SendHub Reviews & Product Details

The failure rate of sending a message is close to zero. Also first when I integrated sendHub with my existing code it was really easy as the API doc is well documented and easy to navigate. Offers the best solution for SMS marketing for small and big scale business owners. The ease of setup takes the limelight and features are meet the exact requirements of user. Each feature, the analytics, integration APIs, SMS dashboard are so well designed. Review collected by and hosted on G2.com.

It can give minimal credits for a free trial rather than going through a long process of requesting a demo. Many people don't like to go on a long route, rather they make quick decisions on buying that SaaS after trial. Also, the design can be upgraded, look a little bit old school. Review collected by and hosted on G2.com.

What I like the most is you can attach some files even in a simple message. The inbound and outbound sections also the attachments. Review collected by and hosted on G2.com.

Nothing, all is good and smooth. Great Experience. Review collected by and hosted on G2.com.

Seamless integration, multiple integration options like Slack, drive etc, not-so-complex UI, faster and speed SMS deliverability, option to attach files and no doubt reasonable pricing, Review collected by and hosted on G2.com.

Limited option just with sms, they should introduce whatsapp and other modes of communication Review collected by and hosted on G2.com.

I like that Sendhub is easy to navigate! It also works quickly, no delays in messaging. My favorite aspect is how easy it is to locate contacts in our very long list! Review collected by and hosted on G2.com.

It is pretty time-consuming to create distribution lists. Perhaps a drag and drop into a new group would be faster? Review collected by and hosted on G2.com.

I liked that I didn't have to use my phone for texting candidates. Texts are critical with candidates so having an easy means is crucial. Review collected by and hosted on G2.com.

It didn't have the ability to schedule messages which would have been so nice. Review collected by and hosted on G2.com.

The platform is very intuitive. For someone new to texting platforms, it's easy to use and easy to get started. I've also had very good experiences working with SendHub staff. Someone always answers the phone and is able to resolve my questions/issues efficiently. Review collected by and hosted on G2.com.

I'd love for there to be an unlimited user option and a free option for changing phone numbers. Our team structure often shifts and that means shifts to our SendHub lines as well. A few times, I've had to pay to change a SendHub area code. Given that we're a virtual team and have many shifts across the country, I wish this was a built in option for this service without having to pay. I also wish there was an option to integrate with Salesforce. Review collected by and hosted on G2.com.

SendHub makes it easy for your business partners to contact you (and vice versa) via text messages vs. phone calls or emails. Texts are sent and received immediately, which is great when you need to quickly reach an individual or group without using your personal phone number. Because so many people use text over emails, this tool is excellent because it's fast and effective. Review collected by and hosted on G2.com.

One feature I disliked is being unable to physically see when a co-worker was responding to a customer simultaneously. It was embarrassing when a customer received 2 text messages at the same time with conflicting information. If there's a way to see when someone else is responding to a customer's comment, this would eliminate the problem. Also, SendHub is not regulated, which some companies opt not to use for privacy reasons. Review collected by and hosted on G2.com.

The customer support team responds very quickly any time I have a question and does whatever they can to make my life easier. Review collected by and hosted on G2.com.

The only issue I have found so far (I have only had the service for about a month) is the character limit for sending an auto response when someone joins a group. Not a huge issue, but my life would be easier if I could send a longer welcome message automatically. Review collected by and hosted on G2.com.

It's great having one place to reach out to multiple people via text and the platform is fairly simple to use! Review collected by and hosted on G2.com.

The design needs an update and maybe better color coding for read versus unread. Also recognition for duplicate contacts. You should also be able to click on a contact and see recent messages with them under their name with group messages vs individual messages clearly marked. Review collected by and hosted on G2.com.

Any of our 105 employees can access it form their computer to send a client a text message. Our responses by text message seem to be higher than what we get from email on certain clients so this is just another way to make the process smooth for us and out clients Review collected by and hosted on G2.com.

I wish that people would not mark other peoples messages as read . This is a team issue though not the soft ware. Review collected by and hosted on G2.com.