What I appreciate most about Sequence is their remarkable collaboration from the very beginning. Their product and technical teams are truly commendable, demonstrating swift responsiveness and a profound grasp of customer requirements and industry nuances. Engaging with Sequence at the early stages of its product development, we've witnessed its impressive growth, often aligning with and even anticipating our needs, steering in the right direction to meet and exceed our expectations. Review collected by and hosted on G2.com.

Our time with Sequence has mostly been great, though we hit a few snags with some unusual situations that weren't quite covered at first. But the team at Sequence has been fantastic at joining forces with us and keeping us in the loop about what they're working on, which really helped sort things out. Now that they've made some tweaks, things are running smoother. Review collected by and hosted on G2.com.

The ease of setup and the platform's intuitive user interface stand out as significant advantages. Our team was able to deploy Sequence's comprehensive solution in just a few weeks. The great UI and straightforward pricing mapping tools make it a favorite among our operators, who find the system both powerful and easy to use. Additionally, Sequence's capabilities in generating attractive pricing proposals, seamless digital payment flows, and a user-friendly customer portal have markedly improved our customer interactions and experiences. Review collected by and hosted on G2.com.

Nothing comes to mind right now! The product is working well for us and there are lots of additional configurations under the hood available to us as we scale further. Review collected by and hosted on G2.com.

The integrations with Hubspot and Xero work extremely well. Once we sign a deal in Hubspot, the customer, products and prices are already ready to go in Sequence. We no longer have to search through PDFs and email threads to dig out the contract terms. Invoicing through Sequence saves our accounting team hours every month. The platform is also extremely intuitive. Everything works just how you think it would, which is more than I can say for much of the SaaS in our techstack.

Lastly, their customer support during onboarding was phenomental. It was not uncommon to have three of their team members on the call to support us, capture our feature requests, etc. Just really kind folks delivering a stellar tool. Doesn't get better than that. Review collected by and hosted on G2.com.

Once Sequence has commissioning functionality in place, that will be a game changer. Review collected by and hosted on G2.com.

What stands out for us with Sequence is its incredible flexibility and adaptability. It’s been great to see how well it fits into our complex billing structures. Sequence has proven to be highly customizable and user-friendly, which is key for us at the rate we're growing. Additionally, they're quickly releasing new components to the platform, namely the CPQ module which enables us to build a robust quote to invoice process all on one intuitive platform. Review collected by and hosted on G2.com.

We would have liked CPQ to be live when we went live originally, but appreciate there is a large surface area to be covered with that product and we're excited to put it into play over the coming weeks. Review collected by and hosted on G2.com.

We have an incredibly complex billing structure, and our previous attempts to master it have left us with an extremely manual process that is error prone and not scalable. Sequence allows us to streamline billing in a scalable way, to future-proof our process. Current time saving is around 2 days, meaning we can complete billing on the first day of the month and get invoices into the hands of our clients in a timely manner.

I also can't speak highly enough about the Sequence team. As a startup themselves, they are super receptive to feedback and have been on hand to tackle issues as they crop up. From giving us advice on how to use the system, to implementing report exports for our internal use, they have been incredibly responsive whenever we've had issues. Review collected by and hosted on G2.com.

During our initial integration, we had some challenges with edge-case pricing on our end and how to reflect those in Sequence. The product lead and engineers on their end were very hands on tackling these issues (including a visit in person to our office to chat through challenges), and came up with a solution in time for us to go live.

Now that we are using it live, there are a few other issues we have fedback to the team:

-No implementation with Netsuite yet. This is in progress but currently means our revenue recongition is still manual and we need to download a report out of Sequence on a customer by customer basis in order to ensure our AR account and revenue accounts are correct in Netsuite

-The reports needed to tackle this challenge don't exist in Sequence. They have been proactive in providing us with reports we can use in the interim, but they still require a bit of manual manipulation to make them useful. We see this as a temporary issue while the integration is being worked on.

-Not a particularly useful credit control facility. Sequence has the ability to raise credit notes, but no ability to apply those to invoices. Also, without the Netsuite integration, we have to manually mark invoices as paid in Sequence when we receive payment and mark them as paid in Netsuite, so that the two systems agree. Again a temporary issue until NS integration is solved.

-Can't control the comms that go out to customers - you aren't able to edit the email wording for the invoice email that is sent to customers, though we see this as fairly minor

Even with the current workarounds we need to do in advance of the Netsuite integration, we are still making a time saving of around 1.5 days for billing to reporting. Review collected by and hosted on G2.com.

Streamlined our billing process, special thanks to Killian who is incredibly helpful! Review collected by and hosted on G2.com.

I wish Sequence had the option to void an outstanding invoice, but I understand this is something they're working on. Review collected by and hosted on G2.com.

The invoicing engine is extremely powerful, we didn’t think any off the shelf tool would be able to model our hierarchical billing relationships in addition to our custom, usage-based pricing. Sequence has delivered big time there. The team made our implementation extremely smooth and the product has been loved by both our engineering and commercial users. Review collected by and hosted on G2.com.

We had to wait a few weeks for one of the specific parent child relationships to be supported, but the Sequence product and engineering team were extremely helpful in working with us on the best way to model our use case, and we had a working solution in time for our go-live date. Review collected by and hosted on G2.com.

The no-code dashboard is intuitive, making it easy for our team to manage billing without training.

Sequence supports our unique fintech pricing models, adapting to our needs for custom rates and discounts. Review collected by and hosted on G2.com.

Initially, we encountered some limitations with handling edge cases in our billing processes. Review collected by and hosted on G2.com.

- Really useful product when automating billing; even with complex billing schedules and details in place

- Responsive and very helpful customer service;

- Overall a great product to use even as a young company starting out Review collected by and hosted on G2.com.

- Understanding its features and getting billing schedules right independetly may take some time; customer service is here to help Review collected by and hosted on G2.com.