ScalePad CS (Formerly Lifecycle Manager) Reviews & Product Details

Their ability to gather warranty information from vendors that don't make it easy or in some cases at all possible from multiple sources and display it within a single console. Review collected by and hosted on G2.com.

The pricing can be high until you start to get into the high volumes of assets in order to bring it down. Review collected by and hosted on G2.com.

Its integrations with multiple partners, the things it can do, and the ease of doing them. Review collected by and hosted on G2.com.

The university/support documentation could be better. Review collected by and hosted on G2.com.

It continuously monitors device health and lifecycle status, sending proactive alerts when hardware is outdated or nearing end-of-life. This helps us stay ahead of potential issues without manual tracking. Also integration with our exisiting tools like ITGlue Review collected by and hosted on G2.com.

Some dashboards and reports feel rigid. More flexibility in tailoring views or creating custom metrics would help align with our business needs. Review collected by and hosted on G2.com.

ScalePad Lifecycle Manager has been a game-changer for us. It gives our SMB clients a cost-effective way to extend the life of their hardware beyond manufacturer warranties, something that’s incredibly valuable when budgets are tight. The warranty extensions are seamless, and ScalePad fills the gap perfectly when vendor support runs out. On top of that, the platform’s integrations with our PSA and RMM tools streamline everything, saving us time while keeping clients protected. It’s added real value to both our service delivery and customer conversations. ScalePad has saved the day for many of our clients when there would have been nowhere else to turn! Review collected by and hosted on G2.com.

I would like to see more integrations added but the ones available cover PSA and RMM options that MSP's typically use. Review collected by and hosted on G2.com.

It's easy to use with good reports. The support is great. We use the platform almost on a daily basis. Review collected by and hosted on G2.com.

The integrations are good but I don't think there is a way to have similar integrations and have it pull missing info and merge the information for the asset. Review collected by and hosted on G2.com.

I really appreciate being able to view all our assets in a single place, and having access to purchase dates and warranty details has truly made a difference for me. I use Scalepad nearly every day and value the information they offer. Review collected by and hosted on G2.com.

At first, you might be overwhelmed by a lot of information, however once you sort out how it's displayed, you can overcome this. Review collected by and hosted on G2.com.

The warranty lookup was useful. It was useful for gauging client tech debt. Review collected by and hosted on G2.com.

None of the M365 integration features worked for us, their team told us they couldn't figure it out and to contact Microsoft. We don't have issues with integrations of similar type. We cancelled after this interaction. Review collected by and hosted on G2.com.

Scale Pad integrates directly with our Connectwise platform, making it very easy to track equipment as an MSP. I use the information from ScalePad in all of my QBRs. Having the ability to renew warranties and recycle equipment is also super helpful. Customer support is very responsive. Review collected by and hosted on G2.com.

The roadmap feature is a little time consuming. Review collected by and hosted on G2.com.

LifeCycle Manager makes it easy to see all your workstation information in a single view. Once you identify devices that have expired or expiring warranties you can easily add a third party warranty. And if the device is too old to renew you can quickly schedule it for recycling and disposal. Workstation data is pulled from your PSA, RMM, or both. If you know how to setup API accounts for your RMM and PSA the installation is super fast. Review collected by and hosted on G2.com.

I wish there was a way to map additional fields for workstations. For example, one of our RMM tools writes data into UDFs in our PSA, and LifeCycle Insights cannot read that data. Review collected by and hosted on G2.com.

Scalepad has been a great partner since they acquired Quoter. We have been using Quoter to run all of our quotes and service orders here at Hivelocity for our colocation and Enterprise Cloud businesses. Review collected by and hosted on G2.com.

There is nothing that I dislike so far. Service has been wonderful, even when our credit card we were using to pay the monthly bill expired, Scalepad support was very helpful and notified us immediately to resolve. Review collected by and hosted on G2.com.