As our digital ecosystem becomes increasingly influenced by AI-powered search, we wanted a more structured way to understand what happens when customers ask AI assistants questions related to home improvement, DIY, renovation, gardening, and similar topics.
We used SE Ranking's Prompt-Based Tracking to move beyond occasional manual checks. We created groups of prompts around different areas of our business and monitored the responses over time, paying particular attention to whether Leroy Merlin was mentioned and which competing retailers appeared instead.
The ability to keep the prompts consistent was important for us. It meant we could revisit the same questions periodically rather than relying on someone manually testing different variations each time. We could then compare the results and identify patterns in how our brand was being represented across AI-generated answers.
This also gave our development and digital teams a useful source of information when discussing how our website content and broader search strategy need to evolve. For a large e-commerce environment, having a repeatable way to monitor AI responses is much more useful than simply taking occasional screenshots of AI results. Review collected by and hosted on G2.com.
The prompt tracking functionality is useful, but we'd like even more flexibility when managing large prompt sets. More advanced filtering by market, language, search intent, and product category would be particularly helpful for an international retailer with a broad range of home improvement topics Review collected by and hosted on G2.com.
