Service Management Process Design: Leveraging frameworks like ITIL, COBIT, and CMMI, AdQuam defines Enterprise Service Management approaches, creating shared services and implementing ServiceNow solutions to reduce costs and enhance service quality. - Enterprise Architecture: Applying best practices such as TOGAF, AdQuam aids clients in implementing Enterprise Architecture solutions using tools like ServiceNow APM or Planview® Enterprise Architecture to achieve cost reduction, technology standardization, process improvement, and strategic differentiation. - Solutions Implementation: AdQuam provides expert teams with strong knowledge of partner solutions to ensure successful project implementation and return on investment. - Solutions Enablement: Offering a set of courses aligned with partner training, AdQuam ensures effective knowledge transfer to client teams for optimal solution utilization. - Solutions Maintenance and Support: AdQuam offers premium first and second-line support, providing personalized services to keep partner solutions up-to-date and benefiting from continuous improvements and innovations. Primary Value and User Solutions: AdQuam's primary value lies in its ability to transform organizational ideas into tangible business results through the implementation of tailored ServiceNow and Planview solutions. By focusing on areas like project management, cost optimization, service management, and enterprise architecture, AdQuam addresses critical business challenges, enabling clients to enhance operational efficiency, reduce costs, and achieve strategic objectives. Their comprehensive approach ensures that clients receive end-to-end support, from design and implementation to training and ongoing maintenance, facilitating a seamless digital transformation journey.

Trianz simplifies digital evolutions of companies from strategy through execution. Leveraging its global digital transformation database of over 1.5 million datapoints, Trianz provides digital maturity and benchmarking services, transformation strategy development and execution blueprint services. With a unique, multi-disciplinary and collaborative model, Trianz helps clients transition to new business models, digitalized processes and deliver great experiences utilizing Analytics, Digital, Cloud, Infrastructure and Cyber Security technologies. For more information, visit www.trianz.com.

Tuatara Consulting Inc. is a management consulting firm dedicated to guiding organizations through their unique transformation journeys. With a technology-agnostic and business outcome-focused approach, Tuatara delivers solutions that align with clients' strategic initiatives, aiming to reduce costs, increase revenue, and enhance profitability. Their expertise spans business strategy, intelligent applications, data analytics, artificial intelligence, and cloud solutions, enabling businesses to evolve, innovate, and scale in today's rapidly changing environment. Key Features and Functionality: - Business Strategy: Tuatara assists organizations in developing and implementing strategies that drive growth and operational efficiency. - Intelligent Applications: They design and deploy applications that leverage advanced technologies to meet specific business needs. - Data Analytics and AI: Tuatara provides comprehensive data management solutions, enabling clients to harness the power of data and artificial intelligence for informed decision-making. - Cloud Solutions: They offer cloud services that ensure secure and scalable access to critical applications and data, facilitating seamless business operations. Primary Value and Solutions Provided: Tuatara Consulting Inc. empowers organizations to navigate and thrive in the digital era by offering tailored solutions that address their unique challenges. By focusing on cost reduction, revenue generation, and profit improvement, Tuatara helps clients achieve sustainable growth and a competitive edge in their respective industries.

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.