# SendHub Reviews **Vendor:** SendHub **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 12 ## About SendHub SendHub is a business SMS and voice platform that offers convenience, flexibility and all the features that today's modern businesses and organizations need to manage SMS marketing campaigns, customer support, dispatch and delivery and a wide range of other use cases, all within an easy-to-use web dashboard and mobile app. There's no hardware to install or configure - everything you need is included in your SendHub account. ## SendHub Pros & Cons **What users like:** - Users value the **easy navigation and efficient messaging** in SendHub, enhancing their communication experience seamlessly. (4 reviews) - Users praise the **ease of use** in SendHub, noting its simple UI and seamless integration capabilities. (2 reviews) - Users love the **easy integrations** with SendHub, enhancing their experience with seamless connections and efficient features. (2 reviews) - Users love the **navigation ease** of SendHub, finding it simple to set up and use effectively for messaging. (2 reviews) - Users value the **exceptional analytics** of SendHub, highlighting its ease of use and effective design for SMS marketing. (1 reviews) - Automation (1 reviews) - Easy Setup (1 reviews) - Fast Service (1 reviews) - Features (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users feel limited by the **lack of options** , wishing for additional communication modes like WhatsApp. (1 reviews) - Users find creating distribution lists to be **time-consuming** and suggest a drag-and-drop feature for efficiency. (1 reviews) - Users find the **UX outdated** and prefer simpler trial access over lengthy demo requests for SendHub. (1 reviews) ## SendHub Reviews ### 1. Seamless interface hits directly to the consumer expection **Rating:** 5.0/5.0 stars **Reviewed by:** Mugdha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SendHub?** The failure rate of sending a message is close to zero. Also first when I integrated sendHub with my existing code it was really easy as the API doc is well documented and easy to navigate. Offers the best solution for SMS marketing for small and big scale business owners. The ease of setup takes the limelight and features are meet the exact requirements of user. Each feature, the analytics, integration APIs, SMS dashboard are so well designed. **What do you dislike about SendHub?** It can give minimal credits for a free trial rather than going through a long process of requesting a demo. Many people don't like to go on a long route, rather they make quick decisions on buying that SaaS after trial. Also, the design can be upgraded, look a little bit old school. **What problems is SendHub solving and how is that benefiting you?** I own a small room renting business, this helps me to send SMS to my potential customers who visit the website and ask queries or simply go away after visiting the website to lure them by giving renting plans on SMS. This also helps me to track how many customers I've sent the SMS. I don't need to do any extra chores as it simply integrates well with just a few APIs with my existing website. ### 2. Easy to navigate and friendly user. **Rating:** 5.0/5.0 stars **Reviewed by:** Algene D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about SendHub?** What I like the most is you can attach some files even in a simple message. The inbound and outbound sections also the attachments. **What do you dislike about SendHub?** Nothing, all is good and smooth. Great Experience. **What problems is SendHub solving and how is that benefiting you?** It helps my organization to communicate appropriately in a timely manner. ### 3. All things sms - amazingly built **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about SendHub?** Seamless integration, multiple integration options like Slack, drive etc, not-so-complex UI, faster and speed SMS deliverability, option to attach files and no doubt reasonable pricing, **What do you dislike about SendHub?** Limited option just with sms, they should introduce whatsapp and other modes of communication **What problems is SendHub solving and how is that benefiting you?** It has helped us delivery sms communication to our customers at scale, very easy to start and so far we've tried different business use case and it has delivered always. ### 4. Works well for fast conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly K. | People Resource Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SendHub?** I like that Sendhub is easy to navigate! It also works quickly, no delays in messaging. My favorite aspect is how easy it is to locate contacts in our very long list! **What do you dislike about SendHub?** It is pretty time-consuming to create distribution lists. Perhaps a drag and drop into a new group would be faster? **What problems is SendHub solving and how is that benefiting you?** Web-based SMS with employees and customers to allow multiple senders, visibility and maintaining employee user contact privacy. ### 5. Basic texting software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about SendHub?** I liked that I didn't have to use my phone for texting candidates. Texts are critical with candidates so having an easy means is crucial. **What do you dislike about SendHub?** It didn't have the ability to schedule messages which would have been so nice. **What problems is SendHub solving and how is that benefiting you?** I didn't have to use my personal phone for texting candidates. ### 6. Easy to understand platform and responsive customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura M. | Manager, Recruitment & Admissions Operations and Reporting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2020 **What do you like best about SendHub?** The platform is very intuitive. For someone new to texting platforms, it's easy to use and easy to get started. I've also had very good experiences working with SendHub staff. Someone always answers the phone and is able to resolve my questions/issues efficiently. **What do you dislike about SendHub?** I'd love for there to be an unlimited user option and a free option for changing phone numbers. Our team structure often shifts and that means shifts to our SendHub lines as well. A few times, I've had to pay to change a SendHub area code. Given that we're a virtual team and have many shifts across the country, I wish this was a built in option for this service without having to pay. I also wish there was an option to integrate with Salesforce. **Recommendations to others considering SendHub:** I would take time to explore all the features of the platform. **What problems is SendHub solving and how is that benefiting you?** Students sign up on our website daily - they are more likely to respond to text messages than phone calls or emails and so we're able to get their questions answered so much faster! ### 7. SendHub - a Tool Worth Having **Rating:** 4.5/5.0 stars **Reviewed by:** Melinda M. | Express Drive Community Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about SendHub?** SendHub makes it easy for your business partners to contact you (and vice versa) via text messages vs. phone calls or emails. Texts are sent and received immediately, which is great when you need to quickly reach an individual or group without using your personal phone number. Because so many people use text over emails, this tool is excellent because it's fast and effective. **What do you dislike about SendHub?** One feature I disliked is being unable to physically see when a co-worker was responding to a customer simultaneously. It was embarrassing when a customer received 2 text messages at the same time with conflicting information. If there's a way to see when someone else is responding to a customer's comment, this would eliminate the problem. Also, SendHub is not regulated, which some companies opt not to use for privacy reasons. **Recommendations to others considering SendHub:** This is a fun, easy tool to use. If you have a large employee and customer base, I believe the price and terms are all relative to how much SendHub is utilized. **What problems is SendHub solving and how is that benefiting you?** Although SendHub was recently eliminated as a communication tool at my company, it was great because we had no phone lines - SendHub allowed us to reach out to customers without forcing them to make an unnecessary trip to our office. ### 8. Great Interface and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about SendHub?** The customer support team responds very quickly any time I have a question and does whatever they can to make my life easier. **What do you dislike about SendHub?** The only issue I have found so far (I have only had the service for about a month) is the character limit for sending an auto response when someone joins a group. Not a huge issue, but my life would be easier if I could send a longer welcome message automatically. **Recommendations to others considering SendHub:** The customer support team is outstanding and responded to all of my questions very quickly. The interface is easy to use. **What problems is SendHub solving and how is that benefiting you?** My company uses SendHub to have people text in to receive a link to our donation page. We send speakers all over the country and this is an easy way for them to ask for donations at the end of their talk. ### 9. Helpful but needs design overhaul **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about SendHub?** It's great having one place to reach out to multiple people via text and the platform is fairly simple to use! **What do you dislike about SendHub?** The design needs an update and maybe better color coding for read versus unread. Also recognition for duplicate contacts. You should also be able to click on a contact and see recent messages with them under their name with group messages vs individual messages clearly marked. **What problems is SendHub solving and how is that benefiting you?** The need to mass contact staff has been solved! It's great to have all that in one place and the platform does not take much training to use! ### 10. Life is so much easier with Send Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna I. | CS Supervisor and HR Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about SendHub?** Any of our 105 employees can access it form their computer to send a client a text message. Our responses by text message seem to be higher than what we get from email on certain clients so this is just another way to make the process smooth for us and out clients **What do you dislike about SendHub?** I wish that people would not mark other peoples messages as read . This is a team issue though not the soft ware. **What problems is SendHub solving and how is that benefiting you?** We reach 100's of people in matter of minutes verses 100s in hours. ### 11. Easy communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2019 **What do you like best about SendHub?** Ability to message multiple people at once and allowing them to have the opportunity to respond. **What do you dislike about SendHub?** Difficult to upload large contract groups **Recommendations to others considering SendHub:** Easy to use! **What problems is SendHub solving and how is that benefiting you?** Direct communication with ability to receive responses. Able to gather real time feedback. ### 12. It's very beautiful concept for small business ti manage communities **Rating:** 4.5/5.0 stars **Reviewed by:** Sonaj G. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2018 **What do you like best about SendHub?** Its is good for small business to manage their communications it fully pbx hosted so we dont need to install another software and set other things. Its free because not need to pay extra cost for hardwares,technical experts and tools. **What do you dislike about SendHub?** Its bulk so sometimes it missed some functionality and features so this ine is bad and sms service is not good for bulk sms. Some sms is missed **What problems is SendHub solving and how is that benefiting you?** We gain more profit from this service and we have reliable customer so this is very good for healthy business ## SendHub Discussions - [What is SendHub used for?](https://www.g2.com/discussions/what-is-sendhub-used-for) - [View SendHub pricing details and edition comparison](https://www.g2.com/products/sendhub/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A39%3A07+-0500&secure%5Bsession_id%5D=547a976a-fe3e-41a9-91b4-0f47949c0183&secure%5Btoken%5D=e7c65e8c7a527ba8b69ee4a5a294e8fcee7c1af2607f41100220451a22cabff3&format=llm_user) ## SendHub Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SendHub Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews)