Product was decent. Extremely Poor billing experience makes it a stay away from. Review collected by and hosted on G2.com.
We asked Seamless.AI in 2024 not to auto-renew our subscription, and Seamless confirmed in writing on March 15, 2024 that our license was set to cancel. In 2025 Seamless renewed us anyway. Their account rep acknowledged in writing on July 10, 2025 that the renewal should not have happened based on our earlier request. Three weeks later we signed a one-year renewal with the same rep, understanding it as a continuation for one more year. Seamless then auto-renewed us again in 2026 without any reminder or invoice beforehand, and the first notice we received came from their collections team. We had no access to and made no use of the service in the new term.
During the dispute, Seamless also emailed us an order form where our full card number, security code and expiration date were still readable under the redaction.
We ultimately paid a settlement, not because we accept that anything was owed, but to avoid the nuisance, time and legal costs of continuing the dispute. We are not seeking a refund. We are filing this complaint because Seamless’s practice of silently renewing accounts, ignoring customers’ written instructions, and relying on collections pressure to extract payment is unfair and deceptive, and it should be stopped before it costs other businesses the same. Review collected by and hosted on G2.com.
