Consulting Services for ServiceNow Strategic Portfolio Management

Sysintegra Pty Ltd is a ServiceNow Elite Partner specializing in Service Management and Service Automation consulting across the Asia-Pacific region. With over a decade of experience and more than 100 successful projects in Australia and New Zealand, Sysintegra focuses on simplifying and automating business services to enhance both customer and employee experiences. Their services encompass custom business applications, integrations, continuous delivery and continuous integration , managed support, training, and strategic roadmap sessions. Sysintegra's commitment to excellence is reflected in their impressive customer satisfaction score of 4.81 out of 5. Key Features and Functionality: - ServiceNow Implementation and Consulting: Expertise in deploying and optimizing ServiceNow solutions tailored to organizational needs. - Custom Application Development: Design and development of bespoke applications on the ServiceNow platform to address specific business requirements. - Identity Security Solutions: Development of security products like 'ZertID' for Identity Governance and Administration and 'DataMask' for data privacy within ServiceNow implementations. - Managed Support Services: Ongoing support and maintenance to ensure optimal performance and continuous improvement of ServiceNow environments. - Training and Strategy Sessions: Comprehensive training programs and strategic planning to align ServiceNow capabilities with business objectives. Primary Value and Solutions Provided: Sysintegra addresses the challenges organizations face in managing and automating their service processes by offering tailored ServiceNow solutions that enhance operational efficiency and user experience. Their deep understanding of ServiceNow environments enables them to develop innovative security products, ensuring data privacy and identity security within implementations. By providing end-to-end services—from strategy and implementation to support and training—Sysintegra empowers businesses to streamline their operations, improve service delivery, and achieve a higher return on investment.

System Support Inc. is an independent IT services company specializing in comprehensive system solutions, including consulting, design, development, testing, operation, and maintenance support. With a strong focus on cloud computing, the company assists enterprises in leveraging cloud platforms such as Amazon Web Services , Microsoft Azure, and Google Cloud, as well as integrating services like ServiceNow and Oracle databases. Established in 1980 and headquartered in Kanazawa, Japan, System Support Inc. has grown to employ approximately 1,484 professionals as of June 30, 2024. Key Features and Functionality: - Comprehensive IT Services: Offers end-to-end solutions from consulting and system design to development, testing, and ongoing maintenance. - Cloud Integration Expertise: Specializes in deploying and managing cloud platforms, including AWS, Microsoft Azure, and Google Cloud, facilitating seamless cloud adoption for businesses. - ServiceNow Implementation: Provides expertise in implementing and customizing ServiceNow, enhancing IT service management capabilities for clients. - Oracle Database Solutions: Delivers robust database solutions, ensuring efficient data management and integration. - Product Development: Develops and offers proprietary software products such as "Tate Yakusha," a construction work information management system, and "Shugyo Yakusha," an attendance/work management system. Primary Value and User Solutions: System Support Inc. empowers organizations to navigate digital transformation by providing tailored IT solutions that enhance operational efficiency and scalability. By offering independent, vendor-neutral services, the company ensures clients receive optimal system environments suited to their unique needs. Their expertise in cloud integration and system development enables businesses to modernize their IT infrastructure, improve service delivery, and maintain a competitive edge in the rapidly evolving digital landscape.

SYSUSA, Inc. is a niche information technology company specializing in ServiceNow solutions and cybersecurity services. As a ServiceNow Premier Partner, SYSUSA focuses on enabling organizations to digitize, modernize, and transform into high-performing, resilient, and efficient enterprises. Their passion for innovation, security, and agility drives them to deliver high-quality, best-value technology and security services, ensuring high customer satisfaction. Key Features and Functionality: - ServiceNow Solutions: SYSUSA offers comprehensive ServiceNow services, including IT Service Management , Governance, Risk, and Compliance , Security Operations, IT Operations Management , IT Business Management , and Human Resource Service Delivery . Their certified professionals design, develop, and implement solutions that enhance platform performance and user experience. - Cybersecurity Services: SYSUSA provides cybersecurity solutions that align with business needs to reduce risk. Their services include designing, implementing, assessing, and aligning security programs to regulations and industry best practices. - ISO Training & Audits: SYSUSA's lead auditors and trainers are certified in multiple ISO standards, empowering clients with the knowledge needed to successfully implement, operate, manage, and improve management systems. Primary Value and Solutions Provided: SYSUSA addresses the challenges organizations face in customizing ServiceNow implementations, which can negatively impact platform performance and security. By leveraging out-of-the-box capabilities and reducing the need for customization, SYSUSA enhances performance and expedites time-to-value. Their expertise in cybersecurity ensures that organizations can fortify their digital defenses against evolving threats. Additionally, their ISO training and audits empower clients to implement and manage effective management systems, ensuring transparency and accountability.

TCloud Consulting is a boutique IT consulting firm specializing in digital workflow and automation solutions. As a ServiceNow Elite Technology and Service Partner, TCloud empowers clients to rapidly build and deploy enterprise service management solutions, including IT Service Management , Customer Service Management , IT Asset Management , Human Resources Service Delivery , Project Portfolio Management , and Facilities Management. Their team comprises highly regarded IT consultants known for their impressive technical, consulting, and solution architecture skills, supporting clients across a broad range of domains and platforms. Key Features and Functionality: - Advisory & Consultancy: Identifying strategic opportunities through expertise in planning and road mapping. - Implementation Services: Maximizing client capabilities with best-practice implementations leveraging the ServiceNow platform. - Managed Services: Providing cost-effective support to ensure clients receive value from their ServiceNow investment. - Upgrade Facilitation: Ensuring effective and safe ServiceNow upgrades through a structured project management framework. - Pre-built Applications: Offering innovative solutions like Document Merge, File Archiver, Ticket Connector, ATF Agent, Outbound Email Filter, and BSM Builder. Primary Value and Solutions Provided: TCloud Consulting delivers quality, scalable, and best-practice technological solutions that empower clients on their transformation journey. By leveraging the ServiceNow platform, TCloud enables businesses to streamline operations, enhance productivity, and achieve digital transformation goals. Their comprehensive services address various business needs, from IT service management to customer service and human resources, ensuring clients can focus on core competencies while TCloud manages and optimizes their digital workflows.

TDC SOFT Inc., established in 1962 and headquartered in Tokyo, Japan, is a provider of IT consulting and system development services. With a strong foundation in technological expertise and a commitment to innovation, TDC SOFT offers a comprehensive suite of solutions designed to enhance business operations across various industries. Key Features and Functionality: - IT Consulting Services: Specializes in Agile methodologies, UX design, scrum training, scaled Agile frameworks, security, and artificial intelligence consulting. - System Integration and Infrastructure Solutions: Provides end-to-end system integration services, ensuring seamless integration of IT systems and robust infrastructure support. - Cloud-Based Applications: - Styleflow: A cloud application for creating web application forms. - Meepa: An EDI cloud system that digitizes transactions with partner companies. - M-check+: A cloud application for stress checks. - BP-LINKS: An EDI service that streamlines ordering, monthly billing, and settlement processes. - Human Resource and Productivity Tools: - HuTaCT: A human resource talent management system. - Trustpro: A cloud-based development framework. - HANDyTRUSt: An application designed to enhance work efficiency and expedite work reports. - MoobizSync: A tool enabling mobile access to Salesforce. Primary Value and Solutions for Users: TDC SOFT Inc. empowers businesses by delivering tailored IT solutions that drive digital transformation and operational efficiency. By leveraging their extensive experience and technical capabilities, they address the evolving needs of clients, ensuring scalable and secure IT infrastructures. Their diverse product portfolio simplifies complex processes, enhances productivity, and fosters innovation, enabling organizations to achieve their strategic objectives effectively.

Tech Mahindra, an AWS Premier Consulting Partner and Managed Service Provider , specializes in delivering comprehensive digital transformation, consulting, and business re-engineering services. With a dedicated AWS Center of Excellence and over 4,000 AWS-certified professionals, Tech Mahindra offers a full spectrum of cloud services, including migration, modernization, and managed services, to help enterprises unlock business value and drive IT priorities. Key Features and Functionality: - AWS Managed Services: Provides infrastructure monitoring and management to ensure business scalability and uninterrupted performance. - Cloud Migration Services: Utilizes the Migration Accelerators to Cloud framework for faster and cost-effective application migration to AWS. - Application Modernization: Assists in modernizing legacy applications by leveraging cloud-native capabilities for faster time-to-market. - Data Platform Modernization: Offers end-to-end migration of on-premises data warehouses to Amazon Redshift, including data pipeline modernization and BI/reporting consolidation. - Security Services: Achieved AWS Level 1 Managed Security Service Provider Competency, covering six key cybersecurity domains to protect and monitor AWS resources 24/7. Primary Value and Solutions: Tech Mahindra's collaboration with AWS enables enterprises to achieve seamless digital transformation by providing innovative, customer-centric IT solutions. Their services address critical business challenges such as: - Operational Efficiency: Enhancing productivity through automated cloud operations and managed services. - Scalability: Facilitating rapid scaling of applications and infrastructure to meet evolving business demands. - Security and Compliance: Ensuring robust security measures and adherence to compliance standards in cloud environments. - Cost Optimization: Reducing operational costs through efficient cloud migration and management strategies. By leveraging Tech Mahindra's expertise and AWS's robust cloud infrastructure, organizations can drive innovation, improve agility, and achieve sustainable growth in the digital era.

Teiva Systems is a premier IT consulting firm specializing in the development of AI-powered applications on the ServiceNow platform. With over 15 years of experience, Teiva Systems partners with Independent Software Vendors (ISVs, enterprises, and tech innovators to accelerate product launches, enhance existing solutions, and re-platform legacy systems. Their dedicated team of over 80 ServiceNow specialists focuses exclusively on building scalable, efficient, and innovative applications that drive business growth and operational excellence. Key Features and Functionality: - ServiceNow Application Development: Expertise in creating custom applications tailored to specific business needs, ensuring seamless integration with existing workflows. - AI-Powered Automation: Incorporation of advanced AI technologies to automate processes, enhance decision-making, and improve overall efficiency. - Product Strategy and Consulting: Comprehensive services from ideation to implementation, including strategy development, product design, and market launch support. - Re-platforming Services: Assistance in migrating legacy systems to ServiceNow-native architectures, ensuring modernized and optimized operations. - Training and Support: Provision of tailored training programs and ongoing support to maximize user adoption and product performance. Primary Value and Solutions Provided: Teiva Systems addresses the challenges businesses face in rapidly developing and deploying effective ServiceNow applications. By leveraging their deep expertise and exclusive focus on the ServiceNow platform, they enable clients to: - Accelerate Time-to-Market: Reduce development timelines by up to 50%, allowing businesses to quickly respond to market demands. - Enhance Operational Efficiency: Implement AI-driven solutions that streamline workflows, reduce manual tasks, and improve service delivery. - Drive Innovation: Transform ideas into cutting-edge applications that open new revenue streams and market opportunities. - Ensure Scalability: Build robust applications capable of growing with the business, accommodating increasing demands and complexities. By partnering with Teiva Systems, organizations can effectively navigate the complexities of ServiceNow application development, ensuring successful product launches and sustained business growth.

Templar Shield Inc. is a premier cybersecurity, privacy, risk, and compliance technology professional services firm dedicated to enabling organizations to defend, fortify, and secure their business operations. With a client-first philosophy, Templar Shield offers a variety of service options tailored to meet specific client needs, including advisory, integrated risk transformation, consulting, operations, and technical solutions. The firm has partnered with over 100 Fortune 1000 companies and government entities, driving innovative integrated risk and compliance solutions across numerous business functions. Key Features and Functionality: - Governance, Risk, and Compliance Enablement: Transformative processes to navigate risk and compliance complexities, unlocking benefits for organizations. - Identity and Access Management : Programs designed to protect organizational assets from internal and external threat actors. - Third-Party Risk Management: Proactive monitoring to ensure protection from cybersecurity gaps within the ecosystem and supply chain. - Data Privacy Management: Integrated privacy management solutions to win consumer trust and comply with evolving privacy regulations. - Cybersecurity Solutions: Proactive positioning of cybersecurity as a business enabler to boost performance and growth. - Managed Services: Ongoing support and management of risk and compliance programs to optimize operations. Primary Value and Solutions for Users: Templar Shield empowers organizations to effectively and efficiently address unique risk and compliance requirements through innovative services and solutions. By offering expansive, multi-industry experience, functional expertise, and a tool-agnostic approach, the firm enables clients to adopt new operating models and implement advanced technologies for managing enterprise security, risk, and compliance needs. This comprehensive support helps organizations achieve strategic objectives, optimize day-to-day risk management, and sustain long-term viability.

The Anti is an elite ServiceNow partner specializing in optimizing employee workflows to enhance organizational efficiency and employee satisfaction. With a focus on ServiceNow's employee experience products, The Anti offers comprehensive services, including implementation, consulting, and managed services, tailored to meet the unique needs of each client. Their team combines deep HR consulting expertise with technical proficiency to deliver solutions that streamline operations and elevate the employee experience. Key Features and Functionality: - HR Service Delivery : Utilizing the ANTIcipate Success with HRSD Accelerator, The Anti provides pre-configured HR services, enabling rapid deployment and immediate efficiency gains. - Talent Development: Through the ANTIcipate Talent Development Accelerator, they assist organizations in optimizing workforce architecture and skillset data, leveraging AI and skills intelligence to drive career growth and strategic workforce planning. - Employee Journeys : The Anti's Onboarding Journey Accelerator delivers ready-to-use solutions that enhance Day 1 readiness and engagement, ensuring smooth transitions for new hires and departing employees. - Workplace Service Delivery: They partner with organizations to digitize operations, manage employee safety, and unify the workplace experience, facilitating seamless hybrid work environments. Primary Value and Solutions: The Anti addresses the complexities of HR technology implementation by offering tailored solutions that enhance the employee experience. Their expertise in ServiceNow's platform allows organizations to mitigate risks, accelerate delivery, and anticipate employee needs effectively. By focusing on user-centric design and leveraging innovative accelerators, The Anti empowers businesses to create intuitive, personalized experiences that drive engagement and operational efficiency.

The Cloud People is a ServiceNow Elite Partner dedicated to delivering exceptional cloud-based solutions that drive digital transformation and operational efficiency. With a team of over 350 certified ServiceNow experts across Europe and the Americas, they specialize in guiding organizations through every phase of their ServiceNow journey, from initial assessment to ongoing support. Their exclusive focus on ServiceNow ensures deep platform expertise, enabling clients to fully leverage its capabilities for enhanced business performance. Key Features and Functionality: - Comprehensive ServiceNow Solutions: Offering end-to-end services, including consulting, implementation, and managed services, tailored to meet diverse business needs. - Smart Resourcing: Providing access to a global pool of certified ServiceNow professionals, allowing clients to scale their teams flexibly and cost-effectively. - Industry-Specific Expertise: Delivering customized solutions for various sectors, such as government, manufacturing, and retail, addressing unique industry challenges. - Innovative Service Operations: Combining IT Service Management and IT Operations Management into a unified workspace to enhance service delivery and operational visibility. Primary Value and Solutions Provided: The Cloud People empowers organizations to maximize their ServiceNow investment by bridging the gap between technology and business objectives. Their solutions streamline workflows, automate processes, and foster collaboration, resulting in improved operational efficiency and customer satisfaction. By offering transparent, flexible, and innovative services, The Cloud People ensures that clients can adapt to changing market demands and achieve sustainable growth.